BUS-474A Session 1 Paper

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Colorado Christian University *

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474A

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Business

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Feb 20, 2024

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1 Session 1 Paper By: Halle Ross BUS-474A Prof Kathleen Benton 10/15/2023

2 Session 1 Paper “The two-factor theory (also known as Herzberg’s motivation-hygiene theory) argues that job satisfaction and dissatisfaction exist on two different continua, each with its own set of factors” (Nickerson, 2023). Frederick Herzberg came up with the theory that employee satisfaction has two separate dimensions, hygiene and motivation. Hygiene issues include company/administrative policies, supervision, salary, interpersonal relations, and working conditions. The motivator factors include work itself, achievement, recognition, responsibility, and advancement. These motivators ensure job satisfaction and a lack of the hygiene factors creates job dissatisfaction. Herzberg’s motivation-hygiene theory could definitely be utilized in management processes to increase productivity. If a manger understands what motivates employees, they will be able to do so while boosting overall productivity. For example, giving employees an opportunity at advancement in their careers motivates them to work harder and more efficiently. If a manager can take a step back and evaluate the overall “hygiene” factors of a job, they can figure out where they need to improve. “ Hygiene factors, rather than relating to the content of the job in itself, tend to relate to contextual factors such as interpersonal relations, salary, company policies, and administration, relationship with supervisors, and working conditions” (Nickerson, 2023). For example, if a business has not raised wages for their employees in 5 years, the employees are most likely unmotivated a dissatisfied. Maybe if the company offers higher wages, it’s employees will become motivated and more productive. Looking at company policies and administration to see what can be improved upon will also boost productivity and workplace morale. I have seen Herzberg’s motivation-hygiene theory utilized in my workplace various

3 times. For example, I currently work for a company that has a very flexible time off policy for its employees. They offer 2 weeks paid time off separate from vacation where employees are able to handle personal or family issues. This policy promotes work-life balance and helps prevent job dissatisfaction in the workplace. They are also good at recognizing employees for their hard work efforts. They award employee of the month each month, and give that employee one paid day off and a monetary bonus. This is extremely motivating for employees to work harder and as most efficiently as possible. I previously worked for a company that did the exact opposite and did not recognize their employees, and that is part of the reason why I left the job. I felt unrecognized and undervalued. I worked there as an administrative assistant for five years, and was never given the opportunity of advancement despite my hard work efforts. This was extremely discouraging and eventually made my work ethic less productive. This is why it’s so important for managers to evaluate motivation and hygiene factors in order to see what areas they can improve upon. 1 Corinthians 15:58 says “ Therefore, my beloved brothers, be steadfast, immovable, always abounding in the work of the Lord, knowing that in the Lord your labor is not in vain” (NIV). This verse is a perfect example of how God wants us to work. Our number one priority should always be our relationship with God, even when we’re at work. The ability to have a relationship with God should be motivation enough for us as Christians to work hard for a better life. The motivation for us to live a holy life is that Christ lives within us and we live in Him. If we are motivated by things outside of the glory of God, we will be deterred and go off the Christian path of life. That is why it’s so important for us to maintain a good relationship with God and maintain it even in our workplace. When we go to work with these motives, we are seeking more than just a simple paycheck. We are praying for our business, our fellow

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4 coworkers, we are concerned for others and put their needs before our own. By doing this, we are taking Kingdom authority with us to our workplace and believing in God’s divine appointments.

5 References Nickerson, C. (2023, September 28). Herzberg’s two-factor theory of motivation-hygiene . Simply Psychology. https://www.simplypsychology.org/herzbergs-two-factor-theory.html Holy bible: New international version . (2015). . Zondervan.

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