Concept explainers
a)
To determine: The typical characteristics of a television set using the dimensions of quality.
Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered meets the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.
b)
To determine: The typical characteristics of a restaurant meal (product) using the dimensions of quality.
Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered meets the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.
c)
To determine: The typical characteristics of a restaurant meal (service) using the dimensions of quality.
Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered meets the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.
d)
To determine: The typical characteristics of painting a house using the dimensions of quality.
Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.
e)
To determine: The typical characteristics of surgery and post-surgery care using the dimensions of quality.
Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.
Want to see the full answer?
Check out a sample textbook solutionChapter 9 Solutions
OPERATIONS MANAGEMENT LOOSELEAF W/ CONN
- Solve the following Question 1. How do volume and variety affect the process selection and layout types? Discuss 2. How is the human resource aspect important to operation function? Discuss 3. Discuss the supply network design and its impact on the overall performance of the organization.arrow_forwardHelp with question?arrow_forwardWhat are some good examples of bullet points on a resume for a Christian Elementary School?arrow_forward
- What is an example of a cover letter for a Christian School Long-Term Substitute Teaching position?arrow_forwardThe supply chain is a conventional notion, but organizations are only really interested in making products that they can sell to customers. Provided they have reliable supplies of materials and reasonable transport for finished products, logistics is irrelevant. Do you think this is true? If yes, explain, and if no, clearly explain as well.arrow_forwardworking as a program operations managerarrow_forward
- 12 X1, X230 1 x =0x2 write the Following linear Programming model by 1- general Form Canonical Forms Canonical formY 2- Standard Form Max Z=35X+ 4 X 2 +6 X3 ST. X+2X2-5x3 = 40 3X, + 6X2 + 7x 3 = 30 7x, +lox2 x3 = 50 X3 X 2 X 3 <0arrow_forwarda/ a Minimum cost assign each worker for one job at Jobs J1 12 33 WI 2 4 6 W2 5 W3 5 33 6 7arrow_forwardوبة واضافة هذه القيمة الى القيم Ex: Assign each job for each worker at minimum total Cost عمل لكل عامل وبأقل كلفة ممكنة obs الأعمال Workors العمال J1 J2 J3 J4 W₁ 15 13 14 12 W2 11 12 15 13 W3 13 12 10 11 W4 15 17 14 16arrow_forward
- The average completion time (flow time) for the sequence developed using the FCFS rule = 11.75 days (round your response to two decimal places). The percentage utilization for the sequence developed using the FCFS rule = 42.55 % (enter your response as a percentage rounded to two decimal places). b) Using the SPT (shortest processing time) decision rule for sequencing the jobs, the order is (to resolve a tie, use the order in which the jobs were received): An Alabama lumberyard has four jobs on order, as shown in the following table. Today is day 205 on the yard's schedule. In what sequence would the jobs be ranked according to the decision rules on the left: Job Due Date A 212 B 209 C 208 D 210 Duration (days) 6 3 3 8 Sequence 1 Job B 2 3 4 A D The average tardiness (job lateness) for the sequence developed using the SPT rule = 5.00 days (round your response to two decimal places). The average completion time (flow time) for the sequence developed using the SPT rule = 10.25 days…arrow_forwardWith the aid of examples, fully discuss any five (5) political tactics used in organisations.arrow_forwarda. With the aid of examples, define discrimination. b. Fully discuss any four (4) types of discrimination in the workplacearrow_forward