BRIDGIT CUSTOM GOWNS TECHNICAL REPORT

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BRIDGIT CUSTOM GOWNS TECHNICAL REPORT Name Institution Course Instructor's Name Assignment Due Date

Introduction Bridgit Custom Gowns is a bridal store in Toronto, Ontario, that specializes in designing wedding dresses and formal party outwear. The biggest percentage of the store's business, accounting for about 80%, is in regular custom design orders, which may be classed into three types: Type 1 style, Type 2 style, and Type 3. The remaining share focusses in handling sparkling design orders. Process Flow Analysis Type 1 (Ball or A-Linestyle): Fine Sewing by Tailors (20 15 minutes minutes) Fitting (15 minutes) Order Complete 1 t ( ' | Type2 (Tea or Column Fine Sewing by Tailors (20 O’ D'Fﬂ n-. e sl Fitting (15 minutes) Order Complete Type 3 (Mermaid or Fine Sewing by Tailors (20 minutes) Trumpetstyle): 15 minutes Fitting (15 minutes) Order Complete i | Customer Arrival and Front £ MeasurementsTaken (12 . minutes) - Capacity Analysis Capacity analysis is a vital aspect of Bridgit Custom Gowns' operations since it allows the store to understand its capacity to handle different types of orders effectively. As a result, determining the overall capacity and effective hourly capacity for each gown type is important for resource allocation and order acceptance choices. The following formulas will be helpful in this section: 1. Total Capacity (Custom Design Orders) = Qualification + Cut to Size + Rough Sewing + Fine Sewing/Needling + Fittings

2. Total Capacity (Sparkly Design Orders) = Qualification + Cut/Rough Sewing + Fine/Rough Needling by Needlers + Fine Needling & Stonework + Fittings 3. Effective Hourly Capacity = 60 minutes per hour / Total time per design order Total Capacity Calculations Type 1 (Ball or a Line style) = 6 minutes + 10 minutes + 15 minutes + 20 minutes + 15 minutes = 66 minutes per gown Type 2 (Tea or Column style) = 6 minutes + 10 minutes + 12 minutes + 20 minutes + 15 minutes = 63 minutes per gown Type 3 (Mermaid or Trumpet Style) =6 minutes + 10 minutes + 15 minutes + 20 minutes + 15 minutes = 66 minutes per gown Type 4 (sparkly gown) = 6 minutes + 15 minutes + 40 minutes + 60 minutes + 15 minutes = 136 minutes per gown Effective Hourly Capacity Calculations Type 1 (Ball or a Line style) = 60 / 66 minutes per gown = 0.91 orders per hour Type 2 (Tea or Column style) = 60 / 63 minutes per gown = 1.05 orders per hour Type 3 (Mermaid or Trumpet Style) = 60 / 63 minutes per gown = 0.91 orders per hour Total Effective Hourly Capacity for Custom Design Orders = 0.91 + 1.05 + 0.91 = 2.87 orders per hour Type 4 (sparkly gown) = 60 / 136 minutes per gown =~ 0.44 orders per hour Fabric Analysis This section will assess the fabric inventory's compatibility with the store's production capacity to identify any fabric shortages or surpluses. A comparison is made between the total daily fabric usage and the available fabric inventory as shown in the table below:

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Crape Organza Chiffon Lace Type 1: Ball or a Line style 3.64 yards per hour 4.20 yards per hour 2.73 yards per hour 3.08 yards per hour Type 2: Tea or Column style 5.46 yards per hour 3.15 yards per hour 4.55 yards per hour 1.76 yards per hour Type 3: 4.55yards per | 2.10 yards per | 2.73 yards per | 1.32 yards per Mermaid or hour hour hour hour Trumpet Style Type 4: 5.46 yards per | 5.25yards per | 0.91yards per | 0.88 yards per Sparkly Gown | hour hour hour hour Total Fabric 13.65 yards 14.92 yards 10.70 yards 12.50 yards Usage per per hour per hour per hour per hour hour Total Fabric 109.20 119.36 85.60 100.00 Usage per day Available 100 100 100 100 Fabric Inventory The analysis reveals that the store's daily fabric usage exceeds the available fabric inventory for Crape, Organza, and Chiffon. This suggests that there may be fabric shortages, which might cause delays in completing consumer orders. The Lace fabric has been completely used, which means that there is neither surplus or lack of Lace fabric at this moment. It is critical to resolve fabric shortages quickly and consider altering the manufacturing mix in order to retain production capacity and satisfy customer demand.. Profit Analysis It is essential to evaluate the profitability of each gown type by considering the profit per gown and the effective hourly capacity. The objective is to determine which gown types offer the highest profit potential and align production accordingly. Gown Type Profit per Effective Daily Profit ($) | Monthly Profit Gown ($) Hourly ($) Capacity Type 1 (Ball or | $3,250 0.91 orders $2,956.50 A-Line) per hour Type 2 (Teaor | $3,500 1.05 orders $3,675.00 Column) per hour

Type 3 $4,000 0.91 orders $3,640.00 (Mermaid or per hour Trumpet) Type 4 $3,750 0.44 orders $1,650.00 (Sparkly per hour Gown) Based on the profit potential, Type 2 (Tea or Column) has the largest profit per gown, followed by Type 3 (Mermaid or Trumpet), Type 1 (Ball or A-Line), and Type 4 (Sparkly Gown). Type 2 has the biggest daily profit potential because to its high profit per gown and significant effective hourly capacity, which allows for greater production. Type 4 (Sparkly Gown) has the lowest daily profit potential, owing to its lower effective hourly capacity. When optimizing the manufacturing mix to maximum profitability, it is critical to consider both profit per gown and production capacity. Challenges and Recommendations Bridgit Custom Gowns faces a set of multifaceted challenges that require careful consideration and strategic solutions. One of the primary challenges lies in the realm of fabric shortages, particularly in the case of essential fabrics such as Crape, Organza, and Chiffon. This scarcity of key materials directly affects the store's ability to fulfill customer orders promptly. The quantitative analysis, as outlined in the Fabric Inventory Analysis, demonstrates that the store's daily fabric usage surpasses the available inventory for these critical fabrics. As a result, this imbalance can lead to delays and, subsequently, customer dissatisfaction. Such fabric shortages have the potential to tarnish the store's reputation and jeopardize customer relationships, as delays in order fulfillment may negatively impact customers' experiences. Another significant challenge revolves around the optimization of gown production. Striking a balance between various gown types to maximize profit while considering available resources and customer demand is a complex endeavor. The Profit Analysis reveals that Type 2

(Tea or Column) gowns exhibit the highest daily profit potential, whereas Type 3 (Mermaid or Trumpet) gowns offer a higher profit per gown. This dichotomy necessitates a meticulous approach to production to ensure optimal profitability. Failing to produce the most profitable gown types efficiently may lead to missed revenue opportunities and reduced overall profit. Furthermore, the effective management of sparkly gown orders presents a distinctive challenge. These gowns, while highly sought after, possess a lower effective hourly capacity, meaning that their production rate is limited. It is imperative to address this challenge meticulously to prevent potential delays and quality issues that could arise due to the intricacies associated with sparkly gown production. Finally, effective customer communication and expectation management are significant challenges. It is critical to communicate clearly and quickly with clients about possible delays caused by fabric shortages. When supply falls short of demand, unhappy customers may complain and seek refunds. As such, failing to effectively communicate these problems to customers may have significant impacts on customer satisfaction and have a long-term negative impact on the store's reputation. Recommendations Bridgit Custom Gowns should consider employing the following strategies, tailored to each challenge, in order to address the challenges discussed above. First, the store should adopt a proactive approach to address fabric shortages. Regularly monitoring fabric inventory levels and ordering fabrics well in advance can mitigate shortages (Nancy Notion, 2023). Bridgit Custom Gowns should consider using the following solutions, which are adapted to each challenge, to effectively solve the challenges. To begin, the store should take a proactive approach to dealing with fabric shortages. Fabric shortages may be avoided by regularly checking inventory levels

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and buying textiles well in advance (Nancy Notion, 2023). Prioritizing high-profit gown styles that use fewer limited materials would enhance resource usage and avoid delays. This strategy assures that the store can retain client happiness, boosting its reputation for dependability and exceptional customer service. In order to maximize gown manufacturing, the store should make purposeful changes to the production mix. It is critical to prioritize gown kinds with the biggest daily earning potential, such as Type 2 (Tea or Column). Continuous monitoring of client demand is essential for adapting production (Deskera, 2023). The store may generate higher daily earnings and improved resource usage by adjusting the production mix depending on profitability, eventually leading to enhanced customer satisfaction and repeat business. The challenge of processing dazzling gown orders may be overcome by improving processes and cross-training employees. Process improvements will increase the efficiency of glittering gown manufacturing, increasing their effective hourly capacity and decreasing the chance of delays (NetSuite.com, 2022). This method guarantees that orders for dazzling gowns are handled with care and accuracy, ensuring quality and customer satisfaction for these one-of- a-kind and delicate orders. Developing a clear communication mechanism is also critical for managing consumer expectations around future fabric shortages. Offering alternatives or incentives to consumers can help alleviate unhappiness and maintain the store's image. Effective communication may considerably minimize the amount of customer complaints and the need for refunds, allowing the store to keep more of its profits. This open approach demonstrates the store's dedication to client pleasure, especially under difficult circumstances.

Conclusion In conclusion, Bridgit Custom Gowns has significant challenges in the areas of fabric shortages, gown manufacturing optimization, handling sparkling gown orders, and effective client communication. Customers will be more happy, and the store's reputation will improve, if the store's fabric supply is better handled, its production is improved, and the efficiency with which dazzling gowns are manufactured is enhanced. The store's earnings and reputation are strongly reliant on open lines of communication and careful management of consumer expectations.

References Deskera. (2023, May 22). Why Demand Forecasting is Critical for Effective Supply Chain Management in Manufacturing. Deskera Blog. https://www.deskera.com/blog/demand- forecasting-supply-chain/#:~:text=By%?20continuously%20monitoring%20demand %?20and Nancy Notion. (2023, October 23). Managing Your Fabric Inventory: Tips for Keeping Track of Materials - Nancy’s Notions. Nancysnotions.com. https://nancysnotions.com/managing- your-fabric-inventory-tips-for-keeping-track-of-materials/ NetSuite.com. (2022, July 7). 17 Steps to Improve Operational Efficiency. Oracle NetSuite. https://www.netsuite.com/portal/resource/articles/financial-management/steps-improve- operational-efficiency.shtml Shields, K. (2021). Chapter 3: Managing a Customer Service Team. Ecampusontario.pressbooks.pub, 3(5). https://ecampusontario.pressbooks.pub/customercentricstrategy/chapter/chapter-3- managing-a-customer-service-team/

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