OPERATION MANAGEMENT
OPERATION MANAGEMENT
2nd Edition
ISBN: 9781260242423
Author: CACHON
Publisher: MCG
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Chapter 9, Problem 12CQ
Summary Introduction

To determine: The difference between a fishbone diagram and an Ishikawa diagram.

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Ishikawa diagram is a method for stating and identifying the problem. It can be also known as: i. Fishbone diagram ii. Fishwhale diagram iii. Herringbone diagram iv. Fishikawa diagram А. i and ii В. i, ii and iii C. i, iii and iv D. All above
A cause-and-effect (i.e, “fish-bone” or “Ishikawa”) diagram is most helpful for which of thefollowing?a. Estimating nonlinear cost functionsb. Diagnostic purposes (i.e., guiding corrective action once poor quality outputs have beendetermined)c. Detecting poor-quality outputsd. Developing cost-of-quality (COQ) reports
can be very useful in developing pareto chart a. Cause and effect diagram O b. Flow chart O c. Check sheet O d. Correlation analysis e. None is correct answer
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