Assignment 2 SITXMGT005 done

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Rakesh khatri ASSIGNMENT 2 SITXMGT005

Task 1 New supplier template 1 Objective: offer the most comprehensive range of compostable, biodegradable and sustainably produced packaging in Australia Key performance indicators: globally recognised brand Name ： Bio Pack Address ： Suite 202/59-75 Grafton Street, Bondi Junction, NSW 2022 Weblink: https://www.biopak.com/au/our-story Phone ： 1300 246 725 Email ： sales@biopak.com.au ABN ： ABN 48 119 998 711 Supplier product detail Product Price Paper Bags $0.19 EA 4oz Hot Cup Lid $0.063 EA FOLD 2-PLY DINNER NAPKIN $0.044 EA 16oz AQUEOUS SINGLE WALL HOT CUP $0.17 EA Chip Cup $0.08 EA Wooden Spoon $0.049 EA Is the supplier local, interstate or overseas

globally How stable and reliable is the supplier At their core, they exist to create sustainable packaging that puts the planet first. Since they began in 2006, they have become a globally recognised brand. Businesses of all sizes leverage the BioPak brand to win the hearts of conscious consumers. Quality of product great natural and eco-friendly alternative to outdated disposable plastic plates and are 100% free from chemicals and other additives. Minimum acceptable outcome Melbourne FREE for 4+ cartons 2 pm cut-off for next-day dispatch. 15% discount on over 6 cartons Ideal outcome 20% off of over 6 cartons New supplier template 2

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Objective: Eco-friendly packaging uses raw materials and then restores them to their origins minimizing waste of precious resources and protecting our planet. Key performance indicators: Made from tree-free, annually renewable materials, fully compostable in 30-90 days Recyclable, no plastic coating, suitable for both hot & cold foods Strong & durable, great for events Name ： FoodPackaging2U Address ： 20B Leinster Grove, East Brunswick, Vic, 3058, Australia Weblink: https://foodpackaging2u.com.au/ Phone ： +61 403 347 678 Email ： foodpackaging2u.com.au ABN ： 85 065 372 812 Supplier product detail Product Price Paper Bags $0.03 EA 4oz Hot Cup Lid $0.042 EA FOLD 2-PLY DINNER NAPKIN $0.036 EA 16oz AQUEOUS SINGLE WALL HOT CUP $0.188 EA Chip Cup $0.156 EA Wooden Spoon $0.02 EA Is the supplier local, interstate or overseas

Local supplier How stable and reliable is the supplier This supplier carries about 13 different brands, meanwhile, As a subsidiary of C&C Trading (Australia) Pty Ltd, FoodPackaging2U positions itself as a major supplier of renewable and reusable packaging in Melbourne, Australia, having acquired more than 15 years of relevant experience in the industry. Quality of product easily source biodegradable, fully compostable, and fully recyclable food packaging. Made of 100% cardboard or paper. Minimum acceptable outcome Free Shipping over $120, delivery within 2-3 business days 10% discount if over $1000 per order Ideal outcome 20%-25% discount if spend over $2000 New supplier template 3 Objective:

Sustainability: Detpak aims to lead in sustainable packaging by using recyclable and compostable materials and minimizing plastic use. They work towards creating packaging solutions that support a circular economy, which involves designing out waste and keeping resources in use for as long as possible Key performance indicators: Reduction in Plastic Use: Measure the amount of plastic reduced or eliminated through their packaging solutions. For instance, their partnership with Subway to replace plastic trays with fibre-based platters is expected to remove 205 tonnes of plastic annually (Detpak). Recyclability and Compostability: Track the percentage of products that are recyclable or compostable. Ensuring that their products comply with local regulations on plastic use and are made from sustainable materials is critical. Name ： Det Pak Address ： 55 East Street Brompton SA 5007 Weblink: www.detpak.com Phone ： 02 6680 2550 Email ： media@detmoldgroup.com ABN ： 29 161 163 597 Supplier product detail Product Price Paper Bags $0.09 EA 4oz Hot Cup Lid $0.08 EA FOLD 2-PLY DINNER NAPKIN $0.05 EA 16oz AQUEOUS SINGLE WALL HOT CUP $0.14 EA Chip Cup $0.10 EA Wooden Spoon $0.04 EA Is the supplier local, interstate or overseas Interstate

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How stable and reliable is the supplier Major brands like KFC, McDonald’s, Burger King, Starbucks, Jollibee, Krispy Kreme, Weber and Nando’s know that when they work with Detpak, they benefit from our extensive production expertise and know- how, market responsiveness, and innovation. With owned manufacturing in seven countries, an agile supply chain and a dedicated sourcing team, you can rest assured that when you partner with Detpak, packaging will never be your weakest link. With partnerships of over 50 years with leading global brands, They build trusted relationships that solve the commercial realities of today and can be relied on to deliver on the evolving needs of tomorrow. Quality of product Detpak’s commitment to quality is evident in its use of sustainable materials, innovative product designs, rigorous manufacturing standards, and positive customer feedback. Their ability to consistently deliver high-quality, eco-friendly packaging solutions positions them as a leader in the industry. Minimum acceptable outcome 1. Free Delivery on orders over $300 Free delivery applies to orders in Australia and New Zealand over AUD 300/NZD 300 (metro locations only). The freight discount will automatically be applied at the time of checkout. The $300 threshold must be met after any discounts or promotional offers have been applied. 2. SHOP NOW Promotion: The $20 discount applies to Detpak stock range products available for purchase through detpak.com. Minimum spend $100 exc. GST. Ideal outcome Free delivery within 2-3 business days 10% discount on each purchase over $500 17.5% discount if over $1200

Supplier Total Price of order (6 items) Bio Pack $0.60 per set FoodPackaging2U $0.47 per set Det Pak $0.50 Per set To conclude, the FoodPackagin2U supplier has the best deal with the lowest price of the items we need, meanwhile, it is a local company, so is easier to deliver orders at quicker times. So, we have decided to choose The FoodPackaging2U as our new supplier. Comparison

Task 2 Purpose: Feedback on New Supplier of Eco-Friendly Packaging Dear Owner and the heads of the department, I hope this email finds you well. As part of our ongoing commitment to sustainability and environmental responsibility, we are excited to introduce a new supplier of eco-friendly packaging materials. We believe that this change will not only align with our company values but also contribute positively to our environmental impact. To ensure that this transition meets the needs and expectations of our organization, we would like to arrange a meeting with you, the owner, and heads of department to gather feedback on the new supplier's offerings. Your insights and perspectives are invaluable in ensuring that we make informed decisions that benefit the company as a whole. The meeting will provide an opportunity to: 1. Review the documentation provided by the new supplier, including: - [Attachment: Copy of Supplier Agreement] - [Attachment: Product Catalog] - [Attachment: Pricing Information] 2. Discuss any concerns or preferences regarding the new eco-friendly packaging materials. 3. Determine any adjustments or additional steps required to integrate the new supplier seamlessly into our operations. Please find attached copies of each document from the new supplier for your review prior to the meeting. We propose scheduling the meeting at your earliest convenience. Kindly let us know your availability, and we will coordinate a suitable time for everyone. Thank you for your attention to this matter. We look forward to your valuable feedback and collaboration in this endeavour. Best regards, Rakesh khatri Operations Manager

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Task 3 Purpose: Role play Meeting detail: Date:20 May 2024 Time: 3 pm ( Me , Restaurant owner, Head Chef, front-of-house manager and events manager) Me: Let us gather detailed information about the products offered by each supplier, including specifications, quality, and any unique features. Analyze how each product aligns with the business objectives, such as improving efficiency, reducing costs, or enhancing quality. And compare the prices of similar products from different suppliers to ensure competitiveness and value for money. So here are 3 different suppliers respectively FoodPackaging2U, Green Pack and Bio Pack. Owner: Can you describe some details of each supplier, something like their key features and advantages? Me: For sure, all three companies offer different brands of eco-friendly packing, 2 of them are local companies and one is global. High qualities are all proven by them. Front of House manager: While looking at the local market recently, some restaurants started using edible cups to severing coffee, so when customers finish their coffee they can also eat the cup which means here is no waste, are those suppliers you just mentioned also offering that stuff? Head Chef: that sounds interesting The events manager: Definitely, we should order that in our next event! Me: I am afraid not, but their products are made of corn or cardboard or kind of biomaterials, fully compostable in 30-90 days. Owner: Do they offer us any discounts or promotions?

Me: Yes, they are, but just a reasonable price, due to the pricy row materials. Front of House manager: That makes sense. Me: So let me give you guys detailed information about each supplier and identify the strengths and weaknesses of each supplier based on factors like reliability, product quality, lead times, customer service, and flexibility. We also need consider factors such as the supplier's track record, reputation in the industry, and ability to meet the organization's needs consistently. And final step is to evaluate any potential risks associated with each supplier, such as supply chain disruptions or quality issues. Owner: We have to seek stakeholder feedback, and engage with stakeholders, including end- users, department heads, and procurement specialists, to gather feedback on their experiences with each supplier. Consider their input regarding product quality, reliability, responsiveness, and overall satisfaction with the supplier's performance. Address any concerns or issues raised by stakeholders and incorporate their feedback into the decision-making process. Events manager: Consider factors such as product quality, pricing, reliability, and the supplier's ability to meet our needs in the long term. Head chef: Do not forget to define key performance indicators (KPIs) to measure the success of the partnership, such as cost savings achieved, on-time delivery rates, product defect rates, and customer satisfaction are always Important! Me: we will gather more information in further meetings …

Task 4: Email to the packaging supplier, Request for Contract Amendment Dear FoodPackaging2U, I hope this email finds you well. As the Operations Manager at The Feast of Flavour, I am reaching out to discuss some necessary changes to our existing agreement. The reason for this email is to inform you of the need to amend our current contract. We value our ongoing partnership with your company and believe that these adjustments will further align our business objectives and enhance our collaboration. The changes we require in the contract stem from our continuous efforts to optimize our operations, decrease costs, and increase profitability. As per the legal stipulations outlined in our current agreement, we have identified areas where amendments are necessary to better reflect our evolving needs and ensure mutual benefit. To provide clarity, we would like to confirm the following required amendments in the current contract: [Specify the amendments or changes needed in detail] Additionally, we are interested in exploring whether your company can offer products that align more closely with our current requirements. If possible, we would appreciate any information or proposals you can provide in this regard. The outcomes of this process will be discussed further once we have received your response. We are committed to working together to find mutually beneficial solutions and strengthen our partnership. We sincerely appreciate your continued ongoing business in the products we currently receive from you. Your dedication to providing quality products and excellent service is valued by our team. Thank you for your attention to this matter. We look forward to your prompt response. Warm regards, Rakesh khatri Operations Manager The Feast of Flavour

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Task 5 Purpose: Email to the Owner with the amended contract as an attachment

Subject: Amended PDF Supplier Contract for Approval Dear Owner, I hope this email finds you well. As discussed, I have amended the PDF supplier contract with the changes agreed upon via our recent email correspondence with the supplier contact. The revisions include the updated terms on delivery schedules, pricing adjustments, and the newly agreed-upon penalties for late deliveries. Please find attached the amended contract for your review and approval. I have ensured that all modifications align with our business policies and procedures, aiming to decrease our costs and increase our profitability. Kindly review the attached document and let me know if there are any further changes required or if you have any questions. Your approval will enable us to proceed with finalizing the agreement with the supplier promptly. Thank you for your time and consideration. Best regards, Rakesh khatri Operations Manager The Feast of Flavour Attachment: Amended PDF Supplier Contract

Task 6: Email supplier amended contract Dear FoodPackaging2U, I hope this message finds you well. As part of our ongoing efforts to streamline our operations and ensure our partnerships are mutually beneficial, I have reviewed and amended the current contract between our organizations. The amendments aim to align better with our business objectives, ultimately decreasing costs and increasing profitability for both parties. Please find attached the amended contract for your review and approval. I believe these changes will enhance our collaboration and help us achieve our shared goals more effectively. Should you have any questions or require further adjustments, please do not hesitate to contact me. I look forward to your feedback and hope to finalize this agreement soon. Thank you for your cooperation and continued partnership. Best regards, Rakesh khatri Operations Manager The Feast of Flavour Attached contract same as task 5 above

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Task 7: Meeting Request to Discuss Eco-Friendly Packaging Partnership Dear FoodPackaging2U ， I hope this email finds you well. My name is Haoying Li, and I am the Operations Manager at The Feast of Flavour. I am reaching out to arrange a meeting to discuss our interest in establishing a partnership for the supply of eco-friendly packaging products, as we agreed upon in our recent stakeholder meeting. We are very excited about the potential collaboration with your company, given your reputation for high-quality, sustainable products. As part of our commitment to reducing our environmental footprint and meeting our business objectives, we believe that incorporating your eco-friendly packaging will be a significant step forward. In our upcoming meeting, we aim to cover the following points: 1. Product Range and Specifications: Understanding the types of eco-friendly packaging you offer and their specific features. 2. Pricing and Contract Terms: Discuss potential pricing models, contract duration, and payment terms to ensure mutual benefit. 3. Supply Chain and Delivery: Ensuring that your supply chain capabilities align with our operational needs, including delivery schedules and logistics. 4. Quality Assurance and Support: Establishing quality assurance measures and support mechanisms to maintain a high standard of service and product quality. We are flexible with the timing but would prefer to schedule this meeting at your earliest convenience. Thank you for considering our request. We look forward to a productive discussion and a successful partnership. Best regards, Rakesh khatri Operations Manager The Feast of Flavour

Task 8: Prepare for the negotiation with new supplier( with form) Objectives of the Negotiation: 1. Minimum Acceptable Outcome: - Achieve at least a 15% discount on orders over $1000. 2. Anticipated Outcome: - Secure a discount between 15% to 20% on orders over $1000. 3. Ideal Outcome: - Obtain a 20% discount on orders over $1000. Key Performance Indicators (KPIs): 1. Quality of Packaging Products: - Consistency in quality across all deliveries. - Products must meet eco-friendly standards as per agreed specifications. 2. Delivery Timeliness: - 95% on-time delivery rate. - Clear communication in case of delays or issues. 3. Cost Efficiency: - Maintain or reduce current packaging costs with the new supplier. 4. Customer Satisfaction: - Positive feedback on packaging from customers. 5. Supplier Responsiveness: - Supplier response time within 24 hours for inquiries and issues. Plan for Failed Negotiation or Outcome: 1. Alternative Suppliers: - Identify and reach out to other potential eco-friendly packaging suppliers. 2. Short-Term Solutions: - Use current suppliers or interim packaging solutions while searching for alternatives.

3. Internal Measures: - Evaluate internal processes to manage costs and maintain sustainability goals temporarily without the new supplier. 4. Re-Evaluation: - Review negotiation strategy and identify areas for improvement for future negotiations. Business Needs: - High-quality, eco-friendly packaging. - Cost-effective pricing to reduce overall expenses. - Reliable delivery schedules. - Strong support and service from the supplier. Supplier Needs: - Secure a long-term, high-volume client. - Ensure profitable pricing while meeting our discount requirements. - Maintain a good business relationship with clear communication. Ranking of Issues and Potential Concessions: 1. Discount on Orders: - High importance; crucial for cost reduction. 2. Quality Assurance: - High importance; must meet sustainability standards. 3. Delivery Timeliness - High importance; impacts operational efficiency. 4. Support and Communication: - Medium importance; ensures smooth operations. 5. Contract Length: - Medium importance; potential concession for better pricing.

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Agenda for the Negotiation Meeting: 1. Introduction and Objectives: - Brief overview of meeting objectives and mutual introductions. 2. Discussion of Packaging Needs - Detailed discussion on the types of packaging required and quality standards. 3. Pricing and Discount Structure: - Negotiate discount rates and conditions for orders over $1000. 4. Delivery and Logistics: - Discuss delivery schedules, logistics, and timeliness expectations. 5. Quality Assurance: - Establish quality control measures and procedures. 6. Support and Communication: - Outline expectations for support and communication channels. 7. Contract Terms: - Discuss the length of the contract, terms, and renewal options. 8. Closing Remarks: - Summarize agreed points, outline next steps, and schedule follow-up if needed.

Task 9: Supplier Negotiations Meeting detail: Date:25 May 2024 Time: 2 pm Supplier: Food packaging2U Operation Manager: Rakesh khatri Operation Manager: Good morning, thank you for agreeing to meet us today to talk about prices for our eco packaging for restaurants. Suppliers: Thank you for organising this discussion. We are also keen to explore how we can improve our partnership and offer the best possible service. Operation Manager: As you know, we are trying to reduce our operating costs without compromising the quality of our eco-friendly packaging materials. Currently, we are paying $0,15 per unit. We would like to explore whether it is possible to get a more advantageous price considering our order volume and our long- term partnership. What is the best price you can offer us? Suppliers: Thank you for clarifying your objectives which we share 100%. We stand ready to work with you to achieve these common goals. We are happy to be considered for your eco packaging supply. Given the size of your order, we can offer you a price of $0,13 per unit. This reflects a 20% reduction from the current price. Operation Manager: We appreciate your offer. However, we are looking to reduce costs even further, especially given our long-term commitment to sustainability. Could you do additional volume-based discounts or offer other incentives to reduce the price? Suppliers: I understand your need to further save costs. I can offer you a price of $0,13 per unit if you increase your order volume by at least 17% over your current average. Additionally, we may include free shipping on orders over a certain quantity. Operation Manager: Thank you for your flexibility. The offer of $0.13 per unit is certainly attractive. We are currently evaluating our ability to increase order volume and believe we could achieve the 25% target with a little planning. I would like to ask you, however, if there is room for further negotiations on prices also considering our long-term commitment and the potential future growth of our partnership.

Suppliers: We appreciate your long-term commitment and the opportunity for our partnership to grow. We can offer a price of $0.10 per unit if you can increase your order volume by 30% within the next year. This is our best offer considering your loyalty as a customer and the future growth potential of your business. Operation Manager: Thank you for your offer. We feel that $0.10 per unit is a very competitive price and fits our needs. We are confident that we can achieve the target of 30% increase in order volume within the next year. Can we proceed with confirming this new price in our contracts? Suppliers: Absolutely, we can update your contracts to reflect the new price of $0.10 per unit. It will be a pleasure to continue our partnership and support your business with our eco packaging. Operation Manager: Perfect, thank you very much for your availability and collaboration. We look forward to continuing to work together to promote sustainability and reduce our operating costs.

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Task 10: New supplier contract Subject: Approval Request for New Supplier Contract Dear Owner, I hope this email finds you well. Following our recent negotiation meeting with the new supplier for eco packaging, I am pleased to inform you that we have successfully developed a new supplier contract based on our discussions. I am seeking your approval for the contract before finalising our agreement with the supplier. Please find attached a copy of the new supplier contract outlining the terms and conditions agreed upon between our organisation, Feast of Flavours, and the supplier. This contract encompasses the details we discussed during the negotiation meeting, including pricing, delivery terms, quality standards, and other pertinent clauses. I believe this contract reflects our mutual interests in reducing business costs while maintaining the quality and sustainability of our packaging materials. The supplier has demonstrated a commitment to meeting our requirements, and I am confident that this partnership will contribute to our business objectives. Your approval of the contract would signify the official endorsement of this new supplier relationship. Once approved, I will proceed with informing the supplier and adding them to our approved supplier record. Please review the attached contract at your earliest convenience and let me know if you have any questions or require any further clarification. Your feedback and approval are greatly appreciated. Thank you for your attention to this matter. Best regards, Rakesh khatri Operations Manager The Feast of Flavours Attachment: New Supplier Contract Supplier contract AN AGREEMENT BETWEEN PURCHASER AND SUPPLIER This Deed of Agreement is made and entered into on 24th day of October, 2019 Between Organisation Feast of Flavours, an international non-government organisation having its Country Office at 12 The Esplanade, Cairns, represented by its Purchase Committee (here in after called THE PURCHASER which term shall include its successors and assigns) on the one Part. And

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PDF having its office at 465 Greenfield St, Cairn North (here in after called THE SUPPLIER which term shall include successors and assigns) on the other Part. Whereas Organisation Feast of Flavours has a Project to houses to 12 The Esplanade, Cairns at district of Far North Queensland. And whereas THE PURCHASER is willing to purchase food, beverage and packaging for the purposes mentioned above. For this purpose, THE PURCHASER desires to appoint a Supplier to supply food, beverage, and packaging. Whereas THE SUPPLIER expresses their desire to enter into an agreement with THE PURCHASER for the job fully described in Schedule A. NOW THIS DEED OF AGREEMENT WITNESS THE TERMS AND CONDITIONS AS FOLLOWS: 1. That the Agreement shall come into force immediately and shall remain valid until the final completion of the job or cancelled by THE PURCHASER. 2. That the materials more specifically described in Schedule-A shall be supplied by THE SUPPLIER at 12 The Esplanade, Cairns 3. That THE PURCHASER reserves the right to change their specified delivery site for any reasonable ground or grounds and THE SUPPLIER shall be responsible to deliver the materials at the new site. The transportation cost for delivery at the new site will be decided by both the parties. 4. That the quality and quantity of the materials shall be as per specification given by THE PURCHASER as well as samples submitted by THE SUPPLIER and approved by THE PURCHASER. 5. That the delivery of the materials shall be made by THE SUPPLIER at their own cost, management, and responsibility as per Schedule B. 6. THE SUPPLIER shall be fully responsible for delivery of the materials in good condition at the specified site of THE PURCHASER through delivery dockets in triplicate.

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Task 11: Email contract to new supplier Subject: Confirmation of New Contract Agreement Dear Green pack, I hope this email finds you well. I am pleased to inform you that after thorough review and discussion, Feast of Flavours has decided to enter into a formal contract agreement with [Supplier's Name]. We believe that this partnership will greatly benefit both parties by ensuring the consistent supply of quality products while maintaining competitive costs. Attached to this email, please find a copy of the new contract outlining the terms and conditions agreed upon by both parties. We kindly request you to review the document thoroughly and, if acceptable, sign where indicated. Your signed copy can be returned to us at your earliest convenience to finalize the agreement. We would like to take this opportunity to express our gratitude for your business and the trust you have placed in Feast of Flavours. We value our ongoing partnership and look forward to continuing to work closely with you to meet our mutual objectives. Thank you once again for your cooperation, and please do not hesitate to reach out if you have any questions or require further clarification regarding the contract. Warm regards, Rakesh khatri Operations Manager The Feast of Flavours [Attached new supplier Contract] Supplier contract AN AGREEMENT BETWEEN PURCHASER AND SUPPLIER This Deed of Agreement is made and entered into on 24th day of October, 2019 Between Organisation Feast of Flavours, an international non-government organisation having its Country Office at 12 The Esplanade, Cairns, represented by its Purchase Committee (herein after called THE PURCHASER which term shall include its successors and assigns) on the one Part. And PDF having its office at 465 Greenfield St, Cairn North (herein after called THE SUPPLIER which term shall include successors and assigns) on the other Part.

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Whereas Organisation Feast of Flavours has a Project to houses to 12 The Esplanade, Cairns at district of Far North Queensland. And whereas THE PURCHASER is willing to purchase food, beverage and packaging for the purposes mentioned above. For this purpose, THE PURCHASER desires to appoint a Supplier to supply food, beverage, and packaging. Whereas THE SUPPLIER expresses their desire to enter into an agreement with THE PURCHASER for the job fully described in Schedule A. NOW THIS DEED OF AGREEMENT WITNESS THE TERMS AND CONDITIONS AS FOLLOWS: 1. That the Agreement shall come into force immediately and shall remain valid until the final completion of the job or cancelled by THE PURCHASER. 2. That the materials more specifically described in Schedule-A shall be supplied by THE SUPPLIER at 12 The Esplanade, Cairns 3. That THE PURCHASER reserves the right to change their specified delivery site for any reasonable ground or grounds and THE SUPPLIER shall be responsible to deliver the materials at the new site. The transportation cost for delivery at the new site will be decided by both the parties. 4. That the quality and quantity of the materials shall be as per specification given by THE PURCHASER as well as samples submitted by THE SUPPLIER and approved by THE PURCHASER. 5. That the delivery of the materials shall be made by THE SUPPLIER at their own cost, management, and responsibility as per Schedule B. 6. THE SUPPLIER shall be fully responsible for delivery of the materials in good condition at the specified site of THE PURCHASER through delivery dockets in triplicate.

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Task 12: Email supplier changes to all staff Subject: New Supplier Agreement - Important Update Dear Team, I hope this email finds you all in good spirits. I am pleased to inform you that following successful negotiations, Feast of Flavours has established a new supplier partnership that promises to enhance our operations and service quality. I would like to extend my gratitude to everyone involved in the process for their contributions and cooperation. The details of our new supplier are as follows: Supplier: Green Pack Product: eco packaging Contact Information: 1/11 Lucky Lane Online enquiry only www.greenpack.com.au This collaboration opens up exciting opportunities for us to streamline our procurement process and ensure consistent quality in our offerings. I am confident that this partnership will enable us to better serve our customers and achieve our business objectives. Please take note of the updated supplier information and ensure that it is integrated into your respective areas of responsibility. Should you have any questions or require further clarification regarding the new supplier, please do not hesitate to reach out to me directly. Thank you all for your dedication and commitment to maintaining the high standards of Feast of Flavours. Let us continue to work together seamlessly to deliver exceptional experiences to our valued customers. Best regards, Rakesh khatri Operations Manager The Feast of Flavours

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Task 13: Email owner for approval to seek legal advice Subject: Request for Legal Advice Regarding Con-Air Dear Owner, I trust this email finds you well. I am writing to seek your guidance and approval to engage legal counsel in light of recent developments with Con-Air. As you are aware, we have been in negotiations with Con-Air to establish a partnership for the supply of our kitchen equipment. However, there have been some concerns raised regarding the information provided by Con-Air during our discussions. While we are eager to move forward with this potential collaboration, it is imperative that we ensure all contractual agreements are sound and in the best interest of Feast of Flavours. By seeking legal advice, I aim to: 1. Clarify any ambiguities or discrepancies in the information provided by Con-Air. 2. Ensure that the terms and conditions of any potential contract adequately protect our interests and mitigate any risks. 3. Identify any potential legal implications or liabilities that may arise from entering into a partnership with Con-Air. I believe that obtaining legal counsel will provide us with the necessary expertise and guidance to navigate this situation effectively and safeguard the interests of Feast of Flavours. Thank you for your attention to this matter, and I look forward to your response. Warm regards, Rakesh khatri Operations Manager The Feast of Flavours

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Task 14: Seek legal advice Subject: Request for Legal Advice Regarding Con-Air Contract Dear Lawyer, I hope this email finds you well. I am writing to seek your professional advice and expertise regarding a contractual matter with Con- Air, a potential supplier of kitchen equipment for Feast of Flavours. During our negotiations with Con-Air, they have provided us with information regarding their products and services, as well as proposed terms for a contractual agreement. However, there are certain aspects of the proposed contract that raise concerns, particularly regarding the clarity of obligations, warranties, and potential liabilities. Given the importance of this partnership and the significant investment involved, it is crucial for us to ensure that the contractual agreement with Con-Air is comprehensive, fair, and legally sound. As such, I would greatly appreciate your insights into the following: 1. Examining the Con-Air proposed contract. 2. Finding any unclear or inconsistent passages in the contract, as well as any sections that need attention. 3. Evaluation of our rights, responsibilities, and possible risks under the suggested agreement. 4. Suggestions for any changes or further language that might be required to safeguard Feast of Flavours' interests. 5. Guidance about possible actions to take in the event of disagreements or breaches of contracts. We will be able to handle this scenario more skilfully and make sure that our company interests are protected with your guidance as a contract lawyer. I understand that your time is valuable, and I appreciate your prompt attention to this matter. Please let me know if you require any further information or clarification regarding the contract with Con- Air. Thank you for your assistance, and I look forward to your guidance on this matter. Best regards, Rakesh khatri Operations Manager The Feast of Flavours

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Task15: Email to stakeholders Subject: Seeking Feedback and Ideas Regarding Con-Air Situation Dear Owner and Team, I hope this email finds you all well. I wanted to draw your attention to something that needs our combined knowledge and experience. As you are aware, Con-Air and I have been having conversations about installing and maintaining our air conditioners. On the other hand, several people have expressed reservations about the suggested contract and the dependability of their services. Considering how important it is to keep our employees and clients happy, I think it is critical that we respond to these issues as soon as possible and, if needed, look into other possibilities. I would value your opinions and suggestions about the following: 1. Your thoughts on the reliability and reputation of Con-Air are based on your interactions and experiences with them. 2. Any concerns or reservations you may have regarding the proposed contract with Con-Air. 3. Suggestions for alternative suppliers or maintenance options that we could consider. 4. Ideas for ensuring the efficient and cost-effective maintenance of our air conditioning units while maintaining quality service for our customers. Your input as heads of your respective departments is invaluable in helping us make informed decisions that align with the overall objectives of Feast of Flavours. Please feel free to share your thoughts and ideas at your earliest convenience. I am open to scheduling a meeting if necessary to discuss this matter further. Thank you for your attention to this important issue, and I look forward to hearing from each of you. Best regards, Rakesh khatri Operations Manager The Feast of Flavours

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Task 16: Email to Con-Air Subject: Cancellation of Service Contract with Con-Air Dear Con-Air, I hope this email finds you well. I am writing to inform you that Feast of Flavours has decided to cancel the service contract with Con- Air, effective immediately. This decision has been made after careful consideration of various factors, including recent concerns raised regarding the reliability and quality of the services provided by Con-Air. While we value the relationship we have built with your company, we believe it is in the best interest of our business to explore alternative options for our air conditioning needs. We appreciate the assistance and support that Con-Air has provided us during our partnership, and we wish you continued success in your future endeavours. Please let us know the steps we need to take to formalize the cancellation of the contract, as well as any outstanding matters that require our attention. Thank you for your understanding and cooperation. Best regards, Rakesh khatri Operations Manager The Feast of Flavours

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Task 17: Email to Cairns Fire and Safety Subject: Request for Quote: Addition of Air Conditioner Maintenance Service Dear Cairns Fire and Safety, I hope this email finds you well. As part of our ongoing efforts to ensure the safety and comfort of our staff and customers, Feast of Flavours is interested in expanding our service contract with Cairns Fire and Safety to include maintenance of our air conditioning units. Although we are happy with the level of service your firm has so far offered, we think that adding air conditioner maintenance to our current contract would further improve our facilities' efficiency and safety. We would specifically prefer a quote for the following services: 1. All of the air conditioning units on our property receive routine maintenance and inspection. 2. Quick fixes and troubleshooting when problems or malfunctions arise. 3. Compliance tests to make sure all applicable safety standards and regulations are met by our air conditioning equipment. We kindly request that you provide us with a detailed quote outlining the cost of these additional services, as well as any terms or conditions that may apply. Thank you for your attention to this matter. We look forward to receiving your response and discussing the possibility of expanding our contract with Cairns Fire and Safety. Best regards, Rakesh khatri Operations Manager Feast of Flavours

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Task 18: Research contractors 1. ABC Electrical Services - Address: 123 Main Street, Sydney, NSW - Website: www.abcelectrical.com.au - Telephone: +61 2 1234 5678 - Email: info@abcelectrical.com.au - ABN: 45 678 901 234 - Service: Electrical installation and maintenance services - Quantity: Variable - Total Price: Depends on the type and extent of services requested - General Details: ABC Electrical Services is a contractor with extensive experience in the electrical industry. They have proven to be reliable and stable over time. - Minimum Acceptable Result: Reliable, high-quality service at a competitive price. - Ideal Result: Reliable, high-quality service at an affordable price, with the possibility of long- term partnerships to reduce the company's overall costs. - General Details: ABC Electrical Services is a contractor with extensive experience in the electrical industry, with qualified and knowledgeable staff. They have proven to be reliable in providing electrical installation and maintenance services. - Minimum Acceptable Outcome: The minimum acceptable outcome is a reliable, high-quality service at a competitive price, which complies with safety regulations and guarantees maximum energy efficiency. 2. Green Landscaping Pty Ltd - Address: 456 Green Avenue, Melbourne, VIC - Website: www.greenlandscaping.com.au - Telephone: +61 3 9876 5432 - Email: info@greenlandscaping.com.au - ABN: 67 890 123 456 - Service: Landscape design and maintenance services - Quantity: Varies based on project needs - Total Price: Depends on the scope of work requested and the duration of the contract - General Details: Green Landscaping Pty Ltd is a specialist landscape design and maintenance contractor with a proven reputation for reliability and quality of work. - Minimum Acceptable Outcome: Landscape design and maintenance services that meet the required standards and company budget.

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- Ideal Result: Long-term collaboration with excellent quality services at competitive prices, with an eye to environmental sustainability. - General Details: Green Landscaping Pty Ltd is a specialist landscape design and maintenance contractor, with a team of dedicated and knowledgeable professionals. They have an established reputation for the quality of the work they do. - Minimum Acceptable Outcome: The minimum acceptable outcome is a landscape design and maintenance service that respects the required standards and the company budget, with attention to environmental sustainability and aesthetic beauty. 3. Metropolitan hydraulic solutions - Address: 789 Metro Lane, Brisbane, QLD - Website: www.metroplumbing.com.au - Telephone: +61 7 8765 4321 - Email: info@metroplumbing.com.au - ABN: 89 012 345 678 - Service: Plumbing and bathroom renovation services - Quantity: Depends on the project and the needs of the company - Total Price: Variable based on the complexity of the work requested - General Details: Metro Plumbing Solutions is a trusted plumbing contractor, with a team of qualified professionals and extensive experience in bathroom remodelling. - Minimum Acceptable Outcome: Reliable, high-quality plumbing services that resolve problems efficiently and promptly. - Ideal Result: Efficient, high-quality plumbing services that exceed expectations, with strong collaboration to improve the functionality and aesthetics of corporate bathrooms. - General Details: Metro Plumbing Solutions is a trusted plumbing contractor with extensive experience providing plumbing and bathroom remodelling services. They have a qualified and professional team. - Minimum Acceptable Outcome: The minimum acceptable outcome is a reliable, high-quality plumbing service that resolves problems efficiently and timely, ensuring that company bathrooms are functional and safe. Service Qty Total price 1 Electrical installation and maintenance services Variable Depends on the type and extent of services requested 2 Landscape design and maintenance services Varies based on project needs Depends on the scope of work requested and the duration of the contract 3 Plumbing and bathroom renovation services depends on the project and the needs of the company Variable based on the complexity of the work requested

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Task 19: Email to arrange stakeholder meeting Subject: Meeting Request: Feedback on New Supplier for Eco-Friendly Packaging Dear Owner, Head Chef, Front of House Manager and Events Manager, I hope this email finds you all well. As part of our ongoing efforts to enhance sustainability practices at Feast of Flavours and ensure alignment with our business objectives, I am requesting a meeting to seek your feedback on a new supplier for eco-friendly packaging. The purpose of this meeting is to gather input and insights from key stakeholders regarding the suitability of our chosen supplier for eco-friendly packaging. Your feedback will be invaluable in determining whether the selected supplier meets our business needs and aligns with our sustainability goals. Attached to this email, you will find two contractor documents: 1. The contractor document from our previous activity, outlining the details of the selected contractor for eco-friendly packaging. 2. A new contractor document for Cairns Fire and Safety, which includes information from the additional scenario involving a discount offer for air-con maintenance services. Meeting Details: Date: 5/06/24 Time: 2 pm Location: Feast of Flavour Please review the attached documents before the meeting and come prepared to share your thoughts and feedback. Your input is vital in ensuring that we make informed decisions that benefit our business and support our sustainability initiatives. If you have any questions or concerns prior to the meeting, please don't hesitate to reach out to me. Thank you for your cooperation, and I look forward to our discussion. Best regards, Rakesh khatri Operations Manager Feast of Flavours

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Task 20: Stakeholder meeting (role-play) We are gathered here today to discuss our air conditioner maintenance service contractor options. We have carefully reviewed the proposals and collected feedback from each of you. I am pleased to announce that, after careful consideration, all interested parties have agreed to continue to use the current contractor, Cairns Fire and Safety, for the additional maintenance service. This is because—a) Cairns Fire and Safety provided a 20% discount, which made the maintenance service more inexpensive for us—and—b) we had prior great experiences with their services. - Our pre-existing trusting connection with Cairns Fire and Safety will facilitate a productive working relationship. I want to express my gratitude to each of you for your input on this choice. Your advice has been really helpful in choosing the course of action, and I am sure that this choice will be good for our business. Please feel free to ask any questions or leave any comments at this time. Thank you.

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Task 21: Email to contractor Subject: Confirmation of Air Conditioner Servicing Contract Dear Contractor, I hope this email finds you well. Following our recent stakeholders meeting, I am pleased to inform you that your company has been selected as the chosen contractor to perform the air conditioner maintenance for Feast of Flavours. We appreciate your commitment to providing reliable services and believe that your expertise will greatly benefit our establishment. As previously mentioned, we would want to verify the agreement for the maintenance of the air conditioner. Your timely and effective maintenance services are essential to guaranteeing both the comfort of our visitors and the smooth running of our business. In a little while, we will update the current contract and send it your way for approval and signature. We are certain that this agreement will strengthen our working relationship even further and help both of our companies succeed. I appreciate your unwavering commitment and assistance. We are eager to collaborate closely with you to keep everything running well during Feast of Flavours. Best regards, Rakesh khatri Operations Manager Feast of Flavours

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Task 22: Amend contract Subject: Approval Request for New Service Contract Dear Owner, I hope this email finds you well. As previously said, I have completed the service agreement with the contractor that was selected to service the air conditioners at Feast of Flavours. A copy of the updated contract is attached for your perusal and approval prior to being forwarded to the contractor. I have made sure that every item is true and complies with both the law and our company's regulations. Once this contract is signed, it becomes legally binding, thus we must first get your consent before moving forward. I sincerely appreciate your approval and comments, and I'm here to address any queries or worries you may have about the contract. Thank you for your attention to this matter. Best regards, Rakesh khatri Operations Manager The Feast of Flavours Attachment: New Service Contract Service Contract for Air Conditioning Maintenance Parties Involved: 1. Feast of Flavours Restaurant 2. Cairns Fire and Safety Services Scope of Work: Cairns Fire and Safety Services agrees to provide air conditioning maintenance services for Feast of Flavours Restaurant, as per the following terms and conditions: 1. Regular Maintenance: Inspection, cleaning, and servicing of all air conditioning units installed at the restaurant premises to ensure optimal performance and energy efficiency. 2. Filter Replacement: Replacement of air filters as needed to maintain indoor air quality and prolong the lifespan of the HVAC systems. 3. Component Check: Thorough inspection of all components, including coils, fans, motors, and thermostats, to identify any issues or potential areas of concern.

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4. Refrigerant Inspection: Checking refrigerant levels and ensuring proper refrigerant charge to prevent system breakdowns and maximise cooling efficiency. 5. Emergency Repairs: Prompt response to any emergency repair needs, including troubleshooting, parts replacement, and system recalibration to minimise downtime and ensure uninterrupted comfort for restaurant patrons. Term of Contract: This contract shall commence on 16/06/24 and remain in effect for a period of 3 years unless terminated earlier by either party by the termination clause outlined herein. Payment Terms: - The total contract value for air conditioning services is [Contract Value]. - Payment shall be made [payment terms, e.g., monthly, quarterly, etc.] upon receipt of an invoice from Cairns Fire and Safety Services. Termination: Either party may terminate this contract by providing [notice period] prior written notice to the other party. In the event of termination, Feast of Flavours Restaurant shall settle any outstanding payments for services rendered by Cairns Fire and Safety Services up to the termination date. Governing Law: This contract shall be governed by and construed by the laws of [Jurisdiction]. Any disputes arising out of or in connection with this contract shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction]. Signatures: Signature of Feast of Flavours Representative Signature of Cairns Fire and Safety Services Representative

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Task 23: Email new contract to the contractor Subject: New Contract for Air Conditioner Maintenance Services Dear Contractor, I hope this email finds you well. I am pleased to inform you that after careful consideration and stakeholder discussions, Feast of Flavours Restaurant has chosen to engage your company for the provision of air conditioner maintenance services. We appreciate your dedication to excellence and your commitment to ensuring the comfort and safety of our patrons. Attached to this email, you will find the new contract outlining the terms and conditions of our agreement. We believe that this partnership will be mutually beneficial and contribute to the continued success of our restaurant. Thank you once again for your outstanding service and for your ongoing support. We look forward to continuing our collaboration and building a strong business relationship. Please do not hesitate to contact me if you have any questions or require further clarification regarding the contract. Best regards, Rakesh khatri Operations Manager Feast of Flavours Restaurant Attachment: [New Contract Document] Service Contract for Air Conditioning Maintenance Parties Involved: 1. Feast of Flavours Restaurant 2. Cairns Fire and Safety Services Scope of Work: Cairns Fire and Safety Services agrees to provide air conditioning maintenance services for Feast of Flavours Restaurant, as per the following terms and conditions: 1. Regular Maintenance: Inspection, cleaning, and servicing of all air conditioning units installed at the restaurant premises to ensure optimal performance and energy efficiency. 2. Filter Replacement: Replacement of air filters as needed to maintain indoor air quality and prolong the lifespan of the HVAC systems. 3. Component Check: Thorough inspection of all components, including coils, fans, motors, and thermostats, to identify any issues or potential areas of concern.

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4. Refrigerant Inspection: Checking refrigerant levels and ensuring proper refrigerant charge to prevent system breakdowns and maximise cooling efficiency. 5. Emergency Repairs: Prompt response to any emergency repair needs, including troubleshooting, parts replacement, and system recalibration to minimise downtime and ensure uninterrupted comfort for restaurant patrons. Term of Contract: This contract shall commence on 16/06/24 and remain in effect for a period of 3 years, unless terminated earlier by either party in accordance with the termination clause outlined herein. Payment Terms: - The total contract value for air conditioning services is [Contract Value]. - Payment shall be made [payment terms, e.g., monthly, quarterly, etc.] upon receipt of an invoice from Cairns Fire and Safety Services. Termination: Either party may terminate this contract by providing [notice period] prior written notice to the other party. In the event of termination, Feast of Flavours Restaurant shall settle any outstanding payments for services rendered by Cairns Fire and Safety Services up to the termination date. Governing Law: This contract shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising out of or in connection with this contract shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction]. Signatures: Signature of Feast of Flavours Representative Signature of Cairns Fire and Safety Services Representative

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Task 24: Communicate contractor change with staff Subject: Outcome of Supplier Negotiations and Introduction of New Supplier Dear Team, I hope this email finds you well. I am pleased to inform you that following negotiations with our potential supplier, we have successfully reached an agreement that aligns with our business objectives and requirements. As a result, I am excited to introduce our new supplier, Cairns Fire and Safety Services, who will be providing [air conditioner services to our restaurant. We believe that partnering with Cairns Fire and Safety Services will bring numerous benefits to our operations, such as: 1. Routine Maintenance: To guarantee peak performance and energy economy, all air conditioners placed on the restaurant's property should be inspected, cleaned, and serviced. 2. Filter Replacement: To preserve interior air quality and increase the HVAC systems' longevity, replace air filters as needed. 3. Component Check: Carefully examine all parts, such as motors, fans, coils, and thermostats, to find any problems or possible causes for worry. 4. Refrigerant Inspection: To minimise cooling efficiency and avoid system malfunctions, verify the appropriate refrigerant charge and check refrigerant levels. 5. Emergency Repairs: To minimise downtime and guarantee continuous comfort for restaurant guests, prompt action is required for any emergency repair needs, including troubleshooting, part replacement, and system recalibration. Please join me in welcoming you to Cairns Fire and Safety Services our network of trusted partners. Your cooperation and support in this transition are greatly appreciated. If you have any questions or require further information about our new supplier or the negotiated terms, please feel free to reach out to me directly. Thank you for your continued dedication and commitment to our restaurant's success. Best regards, Rakesh khatri Operations Manager The Feast of Flavour

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Assignment 2 SITXMGT005 done

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