Social Psychology (10th Edition)
Social Psychology (10th Edition)
10th Edition
ISBN: 9780134641287
Author: Elliot Aronson, Timothy D. Wilson, Robin M. Akert, Samuel R. Sommers
Publisher: Pearson College Div
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Chapter 9, Problem 10TY
Summary Introduction

Introduction

Conflict is inevitable. However, resolving conflicts is not always so easy. Much of the time, each party involved in the conflict is unable to separate his or her reasoning from the emotions behind the reasons. This is what makes conflicts so heated and often, so prolonged. This is why effective communication during a conflict is so important if both parties are to get what they want and walk away satisfied.

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