REAA - FNSFMB411 - Call Interview Instructions- Scenario 3 v1.0
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FNSFMB411 - Prepare loan applications on behalf of clients (Release 1)
Scenario 3 (Phone Interview Instructions)
Phone Interview (Scenario 3)
Instructions
Page | 1
of 4
© Real Estate Academy Australia
Version 1.1 – June 2021
RTO 32426
FNSFMB411 - Prepare loan applications on behalf of clients (Release 1)
Scenario 3 (Phone Interview Instructions)
In order to meet your obligations, you are to call Joey or Lisa to gather the necessary
information and documentation you will need to prepare a loan application. Please ensure you have booked your Role Play Session via the Role Play (Group
Session) Bookings area in your dashboard, then read the information below in
preparation for your role play in a group session with a trained staff member.
In this section, you will participate in a recorded consultation with a company team
member.
How to Submit your Assessment:
Refer to your instructions for this assessment within your student learner portal.
What you need to submit:
Your recording must be uploaded as per the instructions in your student learner portal
Page | 2
of 4
© Real Estate Academy Australia
Version 1.1 – June 2021
RTO 32426
FNSFMB411 - Prepare loan applications on behalf of clients (Release 1)
Scenario 3 (Phone Interview Instructions)
Scenario Instructions
To demonstrate your skills for this unit, you will need to record yourself in the simulated
workplace scenario outlined in the instructions below. The information needed is in the
scenario documents in the supporting documentation. Joey and Lisa SMITH are a married couple, both in their mid-50s. They are intending to
apply for a loan. You need to call Lisa or Joey SMITH and prepare the loan application
on their behalf.
Your assessor will be looking to see if you can communicate effectively to prepare the
loan application on their behalf, including:
●
establishing rapport with the client
Morning Joey and lisa, Thanks for joining as per your request in am hear to help you
submit the loan application. ●
identify their needs and objectives, What are the features and terems that you are looking to get ●
obtain their financial and personal information,
I see you have submitted assests like shares 90000, saving like 70k , and super of
500K and 300K do will you be able to submit the supporting documents and are there
other saving to declare ●
identify information and documentation required to support loan application,
I would like to get your saving statements, super balance sheet , and insurance
agreement too .
●
gather supporting documents, Please email all those documents
●
confirm loan characteristics and term fixced, or variable, or owner or investment and how long Page | 3
of 4
© Real Estate Academy Australia
Version 1.1 – June 2021
RTO 32426
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FNSFMB411 - Prepare loan applications on behalf of clients (Release 1)
Scenario 3 (Phone Interview Instructions)
●
Advise client of loan preparation and presentation process
The loan preparation needs about 5-7 business days 3 January 2024, 10:15 AM – 3 January 2024, 10:45 AM
This is how you will be assessed:
Questio
n
Number
Assessor Checklist
Audio recording of the call conversation
Assessor
Observation
(S) Satisfactory
(NS) Not
Satisfactory
1
Identify client needs and objectives
2
Obtain clients financial and personal information
3
Identify information and documentation required to
support loan application
4
Use appropriate language to clarify information
5
Use questioning and active listening
Page | 4
of 4
© Real Estate Academy Australia
Version 1.1 – June 2021
RTO 32426
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