OM (with OM Online, 1 term (6 months) Printed Access Card)
6th Edition
ISBN: 9781305664791
Author: David Alan Collier, James R. Evans
Publisher: Cengage Learning
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Chapter 9, Problem 2CQD
Summary Introduction
To determine:
The mission statement and strategy of help desk. Importance of help desk and customers.
Introduction:
Mission statement plays a significant role for customers they support. While speaking with customers, the mission of help desk should get reflected through their communication.
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Chapter 9 Solutions
OM (with OM Online, 1 term (6 months) Printed Access Card)
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