EP BUSINESS STATISTICS:FIRST COURSE-ACC
EP BUSINESS STATISTICS:FIRST COURSE-ACC
8th Edition
ISBN: 9780135179802
Author: Levine
Publisher: PEARSON CO
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One of the major measures of the quality of service provided by an organization is the speed with which it responds to customer complaints. A large​ family-held department store selling furniture and​ flooring, including​ carpet, had undergone a major expansion in the past several years. In​ particular, the flooring department had expanded from 2 installation crews to an installation​ supervisor, a​ measurer, and 15 installation crews. The business objective of the company was to reduce the time between when a complaint is received and when it is resolved. During a recent​ year, the company received 50 complaints concerning carpet installation. The accompanying data from the 50 complaints represent the number of days between the receipt of a complaint and the resolution of the complaint. Complete parts a through d.
One of the major measures of the quality of service provided by an organization is the speed with which the organization responds to customer complaints. A large family-held department store selling furniture and flooring, including carpet, had undergone a major expansion in the past several years. In particular, the flooring department had expanded from two installation crews to an installation supervisor, a measurer, and 15 installation crews. A business objective of the company was to reduce the time between when the complaint is received and when it is During a recent year, the company received 50 complaints concerning carpet installation. The number of days between the receipt of the complaint and the resolution of the complaint for the 50 complaints are: 54 5 35 137 31 27 152 2 123      81 74 27 11 19 126 110 110 29 61 35 94        31 26 5 12 4 165 32 29 28 29 26 25        1 14 13 13 10 5 27 4…
One of the major measures of the quality of service provided by an organization is the speed with which the organization responds to customer complaints. A large family-held department store selling furniture and flooring, including carpet, had undergone a major expansion in the past several years. In particular, the flooring department had expanded from 2 installation crews to an installation supervisor, a measurer, and 15 installation crews. A business objective of the company was to reduce the time between when the complaint is received and when it is resolved. During a recent year, the company received 50 complaints concerning carpet installation. The data from the 50 complaints, represent the number of days between the receipt of the complaint and the resolution of the complaint: 54 5 35 137 31 27 152 2 123 81 74 27 11 19 126 110 110 29 61 35 94 31 26 5 12 4 165 32 29 28 29 26 25 1 14 13 13 10 5 27 4 52 30 22 36 26 20 23 33 68 Construct a frequency distribution and a percentage…
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