BUSI 1099 Assignment 21 susan basnet

BUSI 1099 - Individual Assignment Two – Worth 10% Submit Online in Evaluation section by the end of Week 6 – 11:59 pm Deadline Late papers will not be evaluated The purpose of this assignment is to have the student recognize and specifically identify their primary behavioural style and to also recognize the primary behavioural style of those around them. The student is then expected to read about and understand the 4 main behavioural styles and determine strategies to best communicate with different personality styles. Primary Behaviour Pattern: Refers to the way a person acts or reacts under certain circumstances. SELF ASSESSMENT 1. Read the following list of words and phrases and rate yourself and place a number from 1 to 5 next to each item. Please show this work! If you like, you can highlight the number. Note:  Rating yourself as a 5 means that the word is an accurate description of yourself in most situations,  Rating yourself as a 3 indicates a balanced agreement about the description of yourself in most situations  Rating yourself as a 1 means that you do not feel that word describes your behavior well. Continue to the Assessment on the Next Page:

REQUIREMENTS: Part A worth 2 marks On a Scale of 1-5, rate each word to describe yourself: R Relaxed: (1,2,3,4,5) 4 I Logical: (1,2,3,4,5) 5 D Decisive: (1,2,3,4,5) 5 E Talkative: (1,2,3,4,5) 2 R Consistent: (1.2,3,4,5) 2 I Nonaggressive (avoids conflict): (1,2,3,4,5) 3 D Calculating: (1,2,3,4,5) 3 E Fun-loving: (1,2,3,4,5) 5 R Loyal: (1,2,3,4,5) 5 I Quality-Focused: (1,2,3,4,5) 5 D Competitive: (1,2,3,4,5) 2 E Enthusiastic: (1,2,3,4,5) 2 R Sincere: (1,2,3,4,5) 3 I Accurate: (1,2,3,4,5) 2 D Pragmatic (practical): (1,2,3,4,5) 5 E Popular: (1,2,3,4,5) 1 R Patient: (1,2,3,4,5) 5 I Detail-oriented: (1,2,3,4,5) 2 D Objective: (1,2,3,4,5) 2 E Optimistic: (1,2,3,4,5) 5 1. Add up all of the R’s and enter your total here: ____19____ 2. Add up of the I’s and enter your total here: ____17____ 3. Add up all of the D’s and enter your total here: ____17____ 4. Add up all of the E’ s and enter your total here: ____15____ 5. Which letter was your highest score? ____R____ The letter with your highest score is your natural style tendency. If two or more of your scores have the same high totals, you probably generally put forth similar amounts of effort in both of these style areas. Most people have a primary and secondary style – one they revert to frequently.

Tendency: Active listening and providing references and resources Example: In a group discussion, I always prefer to actively listen to my friends and colleagues’ ideas and their concerns, and sometimes I support their thoughts by providing references. For instance, if a colleague approaches their thoughts, I’ll share my knowledge, which helps with decision-making.     3. Outline how you would react given the following scenario. List 2 specific strategies to respond to this situation and explain why you believe each would be effective. (2 marks) A customer places an order for pizza online for pickup at 5 p.m. They arrive 5 minutes early and are advised there will be a 45 minute delay due to being short staffed. You are the CSR who will be dealing with this customer. You have determined this customer has a “D” behavioural style preference. Two Specific Strategies:   Be brief and offer solutions.   Explanation: I figure out that the customer has a decisive behavioral style; they are direct and straight-forward in terms of communication. This movement provides a clear and immediate solution to the issue of result- oriented interaction, which is appropriate in the case of this customer. Accepting the facts in front of them, admitting delay to serve, giving a clear reason, and offering an instant solution to erase the inconvenience. This strategy always works for this type of behavioral person and also values and respects their time.   Project Competence and Confidence:   Explanation: The high value of expertise and confidence is one of the

most essential parts of being a decisive behavioral customer. It is also equally crucial for CRS to show confidence in the current scenario and demonstrate their ability to provide an instance solution. Clear talk with the customer about the issue of short staff, inform the customer that they and their order are always our top priority, and show some confidence in front of them that the issue will be solved as soon as possible.                                                   These methods work perfectly with ‘Decisive’ behavioral customers because we make sure that the communication is clear-cut, solution- focused, skilled, and capable. We ultimately targeted the customers behaviors and their need to reduce dissatisfaction.   4. Logon to the internet and further research behavioural styles and/or personality surveys . In 150 -200 words, summarize your findings. (2 marks) While looking around on Google, I found out about the different variants of behavioral styles and personality surveys.   Types of behavioral styles:   Analytical: This style of person has the ability to gather as much information as they can and loves to review the numbers and data. Most of the people in this category seem to work in fields such as accounting, financial analysis, engineering, and so on. Detailed information and accurate data are the most important factors for these types of people, and they also feel highly motivated and proud of themselves whenever they provide the correct data while working or talking. They genuinely enjoy playing with numbers to figure out the real database.