BSBSTR601 Student Assessment Tasks

docx

School

Imagine Education *

*We aren’t endorsed by this school

Course

BSBSUS201

Subject

Business

Date

Nov 24, 2024

Type

docx

Pages

Uploaded by ProfThunder11923

BSB60420 Advanced Diploma of Leadership and Management Student Assessment Tasks BSBSTR601 MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT Introduction 3 Assessment Task 1: Knowledge questions 6 Assessment Task 1: Checklist 10 Assessment Task 2: Project Portfolio 12 Assessment Task 2: Checklist 21 Final results record 27

Introduction The assessment tasks for BSBSTR601 Manage innovation and continuous improvement are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course. Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Business Works Student User Guide . The Student User Guide provides important information for you relating to completing assessment successfully. Assessment for this unit BSBSTR601 Manage innovation and continuous improvement describes the skills and knowledge required to sustain and develop an environment in which continuous improvement, innovation and learning are promoted and rewarded. For you to be assessed as competent, you must successfully complete two assessment tasks:  Assessment Task 1: Knowledge questions – You must answer all questions correctly.  Assessment Task 2: Project – You must work through a range of activities and complete a project portfolio. Student Assessment Agreement Make sure you read through the assessments in this booklet before you fill out and sign the agreement below. If there is anything that you are unsure of, consult your assessor prior to signing this agreement. Have you read the assessment requirements for this unit?  Yes  No Do you understand the requirements of the assessments for this unit?  Yes  No Do you agree to the way in which you are being assessed?  Yes  No Do you have any specific needs that should be considered?  Yes  No If so, explain these in the space below. Do you understand your rights to re-assessment?  Yes  No Do you understand your right to appeal the decisions made in an assessment?  Yes  No Student name Student number

Student signature Date Assessor name Assessor signature Date

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Assessment Task 1 Cover Sheet Student Declaration To be filled out and submitted with assessment responses.  I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).  I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.  I have correctly referenced all resources and reference texts throughout these assessment tasks. Student name Student ID number Student signature Date Assessor declaration  I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures. Assessor name Assessor signature Date Assessment outcome S NS DNS Resubmission Y N Feedback Student result response  My performance in this assessment task has been discussed and explained to me.  I would like to appeal this assessment decision. Student signature Date A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Assessment Task 1: Knowledge questions Information for students Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:  review the advice to students regarding answering knowledge questions in the Business Works Student User Guide  comply with the due date for assessment which your assessor will provide  adhere with your RTO’s submission guidelines  answer all questions completely and correctly  submit work which is original and, where necessary, properly referenced  submit a completed cover sheet with your work  avoid sharing your answers with other students. Assessment information Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide . Refer to the appendix for information on:  where this task should be completed  the maximum time allowed for completing this assessment task  whether or not this task is open-book. Note : You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that. Analyse – when a question asks you to analyse something, you should do so in in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long. Compare – when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long. i

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Contrast – when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long. Discuss – when a question asks you to discuss something, you are required to point out important issues or features and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long. Describe – when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long. Evaluate – when a question asks you to evaluate something, you should do so putting forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long. Examine – when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long. Explain – when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long. Identify – when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long. List – when a question asks you to list something, this means that you are asked to briefly state information in a list format. Outline – when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long.

Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long. Questions Provide answers to all of the questions below: 1. Outline two methods for conducting cost-benefit analysis. Scenario Analysis Scenario analysis is the process of estimating the expected value of a portfolio after a given change in the values of key factors take place. Decision tree A Decision Tree Analysis is a graphic representation of various alternative solutions that are available to solve a problem. 2. List three ways that knowledge management systems can be established in an organisation. 1. Intimate Company Knowledge Consider investing in a knowledge management system to get deeper insights into your business process performance. As the name implies, a knowledge management system can provide actionable, data-driven insights. For example, in human resources, it can track all hires, fires, involvement, and any other process you and your teams might have been through. For any marketing strategy to work, it is imperative to know every detail you can about your customers and everything there is to know about the market. Click To TweetConsistency in customer experience and the constant ability to improve and document processes are also critical for success.

2. Potential Recognized A central repository of easily referenceable information can be absolutely invaluable. From operations to human resource, marketing, sales, production, and more, a detailed record of activities can be streamlined and managed. There is no shortage of data, the real question is how to utilize that data to craft predictions and accurately measure potential across the board. For budgeting and scaling purposes, this can cut your workload down dramatically. 3. Marketing and Sales Alignment Efficient execution needs effective team collaboration. Whatever the task may be, it cannot be executed well without the help of a team. When a project is assigned to a particular group of employees, it is necessary for everyone to have visibility into the process. When marketing and sales are working together, these systems are an effective way of cross-team communication. Consistent information is necessary for each department within your organization to make data-based decisions. For marketing and sales to align and produce the best results, information sharing can only make things better. 3. Complete the table to identify and explain three types of continuous improvement systems/processes that can be used in an organisation. The first row has been completed as an example for you to follow. System or Process Explanation Continuous improvement plan This sets out actions to be taken into the future. 1. Ideation and Think Tanks: Initiating regular think tanks and ideation sessions can benefit your organisation. You can choose to run think tanks with an agenda in mind or at the very least, elicit the attendance of key personnel so that valuable ideas are discussed. During these sessions, you can explain how processes are currently being run to see if there are places that need to be improved and changes to be made. Often, since technology is so intertwined with most business processes, a starting point is to discuss updates and new technology solutions geared towards optimisation. For example, automation solutions are becoming increasingly necessary for businesses to remain competitive 2.Surveys and Polls: The people who work within your organisation are the most well-versed to know where improvements can be made. It’s not only important to gain feedback from customers and vendors, but important and often overlooked is employee feedback. By polling your team, you can find out their pain points and find places for improvement. As a business leader, you spend most

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

of your time on the big picture, so the smaller details that significantly affect your business’ outputs can go unnoticed without such insight 3. Monthly Training: In big businesses, especially, it is common that each employee works within a silo or “swim lane.” But, both cross-training and automation software can contribute to process improvement. For example, if you can train employees to know how to do multiple jobs, then if someone is absent because of sickness or vacation, a process remains unharmed. Another idea is to implement an automation tool within your organisation to reduce dependency on key personnel. For example, automation tools like SolveXa’s system are designed such that processes are stored within the system and can be run by virtually anyone with access. Not only is the process stored and will automatically run, but as the process runs, the system documents the steps it is taking to produce its output. 4. Complete the following table regarding creativity and innovation theories and concepts. List one creativity and one innovation theory Summarise the theory, including key concepts Mind maps A mind map is a graphical way to represent ideas and concepts. It is a visual thinking tool that helps structuring information, helping you to better analyze, comprehend, synthesize, recall and generate new ideas. Just as in every great idea, its power lies in its simplicity Disruptive innovation The theory explains the phenomenon by which an innovation transforms an existing market or sector by introducing simplicity, convenience, accessibility, and affordability where complication and high cost are the status quo. Initially, a disruptive innovation is formed in a niche market that may appear unattractive or inconsequential to industry incumbents, but eventually the new product or idea completely redefines the industry. 5. Discuss (in one or two paragraphs) three principles that are relevant to organisation learning. In your answer, identify the principles and explain what each one means as an organisational learning principle. learning. systems thinking, Systems thinking is a holistic approach to analysis that focuses on the way that a system's constituent parts interrelate and how systems work over time and within the context of larger systems.

personal mastery Personal Mastery is the process of living and working purposefully towards a vision, in alignment with one's values and in a state of constant learning about oneself and the reality in which one exists." mental models A mental model is an explanation of how something works 6. Complete the following table regarding quality management and continuous improvement theories. List one quality management and one continuous improvement theory Summarise the theory, including key concepts Total Quality management Total quality management (TQM) is the continual process of detecting and reducing or eliminating errors in manufacturing, streamlining supply chain management, improving the customer experience, and ensuring that employees are up to speed with training. Total quality management aims to hold all parties involved in the production process a Kaizen Kaizen is a Japanese term meaning "change for the better" or "continuous improvement." It is a Japanese business philosophy regarding the processes that continuously improve operations and involve all employees. Kaizen sees improvement in productivity as a gradual and methodical process. 7. Discuss three concepts associated with risk management. As part of your answer, provide an example of how each concept may relate to organisational learning. Risk Exposure Analysis: The most basic way of protecting against risk is to deal only with creditworthy counterparties. This is easier said than done! It is the responsibility of the lender to understand and evaluate the risk. Gaining this understanding can be achieved through identifying categories of risk and

then addressing the issues associated with each of these categories. One of the measures that could be adopted is risk exposure analysis. Modified Duration: Modified duration is an extension of Macaulay duration and is a useful measure of the sensitivity of a bond’s prices (the present value of the cash flows) to interest rate movements. Modified duration is a measure of the price sensitivity of a bond to interest rate movements. Convexity: The previous percentage price change calculation was not fully accurate because it did not recognize the convexity of the bond. Convexity is a measure of the amount of “whip” in the bond’s price yield curve and is so named because of the convex shape of the curve 8. Explain how to conduct a gap analysis of an organisational system. In larger organizations, the gap analysis process generally falls under the purview of business analysts, project managers, process improvement teams or management. But with a little training, and a well-designed template, anyone can work through the process. Some organizations may already have a process outlined that you can follow. However, the basic steps for performing a gap analysis are explained below 1. Identify the area to be analyzed and identify the goals to be accomplished . For example, you may want to figure out why your factory is not meeting its output target. The goal will be to discover the causes that contributed to targets not being met, and recommend how to remove the causes. 2. Establish the ideal future state . If everything worked according to plan, where would you be? 3. Analyze the current state . What causes contributed to the targets being missed? For example, were the workers not trained well enough? Was the production floor short-staffed? Were required materials consistnelty available? Did the layout of the production floor slow things down?

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

4. Compare the current state with the ideal state . How far from the target was actual production? For example, did you expect to produce 1,000 units per hour, but only managed to produce 800 units per hour? 5. Describe the gap and quantify the difference . In the unit production example (described in step 4), there would be a 20 percent shortfall. After researching the potential causes, outline the contribution of each to the gap. In this example, we may find that insufficient training caused 5 percent of the gap, staffing problems caused 7 percent, material shortages caused 2 percent, and inefficient layout of the factory floor caused 14 percent. Companies can use other ratings systems to quantify the difference that can be as basic as simple terminology like good, fair, and poor, to something more detailed like a 1-50 scale. 6. Summarize the recommendations and create plan to bridge the gaps. Decide what needs to be changed and determine what steps need to be taken to fix things. In this example, the team performing the analysis may decide the layout issue is the easiest to tackle and will have the greatest impact, so they might recommend ways to address it. Then they could work with the supply chain and staffing teams to create recommendations for those issues as well. They would summarize their ideas and present it to management to begin planning the improvements.

Assessment Task 1: Checklist Student’s name: Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? Completed successfully? Comments Yes No Question 1 Question 2 Question 3 Question 4 Question 5 Question 6 Question 7 Question 8 Task outcome:  Satisfactory  Not satisfactory Assessor signature: Assessor name: Date:

Assessment Task 2 Cover Sheet Student Declaration To be filled out and submitted with assessment responses.  I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).  I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.  I have correctly referenced all resources and reference texts throughout these assessment tasks. Student name Student ID number Student signature Date Assessor declaration  I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures. Assessor name Assessor signature Date Assessment outcome S NS DNS Resubmission Y N Feedback Student result response  My performance in this assessment task has been discussed and explained to me.  I would like to appeal this assessment decision. Student signature Date A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Assessment Task 2: Project Portfolio Information for students In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio. You will need access to:  a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access  your learning resources and other information for reference  BSBSTR601 Simulation Pack or access to relevant team members, information and workplace documentation and resources at your organisation  Project Portfolio template. Ensure that you:  review the advice to students regarding responding to written tasks in the Business Works Student User Guide  comply with the due date for assessment which your assessor will provide  adhere with your RTO’s submission guidelines  answer all questions completely and correctly  submit work which is original and, where necessary, properly referenced  submit a completed cover sheet with your work  avoid sharing your answers with other students. Assessment information Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide . Refer to the appendix for information on:  where this task should be completed  how your assessment should be submitted. Note : You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that. i

Activities Complete the following activities: 1. Carefully read the following: This project requires you to complete a range of activities relevant to managing continuous improvement and innovation for one organisation as a whole or one work area within an organisation (e.g., a department of a company). To do this, you will assume a managerial role and communicate with team members and other stakeholders to improve the work environment for the organisation or work area. Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, we are giving you the choice to base this project on your own business, one you work in or a familiar with, or you can use the case study provided. This will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way to your own situation! If you are using the case study business, all relevant information for you to complete this assessment can be found in the Simulation Pack. If you are basing this assessment on your own choice of business or work area, make sure you have access to all required information (read through the requirements in the green boxes below for further information). Speak to your assessor to get approval if you want to base this on your own business. You will be collecting evidence for this unit in a Project Portfolio . The steps you need to take are outlined below. Before you begin, complete page 4 of your Project Portfolio . Start working on Section 1 of your Project Portfolio . Steps 2 to 4 form part of Section 1. If you are basing this assessment on your own business, you need access to at least two written documents that provide information about your organisation or work area’s:  processes and systems (including supply chain)  plans  continuous improvement systems, processes, and innovations  performance (including mathematical information). You also access to policies and procedures that outline processes for approvals, project management, change management and knowledge management. Examples of such documents include:  Strategic Plan  Operational Plan  Project documentation (such as the Schedule, Project Briefing and Status Reports)  Continuous improvement Policies and Procedures  Project Management Policy and Procedures

 Change Management Policy and Procedures  Communication Policy and Procedures  Performance Reports. Examples of mathematical information include:  budgets (forecast and actual)  number of customer complaints  amount of rework required. 2. Review organisational documentation. Read at least two written documents that provide information about the business, its operations/processes, plans and continuous improvement systems, processes, and innovations. Also read at least one policy and procedures that outlines the organisation’s processes for approvals, project management, change management and knowledge management. Make notes (for example using comments, highlighting or other review tools) on the documents as you read them to help you interpret the information. If you are basing this assessment on the case study, read the following documents:  Case study details  Strategic and Operational plans  Organisational structure  Internal and External Communication Policies and Procedures. Summarise the information you’ve collected. Your summary should address:  key objectives  key decision makers  key operational processes  supply chain details  strategies to monitor and evaluate performance and sustainability of key systems and processes  current continuous improvement systems, processes, and innovations in place  requirements for approvals, change management, project management and knowledge management. 3. Summarise and analyse current performance for the organisation or work area to identify required changes or improvement opportunities. Collect information about your business’ performance. Do this by reading available performance reports (that include mathematical information). If you are using the case study, review the 2021. Performance Overview in the Simulation Pack . i i

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Based on the information you’ve collected, summarise and analyse the current performance of your chosen organisation or work area to identify changes or improvement opportunities. To do this first:  summarise current performance (including mathematical information) and identify variances from existing plans  identify and analyse trends and opportunities relevant to the organisation or work area  analyse supply chains and the operational and service systems using Gap analysis and determine the cost-benefits of the changes, improvements, or new ideas. As you analyse the way things are currently done, remember that this is just one way of doing things and improvement or changes are possible. In your gap analysis, identify areas needing improvement or changes and suggest new ideas that may be trialled and tested to meet the need or opportunity. After your analysis, set objectives for continuous improvement and the way things work. 9. Identify team members and seek their input. Identify team members who can assist with continuous improvement and innovation in the workplace. Describe best practice ways of working that teams can use to achieve continuous improvement and to be innovative. Also identify learning opportunities for the team to improve their skills and knowledge in relation to continuous improvement and innovation. Draft an email to these team members seeking their input for continuous improvement in the organisation or work area. In your email:  promote the value of creativity, innovation, and sustainability  communicate the objectives for improving the way things work, expectations and desired outcomes  summarise the changes, improvements, and new ideas you’ve already identified including the cost-benefit of the new ideas.  seek their advice to identify further opportunities for improvement and to select three changes/improvements/new ideas to focus on. The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. If you are using the case study, your assessor will respond to your email in the role of a team member when they mark Section 1 of your Project Portfolio. If you are using their own business, the actual team members may provide the advice, or you may ask your assessor to play the role of the team members and provide feedback instead. Make sure you have answered all questions in Section 1. You are required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in Section 1 of the Project Portfolio . i i

Submit Section 1 to your assessor. Start working on Section 2 of your Project Portfolio . Steps 5 to 8 form part of Section 2. If you are using your own business, you need access to team members willing to participate in mentoring and coaching. These people must agree to their participation being viewed by your assessor. 10. Plan for continuous improvement. Select three changes, opportunities, or new ideas to focus on as part of your continuous improvement efforts. Justify your choice, considering the need, resources available, and constraints. Develop a Continuous Improvement Plan. Your plan must include:  Key Performance Indicators (KPIs) associated with the continuous improvement objectives  continuous improvement systems and processes  key actions, resources, constraints, and timeframes to achieve continuous improvement and innovation as you implement your chosen changes/opportunities/new ideas  impact the changes/opportunities/new ideas will have on the organisation, the consequences for people and the related transition plans  risk management to determine risks, outcomes, risk responses and contingencies for the Continuous Improvement Plan (including non- performance of staff members)  communication plans to manage changes associated with continuous improvement efforts  rewards for staff who have succeeded in their continuous improvement efforts  the knowledge management system to be used to capture continuous improvement plans and learnings. Use the work you’ve done in Section 1 of the Project Portfolio as well as the input provided by your assessor (in the role of a team member) to select and plan for continuous improvement . Use the template provided in the Project Portfolio . Your communication plans should adhere to any project management and change management requirements of your organisation. Remember to consider the audience when determining what to communicate, how to communicate, when to communicate and why the communication is necessary. 11. Coach and mentor team in continuous improvement and innovation. Prepare to coach and mentor the continuous improvement team members (identified in step 4). To do this:  Read through the steps below and make notes to use at the meeting.  Explain how you will facilitate effective group interaction and build rapport with the team members to ensure positive working relationships. i

 Set questions to ask team members about their vision for continuous improvement to guide your mentoring (e.g., how can you contribute to the continuous improvement team, what benefits do you want to obtain from being part of this team? etc).  Prepare to coach team on how to be innovative (e.g., select a creative thinking tool such as opposite thinking that you will introduce them to and demonstrate).  Create a questionnaire that you will use to seek feedback from team members on how you ran the meeting. Keep in mind that coaching focuses on the present immediate situation whereas mentoring focus on the future. Meet with at least two team members (identified in Section 1 of your Project Portfolio) . At your meeting:  Thank the team members for their contribution to further identify improvement opportunities and agree with their input (your assessor provided this input in the role of the team members when marking Section 1 of your Project Portfolio).  Collaborate to create a list of why creativity and innovation are vital for your organisation (or work area) to achieve its outcomes.  Share the best practices (you identified in step 4) on continuous improvement and innovation with the team.  Mentor the team members on how they could in the future work to contribute towards continuous improvement.  Coach team members on how they can be innovative (e.g., by demonstrating how to use a creative thinking technique such as opposite thinking).  Briefly discuss your Continuous Improvement Plan and confirm with the team members that objectives, timeframes, measures, and communication plans are in place so that the plan can be implemented.  Seek feedback (using the questionnaire you created) from each team member on your own performance at the meeting. As you conduct the meeting, make sure you facilitate effective group interaction and build rapport to establish positive working relationships This meeting may take place with actual people who work for/are associated with your chosen business. Alternatively, classmates or your assessor may play the role of the team members. This can either be viewed in person or online by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and take no longer than 20 minutes. If this session is not viewed in person by your assessor, you will attach proof of the meeting to Section 2 of your Project Portfolio . 12. Implement changes or improvements. Choose one change/opportunity/new idea (described in your Continuous Improvement Plan) and implement it. i i

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Examples of implemented changes or improvements could be:  Develop a flowchart to show a new, more efficient process and place it in a convenient location (e.g., flow chart showing how to decide whether to print a document should be placed at the printer).  Place a compost bin in the staff kitchen to improve sustainability.  Download the software for a new information management system and set up the folder structure. If you are using the case study, you are required to notify sales staff of the new cloud-based product and schedule their training in its use. This should be done by creating a bulletin notice for the staff bulletin and creating a calendar invite for staff to attend training. i

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

13. Address impact of change. Choose one transition plan (described in your Continuous Improvement Plan) that addresses the impact of the change or improvement and implement it. Examples of implemented actions or transition plans include:  create a social media post to communicate the change to customers  send an email to staff notifying them of the change  create and distribute a fact sheet about the changes or improvements. If you are using the case study, you are required to create a social media post advertising the new product to existing and new customers. Make sure you have answered all questions in Section 2. You are required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in Section 2 of the Project Portfolio . Submit Section 2 to your assessor. Start working on Section 3 of your Project Portfolio . Steps 9 and 10 form part of Section 3 . Assume that your Continuous Improvement Plan has been approved and a period has passed. Your assessor will have provided you with simulated performance outcomes relevant to your unique Continuous Improvement Plan to use to complete the next steps. 14. Monitor and evaluate continuous improvement and innovation. Provide an evaluation of how well you believe continuous improvement systems are working. Base your evaluation on the Staff Survey comments (in the Simulation Pack ). Recognise successes by drafting an email to the project team congratulating them on their successes. The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. Describe at least one non-performance failure and analyse the causes. Implement your contingency plan for non-performance (as described in your Continuous Improvement Plan). If you are using the case study, you are required to develop a fact sheet that can be used as training to help the relevant staff members perform as required. The contents of your fact sheet will depend on the unique non-performance details supplied by your assessor. For example, if the non-performance is related to using automated systems, the fact sheet could explain the benefits of process automation. i i i i

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Identify and manage new challenges and opportunities by updating your Continuous Improvement Plan. As you update the plan, confirm that learning from activities are captured and managed using the relevant knowledge management systems. 15. Submit your completed Project Portfolio. Make sure you have completed all sections of your Project Portfolio , answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Submit to your assessor for marking.

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Assessment Task 2: Checklist Student’s name: Did the student: Completed successfully? Comments Yes No Review and summarise:  two written organisational documents that provide information about the business, its operations/processes, plans and continuous improvement systems, processes, and innovations  at least one policy and procedures that outlines the organisation’s processes for approvals, project management, change management and knowledge management? Summary includes:  key objectives  key decision makers  key operational processes  supply chain details  strategies to monitor and evaluate performance and sustainability of key systems and processes  current continuous improvement systems, processes, and innovations in place  requirements for approvals, change management, project management and knowledge management? Summarise and analyse the current performance of the organisation or work area to identify changes or improvement opportunities, including:  summarising current performance

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

(including mathematical information) and identifying variances from existing plans  identifying and analysing trends and opportunities relevant to the organisation or work area  analysing supply chains and the operational and service systems using Gap analysis and determining cost-benefits of options? Identify team members:  Identifying team members who can assist with continuous improvement and innovation in the workplace  Describe best practice ways of working that teams can use to achieve continuous improvement and to be innovative  Identifying learning opportunities for the team to improve their skills and knowledge in relation to continuous improvement and innovation? Seek team member input by drafting an email to team members seeking their input for continuous improvement in the organisation or work area. The email:  promotes the value of creativity, innovation, and sustainability  communicates the objectives for improving the way things work, expectations and desired outcomes  summarises the changes, improvements, and new ideas already identified including the cost- benefit of the new ideas  seeks advice to identify further opportunities for improvement and to select three changes/improvements/new ideas

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

to focus on? Plan for continuous improvement, including:  selecting three changes, opportunities or new ideas to focus on as part of the continuous improvement efforts and justifying their choice (considering the need, resources available, and constraints)  developing a Continuous Improvement Plan that include: o Key Performance Indicators (KPIs) associated with the continuous improvement objectives o continuous improvement systems and processes o key actions, resources, constraints, and timeframes to achieve continuous improvement and innovation o impact the changes/opportunities/new ideas will have on the organisation, the consequences for people and the related transition plans o risk management to determine risks, outcomes, risk responses and contingencies (including non-performance of staff members) o communication plans to manage changes associated with continuous improvement efforts o rewards for staff who have succeeded in their continuous improvement efforts

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

o the knowledge management system to be used to capture continuous improvement plans and learnings? Coach and mentor team in continuous improvement and innovation, including:  preparing to meet with team by: o explaining how they will facilitate effective group interaction and build rapport with the team members to ensure positive working relationships o setting questions to ask to guide mentoring and preparing to coach team members o creating a questionnaire to seek feedback from team members on how you ran the meeting  meeting with at least two team members to: o facilitate effective group interaction and build rapport to establish positive working relationships o thank the team members for their contribution to further identify improvement opportunities and agree with their input o collaborate to create a list of why creativity and innovation are vital for the organisation (or work area) to achieve its outcomes o share the best practices on continuous improvement and innovation

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

o mentor the team members on how they could in the future work to contribute towards continuous improvement o coach team members on how they can be innovative o briefly discuss your Continuous Improvement Plan and confirm with the team members that objectives, timeframes, measures, and communication plans are in place so that the plan can be implemented o seek feedback (using the questionnaire you created) from each team member on your own performance at the meeting? Choose one change/opportunity/new idea and implement it? Choose one transition plan that addresses the impact of a change or improvement and implement it? Monitor and evaluate continuous improvement and innovation by:  evaluating how well continuous improvement systems are working  recognising successes by drafting an email to the project team congratulating them on their successes  describing at least one non- performance failure and analysing the causes  implementing a contingency plan for non-performance  identifying and managing new challenges and opportunities by updating the Continuous

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Improvement Plan  confirming that learning from activities is captured and managed using the relevant knowledge management systems?

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Task outcome:  Satisfactory  Not satisfactory Assessor signature: Assessor name: Date:

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Final results record Student name: Assessor name: Date: Final assessment results Task Type Result Satisfactor y Unsatisfactory Did not submit Assessment Task 1 Knowledge questions S U DNS Assessment Task 2 Project Portfolio S U DNS Overall unit results C NYC Feedback  My performance in this unit has been discussed and explained to me.  I would like to appeal this assessment decision. Student signature: _________________________________________ Date: _________________  I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures. Assessor signature: _______________________________________ Date: ________________

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

BSBSTR601 Student Assessment Tasks

Related Documents