BSBSTR602 Student Assessment Tasks

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Australian Pacific College *

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SITHIND001

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Business

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Nov 24, 2024

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DEVELOP ORGANISATIONAL STRATEGIES BSBSTR602 STUDENT ASSESSMENT TASKS

BSBWRT301 Write simple documents Trainer Guide This resource is copyright. Apart from any fair dealing for the purposes of private study, research, criticism or review as permitted under the Copyright Act 1968, no part may be reproduced by any process without written permission as expressed in the RTO Works License Agreement. The information contained in this resource is, to the best of the project team’s and publisher’s knowledge true and correct. Every effort has been made to ensure its accuracy, but the project team and publisher do not accept responsibility for any loss, injury or damage arising from such information. While every effort has been made to achieve strict accuracy in this resource, the publisher would welcome notification of any errors and any suggestions for improvement. Business Works is a series of training and assessment resources developed for qualifications within the Business Services Training Package. Introduction 4 Assessment Task 1: Knowledge questions 5 Assessment Task 1: Checklist 8 Assessment Task 2: Project 9 Assessment Task 2: Checklist 15 Final results record 18

BSBWRT301 Write simple documents Trainer Guide

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BSBWRT301 Write simple documents Trainer Guide Introduction The assessment tasks for BSBSTR602 Develop organisational strategies are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course. Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Business Works Student User Guide . The Student User Guide provides important information for you relating to completing assessment successfully. Assessment for this unit BSBSTR602Develop organisational strategies describes the skills and knowledge required to establish the strategic direction of the organisation, sustain competitive advantage, and enhance competitiveness. It covers analysis and interpretation of relevant markets, capability assessment of the organisation and analysis of the organisation’s existing and potential competitors and allies. It also covers implementing the strategic plan and developing specific actions and initiatives that will be undertaken by people working in various roles. For you to be assessed as competent, you must successfully complete two assessment tasks:  Assessment Task 1: Knowledge questions – You must answer all questions correctly.  Assessment Task 2: Project – You must work through a range of activities and complete a project portfolio.

BSBWRT301 Write simple documents Trainer Guide Assessment Task 1: Knowledge questions Information for students Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:  review the advice to students regarding answering knowledge questions in the Business Works Student User Guide  comply with the due date for assessment which your assessor will provide  adhere with your RTO’s submission guidelines  answer all questions completely and correctly  submit work which is original and, where necessary, properly referenced  submit a completed cover sheet with your work  avoid sharing your answers with other students. i Assessment information Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide .Refer to the appendix for information on:  where this task should be completed  the maximum time allowed for completing this assessment task  whether or not this task is open-book. Note : You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

BSBWRT301 Write simple documents Trainer Guide Questions Provide answers to all of the questions below: 1. Give three examples of risks that should be considered in developing and implementing strategic plans. a. Economic uncertainty sometimes it becomes very tough to be sure of the economic trends that are yet to come up. b. Competitive factors. Competition is also a key factor in the market. c. Loss of key personnel. It can be through death, transfer or even early retirement of the personnel. 2. Give two examples of risk management strategies that can be used when developing and implementing strategic plans. a. Avoidance. This is a strategy whereby one can avoid the risk before the risk occurs. It may also include avoiding all the activities that are associated with the occurrence of the risk. b. Sharing. It involves sharing or distributing the burden to the shareholders, they can be company members. 3. Give an example of a risk management strategy that can be used to manage intellectual property risks inherent in strategic planning. Avoidance Best case scenario, you can avoid risk repercussion altogether. But in forfeiting all activity that carries risk, you also forfeit all associated potential return and opportunity. It is up to you what type of risk activity you want to play with. 4. Outline the benefit of conducting a SWOT analysis as part of a strategic planning process and how a SWOT analysis is conducted. Conducting a swot analysis, shall enable the institution to utilize its resources well. Through evaluation of the organization’s strengths, the institution will be in a position of allocating its resources in a way that will lead to very high profits and lead to the growth of the organization. Swot analysis will also help the organization to improve its operations. When the management team looks at the company’s weaknesses, it is not to assign blame for

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BSBWRT301 Write simple documents Trainer Guide past shortfalls in performance. It is to identify the most critical areas that need to be improved in order for the business to more effectively compete. 5. Outline four examples of questions that could be used when conducting a SWOT analysis. a. What makes you better than your competitors? b. What areas do your competitors have an advantage on? c. Is your rival company failing to satisfy their customer base? d. Are there potential competitors who can give you a competition in the future? 6. Outline the benefit of conducting a PEST analysis as part of a strategic planning process and how a PEST analysis is conducted. Pestle analysis is important since it helps the organization be in a position of, tracking the environment they are operating on and it helps the organization be in a position of, launch new projects. Pestle analysis is conducted through, analysis of the operating environment, the analysis can involve, identifying the external factors that affect your project, and listing each one under the appropriate PESTEL heading. 7. Outline four examples of questions that could be used when conducting a PEST analysis. a. What is the political situation of the country and how can it affect the industry? b. What are the prevalent economic factors? c. How much importance does culture has in the market and what are its determinants? d. What technological innovations are likely to pop up and affect the market structure? 8. List two internal sources of information that a business could use to find out about its market, competitors, customer base, vision, values, and capabilities. a. Internet sources b. Magazines, journals and newspapers. 9. List two external sources of information that a business could use to find out about its market, competitors, customer base, vision, values, and capabilities. a. customers b. manufacturers and suppliers

BSBWRT301 Write simple documents Trainer Guide 10. Explain the purpose of developing organisational values and two techniques that could be used to identify values as part of the strategic planning process. Organizational values determine the way we treat people, and it shapes our basic work ethics. A systematic approach to build organizational values enables an organization to develop an effective and strong work culture to bind the behavior of people Some of the techniques of identifying the values include, a. Assess Your Current Organizational Culture. First, take a benchmark of your current culture. To do this, you need to truly assess where your company stands—not what you think it represents or what you want it to represent, but what impression the current brand truly gives of b. Review Your Strategic Business Plan Next, think about your company's future. Where does your organization want to be in one, three or five years? 11. List two methods for conducting a capability assessment. a. Workforce Planning b. understanding the organisation's strategic direction and the impact of that direction on the workforce; c. Analysing the current and future workforce needs and competencies d. Analysing the gap between the current and future needs 12. Complete the table to list general strengths and weaknesses to consider when analysing existing and potential competitors. Strengths 1. Have a great and forward-thinking workplace culture 2. Exceptional comprehension and service. 3. Product or service diversification and adapting quickly Weaknesses 1. Poor customer definition facilitates the process. 2. Service policies are confusing. 3. The organizational structure has far too many levels of reporting. 13. Summarise key features of cooperative ventures, including: o a description of what a cooperative venture entails o risks and benefits o planning process to establish a cooperative venture. 14. What are the key features and do included in a due diligence process? Include:

BSBWRT301 Write simple documents Trainer Guide o a definition of due diligence o at least five elements (e.g., stockholder information) to be included in the due diligence process. 15. Explain the process for conducting a cost benefit analysis. Include: o a description of the steps involved in the process o two ways information can be represented.

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BSBWRT301 Write simple documents Trainer Guide Assessment Task 1: Checklist Student’s name: Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? Completed successfully? Comments Yes No Question 1 Question 2 Question 3 Question 4 Question 5 Question 6 Question 7 Question 8 Question 9 Question 10 Question 11 Question 12 Question 13 Question 14 Question 15 Task outcome:  Satisfactory  Not satisfactory Assessor signature: Assessor name: Date:

BSBWRT301 Write simple documents Trainer Guide Assessment Task 2: Project Information for students In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio. You will need access to:  your learning resources and other information for reference  Project Portfolio template  Simulation Pack (if you need a case study)  if using your own business: o numerical information to analyse current industry trends and perform a cost-benefit analysis for establishing a joint venture o information to monitor and evaluate your implemented plan o internal and external stakeholders willing to meet with you (the meeting is viewed by your assessor). Ensure that you:  review the advice to students regarding responding to written tasks in the Business Works Student User Guide  comply with the due date for assessment which your assessor will provide  adhere with your RTO’s submission guidelines  answer all questions completely and correctly  submit work which is original and, where necessary, properly referenced  submit a completed cover sheet with your work  avoid sharing your answers with other students. i Assessment information Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide .Refer to the appendix for information on:  where this task should be completed  how your assessment should be submitted. Note : You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

BSBWRT301 Write simple documents Trainer Guide Activities Complete the following activities: 1. Carefully read the following: This project requires you to develop and implement a strategic plan for an organisation. Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, we are giving you the choice to base this project on your own business, one you work in or a familiar with, or you can use the case study provided. This will mean that you are applying your knowledge and skills in a relevant, practical, and meaningful way to your own situation! It is important that you can access enough information for your chosen business to be able to do your assessment. As a minimum this should include:  numerical information to analyse current industry trends and perform a cost- benefit analysis for establishing a joint venture  information to monitor and evaluate your implemented plan (such as actual sales, whether initiatives were implemented etc.)  internal and external stakeholders willing to meet with you (where the meeting is viewed by your assessor). You will be collecting evidence for this unit in a Project Portfolio . The steps you need to take are outlined below. 16. Preparation Make sure you are familiar with the organisation you are basing this assessment on and have read through the necessary background information. For the case study business, this is all the documents included in the Simulation Pack . If it’s your own business or a business where you are working or are familiar with, have your business or case study approved by your assessor. Complete Page 4 of your Project Portfolio for this unit. Read through the requirements of Section 1, 2 and 3 of your Project Portfolio . Start working on Section 1 of your Project Portfolio .

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BSBWRT301 Write simple documents Trainer Guide 17. Prepare to develop a strategic organisational plan Complete Section 1 of your Project Portfolio . To do this, you need to:  describe your organisation, its main activities and its strategic direction, vision, mission, and objectives  identify internal and external stakeholders who will contribute to the strategic planning process and explain how they are involved  identify and summarise organisational, legislative, regulatory and codes of practice requirements  research your organisation’s external environment, including the representation of numerical information to identify trends  undertake PEST analysis  identify and summarise best practice examples  undertake SWOT analysis  conduct a capability assessment of a competitor. Make sure you have answered all questions in Section 1 . You are required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in Section 1 of the Project Portfolio . Submit Section 1 to your assessor. Start working on Section 2 of your Project Portfolio . Steps 4 to 7 form part of Section 2 . 18. Meet with relevant internal stakeholders Meet with at least one internal stakeholder to:  discuss any required changes to the vision/mission/values of your organisation  seek support for the strategic planning process  agree on a milestone when to revisit the strategic plan and evaluate the achievement of objectives  discuss your research and analysis (from Section 1 of your Project Portfolio )  seek and respond to feedback from the stakeholders on your analysis of the internal and external environments  demonstrate effective communication skills to: o present information and seek advice using language and register to suit the audience (i.e., formal business language and industry appropriate terminology). o seek the views of the stakeholders and clarify/confirm your understanding of their views using listening and questioning techniques.

BSBWRT301 Write simple documents Trainer Guide i This meeting should take 20 minutes. It may take place with actual people who work for/are associated with your chosen organisation. Alternatively, classmates or your assessor may play the role of one or more stakeholders. This can either be viewed in person by your assessor (in person or online) or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions below and meet the timeframes allocated. If this session is not viewed in person by your assessor, you will attach proof of the meeting to Section 2 of your Project Portfolio . If you are basing this assessment on the case study, you will meet the CEO in a role-play scenario. 19. Develop and distribute a strategic organisational plan First:  develop or revise organisational values to support the vision and mission of your organisation.  develop at least two objectives/strategies relevant for the future of the organisation including a description of the strategy, responsible stakeholders, priority of the strategy, timeframe, actions required, measurable performance indicators and risks associated with the strategy.  create a strategic operational plan. Then, distribute your strategic plan to all relevant stakeholders to brief all parties and seek feedback/endorsement. i If you are basing this assessment on your own business, communication can take place in any appropriate format as long as it adheres to organisational requirements (e.g., video of team meeting where copies of the strategic plan are handed out, draft email with link to cloud-based storage location etc). If you are basing this assessment on the case study, draft an email to the executive team. 20. Establish a cooperative venture Establish one cooperative venture considering the organisational vision/mission/values and including risks, cost-benefit analysis, and due diligence. Communicate with an external stakeholder (e.g., CEO of joint venture firm) to confirm the establishment of the joint venture, considering your organisation’s vision, mission and values. i If you are using your own business, communication can take place in any appropriate format as long as it adheres to organisational requirements (e.g., draft email to the CEO of the joint venture or face-to-face meeting).

BSBWRT301 Write simple documents Trainer Guide If you are using the case study, draft an email to the owners of the business confirming the establishment of the venture and outline the details. 21. Develop a risk management plan Include at least two risks (from the strategies and actions in the strategic organisational plan or from the cooperative venture) in a risk management plan. Make sure you have answered all questions in Section 2 . You are required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in Section 2 of the Project Portfolio . Submit Section 2 to your assessor. Start working on Section 3 of your Project Portfolio . Steps 8 to 10 form part of Section 3 . 22. Monitor the strategic organisational plan i Assume that time has passed, and the strategic plan needs to be reviewed. Monitor the implementation of the strategic plan using performance indicators and make refinements to the strategic plan. 23. Evaluate achievement of objectives Meet with relevant stakeholders to evaluate the achievement of objectives of the strategic plan at the time of the agreed-on milestone (for the case study, this is one year). i This meeting should take 10 minutes. It may take place with actual people who work for/are associated with your chosen organisation. Alternatively, classmates or your assessor may play the role of one or more stakeholders. This can either be viewed in person by your assessor (in person or online) or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions below and meet the timeframes allocated. If this session is not viewed in person by your assessor, you will attach proof of the meeting to Section 3 of your Project Portfolio . If you are basing this assessment on the case study, you will meet the CEO in a role-play scenario. 24. Review effectiveness of the strategic planning process Review the effectiveness of your strategic plan and the strategic planning process. Also seek advice from an appropriate expert to improve the strategic planning process (via a draft email) and identify a method to use in future to improve the

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BSBWRT301 Write simple documents Trainer Guide strategic planning process. i To seek advice from an expert, do research to identify an actual person who could provide you with advice (e.g., a partner at a real consultancy firm) and then draft an email to that person to seek the advice. 25. Submit your completed Project Portfolio Make sure you have completed all sections of your Project Portfolio , answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Remember to submit all necessary attachments as indicated.

BSBWRT301 Write simple documents Trainer Guide Assessment Task 2: Checklist Student’s name: Did the student: Completed successfully? Comments Yes No Prepare to develop a strategic organisational plan by:  describing the organisation, its main activities, its strategic direction, vision, mission, and objectives  identifying internal and external stakeholders  summarising organisational, legislative, regulatory and codes of practice requirements  researching their organisation’s external environment  using numerical information to identify trends  undertaking PEST analysis  identifying and summarising best practice examples  undertaking SWOT analysis  conducting a capability assessment of a competitor? Develop a strategic organisational plan by:  meeting with all relevant stakeholders to discuss: o any required changes to the vision/mission/values of the organisation o seek support for the strategic planning process o agree on a milestone to revisit the strategic plan and evaluate the achievement of objectives

BSBWRT301 Write simple documents Trainer Guide o seek and respond to feedback from relevant stakeholders on the analysis of the internal and external environments  developing or revising organisational values to support the vision and mission of your organisation  developing at least two objectives/strategies relevant for the future of the organisation including o a description of the strategy o responsible stakeholders o priority of the strategy o timeframe o actions required, o measurable performance indicators o risks associated with the strategy  creating a strategic operational plan  distributingtheir strategic plan to all relevant stakeholders to: o brief all parties o seek feedback/endorsement  establishing and communicating one cooperative venture considering the organisational vision/mission/values, risk, cost- benefit analysis and due diligence requirements  develop a risk management plan? Monitor the strategic organisational plan by:  monitoring and assessing the implementation of the strategic plan using performance indicators  making refinements to the strategic plan

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BSBWRT301 Write simple documents Trainer Guide  evaluating the achievement of objectives at the agreed-on milestone with relevant stakeholders  reviewing the effectiveness of the strategic plan and the strategic planning process  seeking advice from an appropriate expert to improve the strategic planning process  identifying a method to use in future to improve the strategic planning process? Demonstrate effective oral communication skills, including:  present information and seek advice using language and register to suit the audience  elicit the views of others and clarify/confirm understanding using listening and questioning techniques? Task outcome:  Satisfactory  Not satisfactory Assessor signature: Assessor name: Date:

BSBWRT301 Write simple documents Trainer Guide Final results record Student name: Assessor name: Date Final assessment results Task Type Result Satisfactor y Unsatisfactory Did not submit Assessment Task 1 Knowledge questions S U DNS Assessment Task 2 Project S U DNS Overall unit results C NYC Feedback  My performance in this unit has been discussed and explained to me.  I would like to appeal this assessment decision. Student signature: _________________________________________ Date: _________________  I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures. Assessor signature: _______________________________________ Date:__________________

BSBSTR602 Student Assessment Tasks

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