Management (14th Edition)
14th Edition
ISBN: 9780134527604
Author: Stephen P. Robbins, Mary A. Coulter
Publisher: PEARSON
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Chapter P4, Problem 6DQ
Starbucks has said its goal is to open nearly 10,000 new stores globally by 2019. In addition, the company has set a financial goal of attaining total net revenue growth of 10 to 13 percent and $30 billion in annual revenue by 2019. How will the organizing function contribute to the accomplishment of these goals?
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I participated in a team tasked with developing and implementing a new customer service training program. The team included five members: myself, two training specialists, an HR representative, and a team leader. Our work environment was a mix of virtual and collocated, with weekly in-person meetings and frequent virtual check-ins. Reflecting on our process, it's evident that parts of “Tuckman's model”(Forming, Storming, Norming, Performing, and Adjourning) were present in the development and completion of the project.
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