BSBTEC404 Udval Enkhbat

BSBTEC404 - Use digital technologies to collaborate in a work environment  key sources of information about digital applications, and options specific to the business. A complete copy of the above unit of competency can be downloaded from the TGA website: https://training.gov.au/Training/Details/BSBTEC404 The assessment activities and information in this booklet are based on and customised from the ‘BSBTEC404 - Use digital technologies to collaborate in a work environment’ assessment resource provided by Precision Group Australia. Precision Group Australia owns all copyright to this information and the intellectual property of this resource remains with Precision Group Australia. Student Assessment V 2.0 February 2023 Page 3 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment It is advisable to never copy another person’s work. Should it appear that your work has been copied or does not appear to be authentic, you will be asked to speak to your Course Coordinator and required to re-submit it. A fee may be charged according to AVTI policy. If it occurs on more than one occasion, your enrolment may be cancelled. Contacting the RTO If you should need further support or assistance, please do not hesitate to contact the Student Services team. Learner Information This Assessment is designed for you to complete the assessment for BSBTEC404 - Use Use digital technologies to collaborate in a work environment . The assessment tasks include  Assessment 1: Short Questions where you need to demonstrate your knowledge and understanding of the unit, and the  Assessment 2: Practical Assessment, where you need to demonstrate your skills required in the unit. It is recommended that you complete the Practical Assessment in a simulated environment (Bounce Fitness) where resources and conditions similar to a workplace. Ensure to discuss this with your assessor prior to commencing with the assessment. Before you commence your assessment, ensure that you have a good knowledge of the subject, have thoroughly read your Learner Resource, and clearly understand the assessment requirements and the expectations of the industry to which the assessment is related. You will be required to demonstrate knowledge and skills which must be observed directly by your assessor. Verification from trainer is required to confirm your demonstration of these practical knowledge and skills. Instructions are given for each task. If you have questions, or unclear how to proceed, consult with your assessor. Records of all aspects of the assessment must be kept in your Student Assessment Resources Required for Assessment To complete the Practical Assessment projects, you will require access to:  Computer with internet and email access and a working web browser  Installed software: MS Word, Adobe Acrobat Reader  A workplace that will allow you access to: o Workplace documentation, including:  Policies and procedures Student Assessment V 2.0 February 2023 Page 6 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment ASSESSMENT 1 –SHORT ANSWER QUESTIONS Question 1 Bounce Fitness is a premier fitness centre that mainly caters to people from the Business District. For workplace collaboration, Bounce Fitness uses SharePoint for storing their files. For reference on SharePoint’s purposes and features, review the following from the links below:  SharePoint Glossary https://docs.microsoft.com/en-us/sharepoint/dev/general- development/sharepoint-glossary /  Microsoft SharePoint: What it is and why it matters https://rockit.cloud/microsoft-sharepoint/  New and Improved Features in SharePoint Server 2019 https://docs.microsoft.com/en-us/sharepoint/what-s-new/new-and-improved- features-in-sharepoint-server-2019 / For the sake of this assessment, assume that Bounce Fitness operates in your own state and territory. Answer the following questions using your own words based on your review. a. Identify two terms used for SharePoint’s developer documentation. Check Out/Check In:- With Versioning, you can turn on this feature. This lets one person make changes to a document while it is "Checked Out" to them. Until the document is "Checked In" again, no one else can make changes to it. During this time, other people could look at a copy that could only be read. Meta Data:- Meta data is data about data. It is the extra information you add to a file's properties when you upload a Document to your Libraries or add new Items to your Lists. This helps Search in SharePoint because it makes it easier to find Items and Documents. b. Identify SharePoint’s two core functions. Storage and sharing of data Enhances productivity, visibility, and searchability of data c. Identify two of SharePoint’s user features. Briefly explain each identified user feature. User Features of SharePoint Explanation of User Feature Student Assessment V 2.0 February 2023 Page 9 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment technical help or work with other people in real time. Question 3 Access and review Bounce Fitness’s policy and procedures on digital information storage and security through the link below: Digital Information Storage and Security Policy and Procedures https://bouncefitness.precisiongroup.com.au/policies-and- procedures/administrative-policy-procedures/ Answer the following questions using your own words. a. Identify whom the policy is intended for. All employees at Bounce Fitness b. Identify the purpose of the policy. The goal of this policy is to make sure that all practices related to creating, storing, protecting, and maintaining information are done in an honest and efficient way. c. Outline all procedures for storing digital information. 1. Digital information needs to be created and kept up-to-date by keeping accurate and reliable records of business actions and decisions. This includes things like the date, the time, and the names of people. Storing digital information is part of keeping it up to date. Putting information away involves a number of steps. 2. Protecting digital information: To keep digital information safe from theft, viruses, phishing, and spyware, you should always follow the right security steps. d. Identify the type of information which can only be accessed by Customer Services and the Management. Member information Question 4 Access and review Bounce Fitness’s policy and procedures for email management through the link below: Email Management Policies and Procedures https://bouncefitness.precisiongroup.com.au/policies-and- procedures/administrative-policy-procedures/ Answer the following questions in your own words. Student Assessment V 2.0 February 2023 Page 12 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment  Outline Plan  Market Assessment  Risk Assessment  Project Approach  Purchasing Strategy Question 7 Identify at least two training strategies used in digital technologies. Briefly explain how each training strategy is demonstrated to assist others in using digital technologies Training Strategy Used in Digital Technologies How Each Training Strategy is Demonstrated to Assist Others in Using Digital Technologies a. Simulation Employees can learn how to use digital technology in a simulated workplace setting. Simulation gives you the chance to try out new ways to handle business risks and improve the skills of your team. b. On-the-job training Professionals tell employees what to do and help them do it. This could be a coworker who helps them figure out how to use digital tools. This method gives teams time and space to work together and share what they know. Question 8 Identify at least two coaching strategies used in digital technologies. Briefly explain how each coaching strategy is demonstrated to assist others in using digital technologies. Coaching Strategy Used in Digital Technologies How Each Coaching Strategy is Demonstrated to Assist Others in Using Digital Technologies a. Set SMART goals Set goals that you will be able to meet b. Mix it up Try different ways of teaching them things Question 9 Student Assessment V 2.0 February 2023 Page 15 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment Digital Application Key Source of Information on the Use of the Application Google Sheets a. Developed by google b. Allows you to organise your work and work together on different tasks Asana a. Enables easy organisation of projects b. User-friendly interface Question 12 Read the following scenario about workplace collaboration below. In the table below, identify two digital applications that Bounce Fitness can use for workplace collaboration. In your own words, briefly explain how each application can be used for workplace collaboration. Digital applications for workplace collaboration refer to applications that assist in the sharing of ideas or skills towards achieving a common goal. These applications may assist in areas such as communication, scheduling, etc. Scenario Bounce Fitness employees are currently planning events for team building activities. However, the calendar from the application Bounce Fitness uses for planning events and reminders can only be accessed by one person and cannot be shared with other employees. The employees also need an app where they can directly delegate tasks within themselves even through remote communication. Digital Application How the Application can be Used for Bounce Fitness’s Workplace Collaboration a. Asana Planning events and reminders, making it easy to organise projects, and being able to use it on the Web and on your phone. b. Office 365 Apps like Outlook, Teams, etc., where they can assign tasks to each other directly, even from a distance. ASSESSMENT 1: SHORT ANSWER QUESTIONS – RESULTS SHEET Student’s name: Udval Enkhbat Student ID: Assessor’s name: Student Assessment V 2.0 February 2023 Page 18 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment Part 1. Review Existing Digital Technology Use in the Business Task Overview This part of the project requires you to review existing digital technology use in the business. Specifically, you are required to:  Identify current collaborative ways of working, particularly relating to the use of technology to support collaboration  Assess performance of current ways of working against organisational strategies and objectives  Collate information collected through review and provide to relevant personnel as required Resources Required: To complete this project, you will need access to the following:  A workplace that will allow you access to: o Workplace documentation in relation to workplace collaboration These include, but are not limited to the following:  Process flowcharts  Plans  Policies and procedures o People, including:  At least two key personnel involved in the collaborative processes in the workplace Supplementary Resources Required for Simulated Workplace Assessment: If you are completing the simulated workplace tasks, you will need access to the following:  At least two volunteers to participate in role play activities  Video camera or a mobile phone with video recording capabilities  A safe environment to conduct the role play activity Task 1.1 Review Current Workplace Collaboration Processes and Technology Student Assessment V 2.0 February 2023 Page 21 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment Assessment Instructions 1. Seek an opportunity to review existing digital technology used in the organisation for collaborative processes. 2. Access workplace documentation related to using digital technology in collaborative processes in the workplace. Workplace documentation includes but is not limited to:  process flowcharts  plans  policies and procedures 3. Access the Collaborative Processes Assessment template found within this workbook. Use the ‘Current Collaboration Processes and Technologies’ section of the template to document your review of your business’s current collaborative processes and technologies used for these. 4. Review the workplace documentation for information regarding collaborative processes in the workplace. 5. Based on these documents, identify the following in the ‘Current Collaboration Processes and Technologies’ section of the Collaborative Process Assessment template: a. At least two current collaborative processes in the workplace Collaborative processes refer to processes that involve two or more people working together through idea sharing, brainstorming, or thinking to complete a task or achieve a goal. These include but are not limited to:  communicating updates  coordinating team schedules  facilitating meetings  facilitating document reviews and approvals b. At least one technology used for each identified collaborative process c. How the identified technology aids in the collaborative process d. At least two key personnel involved in each collaborative process When completing the ‘Current Collaboration Processes and Technologies’ section, ensure the key personnel’ privacy and confidentiality. Provide only the users’ title/designation. Do not include their real names in your submission. For each key personnel: Student Assessment V 2.0 February 2023 Page 22 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment i. Indicate at least one current collaborative process they are involved in. ii. Indicate their role in the collaborative process. 6. When completing the ‘Current Collaboration Processes and Technologies’ section of the Collaborative Process Assessment template, e nsure to use clear language and workplace conventions in your work. Clear language includes but is not limited to use of:  correct syntax  correct grammar and spelling  content that is logically arranged  content that is easy to follow. Workplace conventions refer to the way something is usually done in the workplace. These include but are not limited to use of:  workplace terminologies  following your organisation’s procedures for preparing documents, etc. 7 .You are not required to submit anything to your assessor for this task. The Collaborative Processes Assessment template will be submitted in the next task. Part 1 Case Study Overview Introduction to the Workplace You are currently working as a centre manager in Bounce Fitness. As Centre Manager, you work with the General Manager Human Resource, who leads and oversees the Human Resources Department. Your duties in collaboration with the General Manager are report checking and staff induction. For report checking, you create and submit staff performance reports and set reminders for deadlines and consultations through Gmail. For staff induction, you and the General Manager Human Resources develop staff induction plans for new employees. The General Manager Human Resources is to ensure that there is sufficient background information on Bounce Fitness for staff induction. During your most recent performance review, the General Manager Human Resource asks if there is anything affecting the department’s performance in relation to workplace collaboration. Based on your experience, you mention a difficulty in setting up reminders for staff events, as well as delays in your own report delivery. To improve performance, the General Manager Human Resource suggests that you review the department’s current collaborative processes as well as the workplace Student Assessment V 2.0 February 2023 Page 23 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment documentation relevant to these processes and see if there is anything within the processes that needs improvements. SIMULATED ASSESSMENT INSTRUCTIONS Complete the steps outlined in Task 1.1 and the following additional steps for the simulated pathway. Steps to take: 1. Access and review Bounce Fitness’s policies and procedures for digital communication through the link below. Use this document to complete the ‘Current Workplace Collaboration Processes and Technologies’ section. Digital Communication Policies and Procedures https://bouncefitness.precisiongroup.com.au/policies-and- procedures/administrative-policy-procedures/ 2. Have the assessor review the information you recorded and have them complete and sign the Assessor Declaration section of the template. Their signature must be handwritten. 3. You are not required to submit anything to your assessor for this task. The Collaborative Processes Assessment template will be submitted in the next task. Student Assessment V 2.0 February 2023 Page 24 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment Collaborative Processes Assessment: Current Collaboration Processes and Technologies Completed by Udval Enkhbat Workplace/Organisatio n Bounce Fitness Date Completed 23/11/2023 Part A. Current Collaboration Processes and Technologies Collaborative Process - Report Checking - Scheduling of events and meetings - Document feedback Technology - Skype Meeting - Email - Slack How the Technology Aids Collaboration - Skype: Provides the opportunity to all the staff members to collaborate and participate from different locations. - Email: Evidence based written communication that allows the sender to provide various stakeholder with a copy via CC option. - Slack: Used for instant messaging among staff members. Key personnel Roles Chief Executive Officer - Report Recipient General Manager of Human Resources - Leading and Overseeing the Human Resources Department - To develop staff induction plans for new employees. - Schedule Meeting with staff - Arranging events with Staff - To ensure that there is sufficient background information on Bounce Fitness for staff induction Center Manager - To create and submit staff performance reports and set reminders for deadlines and consultations through Gmail - To develop staff induction plans for new employees. Student Assessment V 2.0 February 2023 Page 25 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment Part B. Assessment Collaborative process: Report Checking via Gmail & Scheduling of events and meetings Goal : Improve overall performance, enhancing digital communication and collaboration, having all employees on same page of knowledge and information basis. To ensure that individuals / departments within the organisation have access to all the information they require to make informed decisions and maximise their outputs. Objective: accomplish roles and deadlines Staff is familiar with the resources available in, and the updates and developments of programs other than their own Strategy: Sharing information and collaborating between members of staff is an important activity and is encouraged. Implement collaborative tool exclusively to deal with dates, setting up meetings/ events, deadlines, within a sharable way, where relevant staff has access to it collaborative work-related Calendar. Assessment: How the process contributes to achieving the organisational goal? Difficulty in setting up reminders for staff events, mostly being conducted manually Assessment: How does this collaborative process contribute to achieving the objective? As delays in your own report delivery by not having set own automated reminders Assessment: How the process meets the organisational strategy? Workflow, reporting and deadlines not being efficient Issue: 1. Misalignment of team members 2. Not working effectively in collaboration 3. Lack of proper digital tool to guide towards accomplishment of dates and deadlines. 4. Necessity to update policies and procedures to strengthen communications Student Assessment V 2.0 February 2023 Page 26 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment Task 1.2 Work with Strategies and Objectives Assessment Instructions 1. Seek assistance from your supervisor to access documentation related to the goals and objectives of the business relevant to the collaborative processes you identified in Task 1.1 . Documentation includes but is not limited to the following:  strategic plan  operational plan  business plans  progress reports, etc. 2. Use the ‘Assessment’ section of the Collaborative Processes Assessment partially completed in Task 1.1 to assess the collaborative processes against organisational goals, objectives, and strategies. 3. Review the documentation for information on organisation’s goals, objectives, and strategies to know how your current collaborative processes are reaching these. 4. To complete the ‘Assessment’ section of the Collaborative Processes Assessment , you must: a. Identify at least two organisational goals related to collaboration in the workplace. b. Identify at least one organisational objective relevant to each organisational goal. c. Identify at least one organisational strategy relevant to each organisational objective. d. Assess the performance of the two collaborative processes used by the identified key personnel from Task 1.1 by briefly explaining the following points: i. How the process meets the organisational strategy ii. How the process contributes to achieving the organisational objective iii. How the process contributes to achieving the organisational goal 5 .Based on the assessment, identify at least one issue per collaborative process Issues refer to potential or existing concerns that prevent current collaborative process from fulfilling requirements of goals, objectives, or strategies. 6 . After completing the ‘Assessment’ section, have your supervisor review the information you recorded and have them complete and sign the Assessor Student Assessment V 2.0 February 2023 Page 27 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment Declaration form in the Collaborative Processes Assessment template. Their signature must be handwritten. 7 . Secure a copy of your completed Collaborative Processes Assessment template. You will use this for reporting in the next task. Assessment of Collaborative Processes After reviewing the collaborative processes and the workplace documentation relevant to these processes. You are now to assess the collaborative processes against the relevant organisational goals, objectives, and strategies and see if the processes meet the goals, objectives, and strategies. SIMULATED ASSESSMENT INSTRUCTIONS Complete the steps outlined in Task 1.2 and the following additional steps for the simulated pathway. Steps to take: 1. Access and review the following documents for Bounce Fitness’s communication policies and procedures through the links below:  Bounce Fitness Internal Communication Strategy https://bouncefitness.precisiongroup.com.au/policies-and- procedures/human-resource/  Digital Communication Policies and Procedures https://bouncefitness.precisiongroup.com.au/policies-and- procedures/administrative-policy-procedures/ These will be the documents you will use to complete the ‘Assessment’ section. 2. Have your assessor review the information you recorded and have them complete and sign the Supervisor Declaration section of the Collaborative Processes Assessment template. Their signature must be handwritten 3. Submit the completed Collaborative Processes Assessment template to your assessor. Task 1.3 Report Outcomes of Assessment Assessment Instructions 1. Report your completed Collaborative Processes Assessment document from Task 1.2 to the key personnel you identified who were part of the Student Assessment V 2.0 February 2023 Page 28 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment collaborative process as identified in your Collaborative Process Assessment . Your completed Collaborative Processes Assessment document must include the following sections: a. ‘Current Collaborative Processes and Technologies’ This section must include the requirements from Task 1.1. b. ‘Assessment’ This section must include the requirements from Task 1.2. Secure proof that you have reported your completed Collaborative Processes Assessment to the relevant personnel. This will be submitted as evidence at the end of the task. Evidence include but are not limited to the following:  Email correspondence  Meeting minutes  Video recording 2. Submit the evidence of reporting of your report to your assessor SIMULATED ASSESSMENT INSTRUCTIONS Complete the steps outlined in Task 1.3 and the following additional steps for the simulated pathway. Steps to Take: 1. To complete this task, you will need to email your assessor your completed Collaborative Processes Assessment . Your assessor will act as your supervisor for this task. Discuss the following points with your assessor before sending your email: a. The task instructions b. Content of the email, which must include the completed Collaborative Processes Assessment document c. The email address to send the Collaborative Processes Assessment to You must save the correspondence of your reporting with your assessor. This must include date and timestamp. 2. Submit your copy of your email correspondence with your assessor. Simulated Email Template From: udval@gmail.com Student Assessment V 2.0 February 2023 Page 29 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment + Send To: General Manager Human Resource Subject : Report Outcomes of Assessment Message Hello dear, I hope you are enjoying the best of your health. I am e-mailing this to you to bring to your attention the results of analysis and conduction of Collaborative Processes Assessment. It has been identified that the current business practices are utilizing G-mail email technology tool to cover and spread Report checking & Scheduling of events and meetings among staff. Difficulties have been observed with these tasks due to the lack of automation of reminding set within an integrated perspective, as I have been responsible to send reminders to staff about event and deadlines, mostly being hard to organise and self-remind of this obligation. BT organisational goals related to collaboration in the workplace involves the ideal to ensure that individuals / departments within the organisation have access to all the information they require to make informed decisions and maximise their output. Organisation’s objectives, in order to achieve the mentione goals, are to ensure that:  Staff is familiar with the resources available in, and the updates and developments of programs other than their own  Staff are able to provide feedback to management through formal channels. BT positions itself in relation to the importante of sharing information and collaborating between members of staff, being an important activity and encouraged. Also, senior management is committed to open and transparent decision-making. Well, this scenario is provoking business performance to lower down, demanding changes and viable solutions to achieve accomplishment of roles, dates and deadlines, improving overall performance, enhancing digital communication and collaboration, having all employees on same page of knowledge and information basis. Possible solution though through was the implementation of a collaborative tool exclusively to deal with dates, setting up meetings/ events, deadlines, within a sharable way, where relevant staff has access to it – collaborative work-related Calendar and sharable informational/ knowledge management system. Please let me know your thoughts and concerns. If you have any questions, also, do not hesitate to contact me. I look forward to hearing from you. Regards, Udval Enkhbat Student Assessment V 2.0 February 2023 Page 30 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment Part 2. Identify Digital Workplace Collaboration Opportunities Task Overview This part of the project requires you to identify opportunities to implement digital technologies for workplace collaboration. Specifically, you are required to:  Identify available digital technologies by accessing relevant sources of information  Seek assistance from specialist advisors to determine relevant digital applications and specific information related to each  Assess existing collaborative methods against available and existing digital technologies  Prepare a business case for implementing new digital solutions to support collaboration and seek approval where required Resources Required: To complete this project, you will need access to the following:  People, including: o At least two specialist advisors These include but are not limited to the following:  IT personnel within the organisation  Tech support  Developers o Two key personnel relevant to the collaborative processes in the workplace These must be the same key personnel identified in Task 1.1. Supplementary Resources Required for Simulated Workplace Assessment: If you are completing the simulated workplace tasks, you will need access to the following:  At least two volunteers to participate in role play activities  Video camera or a mobile phone with video recording capabilities  A safe environment to conduct the role play activity Task 2.1 Identify Collaborative Technologies Assessment Instructions Student Assessment V 2.0 February 2023 Page 31 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment 1. Access the Source Log template found within this workbook. Use this template for recording information on the collaborative technologies that will replace the current collaborative technologies. 2. For each collaborative issue identified in Task 1.2, access at least one relevant source of information on available digital collaborative technologies to address this. Relevant sources of information include, but is not limited to the following:  official product pages  online journals  offline journals  other print media. 3. While completing this task, you must seek assistance from at least two specialist advisors to identify the requirements outlined in Step 2: Specialist advisors include but are not limited to the following:  Information Technology (IT) personnel within your organisation  tech support for required technology  developers, etc. The form of assistance you will seek will depend on your need. You may seek the advice of your IT personnel on the most appropriate digital collaborative technologies to address the organisation’s improvements. You may also seek advice regarding additional information regarding processes to integrate the digital collaborative technology into your organisation’s existing systems. You must secure proof that you sought assistance from at least two specialist advisors. This is to be submitted as supplementary evidence at the end of the task. Evidence include but are not limited to the following:  Meeting minutes  Email correspondences  Interview transcripts 4. Review the source of information and the information gathered from the specialist advisor on the technology to address each issue identified in Task 1.2. During your review, you must record the following points in the Source Log for each issue:  At least one issue for each collaborative process identified from Task 1.2 Student Assessment V 2.0 February 2023 Page 32 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment  Relevant source of information indicated in Step 2  At least one available digital collaborative technology that can address the issue This must be based on the identified source of information.  Description of how each technology can address the issues identified in Task 1.2 The description provided must be applicable to the issue being reviewed. This can include the following discussion points: o Kind of software o Purpose of the software o User features of the software  Corresponding cost(s) of adopting each technology These are the costs that you must pay to adopt the technology into your organisation. These are not limited to direct costs of purchasing the technology, but also the subsequent costs required to fully integrate this into the workplace. Costs include, but are not limited to the following: o License Fees o Training/Workshops for new technology, if required o Monthly and yearly subscription costs. 5. When you have completed the Source Log, have your supervisor complete and sign the Assessor Declaration section of the Source Log template. Their signature must be handwritten. 6. Submit the completed Source Log to your assessor. Part 2 Case Study Overview New Collaborative Technologies After reviewing the Human Resources Department’s current collaborative processes, you have reported to the General Manager Human Resource the issues from using Gmail and Microsoft Word Office 365. The General Manager Human Resource suggests using different technologies for the department’s collaborative processes and instructs you to research on available technologies that the department can use for collaboration. Student Assessment V 2.0 February 2023 Page 33 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment For researching available technologies, the General Manager Human Resource advises a consultation with specialist advisors to help identify technologies that will suit the Human Resources Department’s collaborative processes. The General Manager Human Resource also advises that you submit a business case when you and the specialist advisors find suitable collaborative technologies for the department’s collaborative processes. SIMULATED ASSESSMENT INSTRUCTIONS Complete the steps outlined in Task 2.1 and the following additional steps for the simulated pathway. Steps to take: 1. Seek assistance from at least two IT specialists to complete this task. IMPORTANT : Although you are conducting this assessment in a simulated environment, you must still access actual IT specialists or the equivalent for this task. 2. When you have completed the Source Log , have your assessor complete and sign the Assessor Declaration section of the Source Log template. Their signature must be handwritten. 3. Submit the completed Source Log to your assessor. Source Log Completed by: Udval Enkhbat Title/Designation: Centre Manager Organisation/Workplace : Bounce Fitness Date completed: 23/11/2023 Issue Collaborative Technologies currently applied within Bounce Fitness business not supporting the demand for accomplishment of reporting deadlines and reminders for meetings and staff events. Digital Collaborative Technology 1 Source of Information: Documents, Reporting, IT specialist, Internet research Technology: Knowledge Management Software Description: (Include features that will meet the identified issues) Student Assessment V 2.0 February 2023 Page 34 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment 1. Creation of papers, manuals, induction processes and overall business related documentation 2. Collaborative areas 3. Integration with other systems (IT Service Manager and CRM systems), calendar, automated reminders 4. Required reading feature 5. User behavior, knowledge contribution Associated costs: Free subscription - $25 dollars monthly maintenance End of Source Log Task 2.2 Identify Opportunities, Priorities, Costs, and Risks Assessment Instructions 1. Locate the following templates found within this workbook.  Collaborative Methods Assessment Use this template to identify opportunities, priorities, costs, and risks for each collaborative technology. 2. Complete at least two copies of the Collaborative Methods Assessment template by doing the following steps: a. Identify at least one collaborative method from Task 1.1. b. Complete at least one SWOT analysis for each of the following: o At least one existing technology used in each of the identified collaborative methods o At least one recommended technology for each of the identified collaborative methods You must submit at least four SWOT analyses at the end of this task. The information provided in the SWOT analyses must correspond to the information found in the Source Log from Task 2.1 and include the following discussion points: o At least one strength of the identified technology o At least one weakness of the identified technology o At least two opportunities in using the identified technology o At least one threat in using the identified technology These include but are not limited to the following:  possibility of data loss Student Assessment V 2.0 February 2023 Page 35 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment  privacy concerns  security concerns. These will be considered as risks in Task 2.3 . c. Identify the associated costs of each of the following:  For Existing technology The associated costs for the existing technology must correspond to the information provided in sources of information from Task 2.1.  Recommended technology The associated costs for the recommended technology must correspond to the costs identified from the Source Log in Task 2.1. d. Assess each technology’s associated costs with each recommended technology’s identified opportunities. e. Based on the information analysed, prioritise at least two areas of collaboration that needs improvement for each identified collaborative process. The areas of collaboration must be prioritised from high to low. The priority of the areas of collaboration are determined by their urgency. High priority areas refer to the most important and urgent duties in the workplace. These areas must be addressed the fastest and will have serious consequences when not addressed immediately. Low priority areas refer to duties in the workplace that have mild consequences when not done and can be completed during a later date. 3. When you have completed the Collaborative Method Assessment , have your assessor review the information you recorded and have them complete and sign the Assessor Declaration section of the template. Their signature must be handwritten. 4. Submit two copies of the completed Collaborative Method Assessment template to your assessor. Student Assessment V 2.0 February 2023 Page 36 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment SIMULATED ASSESSMENT INSTRUCTIONS Complete the steps outlined in Task 2.2 and the following additional steps for the simulated pathway. Steps to take: 1. When you have completed the Collaborative Method Assessment , have your assessor review the information you recorded and have them complete and sign the Assessor Declaration section of the template. Their signature must be handwritten. 2. Submit two copies of the completed Collaborative Method Assessment template to your assessor. Collaborative Methods Assessment Completed by: Udval Enkhbat Title/Designation: Centre Manager Organisation/Workplace : Bounce Fitness Date completed: 23/11/2023 COLLABORATIVE METHODS ASSESSMENT 1 Collaborative method Send reminders through g-mail tool Strength Weakness Easy and manageable tool to access information Obligation to manually send reminders and request response for viewing and knowledge confirmation, originating too much data and waste of time. Opportunities Threat - Switch to automated reminder through sharable Calendar - Implement Knowledge Management System integrated with Calendar Missing deadlines if forgetting to send reminders Associated costs: $25 monthly for Knowledge System $45 monthly for sharable team Calendar Student Assessment V 2.0 February 2023 Page 37 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment Assessment: Opportunities are in alignment with business overall goals, objectives and strategies, aiming to enhance collaboration thus performance, placing all staff up to the same knowledge levels and avoiding mistakes. Areas of collaboration that need to be improved upon 1. High priority: Ensuring deadlines are accomplished and knowledge fully sharable with relevant staff 2. Low priority: Reminders for events which can still be done through other means End of Collaborative Method Assessment Task 2.3 Prepare a Business Case Study Assessment Instructions 1. To complete this task, you must prepare a business case and present this to the two key personnel who have roles in your collaborative process from Task 1.1. 2. Locate the following templates found within this workbook:  Business Case template Use this template in creating your business case. This outlines all topics you must discuss in your meeting with your team members.  Observation Form This outlines all the skills you need to demonstrate in this task. Review these templates and the instructions that follow before conducting your meeting. 3. Complete the Business Case template by providing the following: a. Purpose of proposing the Business Case b. At least two limitations of the current technologies as identified in Task 2.1 c. At least two recommended digital technologies to be implemented as identified from the Source Log in Task 2.1. d. At least one description of how each technology addresses the issues, as identified in the Source Log in Task 2.1. e. Two opportunities identified from Task 2.2 in implementing the two recommended technologies f. Risks associated with each technology as identified in Task 2.2. Student Assessment V 2.0 February 2023 Page 38 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment These risks refer to the threats you identified in Task 2.2. g. Why the benefits and opportunities of each recommended technology outweigh the risks identified from Task 2.2 Ensure to use clear language and workplace conventions in your submission. 4. Arrange a time with your assessor to observe you in conducting the meeting. Provide them with a copy of the Observation Form. Discuss all requirements of the task with your assessor and prepare these before the meeting. If direct observation from your assessor is not possible, record the meeting in a video. Ensure to obtain permission first from persons involved before doing so. 5. Arrange a meeting for you and at least two key personnel to seek approval of your Business Case . During your presentation, you must:  Discuss each section of your Business Case , as outlined in Step 3 of this assessment.  Seek approval of your Business Case 6. After presenting your Business Case , have each of the two key personnel sign the Personnel Declaration section of the Business Case , as proof of their approval. All signatures must be handwritten. 7. Submit the completed Business Case to your assessor. SIMULATED ASSESSMENT INSTRUCTIONS Complete the steps outlined in Task 2.3 and the following additional steps for the simulated pathway. This part of the assessment will be a role-play activity. To complete the activity, you must have access to the following:  At least two volunteers to roleplay as Chief Executive Officer and General Manager Human Resource  Video recording equipment such as a camera or mobile phone  A safe place to conduct the activity Steps to take: 1. Enlist the help of at least two volunteers to act as Chief Executive Officer and General Manager Human Resource in your presentation. 2. Have your volunteers review the task instructions and the Business Case Meeting Character Brief before conducting the role play activity. Student Assessment V 2.0 February 2023 Page 39 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment Access the document using the through the link provided below. Business Case Meeting Character Brief bouncefitness.precisiongroup.com.au/supplementary-files/digital-competence- bsbtec404/ 3. Conduct the role play activity. 4. Have your volunteers sign the Personnel Declaration form at the end of the Business Case template, as proof of their approval Their signature must be handwritten/electronic. 5 . Submit the Business Case and the video for your role-playing activity to your assessor. Business Case Completed by: Ari Title/Designation: Centre Manager Organisation/Workplace : Bounce Fitness Date completed: 23/03/2023 Purpose of Proposing the Business Case Improve overall performance, enhancing digital communication and collaboration, having all employees on same page of knowledge and information basis. To ensure that individuals / departments within the organisation have access to all the information they require to make informed decisions and maximise their outputs. Limitations It has been identified that the current business practices are utilizing G-mail email technology tool to cover and spread Report checking & Scheduling of events and meetings among staff. Difficulties have been observed with these tasks due to the lack of automation of reminding set within an integrated perspective, as I have been responsible to send reminders to staff about event and deadlines, mostly being hard to organise and self-remind of this obligation. Recommended Digital Technologies Sharable Calendar and Knowledge Management Software integrated Description of the Recommended Technology Knowledge Management System integrated with Calendar 1. Creation of papers, manuals, induction processes and overall business Student Assessment V 2.0 February 2023 Page 40 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment related documentation 2. Collaborative areas 3. Integration with other systems (IT Service Manager and CRM systems), calendar, automated reminders 4. Required reading feature 5. User behaviour, knowledge contribution Opportunities in Implementing Recommended Technologies Switch to automated reminder through sharable Calendar, as opposed to manual tasls Implement Knowledge Management System integrated with Calendar, minimizing time and error, placing staff on the same page. Risks of Shifting to Recommended Technologies  Increased costs, being necessary a Budget Review  Policies and Procedures Review with demand for training of staff which also demand time and costs  Possible refusal and non-compliance from staff due to changes in regular procedures Why Benefits and Opportunities Outweigh the Risks Risks are easily manageable through thorough discussions and meetings, making staff comprehend the importance to change systems and procedures. Costs are to be remanaged accordantly through analysis of feasibility. Implementing changes will improve and enhance processes greatly, leveraging performance of staff and business, avoiding possible mistakes, errors and missing deadlines. Observation Form (For Assessor’s Use Only) The assessor is to observe the learner as they complete the assessment task and skill requirements outlined in this Observation Form. Before observing the learner:  Review and discuss with the learner the task instructions, and skill requirements which they need to demonstrate to complete this assessment.  Ensure that the learner understands the requirements of the task and the skill requirements before proceeding. For this assessment, the learner is required to present their Business Case for approval. Prior to conducting the meeting, discuss with the learner to ensure that they have access to the following: A safe environment to conduct the meeting ( please tick at least one ) :  the workplace: Indicate location of assessment.  a simulated workplace environment: Indicate location of assessment. Student Assessment V 2.0 February 2023 Page 41 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment Part 3. Implement Digital Workplace Collaboration Technologies Task Overview This part of the project requires you to implement and use only one digital technology to collaborate in the workplace. Specifically, you are required to:  Develop a plan to introduce at least one new collaborative technology, by assessing short-term and longer-term goals and objectives  Communicate and promote key features of the plan to others, referring to organisational strategies where relevant  Organise training and coaching for relevant personnel to maximise uptake and effectiveness Resources Required: To complete this project, you will need access to the following:  A workplace that will allow you access to:  Legislation These include, but are not limited to the following: o Information Privacy Act 2009 o Right to Information Act  Regulations These include, but are not limited to the following: o Information Privacy Regulation 2009 o Right to Information Regulation 2009  National standards These include, but are not limited to the following: o Information Security Incident Reporting Standard o Data Encryption Standard  At least two key personnel Workplace documentation related to digital technology including, but not limited to, policies and procedures, process flows Supplementary Resources Required for Simulated Workplace Assessment: If you are completing the simulated workplace tasks, you will need access to the following:  At least two volunteers to participate in role play activities Student Assessment V 2.0 February 2023 Page 42 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment  Video camera or a mobile phone with video recording capabilities  A safe environment to conduct the role play activity Task 3.1 Develop an Implementation Plan Assessment Instruction 1. Locate the following templates found within this workbook: o Collaborative Technology Assessment This template will be used for assessing the recommended technologies against the organisational goals. o Implementation Plan This template will be used in creating a plan for implementing only one of the recommended technologies in the workplace. 2. Access and review the following documents in relation to implementation of digital technology:  Legislation These include, but are not limited to the following: o Information Privacy Act 2009 o Right to Information Act  Regulations These include, but are not limited to the following: o Information Privacy Regulation 2009 o Right to Information Regulation 2009  National standards These include, but are not limited to the following: o Information Security Incident Reporting Standard o Data Encryption Standard  Codes These include, but are not limited to the following: o Electrical Safety (Codes of Practice) Notice 2013 o Information Technology – Security Techniques – Code of Practice for Information Security Controls  Workplace documentation related to digital technology including, but not limited to, policies and procedures, process flows Student Assessment V 2.0 February 2023 Page 43 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment 3. Complete the Collaborative Technology Assessment through the following steps: a. Identify at least one of the following organisational goals in relation to workplace collaboration: i. Short-term organisational goal Short-term goals refer to goals that are targeted within a week, a month, or a year. ii. Long-term organisational goal Long-term goals refer to goals that are accomplished within more than one year using smaller, short-term goals. Long-term goals are reviewed regularly and can require re-evaluation. b. Briefly explain how the recommended technologies meet the short- term goals. This can be addressed through the following discussion points: o Aspects of the technologies that assist in meeting the short- term goals o How these aspects assist in meeting the short-term goals c. Briefly explain how the recommended technologies meet the long-term goals. 4. Complete the Implementation Plan template by identifying the following points: a. At least one recommended technology you plan to implement b. At least one implementation strategy for the identified technology. Your strategy must address the organisational goals reviewed in the Collaborative Technology Assessment . Discussion points include but are not limited to the following: o Aspects of the strategy that assist in addressing each organisational goal o How each aspect assists in addressing each organisational goal Implementation strategy refers to actions taken to ensure that the recommended technology is seamlessly integrated into the workplace. c. At least one expected outcome for each strategy d. Expected date of implementation of each strategy e. The duration for each implementation strategy Student Assessment V 2.0 February 2023 Page 44 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment The expected date of implementation will be completed in the next task. 5. Submit the following to your assessor:  Completed Collaborative Technology Assessment  Partially completed Implementation Plan Part 3 Case Study Overview Implementation Now that you have identified suitable technologies for Bounce Fitness’s collaborative processes, the General Manager Human Resources expects an implementation plan for these technologies. This implementation plan is to be discussed with the key personnel relevant to the collaborative processes, and the strategies found in this plan must be in line with the organisation’s goals. The General Manager Human Resources advises you to check with the key personnel for any learning needs regarding the technologies. Should there be any identified learning needs, you are to plan and organise training and coaching activities for these key personnel so that their learning needs may be addressed. SIMULATED ASSESSMENT INSTRUCTIONS Complete the steps outlined in Task 3.1 and the following additional steps for the simulated pathway. Steps to take: 1. Access and review the following Bounce Fitness policies and procedures for digital information security and digital communication below to assist you in completing the Implementation Plan :  Bounce Fitness Digital Information Storage and Security Policy and Procedure  Bounce Fitness Digital Communication Policies and Procedures https://bouncefitness.precisiongroup.com.au/policies-and- procedures/administrative-policy-procedures/ 2. When you have partially completed the Implementation Plan , have your assessor review the information your plan and have them complete and sign the Assessor Declaration section of the template. Their signature must be handwritten. 3. Submit the following to your assessor:  Completed Collaborative Technology Assessment  Partially completed Implementation Plan Student Assessment V 2.0 February 2023 Page 45 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment Collaborative Technology Assessment Recommended Collaborative Technology Short-Term Organisational Goal Assessment Knowledge Management System Integrated with Sharable Calendar To ensure that individuals / departments within the organisation have access to all the information they require to make informed decisions and maximise their output Technologies are in alignment with business overall goals, objectives and strategies, aiming to enhance collaboration thus performance, placing all staff up to the same knowledge levels and avoiding mistakes, enabling them to make informed decisions. Recommended Collaborative Technology Long-Term Organisational Goal Assessment Knowledge Management System Integrated with Sharable Calendar Full transparency and honesty Tools will enable not only transparency and honesty between employees, guaranteeing fully communication and identification through ID access and behaviour analysis. Recommended Collaborative Technology Long-Term Organisational Goal Assessment Knowledge Management System Integrated with Sharable Calendar Responsibility when collecting, storing, using and disclosing information. Tools can be set to define relevant and authorized stakeholder to have access or not accordantly to the information sensitivity under confidentiality criteria. Implementation Plan Completed by: Udval Enkhbat Title/Designation: Centre Manager Student Assessment V 2.0 February 2023 Page 46 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment Organisation/Wor kplace: Bounce Fitness Date completed: 23/11/2023 Technology Knowledge Management Software with sharable Calendar Implementation strategy Expecte d outcome Expected date of implement ation Actual date of implement ation Duration Actual outcome Consult IT for best tech, market research and selection of suitable and feasible provider. Approval from Departments, Board of Directors and Finance Department. Subscription and integration of new software. Training and implementation. Fully integratio n of departme nts, speeding up processe s, minimizat ion of errors and missing deadline s 23/11/2023 23/11/2023 Impleme nted to work on An ongoing basis Fully integratio n of departme nts, speeding up processe s, minimizat ion of errors and missing deadline s End of Implementation Plan Task 3.2 Communicate Collaborative Technology Implementation Assessment Instruction 1. Arrange a meeting with the same key personnel involved in the collaborative processes identified in Part 1 to discuss the Implementation Plan you developed in Task 3.1 . 2. Locate the following templates found within this workbook:  Meeting Minutes Use this template to document your discussion with the attendees. Your discussion must cover all the agenda items in the meeting minutes.  Observation Form This outlines all the skills you must demonstrate throughout this task. Student Assessment V 2.0 February 2023 Page 47 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment 3. Review the instructions here and the templates with the key personnel before you proceed so you can prepare for this task. 4. Arrange a schedule with your assessor to observe you in conducting the meeting. Provide them with a copy of the Observation Form provided within this workbook. If direct observation is not possible, record the meeting in a video. Ensure to obtain permissions first from persons involved before doing so. 5. During the actual meeting, discuss the following: a. How the Implementation Plan helps achieve the organisational goals reviewed in Task 3.1. Discuss this by doing the following: i. Identify least one implementation strategy from Task 3.1 ii. Identify at least two aspects of each implementation strategy that assist in achieving the organisational goals iii. Describe how each identified aspect assists in achieving the organisational goals b. At least two benefits of the Implementation Plan. The benefits identified must correspond with the opportunities identified in the Collaborative Technology Assessment from Task 3.1. Ensure to communicate and promote these benefits to the key personnel. Promotion include, but are not limited to the following:  How the opportunities of each recommended technology benefit the key personnel  How the opportunities of each recommended technology assist in improving the collaborative processes 6. After the meeting, have the key personnel sign beside their names in the Attendees section of the Meeting Minutes as proof that you have presented your Implementation Plan to them. Their signatures must be handwritten. 7. Submit the Meeting Minutes to your assessor. SIMULATED ASSESSMENT INSTRUCTIONS Complete the steps outlined in Task 3.2 and the following additional steps for the simulated pathway. This part of the assessment will be a role-play activity. To complete the activity, you must have access to the following: Student Assessment V 2.0 February 2023 Page 48 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment  Two volunteers to roleplay as Chief Executive Officer and General Manager Human Resource  Video recording equipment such as a camera or mobile phone  A safe place to conduct the activity. Steps to take: 1. Get two volunteers to act as Chief Executive Officer and General Manager Human Resource in your presentation. 2. Have your volunteers review the task instructions and the Implementation Plan Meeting Character Brief before conducting the role play activity. Access the Implementation Plan Meeting Character Brief through the link below. Implementation Plan Meeting Character Brief bouncefitness.precisiongroup.com.au/supplementary-files/digital-competence- bsbtec404/ 3. Conduct the role play activity. 4. After conducting the role play activity, have your volunteers sign beside their names in the Meeting Minutes as proof that you have presented your Implementation Plan to them. Their signatures must be handwritten. 5. Submit the following to your assessor: a. Meeting Minutes b. Video of your role play activity (ONLY if direct observation is not possible) Meeting Minutes Date: 23/11/2023 Time: 10am Location: Bounce Fitness Purpose of the meeting Implementation Plan for new collaborative technologies Facilitator Udval Enkhbat Notetaker Supervisor Attendees Please sign beside your name after the meeting. John – CEO Udval – General Manager Human Resource Student Assessment V 2.0 February 2023 Page 49 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment Agenda Item 1 How the Implementation Plan helps achieve organisational goals Discussion Achievement of consistent knowledge Technologies are in alignment with business overall goals, objectives and strategies Enhance collaboration thus performance, placing all staff up to the same knowledge levels and avoiding mistakes, enabling them to make informed decisions. Enable not only transparency and honesty between employees, guaranteeing fully communication and identification through ID access and behaviour analysis. Tools can be set to define relevant and authorized stakeholder to have access or not accordantly to the information sensitivity under confidentiality criteria Agenda Item 2 Benefits of the Implementation Plan Discussion Benefits of collaborative tools Fully integration of departments Speeding up processes Minimization of errors a Erradicate missing deadlines Observation Form (For Assessor’s Use Only) INSTRUCTIONS TO THE ASSESSOR The assessor is to observe the learner as they complete the assessment task and skill requirements outlined in this Observation Form. Before observing the learner:  Review and discuss with the learner the task instructions, and skill requirements which they need to demonstrate to complete this assessment.  Ensure that the learner understands the requirements of the task and the skill requirements before proceeding. For this assessment, the learner is required to discuss the Implementation Plan with at least two key personnel. Prior to conducting the meeting, discuss with the learner to ensure that they have access to the following: A safe environment to conduct the meeting ( please tick at least one ) :  the workplace: Indicate location of assessment.  a simulated workplace environment: Indicate location of assessment. Student Assessment V 2.0 February 2023 Page 50 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment Assessment requirements ( please tick all requirements found in the assessment environment) :  At least two participants  Meeting Minutes template  Implementation Plan template  Video camera or a mobile phone with video recording capabilities Only if direct observation is not possible. Your Role as the Observer/Assessor You are required to observe the learner meet with at least two key personnel to discuss and consult about the Implementation Plan . The learner will provide you a copy of the Observation Form which you must complete during the observation task. Select the method of observation to be conducted:  Direct observation Assessor must be physically present in the assessment environment.  Observation via video recording Learner and the assessment requirements must be present in the video recording. Task 3.3 Implement and Use Collaborative Technology Ass 1. Access and review at least two policies and procedures relevant to implement technologies in the workplace. These may include but are not limited to the following:  Policies and procedures regarding digital information security  Policies and procedures regarding digital communication 2. Access the following templates found within this workbook:  Policies and Procedures Outline Use this template to identify and outline policies and procedures. This will be used by your assessor as basis for the Observation Form.  Observation Form This outlines all the skills you must demonstrate throughout this task. Review these templates and the instructions that follow before conducting the implementation. Student Assessment V 2.0 February 2023 Page 51 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment 3. Outline each policy and procedures relevant to implementing technologies in the workplace in the Policies and Procedures Outline template. 4. Have your assessor sign your Policies and Procedures Outline. This is to ensure that the identified requirements are in line with the requirements of your organisation. Their signature must be handwritten. IMPORTANT: You must secure confirmation from your supervisor before preparing the outline. 5. Implement your strategy for the recommended collaborative technology from the Implementation Plan in Task 3.1. During the implementation, record the following for the strategy implemented:  Actual date of implementation  Actual outcome You must also secure evidence of the implementation of the recommended technology. This will be submitted as supplementary evidence at the end of the task. Evidence of implementation includes but is not limited to the following:  Screenshots  Photos  Videos Ensure that you follow the policies and procedures you identified in your Policies and Procedures Outline while implementing these 6. Have your assessor review the information you recorded and have them complete and sign the Assessor Declaration section of the Implementation Plan . Their signature must be handwritten. 7. Submit the following completed templates to your assessor:  Policies and Procedures Outline  Implementation Plan SIMULATED ASSESSMENT INSTRUCTIONS Complete the steps outlined in Task 3.3 and the following additional steps for the simulated pathway. Steps to take: 1. Access the following policies and procedures documents from Bounce Fitness through the link below:  Digital Communication Policies and Procedures  Acceptable Use of Computers, Internet and Email Procedures Student Assessment V 2.0 February 2023 Page 52 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment https://bouncefitness.precisiongroup.com.au/policies-and- procedures/administrative-policy-procedures/ Use these policies and procedures documents to assist you in completing this task. 2. Locate the Policies and Procedures Outline template located within this workbook. Use this template to identify and outline policies and procedures. 3. Outline the requirements from each of the identified policies and procedures. These requirements must be relevant to the collaborative technologies being implemented. Your assessor will use these outlines as requirements for observing the implementation. 4. Present the completed Policies and Procedures Outline to your assessor for approval. Have your assessor sign beside their name on the Policies and Procedures Outline template as proof of their approval. Their signature must be handwritten. 5. Submit the completed Policies and Procedures Outline template to your assessor. Policies and Procedures Outline Name Udval Enkhbat Policy and procedures Digital communication and information security Collaborative technology to be implemented Knowledge Management Software & Sharable Calendar Policies This policy sets out guidelines for acceptable use of the computer network. The primary purpose for which access to the Internet, email, knowledge systems and professional sharable calendar is provided to Bounce Fitness staff is to assist them in carrying out the duties. Employees are expected to use the internet responsibly and productively. All equipment, service and technology used to access the internet are the property of Bounce Fitness and the organisation reserves the right to monitor any and all activity of each of its employees. Bounce Fitness aims to continuously ensure the security of digital data within the workplace. In order to meet this, Bounce Fitness uses secure platforms that provide encryption for workplace tasks. Procedures  At Bounce Fitness, all staff members follow professional communication etiquette, even when using digital communication.  Information to be included within systems must be clear, objective and in English language Student Assessment V 2.0 February 2023 Page 53 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment  Every information and report must be included within management system, allowing access only to relevant stakeholders  Every deadline must be included within management system, allowing access to relevant stakeholders, inserting automated reminders within integrated sharable calendar tool  Staff must tick “viewed box” when reading papers, documents and any other information shared within system  This policies and procedures are underpinned by privacy and confidentiality laws  Everything not covered within this policies and procedures are to observe Digital Communication Policies and Procedures Observation Form (For Assessor’s Use Only) INSTRUCTIONS TO THE ASSESSOR The assessor is to observe the learner as they complete the assessment task and skill requirements outlined in this Observation Form. Before observing the learner:  Review and discuss with the learner the task instructions, and skill requirements which they need to demonstrate to complete this assessment.  Ensure that the learner understands the requirements of the task and the skill requirements before proceeding. For this assessment, the learner is required to implement the collaborative technology as identified in their Implementation Plan . Prior to implementation, discuss with the learner to ensure that they have access to the following: A safe environment to implement the collaborative technologies ( please tick at least one ) :  the workplace: Indicate location of assessment.  a simulated workplace environment: Indicate location of assessment. Assessment requirements ( please tick all requirements found in the assessment environment) :  At least two workstations  Implementation Plan  Video camera or a mobile phone with video recording capabilities Only if direct observation is not possible Task 3.4 Plan and Organise Training and Coaching Student Assessment V 2.0 February 2023 Page 54 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment Assessment Instructions 1. To complete this task, you must meet with the same key personnel from Task 3.2 for a consultation regarding their learning needs. 2. Access the Training and Coaching Plan template. Use this template to plan and organise training and coaching activities. 3. Arrange a consultation with the key personnel from Task 3.2 and identify the following: i. At least one learning need relevant to implementing digital technology implemented in Task 3.3 ii. At least two training activities for each key personnel to address their training needs. These training activities must include the following: Training activities are formal, singular activities that are conducted with the purpose of transferring knowledge. a. At least one training activity to maximise the uptake of digital technology ‘Uptake’ refers to how fast an employee can learn and understand the requirements to use the features of technology. b. At least one training activity to maximise the effectiveness of digital technology ‘Effectiveness’ refers the technology’s efficiency in doing the job it’s supposed to do. iii. At least two coaching activities for each key personnel Coaching activities are informal, ongoing activities that are conducted in the workplace with the purpose of enhancing knowledge and skills. a. At least one coaching activity to maximise the uptake of digital technology b. At least one coaching activity to maximise the effectiveness of digital technology iv. At least two relevant personnel who will be in charge for each training activity and each coaching activity. Relevant personnel include but are not limited to the following: o IT staff o Staff trainers o HR staff, etc v. Date of implementation for each training activity and each coaching activity Student Assessment V 2.0 February 2023 Page 55 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment 4. After the consultation, have the key personnel sign beside their name at the Participants section of the Training and Coaching Plan. 5. Organise each training activities and coaching activities identified in your Training and Coaching Plan. Secure proof that you have organised each of the following:  Training activities for each key personnel  Coaching activities for each key personnel This will be submitted as supplementary evidence at the end of the task. This includes but is not limited to the following:  Consultation logs  Emails  Scheduled events on the calendar 6. Submit the following to your assessor:  Training and Coaching Plan  At least one supplementary evidence of the implementation of each of the following: o Training activities for each key personnel o Coaching activities for each key personnel SIMULATED ASSESSMENT INSTRUCTIONS Complete the steps outlined in Task 3.4 and the following additional steps for the simulated pathway. Steps to take: 1. Access the Simulated Email template. Use this template for organising the training and coaching activities for the key personnel. 2. Write an email for each training and coaching activity addressed to the following departments:  Administrative Department <admin@bouncefitness.com.au>  Human Resource Department <humanresources@bouncefitness.com.au> Your email must contain the following points:  Training activity o Person in charge of the activity Student Assessment V 2.0 February 2023 Page 56 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment o Schedule of the activity  Coaching activity o Person in charge of the activity o Schedule of the activity 3. Submit the following documents to your assessor: a. Training and Coaching Plan b. At least one Simulated Email for the following i. Each training activity outlined in the Training and Coaching Plan ii. Each coaching activity outlined in the Training and Coaching Plan Student Assessment V 2.0 February 2023 Page 57 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment Simulated Email Template + Send From: Mel – Centre Manager To:  Administrative Department <admin@bouncefitness.com.au>  Human Resource Department <humanresources@bouncefitness.com.au> Cc: Subject : Training needs for implementation of collaborative tool Message Dear Stakeholders, I am e-mailing this to you to inform the outcomes of training analysis and planning for implementation of Knowledge Management System integrated with sharable calendar. Planned are as following: Training and Coaching Plan Training Activity for Maximising Uptake Person in Charge Duration Date of Implementation E-learning HR Department IT Department 2 weeks 20/11/2023 Training Activity for Maximising Uptake Person in Charge Duration Date of Implementation Student Assessment V 2.0 February 2023 Page 58 of 61

BSBTEC404 - Use digital technologies to collaborate in a work environment In-class Departmental Manager 2 weeks 21/11/2023 Training Activity for Maximising Effectiveness Person in Charge Duration Date of Implementation Practical case study/ scenario Departmental Manager 1 month 22/11/2023 Collaborative Technology Knowledge Management System integrated with sharable calendar Coaching Activity for Maximising Uptake Person in Charge Duration Date of Implementation Video streaming, sharing screen use, guiding creative actions Coach (IT Department) 5 days 20/11/2023 Coaching Activity for Maximising Effectiveness Person in Charge Duration Date of Implementation On site use of technology, inspiring effective use of tool Coach (IT Department) 5 days 21/11/2023 Student Assessment V 2.0 February 2023 Page 59 of 61

ASSESSMENT 2: PRACTICAL ASSESSMENT-RESULT SHEET Student’s name: Udval Enkhbat Student ID: Assessor’s name: Unit of competency: BSBTEC404 - Use digital technologies to collaborate in a work environment Did the student satisfactorily: Yes No Comments Part I Task 1 Review Current Workplace Collaboration Processes and Technology Part I Task 2 Work with Strategies and Objectives Part I Task 3 Report Outcomes of Assessment Part II Task 1 Identify Collaborative Technologies Part II Task 2 Identify Opportunities, Priorities, Costs, and Risks Part II Task 3 Prepare a Business Case Study Part III Task 1 Develop an implementation Plan Part III Task 2 Communicate Collaborative Technology Implementation Part III Task 3 Implement and Use Collaborative Technology Part III Task 4 Plan and Organise Training and Coaching Student’s overall performance is: ☐ Satisfactory ☐ Not Satisfactory Is re-assessment required? ☐ Yes ☐ No Assessor’s Date:

BSBTEC404 - Use digital technologies to collaborate in a work environment Student Assessment V 2.0 February 2023 Page 61 of 61