BSBTEC403 - A2 Munkhzul Batbold

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Greenwich English College *

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MISC

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Nov 24, 2024

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BSBTEC403 Apply digital solutions to work processes Assessment Task 2 Project Portfolio BSB40120 Certificate IV in Business 1 Z:\++ Course Materials\BSB40120 Certificate IV in Business\Course Units\BSBTEC403 Apply digital solutions to work processes\ Assessment Tools\Assessment 2021\Assessment Task 1 Portfolio V01_09/2021.docx
ASSESSMENT TASK 2 COVER SHEET Please ensure this form is fully completed prior to submitting. This page should be on the front of your assessment and needs to be easily accessible. Student Number: Student Name: Munkhzul Batbold Course BSB40120 Certificate IV in Business Subject: BSBTEC403 Apply digital solutions to work processes STUDENT DECLARATION I hereby certify that: This assessment task is my own work based on my personal study/research and not the work of another student and/or source. I have acknowledged all material and sources used to prepare this assessment task. I have not plagiarised or copied any part of this assessment task from the work of any other student or source either. ( I know the penalties for plagiarism include $200 re- assessment fee) This assessment task has not previously been submitted. I am aware of the requirements set by my Trainer & Assessor. I have retained a copy of this assessment task for my own records. I have completed all my assessments, tasks & activities (on Moodle®) successfully. Student’s Signature Munkhzul Batbold Date 09/12/2023 2 Z:\++ Course Materials\BSB40120 Certificate IV in Business\Course Units\BSBTEC403 Apply digital solutions to work processes\ Assessment Tools\Assessment 2021\Assessment Task 1 Portfolio V01_09/2021.docx Must Sign
Student instructions This assessment must be based on where you work (or have worked most recently). This Assessment is designed to test the knowledge that you have acquired throughout the unit. Use the following tips to help you answer the questions: Read each question carefully. Check with your trainer or assessor if you are not sure what the question is asking. HINT: Use these questions as subheadings to create a business style report to answer your assessment Your response to each question should aim to provide enough information to answer the question. In most cases, this can be done with just a few paragraphs. Don’t forget to refer to attachments under the heading (question) applicable, e.g. ‘See attached email’. Important: Your assessment must contain this coversheet and your own coversheet (for your “report”) Your answers & assessment submission must be professional in style (Business), content and format. Maximum font size 11 points: Font Arial or Times New Roman; single spacing; clear paragraphs with appropriate punctuation, spellchecking and final submission will need to be proof-read. (i.e., few missing words or typos) In particular: Use clear, non-discriminatory language use business-like language Avoid the use of jargon Write clearly using plain English Consider your target audience Ensure that your responses meet the needs of the target audience (in this case your trainer or assessor). All of your work must be original. Written answer question guidance The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected. Note that the following guidance is the minimum level of response required. /var/filecabinet/temp/converter_assets/11/89/11896538de872c1d386a726d310abbd6bc4a3260.docx 3
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Analyse: when a question asks you to analyse something, you should do so in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long. Compare: when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long. Contrast: when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long. Describe: when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long. Discuss: when a question asks you to discuss something, you are required to point out important issues or features and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long. Evaluate: when a question asks you to evaluate something, you should put forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long. Examine: when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long. Explain: when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long. Identify: when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long. List: when a question asks you to list something, this means that you are asked to briefly state information in a list format. Outline: when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long. Summarise: when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long. /var/filecabinet/temp/converter_assets/11/89/11896538de872c1d386a726d310abbd6bc4a3260.docx 4
To achieve competency for this unit: All assessment activities in this unit must be successfully completed. The student must achieve a SATISFACTORY result in all the assessment activities in this unit to be deemed COMPENTENT. Students must perform to the standard as expressed by the competency standards of the CUA Training Package. Reasonable Adjustment: Reasonable adjustment is any approved modification or allowance made in assessment to accommodate a disability related function. Reasonable adjustment allows a learner with a disability to participate equitably in assessment procedures and demonstrate required skills and knowledge. Adjustment could be made in the physical environment, the assessment strategies or using assistive technology. Any adjustments made to the assessment must preserve the integrity of the assessment outcome. Ensure that you: comply with the due date for assessment which your assessor will provide adhere with your RTO’s submission guidelines answer all questions completely and correctly submit work, which is original and, where necessary, properly referenced submit a completed cover sheet with your work avoid sharing your answers with other students. /var/filecabinet/temp/converter_assets/11/89/11896538de872c1d386a726d310abbd6bc4a3260.docx 5
Marking and Criteria guide: Assessor and student must read this carefully before assessment. - All parts of the assessment must be completed successfully in accordance with the guidance provided in the Marking guide for the student to achieve competence in this unit. - Students & assessors must note that professionally critical aspects/concepts must be included (e.g., knowledge questions). - All parts (criteria) in the marking guide must be completed successfully for the student to achieve competence in this unit. EDUCATOR to complete. Assessment Task 2.1 – Use Digital Workplace Information Observation/Assessment Satisfactory / Not Satisfactory Comments 1. The student has included details of 2 team members. Assessment Task 2.2 – Work Process 1 2. The student has detailed the workplace process you have identified as needing to be implemented or improved. 3. The student has answered the question as to how does the process currently work? 4. The student has answered the question as to what needs to be improved? 5. The student has answered the question as to what are the current intellectual property risks associated with this process? 6. The student has answered the question as to what policies and procedures need to be considered when deciding on a solution? /var/filecabinet/temp/converter_assets/11/89/11896538de872c1d386a726d310abbd6bc4a3260.docx 6
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Assessment Task 2.2 – Work Process 1 7. The student has included compliance with intellectual property legislation and regulations in your response. 8. The student has answered the question as to explained how this impacts your choices and decisions on technology or software options 9. The student has identified the two most suitable options that could improve this process. 10. The student has chosen the preferred option and explain why you have selected this one. Assessment Task 2.3 – Action Plan 1 11. The student has completed the action plan which includes the strategies, actions and timeframes. Assessment Task 2.4 – Work Process 2 12. The student has detailed the workplace process you have identified as needing to be implemented or improved. 13. The student has answered the question as to how does the process currently work? 14. The student has answered the question as to what needs to be improved? /var/filecabinet/temp/converter_assets/11/89/11896538de872c1d386a726d310abbd6bc4a3260.docx 7
15. The student has answered the question as to what are the current intellectual property risks associated with this process? /var/filecabinet/temp/converter_assets/11/89/11896538de872c1d386a726d310abbd6bc4a3260.docx 8
Assessment Task 2.4 – Work Process 2 16. The student has answered the question as to what policies and procedures need to be considered when deciding on a solution? 17. The student has included compliance with intellectual property legislation and regulations in your response. 18. The student has answered the question as to explained how this impacts your choices and decisions on technology or software options 19. The student has identified the two most suitable options that could improve this process. Assessment Task 2.5 – Action Plan 2 20. The student has completed the action plan which includes the strategies, actions and timeframes. /var/filecabinet/temp/converter_assets/11/89/11896538de872c1d386a726d310abbd6bc4a3260.docx 9
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Assessor Declaration: First Attempt Second Attempt Third Attempt Assessor name Assessor signature Date Assessment outcome: SATISFACTORY NOT SATISFACTORY Resubmission NO YES Date Resubmission must be handled in by: Feedback: Student result response My performance in this assessment task has been discussed and explained to me. The feedback that my educator provided to me will assist me to resubmit my assessment. Student signature Date /var/filecabinet/temp/converter_assets/11/89/11896538de872c1d386a726d310abbd6bc4a3260.docx 10
Assessment Requirements This assessment requires you to implement two digital solutions in the work processes of an organisation or a work area. You will do this based on the assumption that you are the team leader of: a community or volunteer group that you are involved in. a workplace you are currently employed at. your student group at the college you are studying at. Plan to integrate digital solutions into work processes - Based on the information you researched in Assessment Task 1 of your Project Portfolio, you are now required to assume that you are the team leader of a group or work area This can be any group or work area that requires communication between people and workplace processes to be used For example; A community or volunteer group that you are involve din A workplace you are currently employed at Your college you are studying at Required Files; Simulation Pack Self Study Guide Learner Guide /var/filecabinet/temp/converter_assets/11/89/11896538de872c1d386a726d310abbd6bc4a3260.docx 11
Activity 2.1– Integrated Digital Solutions Review the files required in order for you to complete these questions. 1. Organisation, group or work area you are basing this project on. Expedia Group 2. Details of your two team members (can be 2 other students). Customer service team: Customer service teams’ focus on providing the best possible CX before and after a customer purchases a product. They also specialize in customer retention and solve complex issues that frustrate customers. The customer service team is the face of the organization and the frontline when customers require assistance. Information and technology team: IT teams are the stewards of the company's portfolio of technology investments. Not only are they responsible that systems are operating properly to keep the business running, but also manage the total cost of ownership of IT systems and make technology-lifecycle decisions. Activity 2.2 – Work Process 1 3. Detail the workplace process you have identified as needing to be implemented or improved. Organisation produces IP in the form of copyrighted material or wishes to protect trade secrets. Team develops IP but needs to avoid infringing on the copyrighted material of others. 4. How does the process currently work? It's critical to ensure that security is maintained. Choose a strong trademark and register it as soon as possible to make it easier to defend in court if necessary. 5. What needs to be improved? In addition, the trademark should be updated on a regular basis, used consistently, and registered. In addition, we should keep an eye out for new products and businesses. On their trademarks, they also utilize images and text. 6. What are the current intellectual property risks associated with this process? Current intellectual property risks Copyright of trade mark Hacking, malware, and viruses are all threats to IT systems. 7. What policies and procedures need to be considered when deciding on a solution? Policies and procedures All staff will receive a username and password for accessing the computer system. All of the electronic, information, and technology resources provided by the workplace are for the workplace use only and are only to be used for the purpose of performing authorised business activities. /var/filecabinet/temp/converter_assets/11/89/11896538de872c1d386a726d310abbd6bc4a3260.docx 12
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All emails sent by an individual representing the company, should be treated in the same way as written correspondence. All outgoing emails must include salutations and the staff member’s signature. The workplace has the right to read, monitor, track, record, copy or delete the contents of a staff member’s mailbox at its discretion. The workplace may be liable for what staff writer in email messages. Commercially confidential information may not be transmitted to competitors, affiliates, other organisations and external entities or persons of the workplace and its clients. Staff must store files as they are created and/or adjusted on the file server in the folder relevant to the area that it relates to. Staffs are not permitted to connect their personal computers, mobile phones, tablets or other devices to the work network. If a staff member becomes aware of email or internet misuse, they should report it immediately to senior management for investigation. 8. Include compliance with intellectual property legislation and regulations in your response. The inadvertent or malicious exfiltration of sensitive or secret information is one possible effect of a successful cyber-attack (i.e., personally identifiable information). Legal can help assess the severity of the information disclosure, the impact it has on partners, customers, and/or investors, and determine if (when required) notification of the data exposure must be distributed in collaboration with other teams within the organization (i.e., privacy, public, and corporate affairs). 9. Identify the two most suitable options that could improve this process. Include information on: why these two options are fit for the purpose of improving the process. how these solutions are more innovative than the process currently being used. issues or considerations for using these particular technologies or applications Option 1 Trademarks Trademarks can protect words, phrases, symbols, and logos that identify one's goods or services. A trademark registration can last forever, as long as it's continued to be used in business, and is renewed every 10 years. This makes the trademark one of the most crucial IP protections for businesses. A business' intellectual property makes sure the business is reliably recognizable for patrons. This means that you won't be able to trademark a logo that is similar to one of your competitors if it could cause confusion among consumers. Option 2 Copyright Copyrights protect written and artistic works for the lifetime of the creator, plus 70 years. These creative works are the tangible representation of the creator's original ideas, since ideas themselves can't be protected. Copyrights can protect manuscripts, novels, song lyrics, paintings, photographs, sound recordings, and more. A copyright exists the moment the author creates the original work, but registration provides copyright owners with exclusive and enhanced rights. It can help enforce their rights against infringement through litigation and allows owners to seek monetary damages and attorneys’ fees if there is a lawsuit. /var/filecabinet/temp/converter_assets/11/89/11896538de872c1d386a726d310abbd6bc4a3260.docx 13
10. Now that you have reviewed the options, choose your preferred option and explain why you have selected this one. Trademarks Trademarking is an important step for protecting your brand identity. It will stop competitors from poaching your customers by imitating your brand. It can also offer you some protection if those copycats do something reputation-damaging. Activity 2.3 – Action Plan 1 Provide a plan for how you will implement your preferred option. Include details of: software that needs to be installed procedures that need to be developed outlining: o the digital media protocols and conventions that need to be followed including storage and retrieval of information o software licencing requirements and intellectual property considerations training and support needed for team members – include details of strategies you will use timeframes for doing this Strategies (what) Actions (how) Time Frames (when) Install software Getting the software 7 days The digital media protocols and conventions that need to be followed Set the solutions and objectives. 7 days Software licencing requirements and intellectual property considerations Plan ahead of time and determine who will be in charge of what. 7 days Provide training on digital applications Staff should get training in the most effective and relevant way possible. Provide time frame to be use A training session A training session Monitoring 15 days 15 days 30 days Activity 2.4 – Work Process 2 11. Detail the workplace process you have identified as needing to be implemented or improved. /var/filecabinet/temp/converter_assets/11/89/11896538de872c1d386a726d310abbd6bc4a3260.docx 14
Management of documents: The ideal approach to handle data is to use a cloud-based document management solution. Apart from data management, they also serve other uses. Employees can use them as adaptable learning platforms to get the information they need in the order they need it. These platforms' powerful search tools have made it simple to find any file across the business. Employees may collaborate on any type of data. Document management systems have progressed to become sophisticated tools with analytics capabilities for all structured data. 12. How does the process currently work? Collaboration and communication are essential: Apart from allowing employees to communicate news and other pertinent information, it can also be a useful tool for analyzing team and individual participation in the digital workplace. Workplace social networks that are thoughtfully built can also help reduce distractions by providing algorithm-based appropriate posts. Understanding and appreciating digital abilities and boundaries can help people cultivate a healthy digital culture. Chatbots are becoming more prevalent in both internal and external environments. They can be simple algorithm- based replies or sophisticated AI-based algorithms with a broader range of language and conversation understanding capabilities. 13. What needs to be improved? Improved Improved productivity and efficiency Improved employee satisfaction Improved customer experience value Insurance 14. What are the current intellectual property risks associated with this process? Intellectual property risks Coverage for intellectual property infringement Intellectual property enforcement coverage Intellectual property representations and warranties Intellectual property 15. What policies and procedures need to be considered when deciding on a solution? 16. Include compliance with intellectual property legislation and regulations in your response. 17. Explain how this impacts your choices and decisions on technology or software options. Disseminate new and updated documents to employees Give employees access to mission critical info from any device Assign E-signatures to custom groups of employees Track who has received and signed documents Auto-remind employees of documents pending signature Create and track custom tests and attach them to policies 18. Identify the two most suitable options Option 1 Patents Limited-duration protection can be used to protect /var/filecabinet/temp/converter_assets/11/89/11896538de872c1d386a726d310abbd6bc4a3260.docx 15
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that could improve this process. Include information on: why these two options are fit for the purpose of improving the process. how these solutions are more innovative than the process currently being used. issues or considerations for using these particular technologies or applications innovative, nonobvious, and useful inventions (or discoveries), such as a novel process, the machine, article of manufacture, or composition of matter. When a property owner owns a patent, others are legally prohibited from selling, manufacturing, or utilising the product. Option 2 Trade secrets Trade secrets are confidential information that is valuable to a company because it gives it a competitive advantage in its market. If a corporation acquires a trade secret, it may cause harm to the original owner. Recipes for various foods and beverages innovative innovations, software, processes, and even various marketing methods are examples of trade secrets. Others cannot replicate or steal an idea if a person or company has trade secret protection. Businesses must actively conduct in a manner that reveals their willingness to safeguard information to establish it as a "trade secret" and to receive the legal protections associated with trade secrets. Trade secrets are protected even if they are not officially registered; nonetheless, a trade secret owner whose rights have been violated–for example, if someone steals their trade secret–can ask a court to take action against that person and prevent them from utilising the trade secret. 19. Now that you have reviewed the options, choose your preferred option and explain why you have selected this one. Patents A patent gives you the right to stop others from copying, manufacturing, selling or importing your invention without your permission. See protecting intellectual property. You get protection for a pre-determined period, allowing you to keep competitors at bay. You can then use your invention yourself. Activity 2.5 – Action Plan 1 Provide a plan for how you will implement your preferred option. Include details of: /var/filecabinet/temp/converter_assets/11/89/11896538de872c1d386a726d310abbd6bc4a3260.docx 16
software that needs to be installed procedures that need to be developed outlining: o the digital media protocols and conventions that need to be followed including storage and retrieval of information o software licencing requirements and intellectual property considerations training and support needed for team members – include details of strategies you will use timeframes for doing this Strategies (what) Actions (how) Time Frames (when) Install software Getting the software 7 days The digital media protocols and conventions that need to be followed Set the solutions and objectives. 7 days Software licencing requirements and intellectual property considerations Plan ahead of time and determine who will be in charge of what. 7 days Provide training on digital applications Staff should get training in the most effective and relevant way possible. Provide time frame to be use A training session A training session Monitoring 15 days 15 days 30 days /var/filecabinet/temp/converter_assets/11/89/11896538de872c1d386a726d310abbd6bc4a3260.docx 17