EBK EXCELLENCE IN BUSINESS COMMUNICATIO
EBK EXCELLENCE IN BUSINESS COMMUNICATIO
12th Edition
ISBN: 9780134328683
Author: BOVEE
Publisher: YUZU
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Chapter 9, Problem 1LOC
Summary Introduction

To determine:

The goals of a negative message.

Introduction:

Negative messages can be communicated either directly where the negative aspect is directly addressed at the beginning of the message, or indirectly where the negative aspect is hidden between positive messages or other types of messages.

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