bus-474a session 4 paper

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BUS-474A

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Feb 20, 2024

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Session 4: Paper By: Halle Ross BUS-474A Prof Mark Plaiser 2/11/24

Session 4: Paper Sometimes life is full of difficult situations which can come in the form as conflict. Conflict is something that is unavoidable, even in the workplace. Although, conflict is not necessarily always a bad thing. Healthy conflict can leave room for productivity and innovations, and new solutions can be made. “When collaborative approaches to resolving conflict are used, the relationships among the parties are built on and improve” (DuBrin, p. 330, 2019). I will share a personal experience of a time when I experienced conflict in the workplace and how the six negotiation tactics can be utilized to create a resolution. I will also discuss how listening is an essential skill for being an effective leader. At my previous job, I experienced a conflict when one of my co-workers made a rude and disrespectful comment to me. I did not know how to respond because I was so taken aback. I gasped in shock and responded by sharply walking away back to my workstation. During my break, I called my husband and explained to him the situation. We both agreed it would be a wise decision to report the incident to the human resources department. This made me feel uncomfortable, because I had to explain the situation all over again. They took statements from both him and I and anyone else who was in the general area at the time. I was told they would come to a determination for the appropriate discipline after the fact. The next day, I was shocked to find his belonging right next to mine when I came in. He was working at the desk right next to me. I was so enraged, I went straight to the HR office and explained to them what happened. They resolved the immediate situation by moving him to another workstation on the opposite side of the office. However, they never took any further action against my co-worker and offered no disciplinary action. After that, I stayed silent and did not voice my concerns to anyone. I acted as casual and cordial as possible around my co worker.

I truly felt unvalued, disrespected, and ignored. Although this might not be a typical example of conflict in the workplace, I feel as if the situation could’ve been resolved if handled appropriately. There are six various steps when it comes to negotiating. “1. Minimize feeling or looking anxious during the negotiation, 2. Listen first to investigate what the other side wants, 3. Begin with a plausible demand or offer, 4. Focus on interests and not positions, 5. Be sensitive to international differences in negotiating style, and 6. Allow for face-saving” (DuBrin, p. 333, 2019). Although my experience with conflict does not have to directly do with negotiating, it does in a way. One tactic that I used in this instance were minimize feeling or looking anxious. I was so angry and upset that I came in with a certain confidence after the incident. Another tactic that was used was asking for a plausible demand. I did this when I asked that some sort of disciplinary action be taken so that I felt safe in the workplace. It was not an unreasonable demand, it was obtainable. I also used the face-saving technique when trying to preserve my reputation by simply moving past the situation and acting like it never happened. Being an active listener is an essential skill for an efficient leader. The outcome might have been different in this instance had there been better listening skills from management. Active listening helps build trust, resolve conflicts, and builds connection. “Leaders cannot identify problems unless they listen carefully to group members” (DuBrin, p. 323, 2019). When employees feel heard, they will gain confidence and overall morale. Active listening is especially important during conflict because it demonstrates concern, respect, shows empathy, and helps generate effective solutions. Listening might not always solve problems immediately, but it will surely help get the facts straight in this type of situation.

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In conclusion, it is important to utilize the six tactics of negotiation and use active listening during times of conflict. A collaborative approach is the most efficient way to solve problems because it benefits both parties. Active listening is fundamental in creating a positive and productive work environment. It is a vital skill in any environment for leaders and managers. It will aid in employees achieving their full potential and as a result producing more efficient results at work.

References DuBrin, A. J. (2019). Leadership: Research findings, practice, and skills (9th ed.).

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