Childhelp Organizational Analysis Paper

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Apr 3, 2024

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1 Childhelp Organizational Analysis Hilary Hernandez Delaware State University Generalist Practice II Mrs. Terry-Jan Ashton February 15, 2023

2 Section 1: introduction A US non-profit organization called Childhelp is committed to preventing and treating child abuse. Childhelp is one of the largest non-profit agencies in America that works to prevent and treat child maltreatment. It was first established in 1959 under the name International Orphans, Inc. by Yvonne Fedderson and Sara O'Meara ( Child Help Foundation , n.d.). Childhelp is present all over the country, with numerous locations and a workforce of more than 700 people. It has facilities in Arizona, Tennessee, Virginia, Tennessee, and California. Throughout the U. S., its territories, and Canada, the Childhelp National Child Abuse Hotline provides assistance. The organization provides services to mistreated and neglected kids and treatment professionals, teachers, parents, foster care families, society, and law enforcement personnel. Childhelp has attempted to raise awareness about child maltreatment through numerous community outreach efforts. As part of that effort, Childhelp launched the National Day of Hope in 2000. Childhelp's primary service delivery functions include crisis counseling, residential treatment, hotlines, foster care and adoption services, outreach programs, and education. The organization helps needy families and children of all races, religions, and cultural backgrounds. This paper will examine the core elements of Childhelp as a macro system, the level to which it empowers its staff and customers, and the level of diversity and ethical considerations existing within the agency. The paper will also observe Childhelp processes and interview staff to collect information and provide insights into the agency. The data gathered will be documented in a journal of notes and used to assess the organization and its effect on the population it serves. The paper will be divided into sections covering different aspects of the analysis.

3 Section 2: Organizational Analysis (Application of Leavitt's Diamond) Leavitt's Diamond provides a valuable framework for evaluating an organization's elements and how they interact to affect its functioning. Goals, participants, technology, social structure, and task environment are the five elements of Leavitt's Diamond (Jayakrishnan et al., 2019). The organization's primary aim is to help kids and their families heal from the physical and psychological trauma of abuse while preventing further abuse. Besides, the agency has developed several services and programs, such as therapeutic foster care, crisis intervention, and counseling. In this section, Leavitt's Diamond will be used to identify opportunities for improvement at the Childhelp agency. Childhelp's mission is to prevent child maltreatment and neglect. The agency provides various services to families and children who have been neglected or abused. Childhelp's goals are well-defined, and the organization has a strong reputation for sticking to all the established organizational goals. Regarding technology, Childhelp utilizes various tools to support its services and initiatives to help stakeholders and staff work together; these include a 24-hour crisis hotline, communication tools, and case management software. The agency has the technology needed to meet customer demands while providing services effectively. Also, as part of its services, Childhelp employs a variety of therapeutic modalities, including cognitive behavioral therapy, arts-based therapy, and trauma-informed play therapy ( Child Help Foundation , n.d.). The organization has also created a crisis intervention program that aids kids and their families by using a trauma-focused, strength-based approach. Besides, the organization has expanded access to care for kids and families by implementing the use of telehealth services. Regarding participants, Childhelp has a diverse and large workforce, which includes social workers, teachers, support staff, and therapists. The agency's staff is skilled and dedicated

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4 to the agency's mission. Besides, Childhelp has an extensive volunteer network that helps the organization's services and programs. Participants in the agency are well-positioned to support its targets and provide high-quality services. To meet the needs of every child and safeguard them from harm, this system consists of numerous levels of proactive outreach, educational initiatives, partnerships, and referrals. Proactive outreach is the system's first level. Childhelp uses a nationwide network of skilled people to visit schools and institutions, interact with youngsters, and provide resources, advice, and welfare supervision ( Child Help Foundation , n.d.). This layer forges a solid link between Childhelp and the wants of the neighborhood. The educational and prevention program "Cultivating Hope and Resiliency" is the second level. Kids, families, and experts will learn about the dynamics of child maltreatment, how to spot it, and how to prevent it through this program. Partnerships and referrals are a part of the system's third level. Families can access crisis response services, mental health resources, and legal aid through Childhelp's referrals. Regarding social structure, Childhelp has a hierarchical structure with distinct lines of power and decision-making authority. The organization has a well-established chain of command and decision-making and communication procedures. This structure aids in making decisions in an efficient and timely manner. Nevertheless, the agency might be able to improve its social structure to better support its objectives and fulfil its customers' needs. To make sure that kids and families in their programs receive the best results possible, Childhelp staff members frequently socialize and work together. To further the cause of promoting support for kids' and families' rights, the agency also has a great network of donors, volunteers, the general public, and decision-makers (Xu et al., 2022). Additionally, the control, decision-making power, and authority within an agency are the subject of the power structure. To ensure that every person has

5 a voice and can contribute to the more significant cause, decision-making authority is devolved and dispersed throughout Childhelp. Nonetheless, Childhelp's task environment includes a variety of economic, social, political, and technological developments that impact the agency and its operations. The task environment contains several factors and trends that could hinder Childhelp's ability to accomplish its objectives. Due to stress brought on by poverty, job loss, disease, and other factors, there is an increased risk of child maltreatment, which may limit the agency's ability to help families in need. As more families become aware of the effects of trauma and seek therapy, there is a rising demand for therapeutic services. Additionally, technological advancements have made it possible for the agency to increase service accessibility through remote or online initiatives, which can broaden the scope of Childhelp's services. Changes in funding and laws, for example, can have an impact on the agency's resources and capability to provide services. Childhelp also operates in a fiercely competitive environment, with similar services to other agencies provide. To effectively deliver its services, the organization must be adaptable and responsive to shifts in its task environment. Overall, Leavitt's Diamond offers a valuable framework for examining the Childhelp agency and its operations. Using Leavitt's Diamond to analyze Childhelp reveals that the agency has a well-defined mission, a diverse workforce, appropriate technology, a supportive social structure, and is well-equipped to respond to developments in its task environment. The organization's elements directly interact to enhance its functioning, and the staff is committed to achieving its objectives. Childhelp is a well-run organization that is well-positioned to keep offering high-quality services to its customers (Ortiz et al., 2021). This Leavitt's Diamond analysis of Childhelp provides an overview of the agency and its current functioning, which can

6 aid in identifying possible areas for improvement or focus areas. Nevertheless, the agency might be able to enhance its working environment, and better meet the demands of its clients. By taking these factors into consideration and making the necessary adjustments, Childhelp can continue to offer high-quality services and fulfill its mission. Section 3: Organizational Analysis (Promoting Dignity, Empowerment, And Diversity) To prevent child abuse and neglect, Childhelp provides prevention and treatment services. The agency was established with the fundamental belief that all kids are entitled to dignity, love, and respect by nature. Additionally, Childhelp is dedicated to providing a safe and empowering environment for its staff and the clients they support ( Child Help Foundation , n.d.). In this section, I will examine Childhelp's ability to empower its employees and customers, treat them respectfully, and hire a diverse team. The ethical guidelines consistent with the NASW mandate, which requires social workers to promote the dignity, self-determination, and worth of all individuals, will serve as the basis for this analysis. Childhelp empowers its clients by providing them with the assistance and resources they need to overcome societal neglect and abuse. The agency's services and initiatives are tailored to every client's specific needs, and the employees work closely with clients to assist them in accomplishing their set goals and objectives ( Child Help Foundation , n.d.). Besides, the organization empowers its employees by providing them with the resources, training, and support they need to deliver its services and initiatives effectively. The Childhelp aim is to treat its clients and employees respectfully and decently. All clients ought to be treated with respect, according to the agency's code of ethics, and it has a solid reputation for upholding these principles (Ortiz et al., 2021). The agency staff treats clients and employees with respect and dignity and has an inclusive and respectful culture. What is

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7 more, staff at Childhelp are revered, encouraged, and given the opportunity to express their unique skills and abilities. Childhelp ensures that employees are respected and treated fairly by enforcing a number of procedures and guidelines. As stipulated in the organization's Code of Conduct, all employees are expected to uphold the values of decency and respect, which involves not discriminating against clients based on their ethnicity, religion, or gender and treating them fairly and respectfully. Furthermore, Childhelp has a diverse workforce, with staff representing different backgrounds and experiences. The organization actively seeks to hire and retain people from various backgrounds, experiences, and cultures (Wilson, 2021). The agency understands that employees from various backgrounds can bring unique perspectives and expertise to the agency, and it is determined to create an environment where everybody feels valued and welcomed. In addition, the agency serves a diverse client populace, and its initiatives and services are designed to fulfill each client's unique wants. Childhelp's commitment to diversity is reflected in its programs and services, designed to be inclusive and accessible to all clients. Childhelp ensures that both employees and clients have access to resources and support systems that will enable them to be self-sufficient. The agency is dedicated to providing employees with the tools and training they require to do well in their professional roles (Wilson, 2021). Childhelp offers a variety of educational resources and opportunities for staff to further their professional development. Besides, the organization offers peer support, training, and other resources to employees to assist them in building resilience and promoting a sense of well-being at work. Moreover, the agency validates clients' experiences and gives them the help they need to recover and move on with their lives. Childhelp also provides clients with resources to help them stand to defend their rights, make informed decisions, and take charge of their lives.

8 Childhelp's commitment to empowering its employees and customers, treating them with respect and dignity, and hiring a diversified staff is reflected in its programs, culture, and services. The agency's strong leadership, skilled staff, and dedication to these values are crucial to its success in these areas. However, obstacles may prevent the organization from reaching its objectives. Changes in funding, laws, or technology, for instance, may influence the agency's resources and capability to provide services. To summarize, Childhelp is a well-recognized and influential organization committed to empowering its clients and staff, treating them with reverence and dignity and hiring a diverse workforce. The agency's exemplary leadership, well-trained staff, and dedication to these values are crucial to its success in these areas. Nevertheless, obstacles can prevent the Childhelp agency from meeting its objectives and it must be adaptable and responsive to alterations in its surroundings. Childhelp can continue fostering dignity, empowerment, and diversity and attain its mission by considering these factors and making the necessary adjustments. Section 4: Conclusion The Childhelp agency's analysis shows the organization is committed to promoting dignity, diversity, and empowerment in all operations. Besides, Childhelp is a role model for helping to promote these values, and it is dedicated to providing a welcoming and inclusive atmosphere for its staff and clients. The Childhelp agency's major strengths include its determination to promote dignity, diversity, and empowerment, its guidelines and practices, and its devoted workforce. The agency is also committed to providing superior services to its clients and making sure that all clients receive the assistance they require to recover from neglect and abuse.

9 The Childhelp agency's major strengths include its determination to promote diversity, and empowerment, its guidelines and practices, and its devoted workforce. In addition, the agency is committed to providing superior services to its clients and making sure that all clients get the necessary assistance they require to recover from the neglect and abuse they went through. However, the agency is also confronted with challenges. For instance, resource constraints, such as funding, hiring, and training, affect the agency's capability to deliver services to all clients who require them. As a consultant, I advise Childhelp to keep investing in its staff, including ongoing opportunities for training. Besides, I advise the agency to investigate emerging technologies that could improve its capability to serve clients, like online resources and telehealth. Nonetheless, the repercussions for social practice are substantial. Childhelp's work is essential in fostering the wellness of vulnerable societies and dignity, empowerment, and diversity. Childhelp can make a positive difference in the lives of folks it helps and act as a model for other agencies by continuing to invest in its services and initiatives.

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10 References Jayakrishnan, M., Mohamad, A. K., & Abdullah, A. (2019). Journey of an enterprise architecture development approach in Malaysian transportation industry. Int. J. Eng. Adv. Technol , 8 (4), 765-774. Child Help Foundation . (n.d.). In.childhelpfoundation.in. Retrieved February 13, 2023, from https://childhelpfoundation.in/ Ortiz, R., Kishton, R., Sinko, L., Fingerman, M., Moreland, D., Wood, J., & Venkataramani, A. (2021). Assessing Child Abuse Hotline Inquiries in the Wake of COVID-19. JAMA Pediatrics . Wilson, T. N. (2021). Training on Trauma Informed Care for Congregate Workers: A Grant Proposal . California State University, Long Beach. Xu, L., Mehta, R., & Dahl, D. W. (2022). Leveraging creativity in charity marketing: The impact of engaging in creative activities on subsequent donation behavior. Journal of Marketing , 86 (5), 79-94.

Childhelp Organizational Analysis Paper

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