EBK UNDERSTANDING MANAGEMENT
EBK UNDERSTANDING MANAGEMENT
10th Edition
ISBN: 8220101442185
Author: MARCIC
Publisher: YUZU
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Chapter 6, Problem 2AL
Summary Introduction

To determine:

The positive and negative oriented decisions I took and what type it was.

Introduction:

There are many situations where we make various sorts of decisions, it can either lead to positive or negative outcome. One incident where my decision led to positive outcome was choosing to continue my higher studies in Sri Lanka and an incident which led to negative outcome was studying at the last moment that is studying few days before exams.

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This week’s assignment revisits the strategic initiative proposed in the Module 2 Critical Thinking assignment. What are the organization’s key processes? Given your strategic initiative, what processes must be done exceptionally well for the strategic initiative to succeed? Given these key processes, what metrics should be used to monitor the execution of these processes? (Key performance indicators typically include measures of customer satisfaction, internal process quality, employee satisfaction, and financial performance.) Monitoring processes and KPIs are part of the control process to achieve goals related to quality and efficiency. Policy creation also supports achieving goals and communicating expectations.  For this assignment describe the organization. Then diagram and describe the organization’s value chain. Given the strategic initiative, identify key performance indicators (KPIs) per critical value chain section, explain how the KPI would be measured, describe or…
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