Bundle: Essentials of Business Communication, Loose-leaf Version, 11th + MindTap Business Communication, 1 term (6 months) Printed Access Card
11th Edition
ISBN: 9781337736350
Author: Mary Ellen Guffey, Dana Loewy
Publisher: Cengage Learning
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Chapter 6, Problem 13CT
Summary Introduction
To determine: The importance of regaining the trust of a customer in an adjustment message.
Introduction: An Adjustment letter is a letter for replying to the buyer's claim or complaint. It is done when a customer or consumer is unsatisfied with the quality of service or product.
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Bundle: Essentials of Business Communication, Loose-leaf Version, 11th + MindTap Business Communication, 1 term (6 months) Printed Access Card
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