EBK STATISTICS FOR BUSINESS & ECONOMICS
12th Edition
ISBN: 8220100460463
Author: Anderson
Publisher: CENGAGE L
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Chapter 9, Problem 70SE
Virtual call centers are staffed by individuals working out of their homes. Most home agents earn $10 to $15 per hour without benefits versus $7 to $9 per hour with benefits at a traditional call center (BusinessWeek, January 23, 2006). Regional Airways is considering employing home agents, but only if a level of customer satisfaction greater than 80% can be maintained. A test was conducted with home service agents. In a sample of 300 customers, 252 reported that they were satisfied with service.
- a. Develop hypotheses for a test to determine whether the sample data support the conclusion that customer service with home agents meets the Regional Airways criterion.
- b. What is your point estimate of the percentage of satisfied customers?
- c. What is the p-value provided by the sample data?
- d. What is your hypothesis testing conclusion? Use α = .05 as the level of significance.
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1- Let A = {A1, A2, ...), in which A, A, = 0, when i j.
a) Is A a π-system? If not, which element(s) should be added to A to become a π-system?
b) Prove that σ(A) consists of the finite or countable unions of elements of A; i.c., A E σ(A) if and
only if there exists finite or countable sequence {n} such that A = U₁An (Hint: Let F be such
class; prove that F is a σ-filed containing A.)
c) Let p ≥ 0 be a sequence of non-negative real numbers with Σip₁ = 1. Using p₁'s, how do you
construct a probability measure on σ(A)? (Hint: use extension theorem.)
2- Construct an example for which P(lim sup A,) = 1 and P(lim inf An) = 0.
In a town with 5000 adults, a sample of 50 is selected using SRSWOR and asked their opinion of a proposed municipal project; 30 are found to favor it and 20 oppose it. If, in fact, the adults of the town were equally divided on the proposal, what would be the probability of observing what has been observed? Approximate using the Binomial distribution. Compare this with the exact probability which is 0.0418.
Chapter 9 Solutions
EBK STATISTICS FOR BUSINESS & ECONOMICS
Ch. 9.1 - The manager of the Danvers-Hilton Resort Hotel...Ch. 9.1 - The manager of an automobile dealership is...Ch. 9.1 - A production line operation is designed to fill...Ch. 9.1 - Because of high production-changeover time and...Ch. 9.2 - Duke Energy reported that the cost of electricity...Ch. 9.2 - The label on a 3-quart container of orange juice...Ch. 9.2 - Carpetland salespersons average 8000 per week in...Ch. 9.2 - Suppose a new production method will be...Ch. 9.3 - consider the following hypothesis test: H0: 20...Ch. 9.3 - Consider the following hypothesis test: H0: 25...
Ch. 9.3 - Consider the following hypothesis test: H0: = 15...Ch. 9.3 - Consider the following hypothesis test: H0: 80...Ch. 9.3 - Consider the following hypothesis test: H0: 50...Ch. 9.3 - Consider the following hypothesis test: H0: = 22...Ch. 9.3 - Individuals filing federal income tax returns...Ch. 9.3 - In a study entitled How Undergraduate Students Use...Ch. 9.3 - The mean hourly wage for employees in...Ch. 9.3 - The average annual total return for U.S....Ch. 9.3 - The Internal Revenue Service (IRS) provides a...Ch. 9.3 - For the United States, the mean monthly Internet...Ch. 9.3 - Fowle Marketing Research, Inc., bases charges to a...Ch. 9.3 - CCN and ActMedia provided a television channel...Ch. 9.4 - Consider the following hypothesis test: H0: 12...Ch. 9.4 - Consider the following hypothesis test: H0: = 18...Ch. 9.4 - Consider the following hypothesis test: H0: 45...Ch. 9.4 - Consider the following hypothesis test: H0: = 100...Ch. 9.4 - The Employment and Training Administration...Ch. 9.4 - A shareholders group, in lodging a protest,...Ch. 9.4 - The national mean annual salary for a school...Ch. 9.4 - The time married men with children spend on child...Ch. 9.4 - The Coca-Cola Company reported that the mean per...Ch. 9.4 - According to the National Automobile Dealers...Ch. 9.4 - Annual per capita consumption of milk is 21.6...Ch. 9.4 - Joans Nursery specializes in custom-designed...Ch. 9.5 - Consider the following hypothesis test: H0: p =...Ch. 9.5 - Consider the following hypothesis test: H0: p .75...Ch. 9.5 - A study found that, in 2005, 12.5% of U.S. workers...Ch. 9.5 - A study by Consumer Reports showed that 64% of...Ch. 9.5 - According to the Pew Internet American Life...Ch. 9.5 - In 2008, 46% of business owners gave a holiday...Ch. 9.5 - Speaking to a group of analysts in January 2006, a...Ch. 9.5 - According to the University of Nevada Center for...Ch. 9.5 - Eagle Outfitters is a chain of stores specializing...Ch. 9.5 - In a cover story, BusinessWeek published...Ch. 9.5 - Many investors and financial analysts believe the...Ch. 9.7 - consider the following hypothesis test. H0: 10...Ch. 9.7 - Consider the following hypothesis test. H0: = 20...Ch. 9.7 - Fowle Marketing Research, Inc., bases charges to a...Ch. 9.7 - A consumer research group is interested in testing...Ch. 9.7 - Young Adult magazine states the following...Ch. 9.7 - A production line operation is tested for filling...Ch. 9.7 - Refer to exercise 48. Assume the firm selects a...Ch. 9.7 - Sparr Investments, Inc., specializes in...Ch. 9.8 - Consider the following hypothesis test. H0: 10...Ch. 9.8 - Consider the following hypothesis test. H0: = 20...Ch. 9.8 - Suppose the project director for the Hilltop...Ch. 9.8 - A special industrial battery must have a life of...Ch. 9.8 - Young Adult magazine states the following...Ch. 9.8 - An automobile mileage study tested the following...Ch. 9 - A production line operates with a mean filling...Ch. 9 - At Western University the historical mean of...Ch. 9 - Prob. 62SECh. 9 - On Friday, Wall Street traders were anxiously...Ch. 9 - Data released by the National Center for Health...Ch. 9 - A recent issue of the AARP Bulletin reported that...Ch. 9 - The chamber of commerce of a Florida Gulf coast...Ch. 9 - In Hamilton County, Ohio, the mean number of days...Ch. 9 - On December 25, 2009, an airline passenger was...Ch. 9 - An airline promotion to business travelers is...Ch. 9 - Virtual call centers are staffed by individuals...Ch. 9 - During the 2004 election year, new polling results...Ch. 9 - A radio station in Myrtle Beach announced that at...Ch. 9 - Prob. 73SECh. 9 - Shorney Construction Company bids on projects...Ch. 9 - A federal funding program is available to...Ch. 9 - H0: = 120 and Ha: 120 are used to test whether...Ch. 9 - Quality Associates, Inc. Quality Associates, Inc.,...Ch. 9 - Ethical Behavior of Business Students at Bayview...
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