The given case has stated about the Help Desk where the Customers Service Representatives (CSR) answers the queries of the organization’s employees. The Help Desk generally supports the fiduciary activities by answering the queries of the organization’s employees such as stock traders, portfolio managers , accountants, and bank branch managers. In addition, the accounts of some external customers such as trust administrators are also tied directly through the internet so that they can directly call the help desk whenever they required. Interpretation: Service management characteristics of the customer service representative (CSR) job are to be discussed.

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Chapter 9, Problem 1CQD

Summary Introduction

Case Summary:

The given case has stated about the Help Desk where the Customers Service Representatives (CSR) answers the queries of the organization’s employees. The Help Desk generally supports the fiduciary activities by answering the queries of the organization’s employees such as stock traders, portfolio managers, accountants, and bank branch managers. In addition, the accounts of some external customers such as trust administrators are also tied directly through the internet so that they can directly call the help desk whenever they required.

Interpretation: Service management characteristics of the customer service representative (CSR) job are to be discussed.

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