3. Project final

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Institute of Business Administration, Karachi (Main Campus) *

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Nov 24, 2024

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Enhance College of Technology Enhance College Pty Ltd ABN: 821 6587 1572 RTO: 41531 CRICOS: 03587K Phone: 07 3895 8393 email: info@enhance.edu.au SITXHRM008 Assessment 3. Project Student Name Student ID Number Unit Start Date Unit End Date This cover sheet is to be completed by the student and assessor and used as a record to determine student competency in this assessment task The assessment process and tasks were fully explained. Yes / No I am aware of which evidence will be collected and how. Yes / No I am aware of my right to appeal an assessment decision. Yes / No I am aware that I can locate the Enhance Complaints and Appeals Policy and Procedure on their website at http://enhance.edu.au/download/ Yes / No I have discussed any additional educational support or reasonable adjustments I require in order to undertake this assessment with the Student Support Services Officer and Trainer / Assessor, (if applicable). e.g. Student Handbook and Access and Equity Policy http://enhance.edu.au/download/ Yes / No I have access to all required resources? Yes / No Cheating & Plagiarism Declaration Student Declaration: In accordance with the RTO ’s Plagiarism Policy, I hereby acknowledge by signing this declaration that I have not cheated or plagiarised any work regarding the assessment tasks undertaken in this unit of competency except where the work has been correctly acknowledged. I verify that the work completed is my own and that I was adequately informed of the assessment process prior to commencing this assessment task. NOTE: Student must sign this prior to submitting their assessments to the assessor Signature Date: Assessment Results Satisfactory or Not Yet Satisfactory (Please circle the assessment result for this task) This assessment: First Attempt 2nd Attempt Extension – Date : Feedback to Student - Please provide general feedback on the student’s performance Assessor Declaratio n: - I verify that I have adequately explained and negotiated the Unit: SITXHRM008 – Roster staff Document Version: 1 .0 May23 1

Enhance College of Technology Enhance College Pty Ltd ABN: 821 6587 1572 RTO: 41531 CRICOS: 03587K Phone: 07 3895 8393 email: info@enhance.edu.au assessmen t tasks with the student prior to commencin g assessmen t. Assesso r’s Name: Ass ess or Sig nat ure D at e Stu den t Sig nat ure D at e Unit: SITXHRM008 – Roster staff Document Version: 1 .0 May23 2

Enhance College of Technology Enhance College Pty Ltd ABN: 821 6587 1572 RTO: 41531 CRICOS: 03587K Phone: 07 3895 8393 email: info@enhance.edu.au Student Guide for Assessment Instructions Instructions to include, but not limited to: 1. Student will be assessed in a classroom environment. 2. Ensure the student is aware of the assessment requirements at the commencement of the unit. 3. The students are required to work alone to answer all the questions. 4. The questions are aimed at testing the student’s knowledge and skills of roster staff. 5. To complete this assessment, the student will need to answer all the questions in this assessment. The student answers should be recorded in the student assessment question booklet. 6. After the student has successfully completed the written project assessment, they must present it to the Trainer/Assessor for correction. 7. The student will receive up to two (2) attempts at this assessment task. Should the 1 st attempt be Not Yet Satisfactory (NYS), the Trainer/Assessor will provide feedback and will arrange a date for the student 2 nd attempt. If the student 2 nd attempt is Not Yet Satisfactory (NYS), or the student fail to attend of date scheduled for the 2 nd attempt, the student will receive an overall unsatisfactory result for this assessment task unless provides extension. 8. In special circumstances this written project assessment may be delivered as an oral assessment in which the assessor shall mark the assessment and identify the assessment was presented orally Task/s to be assessed This assessment contains 2 PARTS – PART A and B. PART A – include tasks and learners are required to establish a roster based on provided criteria, access the Fair Work website and determine the award rates, establish overtime as applicable at the correct award rates, and calculate the wages for each staff member. Further, you are required to establish the total wage bill for the working week. PART B – include tasks and learners are required to troubleshoot a short notice staff incident which does require you to investigate and find a solution for replacement of staff, determine the associated impact on budget and the legal aspects to be considered based on the legislative provisions for shifts, breaks, overtime etc. on the Fair Work website. Unit: SITXHRM008 – Roster staff Document Version: 1 .0 May23 3

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Enhance College of Technology Enhance College Pty Ltd ABN: 821 6587 1572 RTO: 41531 CRICOS: 03587K Phone: 07 3895 8393 email: info@enhance.edu.au Time allowed On average, the Assessment should take 6-10 hours to complete. Location Assessment will be completed in a classroom under the supervision of a trainer/assessor. Decision making rules To receive a ‘satisfactory’ outcome for this assessment students must successfully answer all questions. If a student achieves less than 100%, they can reattempt the assessment after further study has taken place.  sources of information on awards and other industrial provisions  industrial agreements and other considerations which impact the preparation of staffing rosters:  single or multiple awards and enterprise agreements  award provisions for:  leave  mandated breaks between shifts  maximum allowed shift hours  standard, overtime and penalty pay rates  overall number of hours allocated to different staff members  use of:  contractors and consideration of fees  permanent or casual staff  key elements of applicable awards and enterprise agreements:  leave provisions  mandated breaks between shifts  maximum allowed shift hours  standard, overtime and penalty pay rates  organisational human resource policies and procedures which impact the preparation of staffing rosters:  sociocultural-friendly organisational initiatives  family-friendly workplace initiatives  provisions for leave:  carers  compassionate reasons  illness or injury  jury service  long service  maternity or paternity Unit: SITXHRM008 – Roster staff Document Version: 1 .0 May23 4

Enhance College of Technology Enhance College Pty Ltd ABN: 821 6587 1572 RTO: 41531 CRICOS: 03587K Phone: 07 3895 8393 email: info@enhance.edu.au  rehabilitation of injured workers  study  recreation  social, cultural and skills mix of the team to be rostered  operational requirements of the business activity, department or event subject to rostering  role of rosters and their importance in controlling staff costs  wage budget for the business activity, department or event subject to rostering  system capabilities and functions of rostering software programs  different formats for and inclusions of staff rosters  processes for modifying rosters  methods used to communicate rosters, including both electronic and paper-based. Performanc e Observatio n Criteria for Assessmen t Task The assessment methods must be by direct observation of tasks on required skills and knowledge to ensure correct interpretation and application. Your Assessor will observe you on the following observations:  prepare staff rosters that meet diverse operational requirements across three different roster periods  ensure the following when preparing the above staff rosters:  sufficient staff to ensure the delivery of required services within wage budget constraints  appropriate skills mix of the team  modifications are incorporated where required  compliance with industrial provisions and organisational policies and procedures  completion of rosters within commercial and staff time constraints. Assessment conditions Skills must be demonstrated in an operational business environment where customers are served. This can be:  an industry workplace; or  a simulated industry environment set up for the purposes of assessment. Resources required The following equipment will be made available to students:  Simulated or workplace documentation and resources  Office equipment, materials and software packages (such as laptops, WiFi, Microsoft Suite)  Tasks to examine or real workplace situations to analyze  an industry workplace  a simulated industry environment. Unit: SITXHRM008 – Roster staff Document Version: 1 .0 May23 5

Enhance College of Technology Enhance College Pty Ltd ABN: 821 6587 1572 RTO: 41531 CRICOS: 03587K Phone: 07 3895 8393 email: info@enhance.edu.au  Spreadsheet template  Internet  Link: http://www.fwc.gov.au/documents/modern_awards/award/ma000009/default.htm  https:// www.fairwork.gov.au/employee-entitlements/hours-of-work-breaks-and- rosters/rosters Assessment must ensure access to:  computers, printers and rostering software programs  records of shift time and where relevant electronic equipment used by staff to log commencement and completion time of rostered duties  applicable industrial awards and enterprise agreements  operational information about the business activity, department or event subject to rostering  information about the social, cultural and skills mix of a team subject to rostering.  Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors. Results/Re- assessment  Your Assessor will grade as either S – Satisfactory or NYS – Not Yet Satisfactory for the assessment. In all cases your Assessor will provide you with feedback.  Only when all assessment tasks have been graded as S – Satisfactory you will be deemed C – Competent in the final result of the unit of competency; if you do not satisfactorily complete all the assessment tasks you will be deemed NYC – Not Yet Competent.  If the evidence is graded as NYS – Not Yet Satisfactory you will be required to re-submit the evidence. In this case, you will be provided with clear and constructive feedback based on the assessment decision so that they can improve your skills / knowledge prior to reassessment.  Where a ‘NYS – Not Yet Satisfactory’ judgement is made, you will be given guidance on steps to take to improve your performance and provided the opportunity to resubmit evidence to demonstrate competence. The assessor will determine and discuss the reasons for NYS – Not Yet Satisfactory on any of the criteria and will assess you through a different method of assessment e.g. verbal/oral questioning, problem solving exercises. Unit: SITXHRM008 – Roster staff Document Version: 1 .0 May23 6

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Enhance College of Technology Enhance College Pty Ltd ABN: 821 6587 1572 RTO: 41531 CRICOS: 03587K Phone: 07 3895 8393 email: info@enhance.edu.au Reasonable Adjustment Assessor may adjust assessment conditions (as required) to suit workplace objectives provided that the integrity of the task is maintained. ASSESSMENT 3. PROJECT Assessment 3 PART A You are required to develop a roster for a given period as outlined to you by your trainer below. Once you have established the shift/rostering requirements you are required to interview each staff member and identify any special social, religious, family or other requirements to be considered for the purpose of the roster period. Where any special request have been made, document these in the table overleaf and obtain a signature for the relevant staff member to verify your communication provisions. Your roster must ensure: Unit: SITXHRM008 – Roster staff Document Version: 1 .0 May23 7

Enhance College of Technology Enhance College Pty Ltd ABN: 821 6587 1572 RTO: 41531 CRICOS: 03587K Phone: 07 3895 8393 email: info@enhance.edu.au a) Adequate skill mix supported by award/grade listed for each staff member on the roster b) Effectiveness of rostering times to keep overtime and allowances to a minimum c) All shift allowances according job roles and details provided to you (e.g. tool allowance, split shift allowance etc. as these apply) d) Provisions of meal breaks in line with legislation Roster Period 1 Simulated Team Workplace Location: Department: front office Period:10 APRIAL 2019 TO 14 APRIAL 2019 Time roaster staf Staf signature Team member Name Classification Age if under 21 Special Requirement 1 mark Reservation 1. customer service 2. communication skills 3. patience 4. problem solving skills Mark :6:00 AM TO 03:00 PM 2 jerry JERRY – 3:00 PM TO 12:00 AM 1 Tom Reception 1 excellent TOM : 12:00AM communication skills TO 11:59 AM Unit: SITXHRM008 – Roster staff Document Version: 1 .0 May23 8

Enhance College of Technology Enhance College Pty Ltd ABN: 821 6587 1572 RTO: 41531 CRICOS: 03587K Phone: 07 3895 8393 email: info@enhance.edu.au 2 RONAN 2 interpersonal skills 3 CUSTOMER SERVICE 4 4 organisation skills Ronan ;12:00 pm to 11:59PM 1 Jordan 2 Hugo Information desk 1 effective written and verbal communication 2 excellent interpersonal skills 3speak multiple language 4 computer literacy Jordan -6:00am to 3:00 pm Hugo- 03:00 pm to 12:00 1 Sam 2 Devin cashier 1 math skills 2 excellent interpersonal communication skills 3speak multiple language Sam – 12:00 am to 11:59 am Devin – 12:00pm to 11:59 1 Shelly concierge 1 2 3 4 clerical knowledge customer service verbal and written communication Time planning Shelly – 10 :00 am to 09:59 am 2 Marco Marco :10:00 pm to 9:59 am 1 Darren Travel desk 1 excellent customer service skills 2 telephone manner Darren – 7:00 am to 3:00 pm Unit: SITXHRM008 – Roster staff Document Version: 1 .0 May23 9

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Enhance College of Technology Enhance College Pty Ltd ABN: 821 6587 1572 RTO: 41531 CRICOS: 03587K Phone: 07 3895 8393 email: info@enhance.edu.au 3 strong communication and sales skills 4 qualities of a travel agent 2 Steffen Steffen – 3:00 pm to 10:00 pm Unit: SITXHRM008 – Roster staff Document Version: 1 .0 May23 10

Enhance College of Technology Enhance College Pty Ltd ABN: 821 6587 1572 RTO: 41531 CRICOS: 03587K Phone: 07 3895 8393 email: info@enhance.edu.au 5 strong geography skills 1 Scott 2 Antonio 3 Diego Telephone operator 1 computer skills 2 strong communication and sales skills 3 telephone manner 4 excellent customer service skills Scott – 12:00 am to 8:00 am Antonio :8:00 am to 4:00 pm Diego – 4:00 PM TO 11:59 pm 1 Margaret 2Brayden bell desk 1 moving luggage 2 valeting cars 3 Calling cabs 4 open front Margaret – 8:00 am to 8:pm Brayden - 8:00pm to 8:00am 9 10 11 Unit: SITXHRM008 – Roster staff Document Version: 1 .0 May23 11

Enhance College of Technology Enhance College Pty Ltd ABN: 821 6587 1572 RTO: 41531 CRICOS: 03587K Phone: 07 3895 8393 email: info@enhance.edu.au PART A Marking Criteria SITXHRM002 Roster staf Criteria S NYS S NYS Comments Develop staf rosters The individual requirements of staff members are identified Each staff member is reflected in the roster The award levels are identified correctly The skill level mix rostered is adequate according to the award level descriptions in the award Not adequate – Reason 1. 2. 3. The hours rostered for each staff do not exceed 38 per week The meal breaks provided are adequate Special requirements from staff are reflected in the roster The shift allowances are calculated correctly for week days The shift allowances are calculated correctly for week nights The correct rates are calculated for Saturdays The correct rates are calculated for Sundays The correct rates are calculated for Public Hols where relevant Where overtime is rostered, the award provisions are identified Overtime is calculated correctly The roster reflects a realistic system based on the given operational aspects – Specify e.g. 5 staff kitchen preparing Bistro style food for 120 lunches + 170 dinners during weekdays Unit: SITXHRM008 – Roster staff Document Version: 1 .0 May23 12

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Enhance College of Technology Enhance College Pty Ltd ABN: 821 6587 1572 RTO: 41531 CRICOS: 03587K Phone: 07 3895 8393 email: info@enhance.edu.au Present and communicate staf rosters The roster is presented in a clear manner The roster clearly shows the time/period Evidence for distributing roster is provided: 2 required Method 1: SMS/MMS Method 2: Written copy/email Unit: SITXHRM008 – Roster staff Document Version: 1 .0 May23 13

Enhance College of Technology Enhance College Pty Ltd ABN: 821 6587 1572 RTO: 41531 CRICOS: 03587K Phone: 07 3895 8393 email: info@enhance.edu.au Method 3: Noticeboard and staff alert Evaluate rosters Refer to Evaluation in Roster 2 and inclusions Feedback Unit: SITXHRM008 – Roster staff Document Version: 1 .0 May23 14

Enhance College of Technology Enhance College Pty Ltd ABN: 821 6587 1572 RTO: 41531 CRICOS: 03587K Phone: 07 3895 8393 email: info@enhance.edu.au PART B You are required to develop another roster for a given period as outlined to you by your trainer below. If this is concurrent with the roster developed in Part A, identify 5 options for economical approaches e.g. combining workplace tasks ; staggering start and finish times or similar. Your colleagues have told you that the roster during period 1 was insufficient in terms of staff mix and numbers to handle Friday and Saturday nights due to the high frequency and variance of different meals ordered If you work in a different department apply this issue in that area). Reflect this in your next roster by including 1 additional level 1 or 2 and 1 additional staff at level 3 during the evening service (or e.g. check out/reception – during the morning shift). Once you have established the shift/rostering requirements you are required to interview each staff member and identify any special social, religious, family or other requirements to be considered for the purpose of the roster period. Where any special request have been made, document these in the table overleaf and obtain a signature for the relevant staff member to verify your communication provisions. Your roster must ensure: a) Adequate skill mix supported by award/grade listed for each staff member on the roster b) Effectiveness of rostering times to keep overtime and allowances to a minimum c) All shift allowances according job roles and details provided to you (e.g. tool allowance, split shift allowance etc. as these apply) d) Provisions of meal breaks in line with legislation Roster Period 2 Unit: SITXHRM008 – Roster staff Document Version: 1 .0 May23 15

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Enhance College of Technology Enhance College Pty Ltd ABN: 821 6587 1572 RTO: 41531 CRICOS: 03587K Phone: 07 3895 8393 email: info@enhance.edu.au Simulated Team Workplace Location: Department: _front office Period:08 April 2019 to 14 April 2019 Staf Signature Team member Name Classification Age if under 21 Special Requirement 1Mark 2Jerry Reservation 1. Customer services 2. Communication skills 3. 3 patience 4. 4 problem solving skills Mark – 6:00 am to 3:00 Jerry – 3:00 pm to Unit: SITXHRM008 – Roster staff Document Version: 1 .0 May23 16

Enhance College of Technology Enhance College Pty Ltd ABN: 821 6587 1572 RTO: 41531 CRICOS: 03587K Phone: 07 3895 8393 email: info@enhance.edu.au 3 Bentlee 12:00 am Bentlee – 12:00 am to 6:00 am 1 Tom 2 Ronan Reception 1 excellent communication skills 2 interpersonal skills 3 customer service 4organisation skills Tom – 12:00 am to 11:59 am Ronan – 12:00 pm to 11:59 pm 1 Jordan 2 Hugo 3 Diem Information desk 1 effective written and verbal communication 2 excellent interpersonal skills 3 speak multiple language 4computer literacy Jordan – 6 :00 am to 3:00 pm Hugo – 3:00 pm to 12:00 am Diem – 12:00 am to 6:00 ( sat- sun) 1 Sam 2 Devin Cashier 1 math skills 2 excellent interpersonal communication skills 3 speak multiple language Sam – 12:00 am to 11:59 am Devin- 12:00 pm to 11:59pm Unit: SITXHRM008 – Roster staff Document Version: 1 .0 May23 17

Enhance College of Technology Enhance College Pty Ltd ABN: 821 6587 1572 RTO: 41531 CRICOS: 03587K Phone: 07 3895 8393 email: info@enhance.edu.au 1 Shelly 2 Marco Concierge 1 clerical knowledge 2 customer service 3 verbal and written communication 4 time planning Shelly – 10:00 am to 9 :59 pm Marco – 10:00pm to 9 :59 pm 1 Darren Travel desk 1 excellent customer service skills 2telephone manner Darren – 7:00 am to 3:00 pm Unit: SITXHRM008 – Roster staff Document Version: 1 .0 May23 18

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Enhance College of Technology Enhance College Pty Ltd ABN: 821 6587 1572 RTO: 41531 CRICOS: 03587K Phone: 07 3895 8393 email: info@enhance.edu.au 2 Steffen 3 Esma 3 strong communication and sales skills 4 qualities of a travel agent 5 strong geography skills Steffen – 3:00 pm to 10:00 pm Esma - 10:00 pm to 7:00 am ( sat- sun) 1 Scott 2 Antonio 3 Diego Telephone operator 1 computer skills 2 strong communication and sales skills 3 telephone manner 4excellent customer service skills Scott – 12:00 am to 8:00 am Antonio -8:00 am to 4:00 pm Diego 4:00 pm to 11:59 pm 1 Margaret 2 Brayden Bell desk 1moving luggage 2valeting cars 3Calling cabs 4Open front door Margaret – 8:00 am to 8:00pm Bryden :8:00 pm to 8:00am Part B -Marking Criteria SITXHRM008 Roster staff Criteria S NYS S NYS Comments Develop staff rosters The individual requirements of staff members are identified Each staff member is reflected in the roster The award levels are identified correctly The skill level mix rostered is adequate according to the award level descriptions in the award Not adequate – Reason The hours rostered for each staff do not exceed 38 per week The meal breaks provided are adequate Economical aspects have been identified and incorporated in roster 2 (Skills, combined Tasks etc): 1 2. 3. Unit: SITXHRM008 – Roster staff 19

Enhance College of Technology Enhance College Pty Ltd ABN: 821 6587 1572 RTO: 41531 CRICOS: 03587K Phone: 07 3895 8393 email: info@enhance.edu.au 4. 5. Special requirements from staff are reflected in the roster The shift allowances are calculated correctly for week days The shift allowances are calculated correctly for week nights The correct rates are calculated for Saturdays The correct rates are calculated for Sundays The correct rates are calculated for Public Hols where relevant Where overtime is rostered, the award provisions are identified Overtime is calculated correctly The roster reflects a realistic system based on the given operational aspects – Specify e.g. 5 staff kitchen preparing Bistro style food for 120 lunches + 170 dinners during weekdays Present and communicate staff rosters The roster is presented in a clear manner The roster clearly shows the time/period Evidence for distributing roster is provided: 2 required Method 1: SMS/MMS Method 2: Written copy/email Method 3: Noticeboard and staff alert Evaluate rosters The roster from period 1 was evaluated in terms of functionality Processes to modifying rosters have been followed The identified changes have been incorporated in this roster: Feedback Unit: SITXHRM008 – Roster staff 20

3. Project final

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