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115
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Arts Humanities
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Apr 3, 2024
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docx
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3
Uploaded by amandakotanen
1
Critical Thinking Reflection
Amanda Kotanen
Hum/115
12/16/2019
Tina Minchella
2
Critical Thinking Reflection
Critical thinking is skills that we use everyday. Sally who works for a company who sells
printers. Sally works in customer service and with that comes with dealing with the complaints of customers when something is wrong with their printers. Sally one day had a customer who didn’t agree with the warranty policy of her store. Sally also didn’t agree so she used her critical thinking skills to find out a way to get the policy redone. Elements of Critical Thinking
The barriers of critical thinking that were apparent were experience, interpretation and analysis. Experience was presented with Sally had a customer who did not agree with her company’s warranty policy. Interpretation was presented with Sally putting herself in the customer’s position and her wanting to find a way to help who customer whose Printer was needed for his business. Analysis was presented by Sally looking into additional options her company had to help her customer. I do believe that Sally posses the characteristics of a good critical thinker because she used the barriers to her advantage and was able to get the company warranty policy of her company changed. Reason, Emotion, and Communication
The concept of reason is presented with problem solving because Sally had to use problem solving to help her customer find a way to make sure the printer he bought was working
for his business. Sally showed empathy and understanding towards her customers situation. Sally
put herself in customer’s position and helped him make sure his printer was working as it should be. Sally used passive communication while at dinner with her colleagues because she wanted to avoid an argument.
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Fallacies and Argument
An informal fallacy is present because while the argument made is something that happens often and in real life there normally aren’t people willing to help like Sally did. I do believe the argument is valid because most companies have warranties and most of their products
tend to break after the warranties expire. The company will there offer an extension for a price. Conclusion
While there are different types of arguments, emotions, and elements of critical thinking every scenario will require a different type of critical thinking. Emotions can and often do get in the way of how we use our critical thinking skills and will often cloud our judgement. However, everyday we use our critical thinking skills in different ways to help with different situations.
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