Table of Contents
PART I INTRODUCTION

1.Operations and Productivity

2.Operations Strategy in a Global Environment

3. Project Management

4. Forecasting

PART II DESIGNING OPERATIONS

5. Design of Goods and Services

6. Managing Quality 6S.Statistical Process Control

7. Process Strategy 7S.Capacity Planning

8. Location Strategies

9. Layout Strategy

10. Human Resources and Job Design 10S.Work Measurement

PART III MANAGING OPERATIONS

11. Supply-Chain Management 11S.E-Commerce and Operations Management

12. Inventory Management

13. Aggregate Planning

14. Material Requirements Planning (MRP) and ERP

15. Short-Term Scheduling

16. Just-in-Time and Lean Production Systems

17. Maintenance and Reliability

PART IV QUANTITATIVE MODULES

A.Decision-Making Tools

B. Linear Programming

C. Transportation Models

D. Waiting-Line Models

E. Learning Curves

F. Simulation