EBK MANAGEMENT
EBK MANAGEMENT
12th Edition
ISBN: 8220100546563
Author: DAFT
Publisher: YUZU
bartleby

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Chapter 9, Problem 1CFCA
Summary Introduction

To Determine:

The issues and mistakes that arise when trying to solve certain problems that have occurred and has an impact on a particular group and also the decisions are made but not consulted and discussed with the particular group most affected as a result of the decision.

Introduction / Case summary:

The case study focuses on the aspects of decision-making and problem-solving. The problems of budget factors that forced a reduction in staff and office space have led to many vital and quick decisions. However, the decisions made were not consulted and discussed with the parties that are highly influenced and affected. As a result team effectiveness, team growth and the development of non-profit organizations to support city parks and recreations will be at an unfavorable level.

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I participated in a team tasked with developing and implementing a new customer service training program. The team included five members: myself, two training specialists, an HR representative, and a team leader. Our work environment was a mix of virtual and collocated, with weekly in-person meetings and frequent virtual check-ins. Reflecting on our process, it's evident that parts of “Tuckman's model”(Forming, Storming, Norming, Performing, and Adjourning) were present in the development and completion of the project.
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