Principles of Management
OER 2019 Edition
ISBN: 9780998625768
Author: OpenStax
Publisher: OpenStax College
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Textbook Question
Chapter 6.3, Problem 2DQ
What are the implications of the above differences for how business is conducted in Malaysia and China?
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Question 3
Read the following extract and then answer the questions that follow
(25 marks)
The most important task is to know what to measure. Determining the key metrics for your
company is critical. Otherwise, all the data gathering, mining and analysis you do are worthless.
Your key metrics are the numbers that you track regularly to keep improving your business. The
specific metrics varies from business to business. They could include financial numbers like
revenue, costs, cash, and profit. But they should include other numbers as well.
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may have a negative impact on your business.
a) Outline measure to avoid using on your business (5 marks)
(b) Give four (4) importance of analyzing data using customer relationship management
systems. (4 marks)
(c) Discuss the information that an integrated customer relationship management system can
provide to your business. (10 marks)
d)…
Read the following extract and then answer the questions that follow
Research plans depend on the type of information you need and the resources that are available to
you and your company. Often, organization members want to know everything about their
products, services, programs, etc. Your research plans depend on what information you need to
collect in order to make major decisions about a product, service, program, etc. Usually, you're
faced with a major decision for one reason or another (e.g., ongoing complaints from customers,
the need to convince funders to loan money, unmet needs among customers, the need to improve
an internal process, etc.)
Required
Part A
Write short notes on Questionnaires under the following subheadings
a) Purpose (2 marks)
b) Importance (4 marks)
c) Shortcomings (4 marks)
Part B
Write short notes on Interviews under the following subheadings
a) Purpose (2 marks)
b) Importance (3 marks)
c) Shortcomings (3 marks)
Chapter 6 Solutions
Principles of Management
Ch. 6.1 - Describe the lowering of trade barriers and its...Ch. 6.1 - What is foreign direct investment?Ch. 6.1 - What has the role of the Internet had on...Ch. 6.2 - Describe Hofstedes approach to defining national...Ch. 6.2 - Describe power distance and its implications for...Ch. 6.2 - Describe individualism versus collectivism and its...Ch. 6.2 - Sescribe uncertainty avoidance and its...Ch. 6.3 - Describe how the GLOBE tools can be used by...Ch. 6.3 - What are the similarities and differences among...Ch. 6.3 - Discuss where the United States, Malaysia, and...
Ch. 6.3 - What are the implications of the above differences...Ch. 6.3 - How can these cultural differences explain why you...Ch. 6.4 - Describe the social institutions that can provide...Ch. 6.4 - How can managers use insights from Hofstede and...Ch. 6.5 - How should training to manage cultural and...Ch. 6.5 - How should training for cross-cultural assignments...Ch. 6.6 - How and why do companies take various approaches...Ch. 6.6 - Why did Bayer Crop Science decide to move from its...Ch. 6.6 - How did Coen build support for the change? Do you...Ch. 6.6 - What challenges do you anticipate as Coen...Ch. 6.7 - Why did McDonalds choose to use strategic...Ch. 6.7 - Why is McDonalds facing challenges in India? What...Ch. 6.7 - What can McDonalds do to address Bakshis concerns?Ch. 6.7 - What can McDonalds do about Bakshis use of local...Ch. 6.7 - What are the factors and approaches that...Ch. 6.7 - Explain the term born global and why it is...Ch. 6 - Why is international management a critical area...Ch. 6 - Briefly describe the main cultural dimensions of...Ch. 6 - What is power distance? What are the implications...Ch. 6 - How is the GLOBE project different from the...Ch. 6 - What are country clusters? Pick any three clusters...Ch. 6 - Compare and contrast low-rigor versus high-rigor...Ch. 6 - What is predeparture cross-cultural training? What...Ch. 6 - What is a global strategy? When do companies...Ch. 6 - Compare and contrast a global, regional, and local...Ch. 6 - What are the various means available to companies...Ch. 6 - What are some of the sources of McDermotts...Ch. 6 - What are some of the cross-cultural differences he...Ch. 6 - What is your assessment of his lessons for...
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- 6. The first step in starting the research process is.. a) Searching for solutions to the problem b) Identification of the problem c) Survey of the related literature d) Searching sources of information to locate problem 7. Which of the following is NOT a form of nonrandom sampling? a) Quota sampling b) Purposive sampling c) Snowball sampling d) Convenience sampling 8. The ability to generalize the results of a study is related to.... a) External validity b) Manipulation c) Internal validity d) Predictive validity 9. Which of the following is of least concern to a qualitative researcher? a) trustworthiness b) Validity. c) Generalizability d) Understanding 10. The most important consideration in selecting a sample is that it should be........ a) Selected from a large number of individuals or elements b) Selected from the population by means of a table of random numbers c) Made up of a large number of subjects d) Representative of the populationarrow_forwardQuestion 4 Outline some suggestions regarding how to word interview questions. (10 marks)arrow_forwardQuestion 3 But even with the best survey and the best results, action won't happen on its own. Your task as a business owner is to make sure the results are used. What can you do to make this happen? (8 marks)arrow_forward
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