Information Technology Project Management
9th Edition
ISBN: 9781337101356
Author: Kathy Schwalbe
Publisher: Cengage Learning
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Chapter 8, Problem 3DQ
Explanation of Solution
Importance of Quality Management:
- Quality management is very important to meet the desired expectations of the customer. It is essential to keep high standards on their products and services. This will improve customer satisfaction and can also result in brand value enhancement.
- Unless the processes are monitored on a constant basis, the output quality cannot be assured...
Explanation of Solution
Lean in Quality Assurance:
- Lean concept in quality assurance intends to provide more value to customer by eliminating wastage as well reduce the number of resources.
- It includes many management techniques like ju...
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During the operations of quality assurance and quality control, what do you anticipate to be the most significant obstacles that you will face?
How quality management can be measured?
Is there a difference between quality management and quality control?
Chapter 8 Solutions
Information Technology Project Management
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- Why is quality assurance important? Before launching a Web site to the public, what are some areas that need to be checked for quality assurance purposes?arrow_forwardCompare with some detail between quality assurance and quality controlarrow_forwardWhat are the main challenges that Quality Assurance and Quality Control activities must overcome?How should these obstacles be reduced?arrow_forward
- Question: The main goal of quality control is to improve quality, especially the IT field is often associated with the technical tools. Discuss atleast five tools and techniques which will you apply to ensure that relevant quality standards are being followed.arrow_forwardInitially, we will go through the several costs associated with quality management.What is Total Quality Management, and how does it operate?arrow_forwardIn what different ways is it possible to put a quality management system into action?arrow_forward
- discuss quality control measures in terms of the concept and applicationarrow_forwardThe main goal of quality control is to improve quality, especially the IT field is often associated with the technical tools. Discuss atleast five tools and techniques which will you apply to ensure that relevant quality standards are being followed.arrow_forwardRecommend a strategy for BNH to use the Quality Indicator Survey to improve administrative practices and ensure future compliance at the facility. Justify your recommendation.arrow_forward
- Describe the concept of software inspections and walkthroughs as quality assurance techniques. How do they differ from testing?arrow_forwardWhat exactly is meant by the phrase "benchmarking," and how is it differentiated from the concept of "quality improvement"?arrow_forwardTo make performance analysis more accessible and comparative, what strategies may managers use?arrow_forward
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