The following Instant Messaging (IM) conversation is between a customer and a customer service agent. Review this conversation and explain how the customer service agent could have handled the situation more effectively. Agent: Thanks for contacting Home Exercise Equipment. What’s up? Customer: I’m having trouble assembling my home gym. Agent: I hear that a lot! LOL Customer: So is it me or the gym? Agent: Well, let’s see . Where are you stuck? Customer: The crossbar that connects the vertical pillars doesn’t fit Agent: What do you mean by doesn’t fit? Customer: It doesn’t fit. It’s not long enough to reach across the pillars. Agent: Maybe you assembled the pillars in the wrong place. Or maybe we sent the wrong crossbar. Customer: How do I tell? Agent: The parts aren’t labeled so could be tough. Do you have a measuring tape? Tell me how long your crossbar is. Introduction: Instant messaging (IM) is a fast and easy way of online chatting method which facilitates for real-time conversations. Organizations use this method for customer service as it is more quick and personalized.

Question

Want to see the full answer?

Answer 1

Question

Chapter 7, Problem 7.6PYS

Summary Introduction

To determine:

The following Instant Messaging (IM) conversation is between a customer and a customer service agent. Review this conversation and explain how the customer service agent could have handled the situation more effectively.

Agent: Thanks for contacting Home Exercise Equipment. What’s up?

Customer: I’m having trouble assembling my home gym.

Agent: I hear that a lot! LOL

Customer: So is it me or the gym?

Agent: Well, let’s see . Where are you stuck?

Customer: The crossbar that connects the vertical pillars doesn’t fit

Agent: What do you mean by doesn’t fit?

Customer: It doesn’t fit. It’s not long enough to reach across the pillars.

Agent: Maybe you assembled the pillars in the wrong place. Or maybe we sent the wrong crossbar.

Customer: How do I tell?

Agent: The parts aren’t labeled so could be tough. Do you have a measuring tape? Tell me how long your crossbar is.

Introduction:

Instant messaging (IM) is a fast and easy way of online chatting method which facilitates for real-time conversations. Organizations use this method for customer service as it is more quick and personalized.

Expert Solution & Answer

Want to see the full answer?

Check out a sample textbook solution

See solution

Students have asked these similar questions

An insurance company has liabilities of £7 million due in 10 years' time and £9 million due in 17 years' time. The assets of the company consist of two zero-coupon bonds, one paying £X million in 7 years' time and the other paying £Y million in 20 years' time. The current interest rate is 6% per annum effective. Find the nominal value of X (i.e. the amount, IN MILLIONS, that bond X pays in 7 year's time) such that the first two conditions for Redington's theory of immunisation are satisfied. Express your answer to THREE DECIMAL PLACES.

An individual is investing in a market where spot rates and forward rates apply. In this market, if at time t=0 he agrees to invest £5.3 for two years, he will receive £7.4 at time t=2 years. Alternatively, if at time t=0 he agrees to invest £5.3 at time t=1 for either one year or two years, he will receive £7.5 or £7.3 at times t=2 and t=3, respectively. Calculate the price per £5,000 nominal that the individual should pay for a fixed-interest bond bearing annual interest of 6.6% and is redeemable after 3 years at 110%. State your answer at 2 decimal places.

The one-year forward rates of interest, f+, are given by: . fo = 5.06%, f₁ = 6.38%, and f2 = 5.73%. Calculate, to 4 decimal places (in percentages), the three-year par yield.