REAA - CPPREP4122 - Tenant Enquiry Project - Steve Miller (Scenario Instructions) v1.3

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CPPREP4122 - Manage tenant relationships (Release 1) Tenant Project #1 Tenant Project #1 Steve Miller Page | 1 of 9 © Real Estate Academy Australia Version 1.3 – April 2022 RTO 32426

CPPREP4122 - Manage tenant relationships (Release 1) Tenant Project #1 As part of your day to day activity of working as a real estate property manager you will not only be working with clients (landlords) but also customers (tenants). Afterall, it is of no use to have plenty of vacant lease listings on your books. Part of the job is to select appropriate tenants for the properties so that the landlord earns a rental income while the agency earns their service fee. What you will need; ● Video recorder tool or smart phone, pc or camcorder ● Another person to act the part of the prospective customer (tenant) (this can be anyone that you have access to, - friends, family members, work colleague, or another student. ● Tenant details (in this document) ● Tenants’ Property Requirements Form (provided in learner portal) ● Rental List (provided in learner portal) ● A Guide to Rental Applications (provided in learner portal) ● Scenario Instructions (in this document) What you need to Submit: Video file approximately 10 mins in length covering the requirements outlined in the Agent Instructions. The assessor will be looking at your ability to effectively communicate with the client using rapport building skills and effective questioning techniques to ensure you understand the client’s needs. How to Submit your Assessment: Upload your completed file(s) into your learner portal by following the instructions provided within the assessment task. You can drag and drop the file into the window or use the add file icon in the top left of the submission window and select the file you wish to upload by using the browse/choose file option. Click on “finish attempt” to submit it for grading. Page | 2 of 9 © Real Estate Academy Australia Version 1.3 – April 2022 RTO 32426

CPPREP4122 - Manage tenant relationships (Release 1) Tenant Project #1 Scenario Instructions In order to demonstrate your skills for this unit, you will need to video yourself in the simulated workplace scenario outlined in the instructions below. You need to use information you have learned, and which is compliant with legislation to fulfil this task. Watch the video below to familiarize yourself with the workplace setting that you will need to replicate in your video role play. Figure 1 - Tenant Enquiry Video Tenant Details Tenant Name: Steve Miller He wants a townhouse with: ● 2-3 bedrooms, ● main with ensuite (preferred) ● open living/dining ● small outdoor area or courtyard ● at least 1 bathroom, with 2 nd toilet ● At least single lock up garage with internal access ● Air-conditioning and ceiling fans preferred ● Within 10 min drive to Target where he works as a store manager Steve would like a property that is modern, low maintenance and has a budget of $ 500.00 per week. Note: Assume location in your State/Territory for the purpose of the exercise. Page | 3 of 9 © Real Estate Academy Australia Version 1.3 – April 2022 RTO 32426

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CPPREP4122 - Manage tenant relationships (Release 1) Tenant Project #1 Role Play (Practical Assessment) Imagine that you are Jane the property manager from the video. You are sitting in the meeting room with Steve to discuss and document his rental property requirements and review the rental list of available properties that may suit his needs. During the face to face meeting you enter Steve’s property needs into the Tenant Property Requirements Form. *You may wish to print and cut out the following to use as role play cards Instructions - Agent Imagine that you are Jane the property manager from the introduction video. You are sitting in the meeting room with Steve to discuss and document his rental property requirements and review the rental list of available properties that may suit his needs. During the discussion you will need to; ● Confirm tenant’s needs and expectations. ● Confirm property attributes and features of the property to be rented o Property attributes (bedrooms, bathrooms, car, land etc.) o Price range o Timeframe for rental o Property condition, capacity to rent ● Review the rental list to determine the suitability of property for Steve to inspect ● Briefly provide Steve with information about the most suitable property including application information. ● Invite Steve to the Open for Inspection on Saturday at 10:00am for the property suited to his needs Page | 4 of 9 © Real Estate Academy Australia Version 1.3 – April 2022 RTO 32426

CPPREP4122 - Manage tenant relationships (Release 1) Tenant Project #1 *You may wish to print and cut out the following to use as role play cards Instructions – Prospective Customer (Tenant) Your name is Steve Miller you are needing to find a property to rent in the coming weeks as your current property has been sold. You are looking for a townhouse with the following attributes; ● 2-3 bedrooms, main with ensuite ● open living/dining ● small outdoor area or courtyard ● at least 1 bathroom, with 2 nd toilet ● At least single lock up garage with internal access ● Air-conditioning and ceiling fans preferred ● a property that is modern and low maintenance ● budget of $ 500.00 per week ● Within 10 min drive to Target where you work as a store manager During the discussion you will ask the agent the following questions ● Do you have a property that will suit my needs? ● When is the property available for rent? ● Do I have to provide any supporting documentation? ● How much money do I need to pay upfront? Additional questions can be asked to facilitate the conversation as seen fit. At the end of the meeting, thank the agent for their time and advise that you wish to inspect the property they suggested as you believe it will suit your needs. Role Play Script: Agent (You) and Prospective Tenant (Steve Miller) - Meeting Jane, the property manager, is sitting in the meeting room waiting for Steve Miller, the prospective tenant, to arrive. Steve enters the room. Jane: Hello Steve, welcome! Please have a seat. Steve: Hi Jane, thanks for meeting with me. Jane: Of course, it's my pleasure. Let's get started. I understand you're looking for a rental property. Could you tell me a bit more about what you're looking for? Steve: Sure. I'm in need of a townhouse with 2-3 bedrooms, preferably with the main bedroom having an ensuite. I'd like an Page | 5 of 9 © Real Estate Academy Australia Version 1.3 – April 2022 RTO 32426

CPPREP4122 - Manage tenant relationships (Release 1) Tenant Project #1 open living/dining area, a small outdoor space or courtyard, at least 1 bathroom with a second toilet, and a single lock-up garage with internal access. Air-conditioning and ceiling fans would be great too. Oh, and I need it to be modern and low maintenance. My budget is around $500 per week. Jane: Got it, Steve. That's quite a comprehensive list, but we'll do our best to find something that matches your needs. And you mentioned you need it to be within a 10-minute drive to Target where you work? Steve: Yes, that's correct. Jane: Perfect, I'll make a note of that. Now, let's review our available rental properties and see what matches your criteria. Jane pulls out a list of rental properties and goes over each one with Steve, highlighting the features of each property. Jane: Based on your requirements, I think this townhouse on Maple Street might be a good fit for you. It has everything you're looking for, and it's within your budget. It's available for rent starting next month. Would you be interested in inspecting it? Steve: Absolutely, that sounds promising. When can I inspect it? Jane: We have an Open for Inspection scheduled for Saturday at 10:00 am. Would that work for you? Steve: Yes, that works perfectly. Thank you, Jane. Jane: You're welcome, Steve. Before you go, do you have any other questions or concerns? Steve: Just a couple. Do I need to provide any supporting documentation, and how much money do I need to pay upfront? Jane: Yes, we'll need some basic documentation such as identification, proof of income, and references. As for the upfront costs, you'll typically need to pay a bond equivalent to four weeks' rent and two weeks' rent in advance. I'll provide you with a breakdown of the costs before the inspection. Steve: Great, thank you for clarifying that. Page | 6 of 9 © Real Estate Academy Australia Version 1.3 – April 2022 RTO 32426

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CPPREP4122 - Manage tenant relationships (Release 1) Tenant Project #1 Jane: My pleasure, Steve. I'll send you an email with all the details, including the property address and the documents we'll need from you. Steve: Thank you, Jane. I appreciate your help. Jane: You're welcome. Have a wonderful day, and I'll see you at the inspection on Saturday. Steve: You too, Jane. Goodbye. Jane: Goodbye, Steve. [The meeting concludes with Steve expressing gratitude for Jane's assistance, and Jane ensures that Steve feels confident about attending the property inspection on Saturday.] Role Play (Inform the Tenant) Role Play Script: Agent (You) and Prospective Tenant (Steve Miller) - Meeting [Jane, the property manager, is sitting in the meeting room waiting for Steve Miller, the prospective tenant, to arrive. Steve enters the room.] Jane: Good morning, Steve! I'm glad you could make it today. Please have a seat. Steve: Good morning, Jane. Thank you for having me. Jane: Of course, it's my pleasure. Let's get started, shall we? I have all the paperwork ready for you to review and sign. [Jane hands over the residential tenancy agreement and residential premises condition report to Steve.] Jane: First, let's go over the conditions of the tenancy agreement. This document outlines the terms and conditions of your lease agreement. It covers important aspects such as the payment of rent, bond lodgement legal requirements, and agency procedures. Steve: Okay, sounds good. How much rent do I have to pay, and do I need to pay a bond? Page | 7 of 9 © Real Estate Academy Australia Version 1.3 – April 2022 RTO 32426

CPPREP4122 - Manage tenant relationships (Release 1) Tenant Project #1 Jane: Your weekly rent for the property is $500. Regarding the bond, while it's true that it's not a legal requirement, it's a standard practice in most cases. The bond amount is equivalent to four weeks' rent, so in your case, it would be $2,000. This bond will be lodged with the relevant authority, and you'll receive a receipt as proof of lodgement. Steve: Got it. And when do I need to pay the bond? Jane: Ideally, we'd like to receive the bond payment before you move in. However, we can discuss a suitable arrangement if you need some flexibility with the timing. Steve: That sounds fair. Do I also need to complete the condition report? Jane: Yes, that's correct. The condition report is essential. It documents the current condition of the property and any existing damages or issues. You'll need to complete it within 7 days of moving in and return it to us. This report will serve as a reference point when you move out to assess any changes to the property's condition. Steve: Understood. And who do I contact if I have any problems with the property? Jane: You can contact our property management team, and we'll assist you with any issues or concerns you may have during your tenancy. We're here to ensure your stay is comfortable and hassle-free. Steve: Great, that's good to know. How often will you be coming to inspect the property, and do I need to be home during the inspections? Jane: We typically conduct routine inspections every 3-6 months to ensure the property is well-maintained. You'll receive advance notice before each inspection, and you're not required to be present during these inspections unless you prefer to be. Steve: Okay, that all makes sense. Thank you for explaining everything, Jane. Jane: You're welcome, Steve. Now, if everything looks good to you, we can proceed with signing the documents. [Steve reviews the documents and nods in agreement.] Steve: Yes, everything looks good to me. I'll sign them right away. [Steve signs the residential tenancy agreement and residential premises condition report, and Jane countersigns.] Page | 8 of 9 © Real Estate Academy Australia Version 1.3 – April 2022 RTO 32426

CPPREP4122 - Manage tenant relationships (Release 1) Tenant Project #1 Jane: Excellent. Here are the keys to the property. Please take good care of them, and if you have any further questions, don't hesitate to reach out to us. Steve: Thank you, Jane. I appreciate your help throughout this process. Jane: My pleasure, Steve. I hope you enjoy your new home. Have a great day! Steve: You too, Jane. Goodbye. Jane: Goodbye, Steve. [The meeting concludes with Steve expressing gratitude, and Jane ensures that he feels confident and informed about his tenancy agreement.] Page | 9 of 9 © Real Estate Academy Australia Version 1.3 – April 2022 RTO 32426

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REAA - CPPREP4122 - Tenant Enquiry Project - Steve Miller (Scenario Instructions) v1.3

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