Operations Management: Sustainability and Supply Chain Management Plus MyLab Operations Management with Pearson eText -- Access Card Package (12th Edition)
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Chapter D, Problem 13P

a)

Summary Introduction

To determine: The average waiting time of the customer.

Introduction: The mathematical study which analyses the causes of delay in the waiting line is known as queuing theory. The theory examines all components in the waiting line such as arrival process, service process, and number of servers, system and customers.

b)

Summary Introduction

To determine: The average number of customers waiting to place order.

c)

Summary Introduction

To determine: Whether Mr. PJ should add 2 or 3 clerks.

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Operations Management: Sustainability and Supply Chain Management Plus MyLab Operations Management with Pearson eText -- Access Card Package (12th Edition)

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