2_SITXHRM003_CS

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SITXHRM003 Lead and Manage People-Case Study Version: September 2020 Page 1 of 10 Purpose: This form is to be completed to record the outcome for each assessment task and to record the feedback provided to the student. Each assessment task will be given an outcome of either Satisfactory (S) or Not Satisfactory (NS). The assessment evidence gathered is collected and once all required assessment tasks have been completed satisfactorily for each Unit of Competency, the student will be provided a Final Unit Result as either Competent (C) or Not Yet Competent (NYC). Students: Please complete cover sheet clearly and accurately for assessment tasks and other types of evidence you submit for your course. All student assessment tasks submissions including any associated checklists where applicable, are to be attached to this cover sheet and will be placed into your academic file. Assessment Cover Sheet Student Use Student ID No Student Name Trainer / Assessor Name Unit Code Unit Title Assessment No. Assessment Method □ First attempt □ Re-Submission □ Late Submission Student Declaration I declare that:  These tasks are my own work.  None of this work has been completed by any other person  These tasks are not plagiarised or colluded with any other student/s.  I have correctly referenced all resources and reference texts throughout these assessment tasks.  I have read and understood Education Access Australia’s policy on Plagiarism, cheating and collusion and understand that if I am found to be in breach of this policy, disciplinary action may be taken against me by Education Access Australia.  I have a copy of my assessment work with me, which I can produce if the original is lost. Student Signature: Submission Date: Assessor Use Only Outcome Satisfactory / Not Satisfactory Assessor Feedback: Assessor Name: Signature: Date:

SITXHRM003 Lead and Manage People-Case Study Version: September 2020 Page 2 of 10 ASSSESSMENT METHOD 2 – CASE STUDY – PART 1 Instructions for students 1. This assessment consists of 2 parts as follows I. This assessment requires students to evaluate the case study and present a report Part 1- Time 5.5Hours II. participate in an oral question interview with the assessor and submit the above report- 15 min per student 2. To achieve competency in this assessment, you must satisfactorily demonstrate all the skills listed in the marking guide, and successfully answer the 7 oral questions. 3. Assessor will inform you the submission date for this assessment. if required additional time can be requested by discussing with your assessor. 4. You could complete this assessment in a classroom based, computer lab, simulated environment and self-paced. 5. You are required to use word processing software to complete the tasks. (E.g. MS Word). 6. Your assessor will provide you with soft copies of required templates for this assessment. 7. Recommended font sizes for the documents should range between 10 and 14 and font type should be Calibri, Arial, Times New Roman or Tahoma. 8. On completion, you are required to submit all the tasks to your assessor. 9. Your assessor will explain the assessment with you prior to commencement, this will allow you the opportunity to ask questions in completing your work. 10. You must use only black or blue pens to complete all documents. 11. If you have any special needs, you must inform the assessor before commencing the assessment. 12. Assessor will brief the assessment policy before commencing the assessment to students, all additional and specific instructions are listed under each task. 13. If you do not agree with the outcome, you could discuss the matter with your assessor. If it’s unsuccessful you could appeal the outcome by lodging a formal complaint as per the assessment EAA policy and procedure. 14. If your work is found to have been plagiarised or copied from another source without proper references, the submitted work will be subject to the plagiarism and academic dishonesty policy of EAA. 15. Copying, paraphrasing or summarising the work of another student or another source without appropriate acknowledgement is considered as plagiarism. Therefore, the assessment must be your own work.

SITXHRM003 Lead and Manage People-Case Study Version: September 2020 Page 3 of 10 Part 1  Evaluate the case study and present a report of the ways in which you would tackle the problem(s) and improve the efficiency and effectiveness of employees who have been with the organisation for an average period of two years. Case study As executive housekeeper, you are faced with a most difficult situation. Your team of employees is so cohesive and consistent in their performance (or lack of it) that you are convinced that the group is working against your organisational objectives (cleanliness). For example, you are sure that these employees have mastered a sequence of short-cuts and are not doing their work as thoroughly as they should. Two years ago, the rooms director decided to “flatten “the organization structure to abolish the position of the Housekeeping Supervisor. The role of this position was to inspect rooms for cleanliness. The room director’s thinking was that guest complaints would show any problems in this area. You are concerned that the cleanliness standard of the rooms has dropped dramatically. You must include the following in the report. Your contents must be related to the case study. 1. Briefly outline your leadership role as an executive housekeeper including main duties and responsibilities and the number of employees in your team 2. Importance of diversity and the concept of teamwork 3. Organisational objectives and goals in the housekeeping department 4. KPI or targets to achieve the goals 5. Dealing with conflict situations in a team environment 6. Communication strategies within your team 7. Strategies and planning you will undertake to achieve the organisational and department goals 8. Your delegation strategies 9. Motivational & leadership strategies 10. Consultation and feedback process 11. Implementing strategies for individual development 12. How you will Monitor, Mentor and Motivate staff to achieve the set outcomes. 13. Providing recognition and reward

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SITXHRM003 Lead and Manage People-Case Study Version: September 2020 Page 4 of 10 You must use the following report template to complete the report Executive housekeeper report Date Your passion briefs  Duties  Responsibilities  No of employees  Your direct report Explain the importance of diversity and the concept of teamwork for you as a leader Find out the organizational objectives and goals in the housekeeping department What are the issues you have found List these and provide a background history Past KPIs Futures KPIS to be put in place Have there been any conflicts in the workplace? List these What steps have you taken to reconcile these matters How have the matters been addressed to date? List communications methods used to address the matter What plans have you put into motion /action to achieve the organizational goals What duties have you delegated and how are you observing the deliverables Have you received feedback on these plans from staff Have you conducted an evaluation of the personal skills of employees/ as leader how have you provided opportunities for

SITXHRM003 Lead and Manage People-Case Study Version: September 2020 Page 5 of 10 individual development of staff list 2 staff members Staff member 1name Personal development implemented Staff member 2 name Personal development implemented How have you monitored the performance of the team What motivation strategies have you put into place for your team On completion of this task did you provide any recondition for the teams achievements List these in detail What was the outcome of your plan What changes were made where there any policy changes that were updated? Feedback to candidate This signature confirms candidate agreement that the above record is a true reflection of their skills. Was the student deemed Satisfactory for assessment? Yes NO Candidate signature: Date: This signature confirms that the candidate has demonstrated competence through the actions they have performed. Assessor signature: Date:

SITXHRM003 Lead and Manage People-Case Study Version: September 2020 Page 6 of 10 To be completed by the assessor . Marking guide Tasks learner required to demonstrate Satisfactory If Not Satisfactory, please comment Is able to leads by example, through individual performance and with all the following strategies o Motivating o Coaching, mentoring and training o Developing positive team culture o Delegating tasks Yes No Is able to identify the importance of diversity and concept of teamwork Yes No Is able to communicate expectations, roles, responsibilities including all the following and motivate the team to take responsibilities to achieve the organisation goals o Cooperative and open communication o Organisational policies and procedures o Reporting requirements o Dealing with conflicts situations Yes No Is able to develop and communicate Short, medium or/and long term plans and objectives including all the following in consultation with the team o Meeting Key Performance Indicators o Performance targets o Operational activities Yes No Is able to encourage individuals and team to develop innovative approaches including following o Providing open access to documents o Use technology to support effective communication Yes No

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SITXHRM003 Lead and Manage People-Case Study Version: September 2020 Page 7 of 10 Tasks learner required to demonstrate Satisfactory If Not Satisfactory, please comment Is able to evaluate the skills of the team members and provide opportunities including following, for individual developments, o External/Internal training o External /Internal Professional development sessions o Formal promotion o Review job responsibilities o Delegating responsibilities Yes No Is able to seek and share information including following from enterprise environment with team o Training developments o Technology updates o Organisational performance, goals and objectives Yes No Is able to monitors individual and team performance and recognises the importance of effective communication and including following feedback methods. o Effective communication from supervisor o Individual/team performance o Efficiencies in workplace practices Yes No Is able to encourage open and supportive communication with team o Engage other in developing solutions o Providing constructive feedback Yes No Is able to provide recognition and rewards, including following, for the team members  Acknowledgment to the team members  Incentives  Informal acknowledgment  Presentation of awards Yes No

SITXHRM003 Lead and Manage People-Case Study Version: September 2020 Page 8 of 10 ASSSESSMENT METHOD 2 – PART 2- ORAL QUESTIONS INSTRUCTIONS TO STUDENTS 1. The oral questioning assessment will be used as a stand-alone assessment. The assessor will ask the student questions based on the student ’ s individual case study report. The student may refer to the case study report to provide, in depth answers to each question listed. 2. There are 7 Oral Questions, 3. In order to achieve a satisfactory outcome, all questions must be answered correctly 4. This assessment is a closed book and the student can refer to the Case study assessment completed as a point reference only. 5. This assessment must completed in the classroom and in the assessment environment 6. Assessor will inform you of the date, time and the location to conduct the oral questions 7. Students are not allowed to use mobile phones or any electronic devices during the assessment period. 8. Students can ask questions if you do not understand you can ask the assessor to re- phrase the question. However, the assessor cannot tell the answer to the student. 9. Each student will be allocated 15 mins for an interview with the assessor to complete this assessment 10. Student must use blue/black pen to mark the assessment INSTRUCTIONS TO ASSESSORS 1. The oral questioning assessment will be used as a stand-alone assessment. The assessor will ask the student questions based on the student ’ s individual case study report. The student may refer to the case study report to provide in depth answers to each question listed. 2. There are 7 Oral Questions, 3. In order to achieve a satisfactory outcome all questions must be answered correctly 4. This assessment is a closed book and the student can refer to the Case study assessment completed as a point reference only. 5. This assessment must be completed in the classroom and in the assessment environment 6. Assessor must prepare the interview schedule for the students in the class and inform their date, time and location to conduct the oral questions. 7. Students are not allowed to use mobile phones or any electronic devices during the assessment period. 8. Assessor will go over the observation checklists with student prior to the assessment. This will allow student the opportunity to ask questions and complete the assessment 9. Each student will be allocated 15 mins for an interview with the assessor to complete this assessment 10. Assessors must use red pen to mark the assessment 11. Assessors must also consider the marking guidelines documented in the “assessment information for trainers/assessors” sheet.

SITXHRM003 Lead and Manage People-Case Study Version: September 2020 Page 9 of 10 Oral Questioning Interview Student ID No Student name Assessor Name Yes No 1. How did/can you lead by example and build positive team culture through effective leadership? 2. What resources will you need to monitor performance over a period of time? 3. How is your knowledge able to motivate your team to perform set tasks 4. in your opinion what is role modelling? 5. How can the team evaluate its own performance? 6. How do you measure outcomes against goals? 7. When delegating tasks to teams how can you identify barriers to delegation and implement processes to overcome them. Space has been made to ask questions on underpinning knowledge and understanding of student (if needed) 8. 9. The trainer will provide notes on the questions they have marked as incorrect Question 1 Question 2:

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SITXHRM003 Lead and Manage People-Case Study Version: September 2020 Page 10 of 10 Question 3: Question 4: Question 5: Question 6: Question 7: Space has been made to ask questions on underpinning knowledge and understanding of student (if needed) Question 8: Question 9: