Management
13th Edition
ISBN: 9780133935813
Author: Stephen P. Robbins; Mary A. Coulter
Publisher: Pearson Education (US)
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Question
Chapter P5, Problem 1DQ
Summary Introduction
To explain:
Whether the result of the partner 2005 survey was surprising or not and whether giving the opportunity to the employee to speak in something like an attitude survey is beneficial or not.
Introduction:
Yes, the result that came from the survey hassurprised everyone.The result came from the survey conducted in the year 2003were 46%, whereas in 2005 it was 64%. Everyone got shocked when the result of 2010 came because in 2010 the response from the partner's end was 87%.
Expert Solution & Answer
Explanation of Solution
The figures indicate that the partner of the company S is satisfied, and the dedication of the partners towards the company S is due to company S’s attitude. The main reason behind the success of company S in the food and beverage industry is their relationship with employees and partners.
The employees should be given the chance to express their opinions something like an attitude survey because from this process the company gets to know the areas and factors which need some improvement to meet the employee's and customers' demands. The response from the different stakeholders can be made more effective by adopting the following factors.
- By providing effective mentoring and coaching
- By emphasizing the feedback
- Rewarding the employees on achievements
- By improving communication with stakeholders.
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