BSBLDR601 Communication Plan NAJAMUDDIN MOHAMMED

Communication Plan: BSBLDR601 Lead and manage organisational change NAJAMUDDIN MOHAMMED

BSB60720 Advanced Diploma of Program Management BSBLDR601 Communication Plan Contents 1. Introduction ............................................................................................................................................. 3 2. Key challenges and opportunities ............................................................................................................ 4 3. Key Messages .......................................................................................................................................... 5 4. Communication and engagement plans .................................................................................................. 6 5. Communication matrix ............................................................................................................................ 7 6. Timeline ................................................................................................................................................... 8 2

BSB60720 Advanced Diploma of Program Management BSBLDR601 Communication Plan 4

BSB60720 Advanced Diploma of Program Management BSBLDR601 Communication Plan 3. Key Messages INSTRUCTIONS: Use this section to outline the key messages to be communicated. Address the points below in your answer:  What are the changes?  Why are we making the changes?  What benefits will it deliver?  How will it affect me?  What are the answers to some frequently asked questions about the change? Changes: The implementation of safety training, induction programmes, and customer service rules and procedures. Why Changes: To improve employee competency, safety, and the calibre of customer service. Benefits: Benefits include more prepared staff, a safer working environment, and increased customer satisfaction. Impact : Training and compliance materials will be provided to all workers. FAQs: To answer frequently asked questions regarding the policies and procedures, FAQs will be made available. 5

BSB60720 Advanced Diploma of Program Management BSBLDR601 Communication Plan 5. Communication matrix INSTRUCTIONS: Use the table below to outline in detail how you will distribute communications. Add and remove rows from the table as appropriate. Communicatio n Type Stakeholder s Objective Medium & format Frequenc y Audience Responsibilit y Training Program Store Managers, Store Employee s Educate on policies and procedur es In-person training sessions Monthly Manager s, Employe es Training Departmen t Written Manuals Store Employee s Provide detailed referenc e material s Printed manuals One- time Employe es HR Departmen t HR Integration HR Departme nt Ensure HR processe s align with policies Meetings, documentati on As needed HR Staff HR Departmen t Induction New Employee s (During Induction) Welcome , inform, and prepare new hires Induction process Ongoing New Employe es HR Departmen t Training Program Store Managers, Store Employee s Educate on policies and procedur es In-person training sessions Monthly Manager s, Employe es Training Departmen t 7

BSB60720 Advanced Diploma of Program Management BSBLDR601 Communication Plan 6. Timeline INSTRUCTIONS: Outline below the timeline of key components of your communication plan. Month 1: The start of store manager and employee training programmes. Month 2: The personnel receive written manuals. Month 3: To match policies, HR integration sessions are organised. Ongoing: Procedure for introducing new hires to the company. In order to improve customer satisfaction and create a safer working environment, this communication plan aims to make sure that all employees in both the Sydney Metropolitan and Country NSW stores are knowledgeable about and trained in Discount Petrol's customer service policies and procedures, safety standards, and induction processes. 8