CJ-140 3-1 Module Three Journal Communicating with Others
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CJ-140 3-1 Module Three Journal: Communicating with Others
Shane Pratt
CJ-140 Communication Skills for Criminal Justice
Matthew Loux
Southern New Hampshire University
January 28, 2024
The cold-water faucet in my shower broke and the water wouldn’t shut off. We waited all weekend for the plumber to come fix it. The plumber finally called on Sunday night and was giving me instructions on different things to try to shut the water off (our only water shut off for the entire complex is at the street) until he could come the next morning. I explained to him that this is the fourth time that it has broke in the past couple months and the landlord doesn’t like to fix things right. The plumber took offense to that and said, “well I thought I fixed it right”. I didn’t mean he didn’t fix it right, I meant that our landlord never puts the money into having things fixed correctly, he takes the cheap way out.
My verbal communication that offended the plumber was that he didn’t fix the water leak
correctly. He thought I was insinuating that he was the one that didn’t fix it correctly, when I actually meant the landlord was too cheap to spend the money to fix it correctly.
The tone of my voice is the nonverbal communication that offended the plumber. I was upset that the same faucet had already broken four times within the past few months and was now broken again. He could hear in my voice that I was upset about the situation. To improve the communication between the plumber and myself, I should choose my words better. I also should have explained what I meant better, so he didn’t think I was talking about him. I didn’t know he was the one who fixed it before. If I would have known that I wouldn’t have said anything negative about it not being fixed right. I also should have changed my tone of voice so I didn’t sound angry with him.
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Barbara incurred the following expenses during 2022: $2,290 dues at a health club she joined at the suggestion of her physician to improve
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Part 1
Carmen Viers lost everything to a fire and has spent the last eight weeks living in a motel room at a cost of
$4 comma 7414,741.
Her dwelling, which was destroyed as a result of a lightning strike, was insured with an HO-2 policy for
$208 comma 336208,336.
Prior to the loss, her home was valued at
$255 comma 000255,000,
her detached garage and poolhouse were valued at
$29 comma 48629,486,
and her personal property had an actual cash value of
$85 comma 12185,121.
To make matters worse she sustained $10,000 in injuries while trying without success to save her three Greyhound dogs valued at $6,000 each. How much of her total losses and expenses will be reimbursed if she has a $1,000 deductible?
Question content area bottom
Part 1
The amount of total losses and expenses she will be reimbursed if she has a $1,000 deductible is
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