Loose Leaf for Operations and Supply Chain Management
15th Edition
ISBN: 9781260152562
Author: F. Robert Jacobs
Publisher: McGraw-Hill Education
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Chapter 9, Problem 1.1CQ
Summary Introduction
Case summary:
The case deals with the exercise in translating the requirement of the customers into the requirements of process design at Company P, which is a pizza restaurant. Focusing on customers is the central theme of contemporary operations management. The settings of the firm were explained, as they are offering sit-down and take-out service. However, the customers felt that it would be good if they offer delivery service.
Two parts were explained in which Person X plays the role of the customer in the first part and he plays the role of the manager in the second part.
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Chapter 9 Solutions
Loose Leaf for Operations and Supply Chain Management
Ch. 9 - Prob. 1DQCh. 9 - Prob. 2DQCh. 9 - Prob. 3DQCh. 9 - Prob. 4DQCh. 9 - Prob. 5DQCh. 9 - Prob. 6DQCh. 9 - Prob. 7DQCh. 9 - Prob. 8DQCh. 9 - Prob. 9DQCh. 9 - Prob. 10DQ
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