Management
Management
12th Edition
ISBN: 9781305393462
Author: DAFT, Richard L.
Publisher: South-Western College Pub
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Chapter 6, Problem 9DQ
Summary Introduction

To determine:

Difference between beginning a small local auto repair shop and an online business. Is there any possibility of building a customer relationship over the online business.

Introduction:

Customer relation refers to the manner and process through which relationship with the customer is established, developed and maintained by the business. A fall and rise in the business can be experienced through the support of customer bases. Consequently, it is necessary to have good relationships with the customer in order to make a business successful and profitable.

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