BSBPEF402- Assessment 1

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BSBPEF402 Develop personal work priority Learner Assessment Pack
Australis Institute of Technology and Education Australis Institute of Technology and Education (AITE) (Australia) Level-2, 25 George Street, Parramatta NSW 2150, Australia Email: info@australisinstitute.nsw.edu.au Website: https://aite.edu.au/ © 2023 Australis Institute BSBPEF402 - Develop personal work priorities (Release 2) Copyright Notice No part of this resource may be reproduced in any form or by any means, electronic or mechanical, including photocopying or recording, or by an information retrieval system without written permission from Precision Group (Australia). Legal action may be taken against any person who infringes their copyright through unauthorised copying. These terms are subject to the conditions prescribed under the Australian Copyright Act 1968. Copying for Educational Purposes The Australian Copyright Act 1968 allows 10% of this resource to be copied by any educational institute for educational purposes, provided that the institute (or the body that administers it) has given a remuneration notice to the Copyright Agency Limited (CAL) under the Act. For more information, visit www.copyright.com.au . Disclaimer Precision Group (Australia) has made a great effort to ensure that this material is free from error or omissions. However, you should conduct your own enquiries and seek professional advice before relying on any fact, statement or matter contained in this document. Precision Group (Australia) is not responsible for any injury, loss or damage as a result of resource included or omitted Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 2 | 75
Australis Institute of Technology and Education from this material. Information in this course material is current at the time of publication. Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 3 | 75
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Australis Institute of Technology and Education Version Control & Document History Date Summary of modifications Version 01 March 2021 Version 1 final produced following assessment validation. 1.0 Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 4 | 75
Australis Institute of Technology and Education Table of Contents Assessment Delivery .............................................................................................................................. 6 Learner Information .............................................................................................................................. 7 Steps for Learners .................................................................................................................................. 9 Reasonable Adjustment ....................................................................................................................... 10 Resources Required for Assessment .................................................................................................... 12 Accessing Intranet Pages ..................................................................................................................... 14 Assessment Agreement ....................................................................................................................... 15 Assessment Tasks ................................................................................................................................ 17 Short Answer Questions ............................................................................................................. 19 Practical Assessment .................................................................................................................. 24 Workplace Project Assessment ............................................................................................... 25 Project Overview ..................................................................................................................... 25 Task 1: Personal Work Plan ...................................................................................................... 27 Task 2: Communicate Personal Work Plan .............................................................................. 30 Task 3: Monitor Personal Work Performance .......................................................................... 31 Task 4: Seek Feedback and Evaluate Work Performance ......................................................... 34 Task 5: Updated Personal Work Plan ....................................................................................... 36 Assessment Workbook Checklist ......................................................................................................... 39 Assessment Workbook Checklist ................................................................................................ 40 Recording ............................................................................................................................................ 42 Record of Assessment ................................................................................................................. 43 Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 5 | 75
Australis Institute of Technology and Education Learner Assessment Pack Assessment Delivery Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 6 | 75
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Australis Institute of Technology and Education Learner Information This Learner Assessment Pack is designed for you to complete the assessment for BSBPEF402 - Develop personal work priorities (Release 1) . It may refer to your own workplace/organisation, or to a simulated business provided by your assessor. The assessment tasks include Short Answer Questions where you need to demonstrate your knowledge and understanding of the unit, and the Practical Assessment, where you need to demonstrate your skills required in the unit. It is recommended that you complete the Practical Assessments in your own workplace/organisation. If you don’t have access to a real workplace, you can complete the assessment in a simulated environment where resources and conditions similar to a workplace must be accessed. Ensure to discuss this with your assessor prior to commencing with the assessment. Each Learner Assessment Pack is made up of four parts: Assessment Delivery Learner Information Steps for Learner Assessment Agreement Assessment Tasks Assessment Tasks, including: Short Answer Questions Practical Assessment Assessment Workbook Checklist Assessment Workbook Checklist Recording Record of Assessment Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 7 | 75
Australis Institute of Technology and Education Before you commence your assessment, ensure that you have a good knowledge of the subject, have thoroughly read your Learner Resource, and clearly understand the assessment requirements and the expectations of the industry to which the assessment is related. Assessments are designed to be completed using your industry/organisation, but your Registered Training Organisation (RTO) may assist you by contextualising the unit to be completed in a simulated workplace environment. You will be required to demonstrate knowledge and skills which must be observed directly by your assessor. Where the observation task may be difficult for the assessor to directly observed, a video recording of the practical observation task must be submitted as supplementary evidence. Verification from at least one third-party signatory, and preferably two or more witnesses is required to confirm your demonstration of these practical knowledge and skills. These witnesses would usually be your current or recent supervisors, or your assessor. The practical assessment tasks may be completed using your own workplace, a simulated environment, or a mix of both, as instructed by your assessor. To contextualise this assessment to your industry/organisation, you may be asked by your assessor to provide additional information based on your industry/organisation. Instructions are given for each task. If you have questions, or unclear how to proceed, consult with your assessor. Records of all aspects of the assessment must be kept in your Learner Assessment Pack The record of assessment is a legal document and must be signed, dated, and a copy stored as required by your Registered Training Organisation (RTO). Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 8 | 75
Australis Institute of Technology and Education Steps for Learners Your Learner Assessment Pack: 1. Upon receiving your Learner Assessment Pack, discuss with your assessor the expectations and requirements of this assessment. You may also need to supply contact details of one or two work referees who can confirm your skills in the industry. Discuss with your assessor if you intend to undertake the practical assessment tasks based on your employing organisation, in a simulated business, or in a mix of both. 2. Your Learner Assessment Pack is where you will get the task information. Complete each task as instructed using either your own workplace, or using a simulated business, as discussed with your assessor. 3. After you complete your assessment, gather and submit your evidence documents as detailed in the task(s) in the timeframe agreed with your assessor. Your assessor will advise you if there are any further steps for you to take to satisfactorily complete this assessment. Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 9 | 75
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Australis Institute of Technology and Education Reasonable Adjustment Adapted Reasonable Adjustment in teaching, learning and assessment for learners with a disability - November 2010 - Prepared by - Queensland VET Development Centre Reasonable adjustment in VET is the term applied to modifying the learning environment or making changes to the training delivered to assist a learner with a disability. A reasonable adjustment can be as simple as changing classrooms to be closer to amenities or installing a particular type of software on a computer for a person with vision impairment. Why make a reasonable adjustment? We make reasonable adjustments in VET to make sure that learners with a disability have: The same learning opportunities as learners without a disability, and The same opportunity to perform and complete assessments as those without a disability. Reasonable adjustment applied to participation in teaching, learning and assessment activities can include: Customising resources and assessment activities within the training package or accredited course Modifying the presentation medium Learner support Use of assistive/adaptive technologies Making information accessible both before enrolment and during the course Monitoring the adjustments to ensure learners needs continue to be met Assistive/Adaptive Technologies Assistive/Adaptive technology means ‘software or hardware that has been specifically designed to assist people with disabilities in carrying out daily activities’ (World Wide Web Consortium - W3C). It includes screen readers, magnifiers, voice recognition software, alternative keyboards, devices for grasping, visual alert systems, digital note-takers. IMPORTANT: Reasonable adjustment made for collecting learner assessment evidence must not impact on the standard expected by the workplace, as expressed by the relevant unit(s) of competency. For example, if the assessment were gathering evidence of the learner’s competency in writing, allowing the learner to complete the assessment verbally would not be a valid assessment method. The method of assessment used by any reasonable adjustment must still meet the competency requirements. Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 10 | 75
Australis Institute of Technology and Education Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 11 | 75
Australis Institute of Technology and Education Resources Required for Assessment To complete the Practical Assessment tasks, you will require access to: Computer with internet and email access, and a working web browser Installed software: Word, Adobe Acrobat Reader A workplace, or a simulated workplace environment that will allow you access to: o Workplace documentation with information on each of the following: At least two work tasks that you must complete, such as: - Project plans - Job descriptions - Action plans Organisational objectives applicable to the work tasks, such as: - Business plans - Mission and vision statements Organisational policies, procedures and practices applicable to the work tasks, such as: - Communication policies and procedures - Work health and safety policies and procedures o Workplace templates, including or similar to the following: Personal work plan Monitoring report Feedback analysis report o Required resources as indicated in the personal work plan developed in Workplace Project Task 1 , such as: Physical resources (e.g., equipment, materials) Human resources (e.g., team members) Financial resources (e.g., budget for work tasks) Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 12 | 75
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Australis Institute of Technology and Education o People, including: At least two relevant personnel who will be involved in the following: - Communication of the personal work plan in Workplace Project Task 2 - Communication of the results of monitoring in Workplace Project Task 3 Relevant personnel refer to individuals or groups who must be provided information on your work plan and schedule, such as: - Human resources (HR) officers - Supervisors - Team leaders - Team members At least two relevant stakeholders who will provide feedback on the learner’s work performance in Workplace Project Task 4 This must include at least one of each of the following: - Internal stakeholder These must be the same personnel communicated with in Workplace Project Task 2 and 3 - External stakeholder This refers to individuals or groups outside the learner’s organisation who they may have interacted with during their implementation of the personal work plan, such as: Customers Suppliers Compliance agents Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 13 | 75
Australis Institute of Technology and Education Accessing Intranet Pages Some assessment tasks may require you to access specific pages from the simulated business, Bounce Fitness. Links to these pages are formatted in Blue Text . To access these, hold the Ctrl key for Windows users while clicking on these links. For Mac users , directly click the link. The simulated business, Bounce Fitness, can be accessed by going to http://bouncefitness.precisiongroup.com.au. Login to Bounce Fitness using the username and password provided by your Registered Training Organisation (RTO). Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 14 | 75
Australis Institute of Technology and Education Assessment Agreement Instructions: Discuss and accomplish this section with your assessor before commencing then sign the confirmation at the end of this Agreement. Please tick at least one of the following for each section: Delivery Method Classroom Small Group One-on-One Online Other (please describe) Assessment Pathway (for Practical Assessment) Learner’s Organisation (Pre-assessment meeting conducted) Simulated Workplace Environment (Contextualised by RTO) Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 15 | 75
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Australis Institute of Technology and Education Assessment Conditions Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry. This includes access to: Challenges and situations to demonstrate the application of performance evidence. Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards. I confirm that the activities and assessment completed for this unit are my own work, and comply with all relevant copyright and plagiarism rules. I understand that if there is any doubt in the authenticity of any piece of my assessment submission, I can be orally examined, and the signatory of evidence records may be contacted. Learner’s name Isabele Juliao da Silva Learner’s signature Isabele Juliao da Silva Date 05/04/2024 Assessor’s name Assessor’s signature Date End of Assessment Agreement Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 16 | 75
Australis Institute of Technology and Education Learner Assessment Pack Assessment Tasks Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 17 | 75
Australis Institute of Technology and Education Tasks Complete all tasks in this assessment as instructed. If you have questions, consult with your assessor. Contextualisation of Assessments by RTOs Contextualisation is the process of modifying assessment tools to make learning more meaningful for your learners and their employers. Precision Group (Australia) recommends that your RTO contextualise the assessment tools to suit particular industry requirements and specific organisational requirements before using them. Contextualisation must retain the integrity of the assessment and the outcome of the unit of competency. Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 18 | 75
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Australis Institute of Technology and Education Short Answer Questions Question 1 Identify at least two examples of information you will find under each common part of a work plan outlined below. Parts of a Work Plan Information Found Under Each Part a. Resource Requirements Financial resources: This alludes to the general financial plan for the undertaking or work task. It incorporates the expense of the multitude of assets required for the undertaking, including physical and HR. This piece of the work plan helps in guaranteeing that the venture stays inside financial plan. Physical resources: This incorporates the kind of unrefined components expected for the venture, the actual space or gear required, and the expense of securing these actual assets. For instance, in the event that the work plan is for a development project, the actual assets could incorporate concrete, blocks, development hardware, and the expense of these materials. c. Stakeholder Needs Stakeholder Identification: This segment would detail the most common way of recognizing all partners associated with the undertaking, including inward and outer gatherings. It could incorporate a rundown of partners alongside their jobs, obligations, and levels of impact. Stakeholder Analysis: Here, you'd track down an examination of every partner's requirements, interests, assumptions, and possible effect on the venture. This examination helps in understanding the needs and worries of various partners, which illuminates project arranging and direction. e. Workgroup Targets Objective Setting: This piece of the work plan would frame the particular targets or objectives that the workgroup means to accomplish. These goals ought to be clear, quantifiable, attainable, applicable, and time-bound (Savvy). For instance, if Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 19 | 75
Australis Institute of Technology and Education the workgroup is entrusted with expanding efficiency, the goal may be to further develop effectiveness by 15% in six months or less. Key Performance Indicators (KPIs): This part would characterize the KPIs that will be utilized to quantify the advancement and progress of the workgroup towards its objectives. Metrics like productivity rates, quality standards, scores on customer satisfaction, or any other relevant indicator could be used as KPIs. Laying out KPIs helps in observing execution and settling on information driven choices to remain focused towards accomplishing the targets. Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 20 | 75
Australis Institute of Technology and Education Question 2 Complete the table about business technology applications by identifying the following: a. At least two business technology applications that you can use to plan your work tasks b. At least one distinct feature of each identified application that helps with planning your work Planning involves determining what must be done, how it needs to be completed and what outcomes its completion must result in. c. At least one distinct feature of each identified application that helps with scheduling work tasks Scheduling refers to assigning dates to specific actions that must be taken and allocating time for their completion in your work schedule. Applications for Planning Work Tasks Distinct Feature for Planning Work Distinct Feature for Scheduling Work Tasks a. Microsoft Excel Planning Feature: Succeed can be utilized to make itemized task records, Gantt diagrams, or undertaking timetables, permitting you to coordinate and plan your work assignments successfully. Scheduling Feature: Succeeds capacity to include and control dates and times makes it appropriate for making timetables and relegating explicit cut off times to errands. You can utilize capabilities like "Contingent Arranging" to outwardly feature cut off times or "Channels" to sort assignments by due date. b. Trello Planning Feature: You can create customizable boards, lists, and cards representing individual tasks using Trello's card-based interface. This Scheduling Feature: Trello offers highlights like due dates, schedule view, and enhancers, for example, "Schedule" that incorporate with well Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 21 | 75
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Australis Institute of Technology and Education visual association makes it simple to appropriately separate tasks into reasonable advances and plan your work. known schedule applications. These highlights help in planning errands by relegating explicit due dates and picturing them on a schedule view for better using time productively. Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 22 | 75
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Australis Institute of Technology and Education Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 23 | 75
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Australis Institute of Technology and Education Question 3 Identify at least three techniques you can implement to prepare personal work plans. a. Goal Setting: Begin by setting specific, attainable objectives for yourself. These objectives ought to be explicit, quantifiable, achievable, pertinent, and time-bound (Brilliant). Distinguish what you need to achieve inside a certain time span, whether it's finishing a venture, mastering another expertise, or accomplishing a lifelong achievement. b. Task Prioritization: Break your goals down into smaller tasks or actions once you have them set. Focus on these errands in light of their earnestness and significance. You can utilize procedures like the Eisenhower Grid, where errands are classified as dire and significant, significant however not critical, pressing yet not significant, or neither earnest nor significant. This assists you with zeroing in on what should be done first and keeps you from getting overpowered. c. Time Management: In your work plan, allocate time blocks for each task. Schedule each task in accordance with your estimates in your planner or calendar. Be practical about the amount you can achieve in a given day and consider breaks and cushion time for surprising postponements. To maintain focus and productivity, think about employing time management strategies like the Pomodoro Technique (working in short bursts with frequent breaks) or time blocking (designating specific time slots for various activities). Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 24 | 75
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Australis Institute of Technology and Education Question 4 Identify at least three techniques you can use to establish work priorities. a. Value-Deadline Analysis: Using this method, tasks are evaluated based on their value and deadline: Value: Survey the significance and effect of each undertaking on your objectives and goals. Concentrate on the activities that add the most value to your workplace or organization. Deadline: Consider the criticalness and time limitations related with each undertaking. Focus on errands with approaching cut off times or those that are time-delicate. By consolidating worth and cut off time contemplations, you can distinguish and focus on assignments that offer the main advantages inside the most brief time period. b. Priority Matrix: The Priority Matrix, like ABC analysis, divides tasks into four quadrants based on their urgency and importance: Significant and Earnest: Do these undertakings right away. Not urgent but important: Plan these undertakings for some other time. Earnest however Not Significant: Delegate these errands if conceivable. Neither Pressing nor Significant: Consider disposing of or deferring these assignments. This procedure assists you with outwardly focusing on errands and dispense your time and assets as needs be. c. ABC Analysis: This method includes sorting assignments into three gatherings in view of their need: A: Errands that are pressing and significant. B: Assignments that are significant however not earnest. C: tasks that are not crucial or urgent. By classifying errands along these lines, you can zero in on finishing high-need undertakings first while additionally overseeing less basic assignments really. Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 25 | 75
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Australis Institute of Technology and Education Question 5 Identify at least two methods for each of the following: a. Seek feedback on work performance b. Analyse feedback sought on work performance Analysis refers to the review of collected information to determine similarities and trends among feedback gathered from relevant stakeholders. c. Interpret analysis of feedback on work performance Interpretation refers to using analysed information to determine what actions must be taken to address feedback from relevant stakeholders. a. Methods to seek feedback on work performance i. Regular Check-Ins and One-on-One Meetings: Meet regularly with team members or supervisors to discuss work progress and performance. These gatherings give chances to look for criticism, address concerns, and get direction for development. ii. 360-Degree Feedback: This technique includes gathering input from different sources, including bosses, friends, subordinates, and even clients or clients. It gives a far reaching perspective on a singular's exhibition according to numerous viewpoints. b. Methods to analyse feedback sought on work performance i. Thematic Analysis: This strategy includes distinguishing repeating subjects or examples in the criticism got. To comprehend the primary strengths and weaknesses, feedback must be categorized into common themes or topics. ii. Quantitative Analysis: Utilize quantitative techniques like rating scales or mathematical scoring to break down input information. Work out midpoints, rates, or other factual measures to survey by and large execution drifts and distinguish areas of concentration. c. Methods to interpret analysis of feedback on work performance i. Develop Action Plans: In view of the examination, foster activity intends to address the distinguished regions for development. Decide explicit advances or Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 26 | 75
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Australis Institute of Technology and Education methodologies to upgrade execution, like putting forth objectives, obtaining new abilities, or looking for extra help or preparing. ii. Identify Strengths and Weaknesses: Decipher the examination to recognize the two qualities and regions for development featured in the criticism. Perceive designs that demonstrate where execution surpasses assumptions and where it misses the mark. Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 27 | 75
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Australis Institute of Technology and Education Practical Assessment The Practical Assessment is a set of tasks that must be completed in a workplace, or in an environment with conditions similar to that of a real workplace. To be assessed for this unit of competency, you must demonstrate your skills and knowledge to plan and prioritise own work tasks, and monitor and obtain feedback on personal work performance. The Practical Assessments in this workbook include: 1. Workplace Project Assessment A series of tasks assessing the learner’s practical knowledge and skills relevant to the unit of competency. This includes the learner completing workplace documents or similar as evidence of competent performance. 2. Workplace Practical Observation A set of assessment tasks where the learner must demonstrate practical skills relevant to the unit of competency. These skills are to be demonstrated while being observed by the assessor. IMPORTANT! All signatures/initials in your submissions, including yours, must be handwritten and dated. Submissions with signatures/initials must be scanned. The supervisor/observer who completes and signs your evidence submissions must provide their real name, contact number, and email address for your assessor’s reference. Should you encounter issue or concerns regarding your assessment, contact your assessor. Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 28 | 75
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Australis Institute of Technology and Education Workplace Project Assessment Project Overview This workplace project assessment requires you to develop, implement and review a personal work schedule. This assessment is divided into five tasks: Task 1: Personal Work Plan Task 2: Communicate Work Personal Work Plan Task 3: Monitor Personal Work Performance Task 4: Seek Feedback and Evaluate Work Performance Task 5: Updated Personal Work Plan This project requires you to complete the assessment tasks in a real workplace, or in an environment with conditions similar to that of a workplace. Each task comes with a set of instructions. You are to follow and perform these instructions while being observed by the assessor and/or submit any required documentation as evidence of task completion. Before starting this assessment, your assessor will discuss with you these tasks, including instructions, resources, and guidance for satisfactorily completing them. Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 29 | 75
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Australis Institute of Technology and Education You are required to: Complete the tasks within the time allowed, as scheduled in-class roll. Identify requirements of work tasks that must be completed Develop a personal work plan, including a schedule for the completion of work tasks Monitor the implementation of the personal work plan Seek and evaluate feedback on the implementation of the personal work plan Update the personal work plan based on feedback and changes in circumstances Resources Required for Assessment Resources you need to access to complete the project assessment are outlined in the Resourc es Required for Assessment section of this workbook, and in the corresponding Assessor’s Checklist and/or Observation Form of each task. Discuss each requirement with your assessor before commencing with each task. They will organise the resources required for this assessment. IMPORTANT: Additional workplace resources may be required upon the contextualisation of this assessment. Forms and Templates Generic forms and templates are provided in the project tasks, unless otherwise specified. These can be accessed from the following link: B SBPEF402 Forms and Templates If you are currently in a workplace, use similar workplace templates and forms used by your organisation to complete each assessment task. Discuss with your supervisor and your assessor first to ensure that the forms/templates you will use cover all criteria required by each assessment task. Review these forms and templates with your assessor before starting the task. Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 30 | 75
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Australis Institute of Technology and Education Task 1: Personal Work Plan ASSESSMENT INSTRUCTIONS This task will require you to develop a personal work plan for at least two of your work tasks. Use your workplace/organisation’s template to complete this task, or use the Personal Work Plan template provided at the Bounce Fitness site. To complete this task, you must: Access and review workplace documentation with information on each of the following: o At least two work tasks that you must complete Work tasks refer to pieces of work that you must complete based on your job role and workgroup objectives. o Organisational objectives applicable to the work tasks o Organisational policies, procedures and practices applicable to the work tasks Develop a personal work plan for the completion of at least two work tasks This must include: o At least two workgroup objectives that the learner aims to achieve Workgroup objectives refer to the targets that the learner and their work team must complete or reach. o At least one key performance indicator (KPI) for each workgroup objective o At least two work tasks that must be completed o The following requirements for each identified work task: At least one personal responsibility for the work task This refers to actions and goals assigned specifically to you during the completion of the work task. At least one resource required to complete the work task Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 31 | 75
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Australis Institute of Technology and Education Other requirements of the work task, such as: - Additional training required by individuals involved - Approvals required to pursue completion of the work task - Predecessor tasks that must be fulfilled before the work task can be started or completed o At least one barrier to the completion of each work task o Assessment of each barrier identified o Schedule for the completion of work tasks o At least one strategy for each of the following: Assessing own performance on completing work tasks Obtaining feedback on work performance Review Workplace Project Task 1 – Assessor’s Checklist before starting this task. This form outlines the following: Resources you are required to access to complete the task. All criteria your submission must address to satisfactorily complete this task. Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment. Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task. Otherwise, use the Personal Work Plan template provided at the Bounce Fitness site. Submit the completed personal work plan. Include any supplementary documents/sources used to create the personal work plan, such as workplace documentation with information on the following: At least two tasks that must be completed, such as project plans, job descriptions and action plans Organisational objectives applicable to the work tasks, such as business plans and mission and vision statements Organisational policies, procedures and practices applicable to the work tasks, such as communication policies and procedures and work health and safety policies and procedures Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 32 | 75
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Australis Institute of Technology and Education Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 33 | 75
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Australis Institute of Technology and Education PERSONAL WORK PLAN Candidate Name Isabele Juliao da Silva Workplace/Organisation Julio Travels Date Prepared 02/05/2024 VERSION CONTROL Date Summary of Modifications Version 02/05/2024 N/A 1.0 Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 34 | 75
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Australis Institute of Technology and Education OBJECTIVES Workgroup Objectives a. Increase Sales b. Increase Sales Key Performance Indicators (KPI) a. Increase Sales in 30% b. Increase customer satisfaction to 95% Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 35 | 75
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Australis Institute of Technology and Education TASK REQUIREMENTS Work Tasks Personal Responsibilities Resource Requirements Other Task Requirements Sell travel packages 1.Putting together and executing sales strategies to reach revenue targets. 2.Creating and keeping up with associations with clients and accomplices. 3.Negotiating pricing with partners and vendors. 4.Recognizing and investigating new business sectors for movement bundles. 1.Website 2.Sales Team 3.Advertising 4.Travel Partners N/A Provide customer service 1.Dissecting client criticism to further develop client experience. 2.Guaranteeing consumer loyalty and settling client protests. 1. Computer 2. Fast and reliable internet connection 3. Mobile CRM software N/A Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 36 | 75
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Australis Institute of Technology and Education TASK BARRIERS Work Tasks Barriers to Fulfillment of Tasks Possible Impact to the Task Strategy to Address Barrier Sell travel packages 1.Restricted travel Choices 2.Restricted client Spending plan 3.Terrible atmospheric conditions, or unexpected conditions connected with catastrophic events 4.Restrictions and regulations 1.Satisfy client travel bundles, 2.Adverse consequence on consumer loyalty and unwaveringness. 1.Offer More Travel Options 2.Offer flexible payment options Provide customer service 1.Absence of preparing 2.Language hindrances 3.Insufficient correspondence channels 4.Unfortunate client relations 1.Poor customer satisfaction 2.Negative reputation 1.Improved instruction 2.Recruiting multilingual client care staff Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 37 | 75
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Australis Institute of Technology and Education WORK SCHEDULE Although the layout is a sample only and is subject to change based on the parameters of your own schedule, the work schedule must include the following information: Headers indicating the period of time covered by the schedule Work tasks that must be completed Hours allocated for each work task Indication when the work task must be completed The first row of the table below has been provided as a sample to assist you with completing this task. Work Tasks Work Days Monday Tuesday Wednesday Thursday Friday Acquire resources required by the project 4.00 2.50 N/A 3.00 Target completion date N/A Sell travel packages 8.am 8.am 8.am 8.am 8.am Customer Service 12.pm 12.pm 12.pm 12.pm 12.pm Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 38 | 75
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Australis Institute of Technology and Education FEEDBACK AND ASSESSMENT STRATEGIES Strategy for Assessing Own Performance To survey my own presentation I will recognize my objectives, think about the advancement towards them, assess, make an activity plan and screen my advancement. Strategy for Obtaining Feedback on Work Performance To acquire criticism on my work execution I will ask my partner and managers. Task 2: Communicate Personal Work Plan ASSESSMENT INSTRUCTIONS This task will require you to communicate the personal work plan developed in Workplace Project Task 1 to at least two relevant personnel from your workplace. Relevant personnel refer to individuals or groups who must be provided information on your work plan and schedule, such as: Human resources (HR) officers Supervisors Team leaders Team members To complete this task, you must: Review the personal work plan developed in Workplace Project Task 1 Communicate all details of your personal work plan to at least two relevant personnel Review Workplace Project Task 2 – Assessor’s Checklist before starting this task. This form outlines the following: Resources you are required to access to complete the task. All criteria your submission must address to satisfactorily complete this task. Your assessor will discuss these resources with you, and the criteria outlined in this form prior to Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 39 | 75
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Australis Institute of Technology and Education this assessment. Submit evidence of your communication of the personal work plan to at least two relevant personnel. Evidence must be at least one of the following: Email correspondence Meeting minutes Video recording of communication with relevant personnel When using this as evidence, ensure to inform the relevant personnel of the purpose of the recording before doing so . Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 40 | 75
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Australis Institute of Technology and Education From: e-mail Isabele Juliao To: Personal Work Plan for the Supervisor Good afternoon, Supervisor! I'm writing you this email to let you know I've created my personal work plan. The motivation behind this undertaking is to assist me with remaining coordinated and centred around my objectives. The record contains the following subjects: • Work undertakings • Individual obligations against undertakings • Asset prerequisites for errands • Boundaries to the satisfaction of errands • Conceivable effect on the undertaking • System to address hindrances • Criticism and appraisal techniques I might want to ask for your examination and criticism of my Own Work Plan, assuming there is anything else that, as you would see, might be applicable to it. I anticipate hearing from you soon. Best respects, Isabele Task 3: Monitor Personal Work Performance ASSESSMENT INSTRUCTIONS This task will require you to: Implement the personal work plan developed in Workplace Project Task 1 Monitor your work performance in implementing the personal work plan. Use your workplace/organisation’s template to complete this task, or use the Monitoring Report template provided at the Bounce Fitness site. To complete this task, you must: Implement the work schedule in the personal work plan developed in Workplace Project Task 1 Record the outcomes of your implementation in the monitoring report. Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 41 | 75
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Australis Institute of Technology and Education Compare the outcomes of your implementation against the following: o Applicable key performance indicator o Expected date of implementation Identify any variations between your expected and actual work performance Make changes to the personal work plan based on the identified variations in work performance Changes can be made in the Task Requirements and Work Schedule sections of the personal work plan. Ensure to update the document’s version control. Implement the changes in the revised personal work plan Record the outcomes of your implementation in the monitoring report. Compare the outcomes of your implementation of the revised personal work plan against the following: o Applicable key performance indicator o Expected date of implementation Identify any variations between your expected and actual work performance for the implementation of the revised personal work plan Communicate the results of your monitoring to at least two relevant personnel These must be the same personnel communicated with in Workplace Project Task 2. Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 42 | 75
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Australis Institute of Technology and Education Review Workplace Project Task 3 – Assessor’s Checklist before starting this task. This form outlines the following: Resources you are required to access to complete the task. All criteria your submission must address to satisfactorily complete this task. Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment. Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task. Otherwise, use the Monitoring Report template provided at the Bounce Fitness site. Submit the following to your assessor: Revised personal work plan Completed monitoring report You must also submit evidence of each of the following: The personal work plan’s implementation Evidence can include: o Copy of documentation completed o Photo showing the completed tasks o Video recording of you completing the tasks Communication of results of monitoring the personal work plan’s implementation Evidence must be at least one of the following: o Email correspondence o Meeting minutes o Video recording of communication with relevant personnel When using this as evidence, ensure to inform the relevant personnel of the purpose of the recording before doing so . Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 43 | 75
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Australis Institute of Technology and Education PERSONAL WORK PLAN Candidate Name Isabele Juliao da Silva Workplace/Organisation Julio Travels Date Prepared 02/05/2024 VERSION CONTROL Date Summary of Modifications Version 05/05/2024 Individual Obligations, asset pre requisites, task necessities, conceivable effect on the errand, technique to address hindrance 2.0 Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 44 | 75
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Australis Institute of Technology and Education OBJECTIVES Workgroup Objectives c. Increase Sales d. Increase Sales Key Performance Indicators (KPI) c. Increase Sales in 30% d. Increase customer satisfaction to 95% Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 45 | 75
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Australis Institute of Technology and Education TASK REQUIREMENTS Work Tasks Personal Responsibilities Resource Requirements Other Task Requirements Sell travel packages 1.Putting together and executing sales strategies to reach revenue targets. 2.Creating and keeping up with associations with clients and accomplices. 3.Negotiating pricing with partners and vendors. 4.Recognizing and investigating new business sectors for movement bundles. 5 . Planning with different offices to guarantee smooth activities. 6. Making and overseeing limited time crusades. 7. Following and examining deals information. 1.Website 2.Sales Team 3.Advertising 4.Travel Partners Excellent communication skills Be polite and organized Provide customer service 1.Dissecting client criticism to further develop client experience. 2.Guaranteeing consumer loyalty and settling client protests. 3. dealing with inquiries and providing 1.Computer 2.Fast and reliable internet connection 3.Mobile CRM software Excellent communication skills Excellent Customer Service Skills Excellent Problem Solving Skills Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 46 | 75
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Australis Institute of Technology and Education customer service. Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 47 | 75
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Australis Institute of Technology and Education TASK BARRIERS Work Tasks Barriers to Fulfillment of Tasks Possible Impact to the Task Strategy to Address Barrier Sell travel packages 1.Restricted travel Choices 2.Restricted client Spending plan 3.Terrible atmospheric conditions, or unexpected conditions connected with catastrophic events 4.Restrictions and regulations 1.Satisfy client travel bundles, 2.Adverse consequence on consumer loyalty and unwaveringness. 3 . On the off chance that clients needs are not satisfied they can search for another travel service 1.Offer More Travel Options 2.Offer flexible payment options 3 . Offer elective arrangements in the event of terrible weather patterns 4. Be in the know regarding guidelines and limitations Provide customer service 1.Absence of preparing 2.Language hindrances 3.Insufficient correspondence channels 4.Unfortunate client relations 1.Poor customer satisfaction 2.Negative reputation 3.Increased costs 1.Improved instruction 2.Recruiting multilingual client care staff 3 . establishing multiple channels of communication Further developing client relations Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 48 | 75
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Australis Institute of Technology and Education WORK SCHEDULE Although the layout is a sample only and is subject to change based on the parameters of your own schedule, the work schedule must include the following information: Headers indicating the period of time covered by the schedule Work tasks that must be completed Hours allocated for each work task Indication when the work task must be completed The first row of the table below has been provided as a sample to assist you with completing this task. Work Tasks Work Days Monday Tuesday Wednesday Thursday Friday Acquire resources required by the project 4.00 2.50 N/A 3.00 Target completion date N/A Sell travel packages 8.am 8.am 8.am 8.am 8.am Customer Service 12.pm 12.pm 12.pm 12.pm 12.pm Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 49 | 75
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Australis Institute of Technology and Education FEEDBACK AND ASSESSMENT STRATEGIES Strategy for Assessing Own Performance To survey my own presentation I will recognize my objectives, think about the advancement towards them, assess, make an activity plan and screen my advancement. Strategy for Obtaining Feedback on Work Performance To acquire criticism on my work execution I will ask my partner and managers. Task 4: Seek Feedback and Evaluate Work Performance ASSESSMENT INSTRUCTIONS This task will require you to seek feedback on and evaluate your own work performance based on the implementation of the personal work plan in Workplace Project Task 3 . This will be used to update the personal work plan in Workplace Project Task 5 . Use your workplace/organisation’s template to complete this task, or use the Feedback Analysis Report template provided at the Bounce Fitness site. To complete this task, you must: Review the following from Workplace Project Task 3 : o Revised personal work plan o Monitoring report Seek feedback on your work performance from at least two relevant stakeholders Relevant stakeholders must include at least one of each of the following: o Internal stakeholder These must be the same personnel communicated with in Workplace Project Task 2 and 3. o External stakeholder Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 50 | 75
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Australis Institute of Technology and Education This refers to individuals or groups outside the learner’s organisation who they may have interacted with during their implementation of the personal work plan, such as: Customers Suppliers Compliance agents Conduct a self-assessment of your work performance based on the implementation of your personal work plan in Workplace Project Task 3 This must include analysing the variations identified in the monitoring report. Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 51 | 75
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Australis Institute of Technology and Education Evaluate stakeholder feedback and your self-assessment to identify at least one change that must be made to the personal work plan. Changes can be made in the Task Requirements and Work Schedule sections of the personal work plan. Document the following in the feedback analysis report: o Feedback gathered from relevant stakeholders o Self-assessment of your work performance o Analysis of variations identified in the monitoring report o Evaluation of stakeholder feedback and self-assessment Review Workplace Project Task 4 – Assessor’s Checklist before starting this task. This form outlines the following: Resources you are required to access to complete the task. All criteria your submission must address to satisfactorily complete this task. Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment. Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task. Otherwise, use the Feedback Analysis Report template provided at the Bounce Fitness site. Submit the completed feedback analysis report to your assessor. You must also submit evidence of feedback from at least two relevant stakeholders – at least one internal stakeholder and at least one external stakeholder. Evidence must be at least one of the following: Email correspondence Meeting minutes Video recording of the meeting conducted with the stakeholders When using this as evidence, ensure to inform the business contact of the purpose of the recording before doing so . Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 52 | 75
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Australis Institute of Technology and Education FEEDBACK ANALYSIS REPORT Candidate Name Isabele Juliao Workplace/Organisation Julio Travels Date Prepared 05/05/2024 INTERNAL STAKEHOLDER FEEDBACK Name of Stakeholder Liam Work Role of Stakeholder Supervisor What Was Done Well in the Candidate’s Work Performance Isabele has shown an extraordinary capacity to speak with clients so he constructs an incredible connection with clients. What Can Be Improved in the Candidate’s Work Performance Isabele should improve his insight about market patterns, so he can foster more travel bundles to be proposed to clients, and thusly support the expansion in deals. Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 53 | 75
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Australis Institute of Technology and Education EXTERNAL STAKEHOLDER FEEDBACK Name of Stakeholder Louis Work Role of Stakeholder Travel Partner What Was Done Well in the Candidate’s Work Performance Isabele has superb relational abilities, hence we have an extraordinary relationship. What Can Be Improved in the Candidate’s Work Performance She wants to work on his association and time usage abilities, in light of the fact that occasionally he neglects to send us significant data's. SELF-ASSESSMENT To the Candidate: Rate yourself in each area of work task prioritisation and completion based on your implementation of your personal work plan in Workplace Assessment Task 3 . Please answer each item below as honestly as possible. Use the following rating: 5 – Excellent 4 – Good 3 – Acceptable 2 – Needs Improvement 1 – Unacceptable Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 54 | 75
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Australis Institute of Technology and Education PRIORITISATION CRITERIA 1. I conducted my work tasks according to the schedule established in the personal work plan. 5 4 3 2 1 2. I fulfilled my personal responsibilities for each work task as outlined in the personal work plan. 5 4 3 2 1 3. I completed my work tasks while adhering to their resource requirements as outlined in the personal work plan 5 4 3 2 1 4. I addressed other additional requirements of the work tasks during my implementation 5 4 3 2 1 5. I sufficiently addressed/overcame barriers to avoid significant variations between my expected and actual work performance. 5 4 3 2 1 6. I was able to meet the established key performance indicators for each relevant workgroup objective 5 4 3 2 1 7. Variations between my expected work performance and actual work performance are minimal. 5 4 3 2 1 Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 55 | 75
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Australis Institute of Technology and Education Assessment of variation between expected and actual work performance This requires you to determine whether revisions made to the personal work plan following the initial monitoring allowed you to better implement work tasks. By upgrading my insight in the market patterns, I had the option to make new travel bundles to propose to clients. The new bundles were exceptionally fruitful and I had the option to meet my Kpi's. Evaluation of stakeholder feedback and self-assessment This requires you to compare feedback gathered from relevant stakeholders to their self-assessment to determine similarities and differences in the findings. You must also identify what changes must be made to the personal work plan based on similar findings. By upgrading my association and time usage abilities, presently I can make my work all the more effectively and I worked on my efficiency, which reflected straightforwardly in the relationship with the movement accomplices. END OF FEEDBACK ANALYSIS REPORT Task 5: Updated Personal Work Plan ASSESSMENT INSTRUCTIONS This task will require you to update your personal work plan based on feedback analysed in Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 56 | 75
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Australis Institute of Technology and Education Workplace Project Task 4 and at least two changes in your circumstances. To complete this task, you must: Review the following: o Personal work plan revised in Workplace Project Task 3 o Review the analysis of the following information from Workplace Project Task 4 : Personal assessment Feedback from at least two relevant stakeholders Identify at least two changes in your circumstances that can impact your personal work plan This can refer to: o Personal circumstances, such as change in health problems and family circumstances o Workplace circumstances, such as changes in priorities, new organisational policies and procedures and involvement of new stakeholders Identify at least one change that must be made to the personal work plan based on the change in your circumstances Update the personal work plan based on the following: o Personal assessment o Feedback from at least two relevant stakeholders o Changes in circumstances Changes can be made in the Task Requirements and Work Schedule sections of the personal work plan. When updating the personal work plan: o Changes must be clearly marked in the updated document o The document’s version control must be updated Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 57 | 75
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Australis Institute of Technology and Education Review Workplace Project Task 5 – Assessor’s Checklist before starting this task. This form outlines the following: Resources you are required to access to complete the task. All criteria your submission must address to satisfactorily complete this task. Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment. Submit the updated personal work plan to your assessor. PERSONAL WORK PLAN Candidate Name Isabele Juliao da Silva Workplace/Organisation Julio Travels Date Prepared 02/05/2024 VERSION CONTROL Date Summary of Modifications Version 06/05/2024 Task requirements, Barriers to fulfillment of tasks, Strategy to address barrier 3.0 Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 58 | 75
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Australis Institute of Technology and Education OBJECTIVES Workgroup Objectives e. Increase Sales f. Increase Sales Key Performance Indicators (KPI) e. Increase Sales in 30% f. Increase customer satisfaction to 95% Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 59 | 75
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Australis Institute of Technology and Education TASK REQUIREMENTS Work Tasks Personal Responsibilities Resource Requirements Other Task Requirements Sell travel packages 1.Putting together and executing sales strategies to reach revenue targets. 2.Creating and keeping up with associations with clients and accomplices. 3.Negotiating pricing with partners and vendors. 4.Recognizing and investigating new business sectors for movement bundles. 5. Planning with different offices to guarantee smooth activities. 6. Making and overseeing limited time crusades. 7. Following and examining deals information. 1.Website 2.Sales Team 3.Advertising 4.Travel Partners Excellent communication skills Be polite and organized Stay up-to date with industry trends Provide customer service 1.Dissecting client criticism to further develop client experience. 2.Guaranteeing consumer loyalty and settling client protests. 3. dealing with inquiries and providing 1.Computer 2.Fast and reliable internet connection 3.Mobile CRM software Excellent communication skills Excellent Customer Service Skills Excellent Problem Solving Skills Excellent Organisation Skills and time Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 60 | 75
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Australis Institute of Technology and Education customer service. management Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 61 | 75
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Australis Institute of Technology and Education TASK BARRIERS Work Tasks Barriers to Fulfillment of Tasks Possible Impact to the Task Strategy to Address Barrier Sell travel packages 1.Restricted travel Choices 2.Restricted client Spending plan 3.Terrible atmospheric conditions, or unexpected conditions connected with catastrophic events 4.Restrictions and regulations 5. Restricted information on industry patterns 1.Satisfy client travel bundles, 2.Adverse consequence on consumer loyalty and unwaveringness. 3.On the off chance that clients needs are not satisfied they can search for another travel service 1.Offer More Travel Options 2.Offer flexible payment options 3 .Offer elective arrangements in the event of terrible weather patterns 4.Be in the know regarding guidelines and limitations 5.Research for industry trends Provide customer service 1.Absence of preparing 2.Language hindrances 3.Insufficient correspondence channels 4.Unfortunate client relations 5 . Unfortunate association and time usage abilities 1.Poor customer satisfaction 2.Negative reputation 3.Increased costs 1.Improved instruction 2.Recruiting multilingual client care staff 3 .establishing multiple channels of communication 4.Further developing client relations 5.Improve organisation and time management skills Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 62 | 75
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Australis Institute of Technology and Education WORK SCHEDULE Although the layout is a sample only and is subject to change based on the parameters of your own schedule, the work schedule must include the following information: Headers indicating the period of time covered by the schedule Work tasks that must be completed Hours allocated for each work task Indication when the work task must be completed The first row of the table below has been provided as a sample to assist you with completing this task. Work Tasks Work Days Monday Tuesday Wednesday Thursday Friday Acquire resources required by the project 4.00 2.50 N/A 3.00 Target completion date N/A Sell travel packages 8.am 8.am 8.am 8.am 8.am Customer Service 12.pm 12.pm 12.pm 12.pm 12.pm Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 63 | 75
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Australis Institute of Technology and Education FEEDBACK AND ASSESSMENT STRATEGIES Strategy for Assessing Own Performance To survey my own presentation I will recognize my objectives, think about the advancement towards them, assess, make an activity plan and screen my advancement. Strategy for Obtaining Feedback on Work Performance To acquire criticism on my work execution I will ask my partner and managers. Answer the questions below with information on changes in your circumstances. a. Identify at least two changes in your circumstances. I've needed to upgrade my insight into market patterns, so I utilized my spare energy after work to make some examination. I have executed changes to my daily practice to get more coordinated, and mindful with time. b. Identify at least one change that must be made to the personal work plan based on the change in your circumstances Dispense time everyday to sort out and focus on my work undertakings, and incorporate as a work task, a period for research market patterns. Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 64 | 75
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Australis Institute of Technology and Education Learner Assessment Pack Assessment Workbook Checklist Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 65 | 75
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Australis Institute of Technology and Education Assessment Workbook Checklist Instructions: Your assessor will review your submissions against the checklist below. This section is to be completed by your assessor. The learner has completed the Short Answer Questions in this workbook Short Answer Questions The learner has completed the Practical Assessments in this workbook and has submitted all the required evidence: Workplace Project Assessment Task 1: Personal Work Plan Personal work plan Supplementary documents/sources used to create the personal work plan, such as workplace documentation with information on the following: At least two tasks that must be completed Specify evidence submitted: Organisational objectives applicable to the work tasks Specify evidence submitted: Organisational policies, procedures and practices applicable to the work tasks Specify evidence submitted: Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 66 | 75
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Australis Institute of Technology and Education Task 2: Communicate Personal Work Plan Evidence of communication with relevant personnel Specify evidence submitted: Task 3: Monitor Personal Work Performance Revised personal work plan Evidence of personal work plan implementation Specify evidence submitted: Monitoring report Evidence of communication of monitoring results Specify evidence submitted: Task 4: Seek Feedback and Evaluate Work Performance Evidence of stakeholder feedback Specify evidence submitted: Feedback analysis report Task 5: Updated Personal Work Plan Workbook responses Updated personal work plan Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 67 | 75
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Australis Institute of Technology and Education Learner Assessment Pack Recording Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 68 | 75
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Australis Institute of Technology and Education Record of Assessment Instructions: This section is to be completed by your assessor. Assessment Details Learner Course Code Unit of Competency BSBPEF402 - Develop personal work priorities Assessor Name RTO Assessment Activity Satisfactory Needs more evidence Short Answer Questions Short Answer Question 1 Short Answer Question 2 Short Answer Question 3 Short Answer Question 4 Short Answer Question 5 Workplace Project Assessment Task 1: Personal Work Plan Task 2: Communicate Personal Work Plan Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 69 | 75
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Australis Institute of Technology and Education Assessment Activity Satisfactory Needs more evidence Task 3: Monitor Personal Work Performance Task 4: Seek Feedback and Evaluate Work Performance Task 5: Updated Personal Work Plan Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 70 | 75
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Australis Institute of Technology and Education Context Details Satisfactory Needs more evidence Supervisor/Observer Verification Log Supervisor/ Observer Name Role in the Assessment Contact Details Date of Contact Supervisor/ Observer verifies the learner’s submissions Yes No Yes No Yes No Yes No Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 71 | 75
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Australis Institute of Technology and Education Assessor’s Comments Remarks/feedback Details of further evidence required Please tick the appropriate box. Yes No Comments and further action required are noted in the Learner Assessment Pack Results discussed and agreed to by the learner You have the right to appeal the outcome of your assessment. The Learner is Competent Not Yet Competent Assessor’s signature Date signed I further confirm that I have verified the learner’s submissions by contacting the learner’s supervisor and/or observer whose names appear in the Supervisor/Observer Verification Log above. After reassessment, the Learner is: Competent Not Yet Competent Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 72 | 75
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Australis Institute of Technology and Education Assessor’s signature Date signed Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 73 | 75
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Australis Institute of Technology and Education Learner’s Comments The signature confirms that I have submitted all my own work, and agree with the assessment decision and feedback. Learner’s signature Date signed Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 74 | 75
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Australis Institute of Technology and Education End of Document Version Number: 2 (Review date: 07/2022) AITE Unit Code: BSBPEF402 RTO ID: 91630 CRICOS ID: 03173K P a g e 75 | 75
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P MindTap HW 1 - Spring 2021 - Fi X * MindTap - Cengage Learning b Details | bartleby ô https://ng.cengage.com/static/nb/ui/evo/index.html?deploymentld=590512258542108435051542&elSBN=9780357114582&id=1062944983... Chelsea v CENGAGE MINDTAP Q Search this course A My Home HW 1 Courses Back to Assignment O Catalog and Study Tools Attempts: Average: / 1 A-Z Partner Offers 7. Problem 3.05 (MVA) EE Rental Options dOffice eBook College Success Tips Harper Industries has $400 million of common equity on its balance sheet; its stock price is $70 per share; and its market value added (MVA) is $90 million. How many common shares are currently outstanding? Write out your answer completely. For example, 5 million shares should be entered as 5,000,000. Round your answer to the nearest whole number, if necessary. Career Success Tips common shares You are eligible for a FREE 7- day trial of Cengage Unlimited or Cengage Unlimited eTextbooks Grade it Now Save & Continue Try for Free Continue without…
P MindTap HW 1 - Spring 2021 - Fi X * MindTap - Cengage Learning b Details | bartleby ô https://ng.cengage.com/static/nb/ui/evo/index.html?deploymentld=590512258542108435051542&elSBN=9780357114582&id=1062944983... Chelsea v CENGAGE MINDTAP Q Search this course A My Home HW 1 Courses Back to Assignment O Catalog and Study Tools Attempts: Average: / 1 A-Z Partner Offers 6. Problem 3.04 (Statement of Stockholders Equity) EE Rental Options dOffice eBook College Success Tips In its most recent financial statements, Nessler Inc. reported $35 million of net income and $420 million of retained earnings. The previous retained earnings were $391 million. How much in Career Success Tips dividends were paid to shareho during the year? Assume dividends declared were actually paid. Write out your answer completely. For example, 25 mill be entered as 25,000,000. Round your answer to the nearest dollar, if necessary. $ You are eligible for a FREE 7- day trial of Cengage Unlimited or Cengage Unlimited…
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CengageNOWv2 | Online teachin x 2 MindTap - Cengage Learning * + https://v2.cengagenow.com/ilmn/takeAssignment/takeAssignmentMain.do?invoker-assignments&takeAssignmentSession L... A Classwork eBook Cost of Materials Issuances Bravo Wire Enterprises is a manufacturer of electrical conductors. The following incomplete subsidiary ledger is for wire cable during July: a. Complete the materials issuances and balances for the wire cable subsidiary ledger. Assume a first-in, first-out cost flow. Received Receiving Report Number Received Quantity Received Unit Price Issued Materials Requisition Number Issued Quantity Issued Balance Amount Date Balance Quantity Balance Amount Balance Unit Price 309 200 $7.00 July 1 July 5 125 $750 $ 6.00 125 V 750 V 6.00 7401 240 July 10 422 400 $8.00 July 201 7639 325 July 26 b. Determine the balance of wire cable at the end of July, 1,280 c. Determine the total amount of materials transferred to Work in Process for July. 4.070 Check My Work Q Search 8 144 0 P…
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