EBK EXCELLENCE IN BUSINESS COMMUNICATIO
EBK EXCELLENCE IN BUSINESS COMMUNICATIO
11th Edition
ISBN: 9780133544350
Author: BOVEE
Publisher: YUZU
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Chapter 9, Problem 3LOC
Summary Introduction

To determine:

How to begin a direct negative message?

Introduction:

Negative messages can be communicated either directly where the negative aspect is directly addressed at the beginning of the message, or indirectly where the negative aspect is hidden between positive messages or other types of messages.

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