Table of Contents PART ONE: Introduction to Operations Management 1. Operations and Productivity 2. Operations Strategy in a Global Environment 3. Project Management 4. Forecasting PART TWO: Designing Operations 5. Design of Goods and Services 6. Managing Quality Supplement 6: Statistical Process Control 7. Process Strategy Supplement 7: Capacity and Constraint Management 8. Location Strategies 9. Layout Strategies 10. Human Resources, Job Design, and Work Measurement PART THREE: Managing Operations 11. Supply Chain Management Supplement 11: Outsourcing as a Supply Chain Strategy 12. Inventory Management 13. Aggregate Planning 14. Material Requirements Planning (MRP) and ERP 15. Short-Term Scheduling 16. Just-in-Time and Lean Operations 17. Maintenance and Reliability WEBSITE TUTORIALS 1. Statistical Tools for Managers 2. Acceptance Sampling 3. The Simplex Method of Linear Programming 4. The MODI and VAM Methods of Solving Transportation Problems 5. Vehicle Routing and Scheduling