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General Information Essay ACC 476/726 – Auditing Discussion Case Questions Fall 2004 General Information The audit discussion cases are real–world examples of problems that auditors face in practice. Each individual case is brief, and every member of the class should read the case prior to class and come prepared to participate in class discussion. Instead of the questions in the casebook, we will discuss specific issues related to the topic currently being discussed in class. The questions can usually be answered using your own opinions and the case information. The issues to be discussed for the cases follow. Berkshire Hathaway – Tuesday, September 7, 2004 Background: The case captures the dynamics of auditor–client relations. The SEC has ...show more content... How could she have handled the situation? 4. Do you think Vaughn should have handled the situation differently? Explain. 5. Do you believe the firm's response to the situation was appropriate? Explain. Are there other ways that the situation could have been successfully resolved? 6. Was it appropriate for the firm to promise Walker a good recommendation? Oak Industries – Thursday, September 16, 2004 Tuesday, September 21, 2004 Background: Auditors have historically been more concerned with overstatements than understatements of earnings. However, recent SEC rulings suggest that auditors need to also be concerned about understatements of earnings, particularly when they are used to manipulate earnings in future periods. Actors: Oak Industries CEO, CFO, and controller (Group 4 – Trine Juliussen, Sang Uk Jung, Laura Platler) 1. Some people would argue that creating "rainy day" funds is just conservative accounting. Why should investors and the SEC care about understatements of earnings? 2. Why did Oak Industries intentionally understate earnings? What other factors might motivate firms to understate their earnings? 3. Auditors have generally been more concerned about overstatements of earnings than understatements. Auditors have also normally only been concerned when those overstatements exceeded certain materiality limits, such as 5% of net income. Has this responsibility increased to Get more content on StudyHub.Vip
Questions On A Business Case For Sustainability Exam II Name: Kaitlynn Poston Answer each question as completely as possible. Each question is worth 10 points for a total of 50 points. The exam is due in the dropbox by noon on Wednesday so I will have time to grade it before the grade reporting deadline. 1. On worksheet #3 you were asked to make the business case for sustainability . Businesses are concerned about making more profit and be more profitable into the future. The items listed on the sustainability PowerPoint could be broken into three categories: cost reduction, increased worker productivity, enhanced market share. Make the business case for sustainability in the light of these three categories. How does each of these fit into the triple bottom line (3BL)? In ...show more content... The triple bottom line concept has changed the way businesses measure sustainability and the performance of policies. The flexibility of the triple bottom line concept also allows businesses to apply the concept in a way that is most beneficial to their specific needs. It can also improve more than just a business's financial line, it can improve the way people treat others within an organization as well as reduce their negative impact on the environment. The business case for sustainability is to try and prove that while decreasing a company's environmental impact, they are in turn increasing their social impact, as well as their profits. The goal of the business case for sustainability is to enhance profits, comply with regulations, avoid future litigation, reduce resource use, reduce the waste stream, reduce energy use, increase customer satisfaction, increase employee satisfaction, and the good will of the community. In the past, destroying and polluting may have been good for business and the profit bottom line. But today, businesses that are "going green," can save producers money and also be popular with consumers. With the growing demand for 'green ' products, major new markets have been created in which eco– entrepreneurs are reaping the benefits. Companies known for proactive policies that support environmental regulations are often positively recognized by customers, employees, regulators, the media and others. Because of their Get more content on StudyHub.Vip
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Grade 11 Research Questions Purpose The purpose of this field work was to determine how aware students at Donald A. Wilson are on the effects media/technology have on children and their personal involvement in this issue. The relationships between those who are affected by media/technology will be shown and the views of society will be exposed. The answers received form this questionnaire will help support the research question "What are the outcomes of the development of Canadian children that are exposed to media/technology?" This questionnaire will reveal some of the primary reasons to why many children's development is affected. Distribution Method A sample questionnaire was used to perform the primary research needed for this project. This questionnaire, with a ...show more content... Circle one. Yes No Q6: Do you get distracted when completing school–related tasks using technology/media? Circle one. Yes No Q6: What was your average last year? Circle one. 10% or less 11–39% 40–59% 60–69% 70–79% 80–89% 90–100% Q7: If you circled 10% or less, 60–69%, 40–59% or 11–39% in question 6, do you think technology/media has an influence on your grades? Yes No Q8: How often do you have physical activity every week? Circle one. 1 day a week 2 days a week 3 days a week 4 days a week 5 days a week 6 days a week 7 days a Get more content on StudyHub.Vip
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Questions On Open Ended Questions Essay There are many techniques to asking a question. Open ended questions where we are wanting many details from the person or closed ended questions where we simply just need a yes or a no answer. Funnel questions are where we need to weed out and focus on finding the exact information we are looking for. We need to Probe the person and really think about what we are asking for in hopes of getting a specific answer. There are also rhetorical questions where we don't really need an answer at all. When asking a personal question it is extremely important to be considerate and use the proper method of questioning to get the best result. When we know the person is sharing something of a personal nature we want to ask an open question where they feel safe and encouraged to share what they feel comfortable sharing. When the topic is that of a sensitive nature we don't want to ask yes or no questions or risk being too blunt and possibly offend the person. We also don't want to probe someone for one part of information we were after and become distracted or seem uninterested with the rest of the things they have to say. The idea is to be open, caring & empathetic. Everyone loves to talk about themselves, however, being able to assess the situation and knowing how far you can go with someone is a great skill to develop. The questions I planned to ask were pretty basic. Where did you grow up? Who was in your family? If you could, is there anything you would go back and change about Get more content on StudyHub.Vip
English Form 1 Assessment Paper Name: Date: English Form 1 Model Test This test consists of 40 questions. Each question is followed by three or four possible answers A, B and C or A, B, C and D. For each question, choose ONE answer only and circle your answer. Questions 1 – 10 are based on the information given. SECTION A ART GALLERY 1 The sign tells us to A turn left at the junction. B walk to enjoy the Art Gallery. C turn left to get to the Art Gallery. 7 February Dear Yan Dong, I'm sorry but my sister and I will not be able to attend your birthday party tomorrow. My grandmother passed away this morning. My family and I are going to Melaka ...show more content... B are sad to leave the country. C have to pay for their studies. D will be studying in another country. SECTION B Question 11 – 18 are based on the following text. To Malaysians, the name Malacca is almost synonymous with history. School students (11) that the name is associated with many important historical dates and names in the history of Malaya and later, Malaysia . Malacca's rich and multicultural history (12) due to the succession of conquerors – the British, Dutch and Portuguese. All left (13) mark and legacy on Malacca. History is coincidentally a prime reason (14) visiting the city of Malacca. This is (15) it is one of the must–visit places for tourists in Malaysia. Visitors to this wonderful city will not be disappointed. There are enough historical sites and streets to (16) them busy for more than just a few days. Many of the popular sites can be visited by just walking from one place to another. And then there is the option of (17) a trishaw ride. The trishaw service is also part of the city's history. (18) trishaw is colourfully and flamboyantly decorated to add to the experience. Do not forgo a visit to this historical city. 11 A know C knows 15 A Get more content on StudyHub.Vip
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Questions and Answers on Project Management Project Management Paper Name Institutional Affiliation Date: Project Management Paper What is a project? A project refers to an intended outcome requiring the implementation of a series of actions conducted in a uniform sequence of events. Many people have failed to understand this concept. I have witnessed a variety of incomplete lists of the project from a number of people. In today's world, people have different ideas, which could be a source of the problem or an opportunity for a project (Kerzner, 2013). What are the basic phases of the project lifecycle and their purposes? There are very many names given to the different stages of the course of a project that are also sourced from different professionals and authors. As for the case of management professionals for facilities, it is very important to give gratitude to the project phases, which includes four main branches, with the use of acronym C–D–E–F: in actual names, conceptual phase, design phase, execution phase, and finishing phase (Field, & Keller, 2008). The first phase known as the conceptual phase includes generation of ideas, implementation and enacting the completion of a possible study with a clear description of the reason behind the intended project. At this phase, the project is discussed as the first phase and its main objective is to assess the proposed project fueled by a recognizable need, problem or opportunity, which relates to the strategic objectives of an organization (Heldman & Get more content on StudyHub.Vip
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Essay about Suicide Someone, somewhere, commits suicide every 18 minutes. You might never be able to tell who it will be, it could be the person sitting right next . Statistics reveal that approximately three million youths, between 12–18, have either thought about or attempted suicide in the past year. More than 1/3, actually succeeded. Only in the past two decades, have depression and suicide been taken seriously. Depression is an illness that involves the body, mood and thoughts. Depression affects the way a person eats and sleeps, feels about themselves, and the way they think of the things around them. It comes as no surprise to discover that adolescent depression is strongly linked to teen suicide . Adolescent suicide is now responsible for more deaths ...show more content... Adolescence is a stressful experience for all teens. It is a time of physical and social changes producing rapid mood swings from sadness to elation. Even an emotionally healthy teenager may have the constant fear of not being good enough, not making the varsity team, or getting good grades. Special situations such as a parents divorce can trigger intense sadness and feelings of wanting to die. People who usually experience depression, can seem fine. But there are many key signs to show that they are depressed. Such as, change in school performance, eating habits change, constant unhappiness, low self esteem, guilt, social isolation, inability to concentrate, irritable or angered easily, or has a severe lost of energy. For a teen suffering from severe depression, has feelings of worthlessness that dominates their day. Despair is ever present and emotional pain feels like it will never end. Any situation of anger or disappointment may cause the teen to cross the line from wanting to die, to actually trying to kill themselves. Many of them feel pains inside of them, that they can't describe when someone asks them how they feel. They just know that they are sad, or angry, or upset. Many teenagers will try to communicate their pains through Get more content on StudyHub.Vip
Questions On The Physical Appearance 1) Our physical appearance communicates nonverbally how professional we are. Dressing professionally gives the perception of increased status, competence or knowledge, trustworthiness, and the ability to influence others. Adorning artifacts signals to others our style and our unique sense of self. Although, too many artifacts for a professional woman could give the wrong impression. Acceptable jewelry for women are button earrings, chain chokers, and necklaces; however, these are less acceptable for men. Our vocalics which includes pitch, rate, and volume help us mean what we say. If an employee is frustrated, their vocalics will reveal the emotion to the supervisor. For gestures and body movement, we use emblems, illustrators, and regulators. Emblems have direct verbal translations. Holding your hand up with the palm facing someone translated verbally is "stop." Illustrators complement the verbal message by clarifying or intensifying your message such as pointing with your finger in the direction while verbally giving the directions. Facial expressions, including the eyes, convey emotions. When we are angry, sad, or happy, our face will show it. Eye contact of 60 to 70 percent can also improve your effectiveness as a leader or project self–esteem and trustworthiness. Maintaining the appropriate proximity of others expresses our respect for them and how familiar we are with them. We allow close friends and family in our personal space; however, for professional Get more content on StudyHub.Vip
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1. Introduction 1.1 Why do marketers need to understand consumer behaviour? Marketers need to understand consumer behaviour in order to know what the consumer wants from a product. This is because different types of people will want different things from the products they buy; for example, an older, married couple will have different needs and wants to a young couple. Marketers also need to understand the behaviour of consumers to design and construct the best marketing approach to capture the chosen target market. 1.2 The Scenario A newly–wed couple, in their late twenties, have bought their first house together and wish to refurbish the kitchen. Each of their parents have given the couple some money towards the kitchen and so they have a budget of around £5–7000. The couple would like an impressive, contemporary kitchen, with space to entertain friends and family. 1.3 Aim of the report In the following sections, matters such as consumer characteristics, types of consumer buying decisions and what makes the decision–making process will be discussed in order to show how an industry can influence the various stages of the purchase of a kitchen. 2. The Characteristics that Affect Consumer Behaviour 2.1 Personal factors Personal factors can affect consumer buyer behaviour. For example, factors such as age, occupation, economic situation, lifestyle and personality can all have an impact on the buyer's purchase decisions. In this case, the buyers are in their late twenties Get more content on StudyHub.Vip
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Open Ended Questions Open ended questions are used for many different purpose; the most common, to get the responder's opinionated answer on a matter. Theses questions allow the responder to think and transmit as much of their opinion as they please. With these answers, those asking the questions gain insight into the feelings and opinions of the responder (cite). An example of open questioning would be, what was your favorite part of the day? This question allows the respondent to process the question and give a personal response. This form of questioning can be used for different reasons. A teacher may use open questioning on an exam as a short answer to allow the student to provide an in–depth answer (cite). A parent may use this type of questioning to get Get more content on StudyHub.Vip
Question 4 Recruitment and Selection Criteria Recruitment process is the process of finding one of the best qualified and experienced candidate for a job vacancy. This process includes: ± Identifying a vacancy ± Preparation of job description ± Advertising ± Managing the response and then shortlist the candidate ± Arranging and conducting interviews ± Making decision Selection Criteria Is the criteria that assists to attract the best potential candidate with high qualifications? Selection criteria is based on job description for a position which includes: ± Qualification ± Skills ± Knowledge ± Experience Recruitment and Selection Policy Is a policy of principles, stating how the organisations will carry out its process of recruiting and selecting. This policy aims to ensure that the recruitment and selection is followed in an appropriate way without the human resource department and management being biased on any candidate thus ensuring that best candidate is selected for the job. Recruitment and Selection Criteria The recruitment and selection criteria that my group aims to follow a fair procedural and appoint a Marketing Manager based on their capabilities, skills and attitude. Any recommendations will also go through the same procedures as the other applicants. The decision will not be based on cultural differences. Essential Skills ± Great communication skills ± Persuasive skills ± Good knowledge of target market ± Extrovert ± People skills Question 5
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Questions On Financial Markets And Institutions Financial Markets and Institutions 1. Explore one (1) financial market and the types of transactions supported by it in the U.S. and global economies. Determine how valuable these transactions are to the overall U.S. and the global economies. Financial markets help to efficiently direct the flow of savings and investment in the economy in ways that facilitate the accumulation of capital and the production of goods and services (Federal Reserve Bank of San Francisco, January 2005). Borrowers and lenders need the combination of well–developed financial markets and institutions, as well as a diverse array of financial products and instruments, for a stable economy. Financial markets can be found in nearly every nation in the world. Some are very small, with only a few participants, while others like the New York Stock Exchange (NYSE) and the forex markets – trade trillions of dollars daily (Complete Guide To Corporate Finance , n.d.). Within the financial market there is a capital market. A capital market is one in which individuals and institutions trade financial securities. Capital markets play an important role in helping drive job creation, innovation and financial security. They enable people to save for retirement, afford to buy homes, finance their education, and grow their businesses, and they enable communities to get funding to provide necessary services. The stock is a product of the capital market that allow investors to buy and sell shares in publicly traded Get more content on StudyHub.Vip
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Hypothesis and Research Question Essay example Research questions are formulated in a study to inquire about variables, both independent and dependent variables, and the relationship between them. Research questions are categorized into two, that is, qualitative and quantitative research questions. Qualitative questions are used in qualitative research like case studies, surveys and action research where the approach is non– numerical and analyses special phenomena that occur in nature. Quantitative research on the other hand is more of a systematic approach with measurable numerical quantities that go through analysis to prove a hypothesis . Finally, the research hypothesis is either approved or disapproved with regards to the results of the analysis (Laureate Online Education B.V. ...show more content... It must be logical, and provide a concrete base for any differences between the variables. It must also be simple and clear. A hypothesis can state the following: there exists a positive relationship between employee performance and flexible working hours. Whereas a research question could generally be: do flexible working hours affect workers productivity? You can clearly see that the hypothesis states clearly and it is more specific in its prediction unlike the research question (eNotes.com, Inc 2011). Hypothesis is typically used in quantitative research only. Moreover, when a question poses an inquiry on the relationship between two variables, a hypothesis is a statement declarative in nature of the relationship between different variables (Pajares 2007). A researcher chooses whether to use a question or a hypothesis depending on the purpose of the research, its objectives, the methodology for the research and the preference of the audience to receive the research. A researcher must be able to interpret the final outcome with reference to the research questions or the hypothesis used (Pajares 2007). A research requires a minimum of two hypotheses namely a null and an alternative hypothesis. So, somebody can make a certain observation and come up with a hypothesis about how and why a phenomenon occurs the way it is. Hypothesis could be Get more content on StudyHub.Vip
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Mba MBA TAKE HOME ESSAY QUESTIONS AND ANSWERS ON RESEARCH METHODS 1. Identify the most appropriate study design for the research proposal you are Planning to develop. A study design is the procedure that guides a researcher on how to collect, analyze and interpret observations. It is a logical model that guides the investigator while he navigates through the various stages of the research. Study types can be classified severally depending on the research strategy employed. A study type can be non–interventional that is 'observational' where a researcher just observes and analyses researchable objects or situations without intervening. Non–interventional study designs can be exploratory, descriptive or comparative. A study can also be ...show more content... Having already identified the non–intervention study type as the most appropriate study type for my research proposal, I will also employ the use of a descriptive study design to explore the current patterns of policies and strategies concerning employee empowerment in Merchant Bank Ghana Limited. 2. Describe the various data collection techniques and state their uses and limitations. Data Collection is a vital aspect of any type of research study. Erroneous data collection can impact the results of a study and ultimately lead to invalid results. Data collection methods for impact evaluation vary along a scale. At the one end of this scale are quantitative methods and at the other end of the scale are Qualitative methods for data collection. Choosing a particular data collection method will depend on the accuracy of information they will yield and the practical considerations, such as, the need for personnel, time, equipment and other facilities, in relation to what is available Quantitative Collection Methods Quantitative data collection involves the use of numbers to assess information. This information can then be evaluated using statistical analysis which offers researchers the opportunity to dig deeper into the data and look for greater meaning. The Quantitative data collection methods rely on random sampling and structured data collection instruments that fit varied experiences Get more content on StudyHub.Vip
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Questions On Motivation And Motivation Essay 5. IMPORTANT OF MOTIVATION In everything we do in life, we need to be motivated to get the best out of us. Motivation can be described as a way of getting people to be enthusiastic about their work. However, the employee has to be made to feel that the work they perform is worthwhile. They should understand that good work is rewarded. The employees also put more efforts when they are treated fairly. PERSONAL CONTEXT Motivation is applied in different areas of life including in domestic affairs. I motivated my family members in different ways. I try to know the task each person performs well; I assign it to the person. SOCIAL CONTEXT Motivated people strive to achieve their goals. By motivating employees, they help to spread an organizations good reputation, reduce their absentiseem and improve performance and profit. However, it is important to know what motivates people, so that goals can be achieved successfully. CURRENT RESEARCH Studies have shown that employees who are adequately motivated to perform will be more productive, more engaged and feel more interested in their work. APPLICATION OIN CURRENT JOB In my place of work, we are motivated by a lot of things. We have a good working environment. Reward is given on a good performance. The management also encourages further training in areas of interest. Salaries are also reviewed when due. USEFULNESS OF MOTIVATION IN CURRENT WORLD When individuals are motivated, they put in more effort in the work and productivity is Get more content on StudyHub.Vip
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Agriculture Scholarship Whittni Ananin Department of Agriculture and Nutrition Scholarship Essay 9 January, 2017 I choose to pursue an agriculture degree because I have always felt drawn to the field. I have loved animals and felt a strong desire to care for them since I was a little girl. Animals mean the world to me and when they're doing well, my heart can rest. I absolutely love farm animals and fully intend to have my own sort of miniature zoo on a hobby farm. During high school I was in FFA and 4H and thoroughly enjoyed showing chickens and rabbits. I started out as a biology major at Dixie State but did not find satisfaction because there were no animal science courses available, but I was unable to leave my family and live elsewhere so I remained unhappy. Get more content on StudyHub.Vip
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Sports And Consumerism In Sports Decades have passed and with time comes change, it should not come as a shock that as a society we've grown and developed. The way we consume sports, its mechanisms, and the culture behind it, has changed outstandingly. The effects that media has had on the sporting industry and consumerism in the past two decades have been tremendous. The development of high–definition tv's, live streamed sporting events, video games, and even social media, has globalized sport and transformed the way fans and athletes interact. This transformation from conventional sports consumerism to modern day has come as a great shock to many. Stephen Brunt's article Sports Consumption Will Undergo Revolution in the Decade Ahead focuses on how the landscape of the sporting industry will be profoundly transformed, not only in the games and the athletes themselves but in the way we consume them as entertainment. Brunt's argument on how the new modern tools that have been developed (in association with sports) have changed his view of the "all American dream" of sports consumerism, is outdated. We do not agree with Brunt's arguments towards the future of sports consumption, and the supposedly negative effects that will come in regards to future generations. On the contrary, David J. Leonard New Media and Global Sporting Cultures: Moving Beyond the Clichés and Binaries contradict Brunt's argument by stating "To the skeptics who simply refuse to acknowledge the impact of new media technologies, who Get more content on StudyHub.Vip
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Questions On Values And Values Essay One The word "character" is a noun from the mid–14th century defined as a "symbol marked or branded on the body." In the mid–15th century it was defined as an "engraved marked" and a "symbol or imprint on the soul." By 1640, the word had evolved to mean "sum of qualities that define a person."1 Today, Congress and the President of the United States, along with the HBVCI (Hahm– Beller Values Choice Inventory), comprised a list of six values of character that are compared in the table below. United States 6 Pillar 2 HBVCI3 Trustworthiness Honesty Respect Loyalty Responsibility Responsibility Fairness Fairness Caring Self–sacrifice Citizenship Teamwork, work ethic, perseverance These six values of character each contribute to the overall components of character – strong, good, and bad have all been used to describe character and are tested and proven through each interaction and evidenced through challenges, situations, and events. All of these values are essential for any leadership role. From the Art of Manliness, developing character is described as being "engraved" or "shaped" upon the clay of our lives "for better and for worse into a unique set of scratches and grooves...our character begins to be shaped from the very time we are born and is influenced by where we grow up, how we are raised, the examples our parents provide, religious and academic education, and so on."5 Just as we learn to speak a language, our character starts to develop from our childhood and Get more content on StudyHub.Vip
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My Interview with a Jewish Friend Essay examples Introduction of the religion The religion I decided to do this interview on is Judaism. I have always been interested in this religion and was ready to learn more. One of the three great monotheistic world religions, Judaism began as the faith of the ancient Hebrews, and its sacred text is the Hebrew Bible, particularly the Torah. Fundamental to Judaism is the belief that the people of Israel are God's chosen people, who must serve as a light for other nations. God made a covenant first with Abraham, then renewed it with Isaac, Jacob, and Moses. The worship of Yahweh (God) was centered in Jerusalem from the time of David. The destruction of the First Temple of Jerusalem by the Babylonians (586 BC) and the subsequent ...show more content... These are things that all Jews share. 3. What different methods of worship does your religion practice? Answer: Traditionally, Jews use certain rituals on a daily basis, too. Some of these are: putting on the Tallit (a prayer shawl) and Tefillin (phylacteries, which are small leather boxes containing verses from the Bible that remind Jews of their duties–one worn on the forehead and one on the arm), praying three times a day, and keeping the dietary laws called Kashrut. 4. Is there a particular day you practice these methods of worship? Answer: Yes of course. Jews have long revered Shabbat, the Sabbath, as a "taste of the world to come," a time of rest, of peace, and of contentment. From sundown on Friday night until sundown on Saturday night, observant Jews set aside time to pray and study–a day to refrain from work and everyday cares. 5. What is your place of worship called? 6. What are the important holidays and traditions of this religion? Answer: Yes a few are: the high holy days, sukkot, hannukkah, pesach, the omer period, Shavuot, and tishah. 7. How has religion shaped your life? Answer: Of course it has. Being Jewish is what I am. I was raised this way, left this way of life and came back. I love being the Jewish man I am. 8. What are the challenges, if Get more content on StudyHub.Vip
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Questions On Customer Relationship Management .2 Customer Relationship Management 2.2.1 Introduction Follow previous development of relationship marketing field consistently, CRM leverage relationship marketing by utilizing information technology, aim to discover how organization utilize integrated tactics to access to customer properly and pursue invulnerable relationship eventually in terms of customer loyalty. As the globalized environment shifting rapidly, modern savvy customers increase gradually; moreover, they have more opportunities to approach to best products and services at the best price. Hence, building closer relationship with customers' in order to differentiate one from others became a priority objective for organization. 2.2.2 Customer–centric marketing world Swift, ...show more content... First of all, the concept of marketing highlighted by Lerer's (2002), who states marketing supports CRM by approaching to individual customers based on market segmentation' technic to target different segments of customers, meanwhile, step forward to their target audiences with specific information. Secondly, sales management contributes to balance between customer objective/practice and those of firm, processes under the framework of managing customer relationship (Dorsch et al., 2001). Additionally, information processing and resource dependency play the role to value global account management of international business, which reflect customer dependency of organization' CRM system (Birkinshaw et al., 2001). Thirdly, extra services and support, which are the component this research focus on mainly, are valued with right communication tactics and personalized CRM system, companies today are able to reduce cost considerably and create customer satisfaction more efficiently (Torcy, 2002). Also, quality management should permeate organization' CRM system addressed properly on quality of design, quality of conformance and quality of performance (Kerstin, 1999; Sinha, 2001; Li et al., 2002). However, according to a report from Ngai, 2005, lacks of CRM studies conduct to measure the performance and quality of Get more content on StudyHub.Vip
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