4. CSB
docx
keyboard_arrow_up
School
Riphah International University Islamabad Main Campus *
*We aren’t endorsed by this school
Course
4444
Subject
Communications
Date
Nov 24, 2024
Type
docx
Pages
11
Uploaded by dr_munazza
1
Submitted by
zuzana Bundzikova
2
3
Task 2 2.1 styles and methods of oral communication
2.1.1 Methods of Oral Speech Behavior
There are different strategies for performing oral communication. They are the following:
i.
Contact face-to-face: Face-to-face communication is direct communication in which one or more people express their
ideas, opinions, and feelings to one another. Both the sender and the recipient are free to express
freely differing opinions. When the two speak face to face, the dialogue is typically informal and
takes place in their native tongue.
ii.
Video-telephone conversations: The ideal technique to conduct productive contact even in remote areas is using video
telephones, which create a face-to-face communication environment (Omar, 2017). A video
phone is a contemporary invention that enables simultaneous audio and real-time image viewing
between multiple people. There are audio and video chat functions on services like Facebook,
WhatsApp, Zoom, and Skype. Sending audio clips to the receivers is possible.
iii.
Business meetings:
Business meetings are known to be get-togethers of two or more representatives of organizations
to discuss various issues. Its goal is to decide how to run a firm in an effective and efficient
manner. Meetings are held for a variety of purposes, including status updates, decision-making,
problem-solving, team building, idea exchange, and development.
2.1.2 Oral Communication Styles
Some of the varieties of oral communication employed by persons are as follows, depending on
which style of audience they address:
i.
Passive communication:
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
4
Passive communication is the approach that is always made available to others and is practical.
Go with the flow" approach is another trait of passive communicators. They act indifferently
nonetheless because they believe no one is concerned about their feelings. They may fail to make
eye contact when conversing.
ii.
Aggressive communication:
Aggressive communication, which the audience always despises since it makes them feel
insulted. The angry communicator speaks in a loud, demanding manner. They act in a way that
suggests they are always right and that others are to blame for the mess (if one has been created).
This method of leadership, which is less effective and unproductive, is typically used by
autocratic leaders.
iii.
Passive-aggressive communication: Passive-aggressive communication can appear on the surface to be passive, but it is aggressive.
This form of communication style involves an ironic and taunting attitude. It is also used by the
majority of high-ranking officials and administrators. Passive-aggressive communicators may
seem pleasant and cooperative, but they are actually opposed to them. "I don't mind but get mad
if someone else gets mad," for instance;
iv.
Assertive communication: The most effective form of communication is assertive communication. Communicators that are
assertive should state their demands and recommendations in a way that doesn't offend anyone.
"I respect your rights" or "everyone is equal and entitled to their own opinions" are two
examples.
2.2 oral communication in formal situations
Oral communication in terms of formal situation can be explained as follows
Meetings
Both formal and informal meetings are possible. Formal meetings are scheduled in advance and
have a set of guidelines, whereas informal gatherings are spontaneous and have less significant
agendas, such as picnics or lunches. Meetings can be successful or unsuccessful. Give everyone
5
an equal opportunity to participate in meetings, lead them in the appropriate way, avoid wasting
time on unimportant matters, and, last but not least, ensure that each meeting has a meaningful
and productive agenda. Strategies for an effective meeting:
For an effective and efficient meeting, here are some strategies:
Give your employee or member at least one week's notice of the meeting, including the
time and date (Ong, 2017).
Inform your team or members of the meeting's agenda at least one week in advance.
Use Outlook or another application your firm uses to set a meeting reminder for your
staff.
Lectures
A formal lecture is well-constructed and carefully ordered. It is presented by the speaker in the
most expert manner. This style of lecture is intended to instruct or inform a big audience when
the subject matter is serious or significant. Only questions from the audience are permitted at the
conclusion of this style of lecture.
2.3 Business Information Presentation and questions arising from it
The attributes that are essential to make our communication effective given below:
Non-verbal Communication:
The best tool we have for efficient communication is our body language. A few other
elements, like our voice and hands, are also necessary, but good communication also depends
on making eye contact with the other person.
Empathy: This ability is crucial because it allows us to respect the opinions of others. Whether or not
we concur with its perspective. Always try to remark, "I can understand your feelings," in
order to make the other person aware that you are listening to his viewpoints. (Dunne, 2019)
6
Be confident: Always strive to communicate with confidence if you want to impress the other person.
Make an effort to maintain eye contact with that person; it matters. Give Respect: When speaking with the client, try to use a courteous tone of voice because effective
communication relies on this. Your respectful demeanor will help the client or person feel better
if they are angry with you. 2017 (Deering and Corkill)
Most projects in the business sector are concerned with business. The information that is offered
in business is a component of the company. The percentage analysis of data is sometimes used in
the corporate world, but it is not always crucial. The questions that are presented and crucial to
respond to are listed below (Ramesh et al., 2020).
1.
What products your company provides?
2.
What’s your identification? 3.
What type of market you had selected?
4.
How you gather data?
5.
Tell me about your sales model? (Coffelt et al., 2016)
Role Play through Oral Communication
Situation: The client is making a call to the company help center to aware of her problem that he
had faced from the company. The client has ordered a purse but they had delivered her a pair of
shoes. Now she is asking to deliver her the right order.
Myself: Thankful to you that you make a call to our help center. How can I assist you?
Customer: I make you call to explain the mistake which your company has made.
Myself: OK, you can explain it. Customer: First thing I examine your company services are very slow. I had placed an order
from your website and I got it in 14 days. After that, you had delivered me the wrong item. I had
order purse but you deliver me shoes.
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
7
Myself: I am very ashamed that you faced that issue. I try to resolve that issue.
Customer: Ok, then how you can do it?
Myself: Madam, our company policy is that we save all the order details of customers which
help us in the future if any inconvenience happens. Kindly give me your order reference number
from the receipt. Customer: The reference number is dd445999
Myself: Ok madam please hold on for few minutes. I am checking your order details. Customer: Ok, I am waiting but you try to develop your services. This thing brings down your
company reputation. (Hewitt and Beaver, 2020)
Myself: We mistakenly deliver you the order of another person and your order is still in process.
Customer: Ok, in how many days can I get it?
Myself: You will get in two days and our delivery boy will take back the wrong item from you.
Thank you for the trusts. For more queries contact us at RRR@gmail.com
.
8
Task 3 Styles & method of written communication
Written communications include letters, circulars, manuals, reports, telegrams, office memos,
bulletins, and other types of written correspondence. It is a more rigid and formal way of
communicating. A properly kept written document creates a permanent record for future use.
3.1 Styles of written communication
Colloquial; Colloquial dialect is a casual compositional, conversational mode. It differs from Standard
English commerce in that it uses colorful phrases, slang, and territorial expressions on a regular
basis. As a result, it can be difficult to get it from a distinctive locale of the nation for an English
learner or a person (Armitage, 2019).
Casual
; In a commonplace setting, casual dialect involves regular terms and phrases, such as
conversations with family or close companions. The focus is on the communication activity
itself, and less on the chain of command, power, control, or social rank of the interacting people.
Formal; The acceptable fashion would have a degree of tradition in the composition of trade. Formal dialect is communication that focuses on proficient speech with regard to sections,
3.2 Methods of written communication
Written communication methods included means of communication such as letters, notices,
emails, brochures, and circulars
Sales letter
A sales letter is a piece of direct mail which is designed to persuade the reader to purchase a
particular product or service in the absence of a salesman.
9
13 park Road London EC43 1IE
Contact Number: +44702044701
Email:RBB@gmail.com
Date: 4 Sep 2020.
Pearson Specter Legal Services 9 Mill Lane London SW29 1NU
Dear Sir, Hello, this is the bakery Bake with Taste writing to you. We would like to inform you that we
have just opened in your city. This letter informs you of the several new initiatives we had to
implement in our bakery. In our bakery, we've added a range of cakes, cookies, chocolates, and
sweets.
On certain items, we have also submitted a sale request. We have also taken safety measures in
relation to the effects of COVID-19. We offer free masks at the entrance and sanitize hands
before entry. Our quality and taste are excellent. We produce fresh goods. You can visit our
webpage to get more knowledge at wwwbake.com.
We hope you will use our services and stop by our bakery.
Yours Sincerely, Michael Harrison
Manager
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
10
Email
The client has made the order of purse from a company but when she got an order the item
is totally opposite shoes are delivered to her. There are some solutions. From: Anm@__com
To: DFG@__.com
Subject Query for getting the wrong order
Dear Sir,
Hello, now that we are aware of your issue, we are writing you this email. You ordered a purse
from our company, but you received a shipment of shoes instead. We regret that you had to deal
with this issue. We discovered that you received an order from someone else when we
investigated the specifics of your order. We guarantee that tomorrow you will get your order of
usage. I'm sorry for the trouble.
If your issue has not been fixed, you can contact us; we are always here to assist you. Best regards,
Matthew
Dean
11
References