Assignment Activity -1

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King's Own Institute *

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MISC

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Business

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Feb 20, 2024

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Assignments Monitor work operations SITXMGT001

SITXMGT001 M ONITOR WORK OPERATIONS Notes to Lecturer Because of the nature of these activities and assignments and the large variances of circumstances within the hospitality industry answers to the assignments and activities for this unit of competence may vary widely depending on the experience and perspective of the student. Some answers will have an exact answer, particularly those requiring mathematical calculations, while for other activities or assignment activities there may be many possible correct answers depending on the choice or scenario the student has chosen. We have tried to get as many of the possible answers you will receive but it should be understood that these answers only form a guide to competence and it is up to the lecturer to make the judgement of student competence. What is competency? (Source SIT training package) The broad concept of industry competency concerns the ability to perform particular tasks and duties to the standard of performance expected in the workplace. Competency requires the application of specified skills, knowledge and attitudes relevant to effective participation in an industry, industry sector or enterprise. Competency covers all aspects of workplace performance and involves performing individual tasks; managing a range of different tasks; responding to contingencies or breakdowns; and dealing with the responsibilities of the workplace, including working with others. Workplace competency requires the ability to apply relevant skills, knowledge and attitudes consistently over time and in the required workplace situations and environments. In line with this concept of competency, Training Packages focus on what is expected of a competent individual in the workplace as an outcome of learning, rather than focussing on the learning process itself. Competency standards in Training Packages are determined by industry to meet identified industry skill needs. Competency standards are made up of several units of competency each of which describes a key function or role in a particular job function or occupation. Each unit of competency within a Training Package is linked to one or more AQF qualifications. SITXMGT001 Monitor Work Operations Assignments Answers © Training Resource Solutions Pty Ltd Version 1.1 July 2019 Page 2

SITXMGT001 M ONITOR WORK OPERATIONS https://www.myassignmenthelp.net/sample- assignment/sitxmgt001-monitor-work-operatio SITXMGT001 Monitor Work Operations Assignments Answers © Training Resource Solutions Pty Ltd Version 1.1 July 2019 Page 3

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SITXMGT001 M ONITOR WORK OPERATIONS COPYRIGHT AND DISCLAIMER Copyright © 2016 Training Resource Solutions Pty Ltd (ACN 153 055 166) of 2/3 Austral Place, Hallam, Victoria, 3803. All rights reserved. No part of this work may be reproduced or copied in any form or by any means (graphic, electronic, or mechanical, including photocopying, recording, taping or information retrieval systems) without the written permission of the copyright owner, Training Resource Solutions Pty Ltd. The information contained herein is provided on the understanding that it neither represents nor is intended to be advice and that neither the publisher nor author is engaged in rendering legal or professional advice. While every care has been taken in its preparation no person should act specifically based on the material contained herein. If expert assistance is required, competent professional advice should be obtained. Training Resource Solutions Pty Ltd, its directors and authors or any other persons involved in the preparation and distribution of this publication, expressly disclaim all and any contractual, tortuous or another form of the liability to any person (purchaser of the publication or not) in respect of the publication and any consequences arising from its use by any person in reliance upon the whole or any part of its contents. SITXMGT001 Monitor Work Operations Assignments Answers © Training Resource Solutions Pty Ltd Version 1.1 July 2019 Page 4

SITXMGT001 M ONITOR WORK OPERATIONS Assignment Activity 1 Choose a department from the following list and develop simulated or real details about that department and the KPIs of that department. Kitchen, Housekeeping, Bar, Front desk, Front of House, and Tour desk. Kitchen : KPI for the kitchen department 1. Food cost 2. Business standardization 3. Budget target 4. Staff needs and moral Ref: as per class discussion 1 st July 2022 Assignment Activity 2 From the information in Assignment 1, describe the problems that commonly occur and have an impact on those KPIs. Problems : 1. Breakdown of equipment 2. Shortage of food 3. Accidents Ref: as per class discussion SITXMGT001 Monitor Work Operations Assignments Answers © Training Resource Solutions Pty Ltd Version 1.1 July 2019 Page 5

SITXMGT001 M ONITOR WORK OPERATIONS Assignment Activity 3 For your workplace or if you are not currently employed in a hospitality business, you will need to simulate a business. Write a daily department report for a Tuesday and a Saturday. (Restaurant, kitchen, bar, outlet, housekeeping, tours etc.) You may need to design a standard format for this report. This may be submitted in paper-based format or an electronic format e.g. Excel spreadsheet. See the Sample below. Bobs Restaurant Daily Restaurant Report Day Tuesday Date 14/7/2020 Weather Cold day with rain 13C Gross takings $3635 Food Takings $2739 Beverage takings $896 Covers Bfast 27 Lunch 80 Dinner 56 Kitchen staff Bfast 2 Lunch 3 Dinner 3 Restaurant staff Bfast 2 Lunch 5 Dinner 5 SITXMGT001 Monitor Work Operations Assignments Answers © Training Resource Solutions Pty Ltd Version 1.1 July 2019 Page 6

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SITXMGT001 M ONITOR WORK OPERATIONS Comments All went smooth, 4 restaurant staff would have been enough for dinner instead of 5 Complaints or compliments New chicken risotto with pine nuts was very popular Special Events None Supervisor Michael Jasper Bobs Restaurant Daily Restaurant Report Day Saturday Date 18/7/2020 Weather Clear no rain but still quite cold 15C Gross takings $5442 Food Takings $ 4081 Beverage takings $1361 Covers Bfast 41 Lunch 60 Dinner 121 Kitchen staff Bfast 2 Lunch 3 Dinner 4 Restaurant staff Bfast 3 Lunch 3 Dinner 6 SITXMGT001 Monitor Work Operations Assignments Answers © Training Resource Solutions Pty Ltd Version 1.1 July 2019 Page 7

SITXMGT001 M ONITOR WORK OPERATIONS Comments A good day without any real problems staff was just right Complaints or compliments 1 Steak ordered MR and was Special Events None Supervisor Andrew Filler Assignment Activity 4 Give a scenario where you as a department manager have developed a plan to improve the quality of one aspect of work and need to communicate that plan to the staff members or team within that department. Explain how you would communicate that new plan and why you would choose those methods of communication. Assignment Activity 5 Explain one aspect of financial sustainability for a hospitality or tourism business. SITXMGT001 Monitor Work Operations Assignments Answers © Training Resource Solutions Pty Ltd Version 1.1 July 2019 Page 8

SITXMGT001 M ONITOR WORK OPERATIONS 1. Budget 2. Cost saving Assignment Activity 6 For the case study outlined on pages 39-42 of the student resource, decide if you are the Chef or Restaurant Manager and complete the plan for Mother’s Day. You may need to design a standard format for this plan. You may use the format from your workplace if this is relevant. Critical Aspects of assignment 1. That planning contains at least all the basic elements of the function, eg covers, date, time, menu, costs, staff, and special comments. 2. In general the more information a plan has the better it is. But also too much information does waste time on preparing the plan rather than doing the work for the function. So, a balance is required 3. That the answer shows sufficient detail and understanding to demonstrate competency 4. Format of the sheet may be paper-based or electronic, both are appropriate, Eg an Excel spreadsheet could easily handle all this information 5. That it has been presented in a professional format which includes the following Tile page with student name, teacher name, date, subject title That it meets any criteria for font, spacing etc given to the SITXMGT001 Monitor Work Operations Assignments Answers © Training Resource Solutions Pty Ltd Version 1.1 July 2019 Page 9

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SITXMGT001 M ONITOR WORK OPERATIONS student That the assignment is legible, spelt correct and could be used in a business situation Function Sheet – Bobs Restaurant Special Event: Mothers Day Lunch Chef: Yasmin Rattle Covers: 150 First arrival: 12 noon Menu: Table d Hote Menu Canapé tasting plate on arrival served at the table Estimated sales: 150 Prepare 160 ………………………………………………………….. Choice of three entrees Choice of 3 mains SITXMGT001 Monitor Work Operations Assignments Answers © Training Resource Solutions Pty Ltd Version 1.1 July 2019 Page 10

SITXMGT001 M ONITOR WORK OPERATIONS Choice of 3 Desserts Estimated sales: 70 Prepare 90 Costings Staff Presentation Vegetarians Special comments Assignment Activity 7 In your current workplace, or if you are not currently employed, you may use a five-star hotel as the subject of this activity. From your workplace experience, provide details of two different problems that you have experienced related to work performance and productivity and identify possible methods you could use to solve them. Include in your report:  Details of any possible long-term impact your changes may have on staff and/or the operation.  What short-term strategies could you use to solve the problems?  What consultation could you undertake, and with whom, to implement improvements.  Outlines of any documentation that resulted from the process. SITXMGT001 Monitor Work Operations Assignments Answers © Training Resource Solutions Pty Ltd Version 1.1 July 2019 Page 11

SITXMGT001 M ONITOR WORK OPERATIONS Critical Aspects of assignment That the answers detail long-term impacts of the problem 1. That the answers detail short-term strategies to solve the problem 2. That the answer shows sufficient detail and understanding to demonstrate competency 3. That the answers detail methods of consultancy 4. That the answers outline any documentation that resulted from the problem. 5. That it has been presented in a professional format which includes the following Tile page with student name, teacher name, date, subject title That it meets any criteria for font, spacing etc given to the student That the assignment is legible, spelt correct and could be used in a business situation Assignment Activity 8 SITXMGT001 Monitor Work Operations Assignments Answers © Training Resource Solutions Pty Ltd Version 1.1 July 2019 Page 12

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SITXMGT001 M ONITOR WORK OPERATIONS Select three of the following problems that can cause a reduction in work outputs and explain the strategies or systems you would put in place to improve performance, improve productivity and reduce lost time. Equipment breakdowns and technical failures. Poor rostering procedures. Inexperienced staff. Failure to achieve tasks within nominated or suitable time frames. Poor quality of service increasing customer complaints. Delays and time difficulties Critical Aspects of assignment 1. That three problems have been answered 2. That the answers detail strategies and/or systems to improve performance, improve productivity and reduce lost time. 3. That the answer shows sufficient detail and understanding to demonstrate competency 4. That it has been presented in a professional format which includes the following Tile page with student name, teacher name, date, subject title That it meets any criteria for font, spacing etc given to the student That the assignment is legible, spelt correct and could be used in a business situation Equipment breakdown and technical failures Poor Rostering Inexperienced staff SITXMGT001 Monitor Work Operations Assignments Answers © Training Resource Solutions Pty Ltd Version 1.1 July 2019 Page 13

SITXMGT001 M ONITOR WORK OPERATIONS Failure to achieve tasks within nominated or suitable timeframes Poor quality service increasing customer complaints Delay and time difficulties SITXMGT001 Monitor Work Operations Assignments Answers © Training Resource Solutions Pty Ltd Version 1.1 July 2019 Page 14

Assignment Activity -1

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