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School
Henry Ford College *
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Course
605
Subject
Communications
Date
Nov 24, 2024
Type
docx
Pages
3
Uploaded by ChiefUniverseRam20
1
Meeting
Description
Stakeholders
involved
Frequency
Communication
Method
Audience
Project
Member
General
meeting
The
management
of the medical
center, head
medical
practitioners
such as lead
nurse and
physicians.
The
development
should also
involve the
heads of the
administrative
staff.
Open
communication.
Stakeholder’s
prefer face-to-
face meetings,
e-mails,
memos, and
telephone.
Medical
Practitioners.
Chief
Communication
Officer is
responsible for
the
communication
project.
Part 1
Part 2
Key Elements in the Communication Cycle
The first element of the communication cycle is the stakeholders involved in the
communication development. Since the communication involves achieving quality improvement
and patient satisfaction the development will involve medical practitioners and administrative
heads. These stakeholders are in the best position to identify the issues that have led to the
decrease in patient satisfaction in the medical center. They will help noting down these issues for
communication. The second element in the communication cycle is holding the general meeting
which involves having a discussion with all the stakeholders notifying them on the problem of
patient dissatisfaction that has engulfed the medical center and the plans being made to address
the issue.
2
Open communication means the frequency of communication will be unlimited. Medical
center will allow stakeholders to seek clarification and seamless feedback will be provided.
According to Chichirez (2018) open communication allows team-work, help build trust and
understanding which snowball into better outcomes in a healthcare environment. The fourth
element is the communication audience which in this case study are the medical practitioners
who provide care to patients. They are the group that have the most significant impact in
improving patient satisfaction. According to (Kidanemariam et al., 2023) they can improve the
quality of care, effectiveness and efficiency of services in enhancing patient satisfaction. The last
element is Chief Communication Officer who will lead the communication project since they are
responsible for enacting and implementing communication and public relations strategies.
3
References
Chichirez, C. M., & Purcărea, V. L. (2018). Interpersonal communication in healthcare.
Journal
of medicine and life
,
11
(2), 119.
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6101690/
Kidanemariam, G., Gebrekidan, H., Dagnazgi, E. A., & Asfaw, K. (2023). Improving Patient
Satisfaction and Associated Factors at Outpatient Department in General Hospitals of
Central Zone, Tigray, Northern Ethiopia, June 2018-August 2019: Pre-and
Postinterventional Study.
BioMed Research International
,
2023
.
https://www.hindawi.com/journals/bmri/2023/6685598/
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