Principles of Information Systems
Principles of Information Systems
13th Edition
ISBN: 9781337660556
Author: Ralph Stair; George Reynolds
Publisher: Cengage Learning US
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Chapter 7, Problem 10SAT
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Key components of a multistage model for e-commerce includes search and identification, selection and negotiation, purchasing, product and service delivery and “after-sales services”.

Hence, the correct answer is “after-sales services

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