MED218 Midterm Exam Chapters 1
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MED218 Midterm Exam Chapters 1-5
Question 1
1 / 1 pts
Messages can be encoded only in the English language.
True Correct!
False Question 2
1 / 1 pts
The communication process can take place only when a hospital has a functioning email service.
True Correct!
False Question 3
1 / 1 pts
The purpose of therapeutic communication is to advance the patient's well-being and care.
Correct!
True False Question 4
1 / 1 pts
To effectively encode a message, a HCP should have encoding experience.
True Correct!
False
Question 5
1 / 1 pts
To put an idea into a form that can be communicated to someone else is to __________.
decode the message speak a special communication language Correct!
encode the message make noise Question 6
1 / 1 pts
Which of the following is not a channel that a message may travel over?
A fax machine Spoken English A telephone Correct!
A pencil Question 7
1 / 1 pts
Which of the following is not a form of feedback?
A patient crying upon receiving bad news A patient staring off into space after a nurse explains the health benefits of quitting smoking A medical assistant nodding their head when a patient explains the location of a pain Correct!
A nurse washing her hands before examining a patient Question 8
1 / 1 pts
Which of the following is not a part of the communication process?
The sender has an idea. Correct!
The sender is frustrated that their ideas are not communicated effectively. The receiver decodes the message. The receiver "understands" the message and sends feedback to the sender.
Question 9
1 / 1 pts
Which of the following is not one of the three main purposes of therapeutic communication?
To collect healthcare-related information about the patient To provide feedback in the form of healthcare-related information, education, and training Correct!
To help the patient and their family feel better about themselves in a clinical setting To assess the patient's behavior and, when appropriate, to modify that behavior
Question 10
1 / 1 pts
Which of the following is not true of noise in the communication process?
Correct!
Noise must always be loud. Noise can inhibit communication. Noise can prevent the receiver from understanding the message. Noise can prevent the sender from getting their message across. Question 11
1 / 1 pts
A distance of 1.5 to 4 feet apart (about an arm's length) is referred to as __________ distance.
social
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intimate public Correct!
personal Question 12
1 / 1 pts
In terms of position, which of the following is considered a preferred practice when interacting with a patient?
Correct!
The HCP should maintain a distance of about an arm's length in the examination room or triage area.
The HCP should face away from the patient whenever possible. The HCP should stand over the patient. When sitting with the patient, the HCP should lean backward. Question 13
1 / 1 pts
In terms of touch, which of the following is considered a preferred practice when interacting with a patient?
Touch may be used instead of words to convey a message. Most forms of touch may be used with all patients regardless of cultural or ethnic background. Correct!
A patient should be told when, where, and how they will be touched during an examination or clinical procedure. Touching an angry patient is an effective way of helping them to calm down. Question 14
1 / 1 pts
Of particular importance to the HCP is the facial expression of __________. So that the HCP can ask the patient to then rate their _________ on a scale of 0-10.
Correct!
pain; pain happiness ; interest surprise ; pain interest ; pain Question 15
1 / 1 pts
The category of nonverbal communication that involves territoriality and personal space, position, and
posture is referred to as __________.
kinesics Correct!
proxemics touch proprioception Question 16
1 / 1 pts
The __________ distance is commonly used in healthcare settings where a clinical procedure is being explained or a patient is discussing a personal matter.
social intimate public Correct!
personal Question 17
0 / 1 pts
The use of touch in place of words is an effective way to convey a message to a patient.
You Answered
True Correct Answer
False Question 18
1 / 1 pts
Which of the following factors contribute to the development of an ideal environment for communication between the HCP and their patient?
Always stand when speaking with a patient. Maintain a cool and aloof demeanor. Listen to the patient without any verbal or nonverbal responses. Correct!
Maintain a friendly or neutral facial expression. Question 19
1 / 1 pts
Which of the following statements is true of eye contact?
Patients who receive longer gazes from their HCPs tend to feel self-conscious and talk less freely. Correct!
A speaker's gaze is more intermittent than the listener's with the amount of eye gazing becoming decreased as the complexity of the topic increases.
Gaze patterns are rarely affected by changes in mood. The use of electronic medical records has had no impact on an HCP's gaze patterns.
Question 20
1 / 1 pts
Why is it important for HCPs to be emotionally aware during their interactions with patients?
Because it is important for the HCP to share his or her feelings with patients
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Because the HCP should not show any signs of emotion to patients Correct!
Because patients will pick up on an HCP's emotions by observing the HCP's nonverbal behavior
Because patients feel uncomfortable when HCPs are emotionally expressive in their nonverbal behaviors Question 21
1 / 1 pts
One purpose of using small talk when communicating with a patient is to:
share personal details. Correct!
put the patient at ease. demonstrate your authority. give the patient directions. Question 22
1 / 1 pts
__________ questions lead to short and focused answers, frequently just a "yes" or "no."
Correct!
Closed Open-ended Multiple choice Rhetorical Question 23
1 / 1 pts
__________ questions lead to longer, more detailed and emotional answers.
Closed Correct!
Open-ended Prying Multiple choice Question 24
1 / 1 pts
__________ questions provide the patient with alternative options from which to choose (These are NOT typically used when communicating with patients).
Rhetorical Moot Open-ended Correct!
Multiple choice Question 25
1 / 1 pts
The __________ is the tone we use to give orders, exert leadership, or pass judgment.
overtone Correct!
directive tone expressive tone halftone Question 26
1 / 1 pts
The __________ is a rational, objective, and unbiased tone.
Correct!
problem-solving tone expressive tone
sarcastic tone directive tone Question 27
1 / 1 pts
The __________ is a spontaneous, emotional, and uninhibited tone.
monotone directive tone Correct!
expressive tone problem-solving tone Question 28
1 / 1 pts
To __________ is to use your own words to repeat what someone else has said.
quote use the expressive tone Correct!
paraphrase minimize Question 29
1 / 1 pts
To show empathy to the patient is to __________.
know what is best for the patient show that you also have felt pain Correct!
to show that you feel what the patient is feeling to show that you feel sorry for the patient
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Question 30
1 / 1 pts
Which of the following is not an important reason for paraphrasing what a patient says to the HCP?
To test the message for the HCP To test the message for the patient To build rapport Correct!
To keep the patient entertained during a long office visit Question 31
1 / 1 pts
Appropriate self-disclosure works best when it:
helps patients get to know you're genuine by hearing about your most embarrassing moments.
Correct!
allows you to show empathy for the patient and builds rapport. helps you feel more comfortable with the patient because you've told them something about yourself.
makes the patient feel that they should share secrets with you. Question 32
1 / 1 pts
Showing courtesy is:
Correct!
showing consideration for other people's feelings and needs.
showing concern that patient complaints don't end up in court---because that's what courtesy is really describing.
making sure the patient knows just how long the visit will last because you are very busy. making sure the patient knows all of the information that comes from taking their vitals.
Question 33
1 / 1 pts
The difference between assertiveness and aggressiveness is important to understand because you need to:
aggressively defend yourself when patients wrongly accuse you of providing poor care and service. Correct!
be able to comfortably and confidently express your ideas and opinions while still respecting those of
others. make sure that you assert your rights as a healthcare professional. know just when a patient is explaining a concern and when a patient is complaining. Question 34
1 / 1 pts
Under the HIPAA Privacy Rule, a healthcare organization would NOT be permitted to disclose a patient's private information under which of the following circumstances?
A court subpoenas a patient's health information as part of a criminal case.
A workers' compensation board requires access to a patient's medical record for a claim.
Correct!
A medical researcher requests the names and addresses of patients for a study. A healthcare organization needs to submit claims to the patient's health plan for billing.
Question 35
1 / 1 pts
Verbally, you can show the patient respect by:
Correct!
using an appropriate title such as Dr., Mr., Ms., or Mrs. defending the quality of care where you work when patients complain. clearly explaining how you have experienced something that the patient is experiencing. explaining that you don't share too much information about patients with friends and family.
Question 36
1 / 1 pts
When you are genuine, you:
make sure your clothing is professional in appearance. carry a stethoscope with you into all patient encounters. Correct!
make sure that everyone you meet gets to meet the real you. ensure that any interpreter you work with really understands the patient's language well.
Question 37
1 / 1 pts
Which of the following is an example of giving positive recognition to a patient?
"Please tell me more about why you feel that way."
Correct!
"You've lost 3 lbs since our last visit."
"What brings you here today?"
"I see that your arm is bruised."
Question 38
1 / 1 pts
Which of the following is important to remember when dealing with angry patients?
Correct!
Learn to recognize anger. Position yourself at a higher level than the patient. Promise the patient whatever he or she requests. Defend yourself against wrong complaints. Question 39
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1 / 1 pts
Which of the following is most appropriate when self-disclosing to a patient?
Telling a story about yourself simply for the sake of talking about yourself Telling a story not about yourself but about someone the patient has never heard of Showing the patient that your experience was much more intense than theirs Correct!
Showing that you empathize with the patient because you've had a similar experience
Question 40
1 / 1 pts
Which of the following is NOT an essential personal skill for the healthcare professional?
Demonstrating tactfulness to patients and coworkers Demonstrating courtesy to patients and coworkers Showing empathy to patients Correct!
Showing that you are generally right Question 41
0 / 1 pts
A HCP needs to communicate with her patient, a teenage boy with cerebral palsy, who is watching television with his mother. Which strategy would be most effective for the HCP to facilitate their communication?
You Answered
Speaking directly to the boy's mother
Setting a limit on how long they will spend talking Waiting for a commercial break before initiating a conversation Correct Answer
Asking permission to turn off the TV so they can talk
Question 42
1 / 1 pts
A patient with a mental health disorder is describing her reaction to an upsetting experience; which of the following response by the HCP would be most therapeutic?
"You should really learn to control yourself better."
"That was just your ADHD responding."
Correct!
"Wow that must've been really frightening for you."
"Next time, use the deep breathing techniques we practiced."
Question 43
1 / 1 pts
A patient with a mental illness responds best to direct commands.
True Correct!
False Question 44
1 / 1 pts
Because social isolation is often a consequence of living with a chronic illness, the HCP should regularly check in with the patient to make sure they have the necessary support.
Correct!
True False Question 45
1 / 1 pts
Most terminally ill American patients would prefer NOT to know the complete truth about their conditions.
True
Correct!
False Question 46
1 / 1 pts
One strategy HCPs can use to communicate therapeutically with chronically ill patients is to:
Correct!
give patients health-related information in small amounts at a time. wait for patients to ask for health-related information before discussing their conditions. limit the amount of information they share with patients about their conditions. provide details about the condition to a patient's family and friends.
Question 47
1 / 1 pts
Therapeutic communication with which of the following patients might include using positive reinforcement, concrete language, and pictures to convey meaning?
Patients with chronic illness Patients with mental illness Correct!
Patients with intellectual disabilities Patients with terminal illness Question 48
1 / 1 pts
When communicating with a patient who is terminally ill, the HCP should:
help the patient focus on finding a cure. avoid discussing the patient's condition.
distract the patient with conversation. Correct!
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allow the patient to maintain hope. Question 49
1 / 1 pts
When communicating with patients with mental illness, HCPs should:
assume they know what patients need. use commands to convey information. Correct!
use both closed and open-ended questions. direct patients on appropriate topics of conversation. Question 50
1 / 1 pts
Which of the following is considered a high priority for the HCP when it comes to therapeutic communication with a patient who is chronically ill?
Helping the patient find a cure for his or her condition Explaining how the patient will feel at each stage of his or her illness Correct!
Building a relationship with the patient Allowing the patient to decide how frequently he or she communicates with the HCP
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