Management, 13Th Edition
Management, 13Th Edition
13th Edition
ISBN: 9780133910292
Author: Stephen P. Robbins & Mary A. Coulter
Publisher: PEARSON
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Chapter P2, Problem 23DQ
Summary Introduction

To explain:

Whether an individual will classify the company S’s environment as more calm water or white-water rapids along with the ways that the company followed to manage change in such type of environment.

Introduction:

The calm water ride of organizational change is visualized as a ship crossing an ocean. In a calm water ride situation, an organization functions smoothly, because they have clearly fixed the process and approaches persistently.

The white-water rapids refer to the situation where an overloaded ship crosses the ship in the storm.

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I participated in a team tasked with developing and implementing a new customer service training program. The team included five members: myself, two training specialists, an HR representative, and a team leader. Our work environment was a mix of virtual and collocated, with weekly in-person meetings and frequent virtual check-ins. Reflecting on our process, it's evident that parts of “Tuckman's model”(Forming, Storming, Norming, Performing, and Adjourning) were present in the development and completion of the project.
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