MANAGEMENT INFORMATION SYSTEMS
15th Edition
ISBN: 9780134640037
Author: LAUDON
Publisher: PEARSON
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Expert Solution & Answer
Chapter 9, Problem 4RQ
Explanation of Solution
Challenges posed by enterprise applications:
Challenges of ERP:
- Cost overheads
- Installation of ERP system for a business requires more money which is one of the main challenges that enterprise application pose.
- Investment in infrastructure
- Allocation of suitable budget for the required system is quite difficult process.
- Appropriate training
- Understanding the ERP is hard and it requires more training.
Challenges of CRM:
- Training
- Understanding the CRM system is hard and it requires more training for the workers.
- Set clear objective
- Setting clear plan to install enterprise system reduces conflicts...
Explanation of Solution
Addressing the challenges:
- Addressing the challenge for Cost overheads:
- Before implementing ERP system, a detailed plan with complete breakdown of requirements should be worked out.
- Addressing the challenge for investment in infrastructure:
- Allocating suitable budget for infrastructure is necessary.
- Addressing the challenge for appropriate training:
- Each worker should undergo completer training in order to understand the system.
Challenges of CRM:
- Addressing the challenge for Training:
- Each worker should undergo complete training in order to understand the system.
- Addressing the challenge for setting clear objective:
- Planning and analyzing the requirements are necessary in order to achieve the goal...
Explanation of Solution
Enterprise applications taking advantage of cloud computing and business intelligence:
- Enterprise application vendors deliver more values by developing flexible, web- based systems that have the capacity to integrate with other systems.
- Now-a-days, enterprise applications contain open source and on-demand solutions...
Explanation of Solution
Social CRM:
Social CRM tool allows a business to link conversations of their customers and their interactions from social networking sites to the CRM processes than having them in separate silos.
Social network:
- Social network is a website or social club which allows people to interact with each other by sharing their interests, views, and events.
- It is a network that helps to keep touch with their friends, family, and people...
Expert Solution & Answer
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