UNDERSTANDING MANAGEMENT EBK
UNDERSTANDING MANAGEMENT EBK
11th Edition
ISBN: 9780357689738
Author: DAFT
Publisher: CENGAGE L
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Chapter 9, Problem 7DQ
Summary Introduction

To think critically about:

Personal experiences with diverse workplace and understanding need and dilemmas of a diverse workplace.

Introduction:

The world's growing globalization needs additional interaction within the people from various backgrounds. People no longer live and work in a limited atmosphere; they are now part of a worldwide economy challenging within a global basis.

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This week’s assignment revisits the strategic initiative proposed in the Module 2 Critical Thinking assignment. What are the organization’s key processes? Given your strategic initiative, what processes must be done exceptionally well for the strategic initiative to succeed? Given these key processes, what metrics should be used to monitor the execution of these processes? (Key performance indicators typically include measures of customer satisfaction, internal process quality, employee satisfaction, and financial performance.) Monitoring processes and KPIs are part of the control process to achieve goals related to quality and efficiency. Policy creation also supports achieving goals and communicating expectations.  For this assignment describe the organization. Then diagram and describe the organization’s value chain. Given the strategic initiative, identify key performance indicators (KPIs) per critical value chain section, explain how the KPI would be measured, describe or…
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