CHCMGT005_Questions 1 COMPLETED

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RTO Code 21837 ASSESSMENT WRITTEN ASSIGNMENT – QUESTIONS CHCMGT005 Facilitate workplace debriefing and support processes

VERSION CONTROL Date Summary of amendments 27 July 2016 First authorised version 2 October 2016 Amendment to questions 1 April 2020 Update to assessment instructions, no changes to actual assessment 7 April 2020 New declaration page and update to information submission 9 November 2021 Updated declaration page COMMONWEALTH OF AUSTRALIA Copyright Regulation 1969 WARNING This material has been copied and communicated to you by (or on behalf) of Partners in Training Australia Pty Ltd pursuant to Part VB of the Copyright Act 1968 ( the Act ). The material in this communication may be subject to copyright under the Act. Any further copying or communication of this material may breach copyright protection under the Act. Do not remove this notice Unit co de & title: CHCMGT005 Facilitate workplace debriefing and support processes

Assessment task: Questions TO BE COMPLETED BY STUDENT Student name Anthony Jury Course ID FRE2023ST#11 Please read carefully before submitting your assessment task(s). It may cause a DELAY in processing your work if you do not follow instructions. How to submit your assessment physically: 1. Make your declaration by ticking ALL boxes under the “ Student Declaration “ section below 2. Write your full name in the Student name box above, along with your Course ID 3. Write your signature in the “ Student Signature ” box below 4. Write the Date below as date of physical submission to PTA 5. Submit your assessment via your Trainer, Trainer Coordinator, or campus reception How to submit your assessment electronically: 1. Make your declaration by ticking ALL boxes under the “ Student declaration ” section. 2. Type your full name in the “ Student Signature ” box. 3. Type the Date below as date of submission (same date of email) 4. You MUST email the completed assessment to your trainer’s PTA from the email address you provided in your enrolment form . Please contact your Training Coordinator if you would like to update your email address. 5. You MUST include the completed assessment and ALL necessary supporting evidence (if applicable) in one email. 6. Email Subject line should include at least Unit Code, Assessment Tool & your Full Name . e.g. CHCDIV001 – Project – Mary Smith Your trainer will provide feedback on your assessment task(s) within 30 calendar days of your submission . Please check with your trainer if you do not hear back from them. Fail to follow the above instructions will cause delays. Student declaration ☒ I have been advised of the assessment requirements, and I have been made aware of my rights and responsibilities as an assessment candidate, and I choose to be assessed at this time. ☒ This assessment is my own work except where I have made reference to others work. I am aware that a false declaration may lead to the withdrawal of the qualification or statement of attainment. ☒ I understand it is my responsibility to keep a copy of my work submitted for this task as it will not be returned to me. Student signature Anthony Jury Anthony Jury Date 07 Dec 23

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TO BE COMPLETED BY PTA ASSESSOR Please read carefully before marking assessment task(s). It may cause a DELAY in processing student’s work if you do not follow instructions. When the assessment has been submitted physically: 1. Make your declaration by ticking the box under the “ Assessor Declaration “ section below 2. Write your full name in the Assessor name box below 3. Write your signature in the “ Assessor signature ” box below 4. Write the Date below as date of marking the assessment (within 30 days of student’s submission date) When the assessment has been submitted electronically: 1. Make your declaration by ticking the box under the “ Assessor Declaration “ section below 2. Type your full name in the Assessor name box below 3. Type your signature in the “ Assessor signature ” box below 4. Type the Date below as date of marking the assessment (within 30 days of student’s submission date) 5. You MUST email the marked assessment from your PTA email address. 6. You MUST include the marked assessment, other necessary supporting evidence (if applicable) and the student’s ORIGINAL submission email in one email. You should provide feedback on the assessment task to your student. Assessor declaration ☒ I have reviewed every answer in this assessment task before making the assessment decision. Satisfactory Not Satisfactory Resubmit Not Satisfactory Final ☐ ☐ ☐ Assessor name: Click or tap here to enter text. Assessor signature: Click or tap here to enter text. Date: Click or tap here to enter text. Feedback to student: Click or tap here to enter text.

QUESTIONS Instructions:  The purpose of this written assessment is to evaluate your knowledge and skills in facilitating workplace debriefing and support processes.  To achieve competency in this assessment, you must answer all the questions below satisfactorily.  This assessment takes approximately 6 hours to complete  Read the questions thoroughly.  Present answers in a clear and orderly manner.  Ensure that your answers are in your own words and your own work. Do not cheat or plagiarise the work of others.  Most questions can be answered with information from the Student Unit Guide and classroom notes. Cite any additional reference materials you use.  Ask your Trainer/Assessor to clarify any part of the assessment.  Once completed, submit to your Trainer/Assessor on or before the due date Submission:  Type your answers in the spaces provided. Answer in complete sentences.  Ensure each question is answered.  Save your document and name it with - your first name in full plus the first initial of your surname, followed by underscore, unit code, underscore, type of assessment . For example:  RanaK_BSBFIM601_project  Once complete, submit your assessment to your Trainer/Assessor, on or before the due date, complete with cover sheet. Keep a copy for your records. Resources:  CHCMGT005 Student Unit Guide and classroom notes.  Any academic resources you would like to use (textbooks, for example).  Internet access for scholarly articles (google scholar – don’t use Wikipedia); and  Computer access. CHCMGT005_Written Assessment_Questions_9 November 2021 Page 5 of 10

Questions 1. Read the following paragraph. Identify areas where the manager could have taken more effective action to promote emotional wellbeing. Sarah’s manager noticed she was becoming more irritable in the office, but decided to see if the behaviour went away on its own. After a few weeks, she came to him and said she thought she had stress. Not knowing what the symptoms were, he told her she was probably just tired and to take some holiday time. Soon after that, she went off sick with stress. Answer He should have implemented support processes to manage stress and improve well - being. Structured debrief sessions to prevent emotional trauma following potentially harmful incidents. They need to provide leadership or management to others, peer- to-peer support and refer colleagues to specialised support services in line with organisation guidelines. There are likely to be slipping work standards, particularly if the person was previously a high performer who put a lot of pressure on themselves. A final sign is apathy or lack of interest in their work, Evaluations and performance reviews are also a good opportunity to discuss the person's recent work and invite them to share any problems. They may be reluctant to come forward with problems and need to emphasise they will not get into trouble. . 2. How may a person’s gender change their needs in the workplace? Answer There are many needs to be filled in the workplace e.g. expectant mothers can get paid leave from work when their child is due or they adopt. As women are more likely to be the main child carer in the family, and may therefore require flexible hours to drop off and pick up their children. Some organisations offer services like childcare for the children of their employees. This would prevent time apart and lead to a more relaxed enviroment at work. 3. What professional and personal performance standards apply to you in your role? Answer Performance standards can help to monitor employee's well- being and stress levels. Work standards are usually one of the first things to suffer when the employee's well - being declines. Professional standards will vary accordingly to the workplace, role and individual. It may include completing work to a satisfactory standard by the required date. Performance standards may include: Being polite and respectful to others, Arriving at work on time, Not raising inappropriate topics, Keeping a suitable appearance and hygiene levels 4. Imagine a scenario where one employee has threatened another in the workplace. How would you plan and prepare for the debriefing? Answer A debriefing is a discussion which takes place after an event. After a crisis, harmful or period of stress. Debriefings can be used to assess what has happened, analyse how a person feels and decide on future actions that need to be taken. When planning a debrief, you will need to consider: What incident took place, How it affected the people involved, What further action should take place CHCMGT005_Written Assessment_Questions_9 November 2021 Page 6 of 10

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Questions 5. John has arrived for his debriefing following the accident. Give a question for each of the six stages listed in Chapter 2.3 that will help to open discussion? Answer Question 1: What impact did this have on you? Question 2: Do you have any issues or fears pertaining to this issue e.g. fearing for your safety? Question 3: Can you express your thoughts to me, though speaking me through the issues? Question 4: Could you tell me what comes next in this issue according to your timeline? This way we can formulate a plan for you to get on with your life Question 5: How are you coping with the aftermath of the accident? Question 6: Do you have any plans you want to discus, both short and long term to assist your coping mechanism for this accident? 6. Lisa witnessed a violent incident in the workplace and is unsure about whether she wants to come back to work in her debriefing. She feels anxious, can’t sleep and experiences flashbacks to the event. What support could you offer her? Answer Some of the adjustments to your normal work routines may include Less strenuous duties that are not connected to the incident, More flexible working hours, Telecommuting, and / or A change of work environment. You should also monitor your own needs and, if needed, reach out to someone to get advice. : 7. What policies relate to debriefing and crisis procedures could be present in a workplace? Answer Your organisation will likely have a range of policies relating to debriefing and crisis procedures. They will vary depending on the incident that took place and the individual involved. These may relate to: The services offered to employees, Types of debriefing sessions available, and Resources and additional support options available, such as: Change of work routines, Counselling and Paid leave. CHCMGT005_Written Assessment_Questions_9 November 2021 Page 7 of 10

8. Give examples of internal or external support options and employee assistance programs. Answer Some of the internal and external support options may include: Less strenuous duties that are not connected to the incident, More flexible working hours, Telecommuting, and / or A change of work environment. You should also advise the client to monitor their own needs and, if needed, reach out to someone to get advice. Colleagues should also be advised to monitor the person for any changes in behaviour or symptoms of trauma. They should be also encouraged to approach you if they have any concerns. 9. What should you do if a client has needs you can’t meet during the debriefing? Answer The person who is receiving the debriefing, may have additional needs which you should try to identify and meet. These could arise weeks or months after the initial debriefing, which shows the value of continuing to monitor a person and following-up with them. The person may also need therapy-to cope with the incident. Some workplaces have employee assistance programmes which can help provide counselling or refer them to mental health professionals. Find out If these are available in your workplace and how you can access them. Even if they aren't available, the organisation may be able to provide information about where they are. Speak to your supervisor or an employee representative. If you refer a person for therapy, you should do so in accordance with organisation guidelines. There may be Ii strictions 0n which services you can use and whether the organisation pays for 10. Give examples of professional boundaries you should respect when debriefing clients. Answer You should follow your organisation's policies in order to properly debrief the person and remain within professional boundaries. Boundaries may require you to: Keep all information the client tells you confidential, Ensure you fulfil your duty of care, Focus primarily on the client's needs rather than yours. Provide non - judgemental care, regardless of personal, social or cultural differences. Respect their human rights such as autonomy and dignity of risk, and Inform the client what decisions are being made about them and why. CHCMGT005_Written Assessment_Questions_9 November 2021 Page 8 of 10

CHCMGT005_Questions 1 COMPLETED

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