EBK EXCELLENCE IN BUSINESS COMMUNICATIO
12th Edition
ISBN: 8220101459817
Author: BOVEE
Publisher: YUZU
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Question
Chapter 7, Problem 7.6PYS
Summary Introduction
To determine:
The following Instant Messaging (IM) conversation is between a customer and a customer service agent. Review this conversation and explain how the customer service agent could have handled the situation more effectively.
Agent: Thanks for contacting Home Exercise Equipment. What’s up?
Customer: I’m having trouble assembling my home gym.
Agent: I hear that a lot! LOL
Customer: So is it me or the gym?
Agent: Well, let’s see
Customer: The crossbar that connects the vertical pillars doesn’t fit
Agent: What do you mean by doesn’t fit?
Customer: It doesn’t fit. It’s not long enough to reach across the pillars.
Agent: Maybe you assembled the pillars in the wrong place. Or maybe we sent the wrong crossbar.
Customer: How do I tell?
Agent: The parts aren’t labeled so could be tough. Do you have a measuring tape? Tell me how long your crossbar is.
Introduction:
Instant messaging (IM) is a fast and easy way of online chatting method which facilitates for real-time conversations. Organizations use this method for customer service as it is more quick and personalized.
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Chapter 7 Solutions
EBK EXCELLENCE IN BUSINESS COMMUNICATIO
Ch. 7 - Prob. 1CACh. 7 - Prob. 2CACh. 7 - Prob. 1LOCCh. 7 - Prob. 2LOCCh. 7 - Prob. 3LOCCh. 7 - Prob. 4LOCCh. 7 - Prob. 5LOCCh. 7 - Prob. 6LOCCh. 7 - Prob. 7LOCCh. 7 - Prob. 8LOC
Ch. 7 - Prob. 9LOCCh. 7 - Prob. 10LOCCh. 7 - Prob. 11LOCCh. 7 - Prob. 12LOCCh. 7 - Prob. 13LOCCh. 7 - Prob. 14LOCCh. 7 - Prob. 15LOCCh. 7 - Prob. 16LOCCh. 7 - Prob. 17LOCCh. 7 - Prob. 18LOCCh. 7 - Prob. 19LOCCh. 7 - Prob. 20LOCCh. 7 - Prob. 21LOCCh. 7 - Prob. 22LOCCh. 7 - Prob. 23LOCCh. 7 - Prob. 7.1AYKCh. 7 - Prob. 7.2AYKCh. 7 - Prob. 7.3AYKCh. 7 - Prob. 7.4AYKCh. 7 - Prob. 7.5AYKCh. 7 - Prob. 7.6PYSCh. 7 - Prob. 7.7PYSCh. 7 - Prob. 7.8PYSCh. 7 - Prob. 7.9ECh. 7 - Prob. 7.10ECh. 7 - Prob. 7.11ECh. 7 - Prob. 7.12ECh. 7 - Prob. 7.13ECh. 7 - Prob. 7.14ECh. 7 - Prob. 7.15ECh. 7 - Prob. 7.16ECh. 7 - Prob. 1EYSCTPCh. 7 - Prob. 1SYCKO
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